FedEx Office Print & Ship Center

i love coming to this location. always very peaceful. and there is one employee, bronson k., he’s very friendly, nice, helpful, hard worker. hes the main reason why we come here. he makes my trip to fedex well worth it. fedex is very lucky to have such a good employee, always at his best…

Came in here to print some tickets for an event. Logged onto computer and signed in to email. I click the link and it took forever to load. Eventually the site times out. Okay, so I hop onto another computer and same thing. You pay with CC before you log in. Now, I am already at $ 2.75 for computer use with no printed tickets. I log onto my email on my phone and get onto site very quickly with no issues at all. The tickets appear with no problem at all. I walk over to printers. I’m thinking I cannot do this because I don’t have a USB. I get to the counter and explain what happen to the employee. She has me email the tickets as attachments so that she can print them. I explain the charges on my card and she kindly refunds my card. So, once she gets email… She attempts to print tickets. It does the same thing for her and she states the site is down. I explain how the site comes up quickly on my phone once I get off their wifi. She could not explain. She told me I can try another fedex or the library!!! Really??? That’s your solution for a customer who has been coming here for over 8 years??? Very disappointed with this last visit!

Went on Saturday to print a ton of stuff. It was in a weird format so Emma offered to help. I emailed my order and she printed out everything I needed, even finding specific pages that I needed extras of.
She was super sweet, knowledgable and patient, not just with me but with all the customers in line.
Thanks for making my project easier!

Always helpful even when I’m incompetent and not copy savvy.
When I made a mistake they didn’t charge me for it, and when I was gonna spend too much someone showed me a better less expensive way!

Richard was extremely helpful! Great customer service. First we went to the downtown San Diego store on 6^th and C around 9:45p.m. They seemed annoyed that we were asking questions and supposedly they were out of colored ink. We decided to leave and head to Midway location. Richard greeted us with a smile and was more than happy to help. Answered all of our questions and helped us to complete our task step by step. We live downtown but will continue to visit this location vs. Downtown. Worth the drive! Thanks Richard!

I wish I could give this place 0 stars, but it’s not an option. First, the manager at this location was not only rude to the customers, but also to his employees. Before ordering the print we talked to sarah over the phone and she insisted that it would cost no more that $ 21. They charged for the multiple mistakes THEY made and never did create what we asked for. In the end, the manager insisted we pay $ 45 for a print that was «almost right.» Can it really cost that must for some ink and paper??? NO the answer is NO. We compromised (if you can call it that) for the amount of $ 33ish. Never going back… stay away

I cannot say enough good things about this location! Most positive printing and shipping service I’ve had. Friendly, knowledgable staff willing to help in an efficient manor.

I would give this place a six star review if possible. I needed a miracle print job today that I submitted this morning and they saved the day. So appreciate their hard work and excellent customer service. Vanessa and Bronson were amazing!!!

I want to give this location an excellent review because I have been going there for years. I checked their website for their hours on Sunday and saw a bad review which did not sound like the usual at this store.
My daughter had a project to finish Sunday night, we walked in and the person working helped us «tremendously». I have to say that has always been the norm at this location. Always, always good service

OMG this place, where the hell do I even start?! Every time I come in here, the associates working look like they are in hell… they seriously look and act like they hate their jobs! The manager is so mean. Not just to the employees… but to customers. To me… and to other patrons. It’s like, really guy??? You’re a manager of a copy and fedex store, why are you so damn grumpy!!!
I could give you the run down but I read through other people’s stories on here and mine are very similar… machines not working/​eating my money/​asking for help/​getting attitude, very rude, being made to wait forever, etc etc, now it’s MY fault…
the ONLY reason they have two stars instead of one, is because the last two visits when they acted absolutely atrocious to me, they ended up printing my couple of pages for free… I didn’t ask them, they just did it. I mean how much would 5 black and white pages would have costed them to print? But I think swallowing their pride and giving something for free after acting like a complete ass is hard to do, even though they don’t ever apologize. So, +1 star. lol…

I have had a few visits to this location and I can’t say enough about the service here. Sarah is an amazing help. I would have wasted tons of time without her help. They have absolutely won my business.
Small business owner
–Jeff

Totally rude when asked for them to print an email. Never going to go here again unless I can help it. They are not interested in your business unless you have a big order. Not what I’ve come to expect from FEDEX

I realize there’re a range of experiences, but I’m fully happy with my experiences there using the copiers, FAX, and general customer service. I forgot my phone there just today, and they held on to it, and I called to check, and then picked it up later. Same thing with my credit card a few times or more.
Good people.

I just called here and the guy who answered, Auto was very confusing. He was talking really fast like he was on drugs & said random, inapplicable things. Also, he kept interrupting. He gets an F– from me on customer service…

Horrible customer service procedures. I put $ 100 on a FedEx printing card to do significant printing on a Thursday evening. I finished printing around closing time and my card still had $ 50 on it and I wanted to cash it out. The clerk could not cash it out because apparently they don’t have managers close the store and they have a policy that only a manager can cash out a printing card over $ 20. The clerk told me she’d tell her manager and I could cash the printing card out on a later date, earlier on in the day.
Flash forward to the following Monday. I go back to the FedEx Office at 2:40pm. I’m already ticked that I have to take a half hour of my life to go back to the store to cash out the printing card. Guess what happened next.
After I told this second clerk what help I needed, sure enough, she replied that her manager had just left the office for lunch. Further, she couldn’t do anything to help me. I have to come back a third time just to cash out a printing card.
The clerks here were friendly and helpful with printing, but FedEx Office needs to seriously adjust their customer service and cashing out procedures.

Of all the times I’ve used FedEx, my last two transactions here are the worst. I dropped off a large package on Tuesday, was told it would be a while before they could package it and they asked me if I would like an email confirmation with tracking #. I agreed as I had to pick up my kids before aftercare closed. No email. Finally at 9:30 I called and got the confirmation #.
Next day, drop off large items that had to be received the next day. The gal again told me same story, would be a long time. .. we can email confirmation. I told her the night before I didn’t receive an email and she laughed and said she would definitely send it. Here it is Friday and I was asked to confirm shipment, look in my email box, no email. Had to spend 15 minutes on the phone to this FedEx location to get tracking information.
Not impressed. Two times tells me there is a chronic issue with procedures, will avoid this office in the future.

Waited 45 minutes to ship two boxes. Three staff on floor and not a single «we’ll be right there to help» or «sorry for the wait». Just aimlessly standing around in dead silence. They either need to hire more people or staff really need to prioritize customers. One of the three workers there spent the entire time helping a couple bubble wrap and package ginormous vases; couldn’t they have done that themselves? What a ridiculous waste of time.

This location is a joke. Had to make changes on some documents. Took the files down and noted the changes to be made. Get a call the next saying everything is done, come on down! Get there and what do they hand me? My proofs. Guy at the counter had no idea what happened. So he apologizes, says they will have everything ready the next day. Get the call next day, head into the location.
Oh no, we suck again!!! This time the proofs are gone and they hand me a black and white copy. To top it off, no changes have been made.
What exactly do these people get paid for again? Last time I will ever use this location.
One star only because Unilocal forces it.

There was one guy there both times I went in. He was so helpful and friendly in a professional way. He gave me advice on how I could best print what I needed, and I felt that he was sincere and truly interested in what was best for me.
I’ve been to print shops in the past that have been too busy to actually give help, but I am very satisfied with this office.

New name! Now Fedex Kinko’s is called Fedex Office.
New Review! New Star Rating! 5 Stars!
Why? Well, even though the paid internet where I used to have to go before I had a printer is laboriously slow and sometimes the people behind the counter are so busy doing God knows what, still it’s 5 Stars!
Chelsea’s Light Facebook group organized a Signature Petition Event on Saturday, May 29. I had to print out a whole bunch of petitions and my ink jet would not cooperate. Plus I needed copies of some papers explaining the costs involved with the potential new Chelsea’s Law. I was told that Fedex Office would be kind enough to print out anything related to Chelsea’s Light for free!
Now that was music to my ears since I needed quite a few petitions.
I came in very early so I would not hold anyone else up. This was very nice and community-​spirited of Fedex Office to help out all the volunteers-​many of which survive themselves on a shoestring budget.
No longer will I castigate the slow internet here. Fedex have proven themselves in the trenches. 5 Stars!