Express Tire Auto Service Centers

I had a pinhole leak in my tire. I used soap water to detect it and used chalk to circle and draw an arrow to mark the spot on the tire. I showed the guy filling out my paperwork the markings I made that pinpointed the hole. After the work was completed, I decided to spray the spot with my soap water to check the work before I left (luckily I had brought the spray bottle with me). Bubbles were still coming out of the hole. I have no idea what they had «fixed». I showed them that the hole was still there. They never said that they had found and fixed a different hole. They took the car back and repaired the tire.
Another FYI: I decided to get my tire fixed first thing in the morning. I saw on the Internet that they opened at 730am. I walked in, and nobody was at the counter to greet me. It was awhile before someone came out. I told him about my tire and he says «my guys don’t show up until 8». I said «the Internet says you open at 730». His response «Yeah, I’m here, but my guys come in at 8». So FYI, if you want work done first thing in the morning, they start at 8.

After rewriting this a few times I’ll make my long story short. First there was two customers who returned complaining about previous work. Should’ve been my clue… I just got a completely new tire last week and it went flat in 4 days we put the spare on and I called this location where the work was done just to have the guy tell me if I drove on it my warranty doesn’t count. So I returned to a different express tire and were told by the guy there that the person who previously «fixed» the tire dropped our rim. WITHOUT TELLING US. So I spent 170 $ for a cracked rim super bad service and a couple of guys who can’t man up to what they did. Complete garbage. Now I have to go get a new rim, so thank you severely for screwing me over. I don’t recommend ANYONE to go to this location. Nor will I ever go back.

UPDATE: So I called their director of customer service, and to know surprise, HE NEVER RETURNED MY CALL! Yet again, Express Tire has shown that they don’t value customer service, quality, or basic courtesy. Anyways, I was able to make an appointment for another auto repair shop for the very next day. They got me in right away, were SUPER friendly and professional! My car was ready in almost ½ the time I was quoted (which was only 90 min)!!

Very friendly staff here!
Took my Ford Escape in to get a tire repaired. I picked up a nasty nail somehow and had a low tire pressure alert. They patched my tire up in 30 minutes and I was on my way.
Best part? It was completely free!
They were very kind, knowledgable and helped me get my car back on the road. Now if I need anything serviced, these are my go to guys.
Thanks guys!

UPDATE:
After being sent through Customer Service back to the store, I was told that the only way to get tires rotated within an hour is to come in at 7:30am. Otherwise, they will not reserve a rack and it will be first come, first serve.
Wow. So I have to commute through rush hour to get my tires rotated and my oil changed. Real winner of a solution.

I fell in love with the service that was extended. I will recommend this store to anyone who is looking for honest and courteous service.

Seriously disappointed in this business. Several months back I dropped my car off to have my brakes inspected, which is a cost free service.
While they were able to get them inspected and inform me of their status in terms of wear and tear, my low rating is due to something that happened to my car in the parking lot after they had evaluated my brakes.
They parked my car in the outdoor parking lot with the driver’s side window completely rolled down. I’d be upset anyway as someone could have stolen something with ease from my car with the window rolled down. On top of that, that afternoon we got one of the heaviest downpours of rain in a while, which of course soaked the interior of my car on the driver side.
How is it possible I didn’t even pay for any kind of service and they managed to ruin my car and end up causing MORE issues with it?

In 2013 I attempted to give my business to this particular store but I was given wrong information right up front regarding the cost and the amount of time that was needed, they failed my initial test, so I took my vehicle elsewhere. Santee store is better, but for tires, Discount Tire is the best.
I attempted again today 8÷17÷2015, I called and asked about the next appointment available an how long I needed to leave my vehicle for the work to be done. The gentleman on the phone said, «bring it right over, it should take a few minutes». So I drove from La Mesa, walked in and started to check in, but the service adviser told me that I needed to make an appointment and that he needed to keep my vehicle for 2.5 hours.
I think they deserve 2 Stars, since the service adviser did not know who answered my call earlier and did not care to find out. I didn’t even try to get them to squeeze me in, the adviser gave me the impression he really did not give %&^%^ about it.
BTW, Alane B., please don’t reply with some apology and excuse.. . just get these guys properly trained in customer service.

I went here twice to get an Über inspection first they said my rack and pinion was leaking but that part was still under warranty so I took my vehicle to my deal to have it fixed while my car was there the dealer notified me that my brakes are low but they don’t have to be replace just yet. I brought my vehicle back to express tire for another über inspection where they said that I need new brakes for my vehicle to pass the über inspection. This happened within a weeks time and I am pretty sure my brakes didn’t wear that much with in that time. Why didn’t express tire tell me that while my vehicle was there the first time if that was a problem?
Express tire was willing to pass my cars über inspection with the low brakes before but not now? Why, what changed? Because if everything is okay with my car there is no sale to be made.
Don’t ever go here.

Fleet vehicles supposed to be priority. Pulled in before 2:30pm for a simple low tire. Patient and working on some paperwork 2 hrs go by. I inquire about the truck. «Oh, didn’t anyone tell you. Your tire had to be replaced and we didn’t have one here, so we had to order it and the fleet manager said it was ok to do an oil change.» To which I responded. That is not ok with me. I have to be at my second job at 5:00 pm. You are about to cost me $$. They did not know what to say.
Needless to say: not very Express.
I will not return with my personal vehicle or the company vehicle.
Poor customer service.

This place is great! I came in to get my über inspection and everyone was friendly, professional, and courteous. Adolfo Montaño was my service guy and was VERY helpful in explaining everything to me about price and overall service. I knew I needed to get struts and some other work done and he walked me through everything! What a nice man! Would highly recommend this place for car services. Very happy customer!

Junior is the man! I called in to schedule my Über inspection, and he initially said he could schedule me for the next week. When I told him I was hoping to get on the road and driving asap, he invited me to head on in and that he’d take care of it right away, which he did. Thanks!

The glass on the door stated «10% off Military» however when I asked about it, they told me it was such a great deal in the tires that they couldn’t honor it! What if I didn’t honor my commitment to this country? I came back to capitalize on the free tire rotation I felt entitled to and it took 2 hours, then then kid read the paper wrong and did a brake inspection instead. What a joke!

I visited during my lunch break to complete the Über vehicle inspection. I was initially told it’d take about 90 minutes but once I told them I’d be in my lunch break, the kindly expedited the process!
They also allowed me to eat my lunch inside. Now I know eating lunch inside of an auto shop doesn’t sound ideal, but the shop was very clean & cozy, hardly smelled like a mechanics shop. The AC was blasting (it’s hot!) and they had a movie on. The restroom was tidy and fully stocked and the chairs in the waiting area were super comfy.
Lastly, Jr went above and beyond to talk to me about a few non-​essential details regarding my car and helped me understand the inspection process.
Super happy I came here today. Thanks guys!

Had a fun experience here! They were extremely backed up, gave me a specific time to come back. When I did Eric who I met earlier took care of my car personally! The whole staff checked on me and made me laugh while I was waiting for my inspection. I also got a synthetic oil change for the best price!!! I have been getting synthetic oil from firestone for months, but there personal customer service and prices just could not be beat!!! I will come here all the time now!

I had to get a 19 point inspection to be approved to drive for Über today. My car is a brand new, 2015 Toyota Prius and it has 1400 miles on it. I was frustrated at first to have to still have the inspection because it’s literally brand spanking new. Anyways, I didn’t have an appointment because I accidentally made one at a much further location and Alfredo fit me in immediately and got my out so quick! Thanks for the thorough and speedy service, Alfredo! It was pleasant and I will return!

Update!
I contacted customer service after they reached out on Unilocal.They were very nice and offered to get me in for a «real appointment» any time. Unfortunately, I already took my car elsewhere. I’ll add a star for the effort, but they really shouldn’t have to have this sort of thing happen in the first place.

I went there today and told them what was wrong with my car. They said they needed an hour or so to give me a diagnosis. An hour later, they gave me a quote for my radiator fan assembly with motor and installation. They quoted me $ 500 and something dollars. I asked how much the parts were and the told me $ 2** (can’t remember exactly.) I asked why so much when during my hour of wait time I saw checked Auto Zone and their prices for parts were around $ 70. He checked his system and said Auto Zone had it for $ 239. I said to just give me my car and I will take it elsewhere to get it fixed. I took my car to Midas and they fixed my car for $ 253 parts and labor.
I have been bringing my car here for almost 2 years and was never price gouged before today. I have spent a lot of money getting my car fixed and for routine maintenance. This was my last visit to this place or this chain!
The old managers, John and Jay, took care of their customers. The new management just seems like they are trying to make a buck… or a few hundred.

Express Tire Auto Service Center is a nice little shop conveniently located next to a gas station. I came in for an inspection and was in and out pretty fast. The customer service was professional and pleasant and they were very helpful with pointing out how my inspection works and what I should look out for in the future. I really have no complaints about this place and I can’t judge on the prices since I wasn’t charged anything and needed no additional work. Overall, I would say Express Tire is a fair bet to go for a tire service if you’re in the area.

I forgot to do this when I originally wrote my review, but I’m adding another star for the sake of customer service.
Im not aware of any change with regards to the location, since the other Express Tire closer to my house fixed things, but after writing my review I was contacted by a customer service representative. He was kind, courteous, and I felt like he legitimately cared and wanted to make things right. And no, they did not ask me to update my post, I’m doing this because I feel like its the right thing to do.
Normally I’m not a fan of being contacted after a review, as I feel like its cheating, but in this case, it kinda makes sense. Kudos.