European Wax Center

went and saw Lubna for the first time and she made sure I was relaxed and did a great job. I would definitely refer everyone to her.

Professional. Clean. Knowledgeable Staff. The girls at the front desk are all very sweet. The staff really knows what they’re doing — all of their eyebrows are on fleek. Filling in your brows with brow powder is part of their eyebrow service. I feel like a superstar every time I walk out of there.

I revolved my whole day around this dumb waxing apt. It took me a minute to find the place because I had never been there before and showed up exactly eight minutes late. They refused to take me because they said I had already been marked as a no show. Good for them that they are in such a great position that they can turn away clients, so it shouldn’t matter that I’m never going there again.

This review has nothing to do with the waxing staff; only the front desk employees at this specific location. DO NOT GO TO THE 4S RANCH LOCATION! They have «lost» my appointment for the past 2 months in a row. Thankfully my waxer has moved to the Carmel Mountain location so I no longer have to be extremely inconvenienced by the incompetent staff manning the front desk.
Two months ago I had my next appointment scheduled for 4 weeks from then. A few days before my appointment I had a scheduling conflict so I called to change it. The next day I get a phone call from EWC asking to reschedule my original appointment (which was on a Tuesday) because my waxer wasn’t able to be in the day. I told them that it wasn’t a problem because I had already changed my appointment to Thursday. The girl checked to confirm my new appointment and said that I didnt have an appointment according to their calendar, AND that my waxer was completely booked that day so I’d have to come in on a different day. I’m a reasonable person and although I was frustrated I understand things happen and mistakes can be made, computers can glitch, etc.
After my appointment last month I made another appointment that day for 4 weeks from then. My waxer by that time was going to be at the Carmel Mountain location and the front desk employee in 4S said she could book my appointment for the Carmel Mountain location. I shared with her my concern about my previous situation where my appointment was «lost» and asked her how I could ensure that it wouldn’t happen again. I suggested I call Carmel Mountain the following week just to make sure. She assured me that she would add my appointment and make a note not to delete it. She also said she would call Carmel Mountain to confirm that it was booked in their system. She ended by saying if I didn’t hear from them a few days before my appointment to call to confirm (they always call to confirm 1 – 2 days before your appointment).
So my appointment was scheduled, or so I thought, for this Friday. I hadn’t recieved a phone call yet so I called today (Wednesday) to confirm the appointment. Surprise surprise I was not on their schedule for FRIDAY. My waxer books up fast and there are limited times that she’s working that I’m able to make an appointment. I’m thankful I no longer have to deal with 4S Ranch and I wanted to write this to warn anyone who does go to the 4S Ranch location to call every week to confirm that your appointment is still there.
I’ve been going to 4S Ranch for over a year and have never had a problem until recently. They may have hired new people who are not properly trained in making appointments and saving them.
CALL 4S RANCH EVERY SINGLE WEEK TO CONFIRM YOUR APPOINTMENT IF YOUR WAXER IS AT THAT LOCATION. THE FRONT DESK IS NOT RELIABLE.

Lubna is amazing! Clean location. Highly recommend this place. Friendly front staff too. Love how modern and clean the décor is too.

I’ve had only positive, comfortable experiences here. Kendra is fantastic and always does a really great and thorough job. I am always happy when I leave. The prices are good, a little high for some services, but Kendra does such a good job I don’t mind paying for it!

Got my first wax today. As a dude I was uncomfortable at first, but Courtney was so cool about it. I may just make this a regular thing.
If your a guy and never had a wax before, GROW A PAIR AND DO IT! You won’t regret it. And ask for Courtney, she will take care of you.

After recommendation from one of the friends I went with my daughter for the first time at the European Wax Center and we asked about Lubna. At the beginning my daughter was very scared because it is her first experience. But I did not expect that it will be a joyous from the first moment with Lubna! Lubna has magic hands and a unique style in dealing with customers. We have not seen with such treatment and experience even in our country France !!! Thank you Lubna.

It took me a while to finally decided to get another Brazilian wax. My first time experience with another local spa was just horrible! It was so painful, and took forever.
So this time I did my homework and came to European Wax Center. This place is clean and professional. Ask for Courtney! She is amazing! Quick and painless! I was still very nervous at the beginning, but she made the process seem so easy! Will definitely come back and ask for her for sure!

Love getting waxed here. No double dipping very clean and sanitary. There products are amazing especially the ingrown serum. Highly recommend lubna she is very through and gives great skin care advice. Worth the money for a good job and peace of mind.

This is a review of the lack of response for over a month in management. I have been a loyal customer and Lubna gets 5 stars! Management gets negative stars for a customer calling at least 8 times for a manager to call and being ignored. Called again today and promised a call and nothing. Last girl butchered my lip and was done in literally 4 minutes. Lubna takes her time and is wonderful. Horrible to be ignored when you have a problem!

I had Lubna did my service and she is very friendly. She is absolutely amazing.
I am always nervous whenever I get the service. Because of Lubna last time I had a really good experience. Also this place is very clean and sanitary.

Pat is amazing! I have been going to her for over a year and she is wonderful. She is so quick on my Brazilians and facial waxing. She knows what she is talking about when recommending products and waxing routines. Keeping on a 4 week schedule was the best advice she gave me. Waxing is almost pain free now!

I will update this review after I go again. This is based on being a first timer. My regular long time waxer moved to Texas and I was left wondering what to do. So after 5 ½ months of going without, I decided it was time to bite the bullet and get the darn Brazillian. Pro Tip: DON’T WAIT 5 MONTHS! EVER!!!
When I arrived (2 mins before my appt time), I was asked to wait. I waited 9 minutes before my waxer was ready. They weren’t very apologetic about it which is why they only get 3 stars. You know how I am about customer service!
My waxer Lubna was great. Told me all about the proprietary blend of 100% bees wax. All natural from France! She was as gentle as she could be with 5.5 months of growth. No pain or redness today!
I have another appt in 5 weeks. Will report back then about the pain level. $ 47 for a full Brazilian.

First of all Lubna is amazing, she has such a great personality. I had been going to Lubna for underarm and eyebrow waxing for months. After asking her many questions she made me feel fairly confident and very comfortable about attempting the Brazilian. Now I am returning every month for Brazilian waxes. The results are amazing and each time is significantly easier. Lubna makes everything so comfortable and easy. The company is also great, I love how there are many locations and easy payment plans for waxing packages. The staff are very friendly and knowledgable about treatments. Every time I feel welcome and treated very well by the 4S location.

I’ve been coming here for a couple of years now. Most of the gals do a great job, my favorite is Julie.
The wax they use is gentle on your skin and actually hurts less than regular strip wax.
They almost never run late (which happens so often at other salons), and they’re pretty quick. I’m a happy customer of this location as well as the one in Portland, OR.

If i could give the 0 stars I would! I had an apt at 4 pm I arrived at 4: 08, after apologizing for being late, the very unprofessional and rude lady in the front told me I was too late and they had to reschedule to ANOTHER day, I simply smiled and said thanks I’ll go somewhere else, I was surprised by their answer so I went online and checked their apt times for the same day to see how book they really were. I was surprised when I realized that their next available apt was at 430pm… why tell someone that you can schedule them the next day when you had an opening A few minutes later! I hope whoever owns this place realizes how incompetent this employee is, she is not helping your business she is hurting your business! !!

While convenient, their work is very inconsistent.
They double dip in the wax.
And floors are not clean. Prices are fair, but avoid buying a ‘Pass’. Once they get your money there are no refunds. AND your ‘pass’ is only applicable to one service. Add-​ons and changes are not allowed to be used toward your ‘pass’ account.
They are super pushy about scheduling your next appointment. And their employees are always different.:(
(Hence the inconsistency)
Very difficult to formulate a relationship.

Ask for Julie — she rocks!
p. s. not sure why it takes so long on the phone when you call for an appointment, but otherwise no complaints.

Shy to say but I finally did a wax. Seriously don’t want to worry about shaving while I’m Hawaii.
Here’s the deal. First timers get 50% of just bring your id. I bought the sum for ingrown hair prevention with my savings.
Second, Robyn was great. Made me comfortable and it didn’t really hurt me as much as I thought.
Mention me, Arlene P., and show the picture I upload for a deal.