Enterprise Rent-A-Car

I have never had any issue with my rentals at Enterprise at this location. The staffs are always friendly & very accommodating. The pricing are always the best one to beat in the market. Whenever I am in need of car rental, this location is always my place to go to.

The young men working the desk at this enterprise location was very helpful and solicitous. I really appreciated his care in helping me get a car and appreciated that he checked to be sure all the information that was needed had been provided by my insurance company. If I need to rent a car again, this will be the location I choose.

Okay sooo getting the car (a week long) initially was a breeze. Scott put me in a car but the USB didn’t work so I came back after work and exchanged for a Ford Fiesta. First time driving it, I like it. Hmm so I kept it 3 days longer and I called in to pay for an additional week and they quoted me damn near $ 200 more than what I had already paid. To say I was livid was an understatement. I did not understand where they were getting the total from so I definitely was on a rampage and cursing everyone out (fresh off of a long day of work with a headache lol), than they told me it was because of the insurance so instead of just taking it off over the phone (convenience) I had to drive to another location because they were closing which was so out of my way and I was just pissed as hell. I was mad, I had a headache and I refused to pay that ridiculous ass amount. So after the long ass trip to get the insurance taken off and finally on my way home. The manager, Kofi (I believe I spelled it right), called me and told me because I was so dissatisfied that they would give me a significant discount! That made my day lol so all in all I was happy and would rent with them again!
Sorry for the essay peeps, just watch out for all that extra ish :)

Do not go here if you want to be waited on by rude, unfriendly, unattractive, non accommodating men.
Super easy to deal with and great service! !! The parking lot a challenge but worth it. Thanks guys!

Excellent customer service! They do military discounts and help you out anyway they can. Highly recommend this place. Dan was awesome. They all went above and beyond. We will be back next time we need a rental!

This was the fastest easiest car rental experience I’ve had. I’ve rented from other rental companies before, and it usually seems to take awhile to go through all the procedures and paperwork (even with a reservation). My experience with this Enterprise office was that I was in and out very fast both picking up the car and dropping it off. I believe the gentleman who helped me on both ends was named Mark. After I dropped off the car, Mark asked if I needed him to drop me off anywhere. I was within walking distance of my hotel, but I gratefully took him up on it and I got to eat with my family before we had to zoom off to the airport. I would definitely rent here again and I will try Enterprise again elsewhere too.

I want to give a great and huge thank you to Dan and George at the enterprise Rent-​A-​Car and Mission Valley their excellent customer service and phenomenal vehicle expertise and knowledge of the car business, has help me buy a vehicle through enterprise which I didn’t even know was possible. I got my first car through enterprise and look forward to buying my wife one as well once again I want to thank George and Dan at the Mission Valley enterprise!
Thank you so much
George Blum

This team is top notch! All of my rentals are typically monthly for my business needs and this team always takes good care to make sure I’m set up and more importantly safe. I can’t say enough good things about their teamwork and their service. I’ve rented from Enterprise in many US locations. Nothing against those other locations, but this team is my favorite. They are typically quite busy but always handle things so well that it’s kind of amazing to see them in action. Thank you for all you do! See you in a couple of weeks — just booked my next rental!

Needed a car while my car was getting work done. They didn’t have a car that I wanted so upgraded me for free to a bigger vehicle. Was too big for my liking but the service was worth it. the guys were great even called me that evening to make sure the car and my experience was ok. Took it back and the guys gave me a ride to my car and quickly got me checked out and put the ticket on the insurance reservation. Had a great experience. I’d rent there again even if I’m stuck with a minivan

I have had a great experience ! My car was hit and needed a rental. The location is a little busy but that is to be expected. The staff was courteous and professional. They do try to upscale you with their insurance. I took the insurance for one day until I spoke to my insurance and was assured that I had full coverage. They called the day I rented the car to thank me for my business and also a follow up call after returning the car… they even gave me a ride back to the shop where my car was ! I will definitely use enterprise again. The only con is that location is closed on Sunday.

This review is a mixed review of both this particular location and Enterprise in general.
Location: This office gets quite busy. They work a great deal with the auto shops and dealerships nearby to offer replacement, temporary vehicles. They also somewhat work with tourists with Hotel Circle (and another Enterprise) nearby. I received a pickup from Service King down the road and a drop off a week and a half later. The staff are helpful, but quite busy. Expect to wait a while in line as they handle other customers and many, many phone calls. Selecting a rental was not difficult, as my choices were severely limited and only 1 «full-​size» vehicle was available. Salesmanship is quite strong here. You will be offered and upsold «luxury» vehicles and all manners of car insurance, as well as heavy handed warnings about your own, private insurance and your alleged 100% culpability even if another individual is at fault. Paperwork is relatively streamlined, but the huge and cluttered things you sign can lead to tunnel-​vision and confusion if you aren’t prepared or are feeling pressured.
Enterprise: How on earth is a Mini-​cooper countryman a «full-​size» vehicle? I got a bunch of lines about how Enterprise offers vehicles equitable to what you lost. I drive a 6 cylinder, 3.8L Buick. I am 6’2″. I don’t fit nicely in height or breadth in a Mini-​cooper. Seriously, no shoulder room and anytime I reach for the stick or parking brake, I’m smacking my girlfriend with my elbow. And, thank god we don’t yet have kids, as they certainly would not have fit in that car nor our holiday luggage in the tiny trunk. Enterprise does NOT guarantee engine size or performance. Their idyllic dream of what constitutes full-​size vs. mid-​size is surreal. And, anything that would be bigger or more usable is considered a «luxury».
I’m not a fan of Enterprise, though my experience at this particular location could have been worse if I had not maintained a level head and had Geico paying for costs.
Rentals are a rip-​off.

I’m reading these other reviews and I can’t help but think to myself if I was lucky with my experience at Enterprise or not. I didn’t know about the pick up/​drop off service until reading other comments so that maybe a reason for dissatisfied. However I had booked my reservation a day before my pick up. I was greeted by two representatives who gave me an upgrade and discount because it was my first time renting and it was my birthday a day before. Overall my personal experience was beyond excellent. I will definitely continue to rent cars from this location.

Very unhappy customer. Had to take my car to the shop and needed a rental. I have rented from other Enterprise locations before and never had any issues. Staff member who helped me flat out lied to my face as to how much I was going to owe for the rental.
I took my car into the shop early Wednesday morning, I had to get to work right after. Made arrangements with Enterprise to be picked up at 7:30 am at John Hine, which was right down the street. Staff member at John Hine calls at 7:30 stating that I am ready to be picked up. They tell him that they are on the way. 7:45 rolls around and no one there to pick me up. Staff member at John Hine called again and they tell him that they are on the way. 7:55 comes and I had to abandon their pick up service and have a John Hine staff member drive me there otherwise I was going to be late for work. Mind you, this branch was literally down the street.
I get there and get checked in, telling them that I was the one waiting for the pick up from John Hine. I get checked in, male staff member tell me that my insurance will cover $ 25/​per day for the rental and the rest is going to be out of pocket. I said okay. Considering that I only needed a vehicle to get to and from work while my car was being repaired, I did not want to pay that much out of pocket. He take me to a vehicle and check it and try to sell me on their insurance which I declined (never needed it in the past). He tells me that the car is $ 25.99 and that I will owe $ 0.99/per day on the rental plus sales tax for how many days I have the car. I leave Enterprise to head to work.
Fast forward 10 days later, my car is ready to be picked up from the shop, I return the rental. Male staff member tells me that my insurance has not forwarded them all the necessary paperwork for them to charge my card but when they do, my credit card in their file will be billed. He tells me again that it will only be for $ 0.99/per day for the 10 days I had the car plus sales tax. I leave Enterprise thinking at most, i will owe them $ 12.00.
Three days later, Enterprise calls me and tells me that my insurance has forwarded them the paperwork and that they will bill me for what I owe. They tell me that I owe $ 30.69. I ask her how that was possible. It seems that they charged me $ 25.99 plus sales tax per day I had the rental, so in reality, the car was $ 29.05/per day. If I had known that when I picked up the vehicle, I would have insisted on another car but I left that morning being led to believe that I will owe only $ 0.99/per day plus tax for how many days I had the vehicle.
On a prior occasion when I had to take my car into the shop, I rented a vehicle from another Enterprise location on El Cajon Blvd. Same situation. Insurance only paid $ 25/​per day and the car was $ 25.99. I would have to pay out of pocket for the remainder. I had the car for 14 days, I was charge $ 0.99/per day plus tax. I ended up owing about $ 15.00 for that rental.
Stay away from this branch. Very dishonest and not so reliable.

I just wanted to provide an update on the review below. The branch offered to mail me a free weekend rental voucher over the phone when they called to address my complaints about the pick-​up service arriving more than an hour late on two separate occasions. (On the last occasion I had to completely abandon the pick up service to have my wife drive me there, when my pick-​up didn’t come after 3 – 4 phone calls to the office). I thanked them and said I don’t know if it changes how I feel about trusting the pick-​up service, but I appreciated the gesture.
It has been almost three weeks since this phone call when they promised to ship a coupon to my home address, and nothing…
This branch is completely unprofessional and unreliable. I just booked a week long car rental with Avis for an upcoming business trip in October, and another in Iowa in November. I will do my best to avoid Enterprise in the future, you have lost a long time business customer.

Can there be zero stars??? This is going to be a long review…
It all started when my husband was in a car accident and immediately the other driver who was at fault called their insurance and we were directed to this body shop and this enterprise facility was next door to that. Of course the rental was provided by the other drivers insurance. Nick who helped me was very nice and suggested that I get their insurance for about 16 dlls a day if we were only going to have the car for a couple of days, otherwise our own insurance would cover if the car was going to be in the shop for weeks. I told him we wouldn’t know how long the car would be in the shop at that moment but I would call later to let them know IF we wanted to add the insurance. He said ok.
He asked me for a card and I provided him with a debit card as I was thrown off since the insurance was covering the rental. He said nothing would be charged. So I left with the car.
We found out that the car would be in the shop for over 3 weeks so I never called enterprise for their insurance and decided to stick to ours. A couple days later my husband asked me if I used the debit card for deposit since 100 dlls were charged. I immediately called them as I was told I wasn’t going to be charged anything! The guy on the phone refused to let me talk to Nick and was pretty annoyed by me. He explained that all rentals require a deposit… Fine… I wanted to change the card to a credit card. I was able to go to a different location and do this and the 100dlls were reversed to our bank account within a couple of days… Everything’s fine up until then… Kind of…
So my husband returns the vehicle after 19 days. He gets a call a couple days later and they tell him we owe 486 dlls for insurance and if they should charge it to the card on file. He told them absolutely no and that he doubts I would sign up for anything like that. They said to my husband that they had a paper where I signed and agreed to their insurance!!! Of course I never signed anything! I called them and they were closed, left a message for immediate call back in the morning… Never heard from them so I called… Spoke to George who said my account was closed with no pending charges and no notations. I explained the situation to him and he said everything was fine from what it looked like. So the next day, BAM, there’s the charge on my credit card for almost 500 dollars!!! And without our authorization!!! This is a total scam! The worst part is the papers for the rental stayed in the glove compartment so my paper proof that I never signed for such insurance is gone! However, I won’t stop here! I will dispute the charge with my credit card company and I will submit a complaint to the BBB because it seems I am not the only person they have scammed!
Stay away from this place!!!

I made an appointment for 8:30am a week ago with an enterprise guy. I called at 8:45am to remind them, and they’re already late.
They say they’ll send a vehicle right away. I get a call now 25 mins later, saying now they’re comin and should be here in 10 mins. I’m just stranded and waiting for what’s going to be 1 hr., I guess they’re used to this. I am a mom I have things to do, waiting around for an hour is ridiculous when I had an apptmt a wk ago.

Amazing customer service!!! If you can see nick he is great!!! Would recommend to family and friends. Thanks nick!!!

Don’t use this company totally ripped off, when we bought the car to check for damage we pointed out damage on the bumper and they said oh that’s nothing don’t worry about it then when we return the car they say that we cracked the bumper and we messed up the car. Stay away from this store at all cost.

Just to say that Casey is garbage and completely rude. I called and said that I left my parking permit in the vehicle, puts me on hold for 5 mins and comes back saying its not there. I replied saying I’ll be there shortly, he says ok and hangs up on me. When I arrive He lied saying that my parking permit was not in the vehicle I rented, and when I walked up to the vehicle, there were clearly smudge marks on the windshield. Service was just plain garbage, I do not recommend this particular store to anyone for bad customer service.

I’m a bit torn here — staff is awesome and friendly but their company implemented policies and sales tactics really rubbed me the wrong way.
My car was being repaired down the street and the dealership hooked me up with a rental car while they held my ride hostage. I was picked up by an Enterprise employee and taken to the office. The paperwork was issued and the process was relatively quick and simple. This is where it takes a bit of a turn…
When looking over the vehicle the sales tactics kicked in with the insurance option. It went from $ 28 to $ 22 and «no» clearly wasn’t going to be accepted for an answer. I eventually agreed to the $ 22 option to almost just get the hell out of there. I jumped in the rental and hit the road.
Fast forward two days later when I went to drop the rental off and to pick up my car. We looked it over, noticed no damage and noted the mileage — 25 whopping miles in three days. As we went to finalize everything I was told that all I owed was almost $ 70 for the insurance. Needless to say I was more than a little caught off guard! The $ 22 charge was not explained to me as a daily charge and all of a sudden my «complimentary» rental car was costing me an arm and a leg. A small arm and a leg but definitely definitely more than I predicted. The guy finalizing my paperwork noticed my irritation and offered to take a day off of the bill for me. You gain points for that move, Enterprise.
Long story short is that I realize I agreed to something but really feel like I was mislead with how the insurance pricing was explained… or not explained.