Enterprise Rent-A-Car

We traveled to San Diego for the Christmas holiday and I was looking for a van for the whole family. The prices at the airport were very expensive and no vans were available. I was staying in Point Loma and took a chance on the local Enterprise. They were very nice and accommodating. They even upgraded the van to a Honda Pilot that seats 8. The price was good and the staff polite, prompt and helpful. It is a little bit tucked away in Point Loma but right off of a main street and ready to get to. I will definitely rent from them again in the future.

After a brief mishap, Kalie came through and offered excellent customer service. She went beyond what we expected. She handled herself professionally and we are grateful to her.

I travel frequently and Enterprise is the ONLY rental car company I will use. Their service is always top notch and especially enjoy Enterprise on Lytton Street here locally. Scott helped me out when I needed a rental due to my car being totaled.
Great, friendly and professional service!

If not for the nice lady who assisted me, this would have been a one star. Showed up to pick up my car, was quickly greeted by a nice young lady very knowledgeable and made the process swift which i appreciated.
I had made my reservation about a month in advance, wanted a «full size car»…when I got there i had my choice of a economy car or a SUV. I didn’t want either as i had to drive to visit people (400 miles each way) and didn’t want to be in a little soap box nor a gas guzzling SUV. Seeing the small economy car would not hold my luggage nor grandkids, i opted for the SUV.
I found out soon that the SUV pulled to the right. I also found out soon it smelt like smoke and was not very clean… today, my shoulder is sore from having to fight to keep it on the road for 800+ miles, my lungs are polluted and my wallet is empty from the gas it took.
If they didn’t have what i reserved, wasn’t i worthy of a phone call?
Again, if not for the nice young lady, this would have been a one star.

Pick up was quick. Staff very nice. But when you call twice to upgrade (pay more) and they never take care of you, I have to hold that against them. I’m trying to give you more money and you don’t want it. May have this rental for a month. Their loss.

I would like to say thank you to this branch for going above and beyond to get me to work on time after dropping off my car for repairs. They picked me up right when they said they would and got me on the road very quickly. Monday mornings can be stressful and they did a great job at keeping me on schedule.
This summer I also had to pick up a car from this location and they functioned in the same manor. Pick up on time, friendly employees, easy to grab a car and go about my day.
I appreciate the great service.

Called to reserve a specific car and they said it’ll here saved for me, not even an hour later they rented it out! Drove all the way from the other side of San Diego just to waste my time. A phone call telling me they rented it out would have been great but instead they just felt like they should waste my time instead. Now I can waste another half an hour sitting in point loma traffic! Thanks a lot jerks!

They were busy, so I had to wait awhile and they didn’t have a car of the type I wanted, but the fellow who waited on me was exceptionally, friendly, helpful and patient. I’ve always liked the counter staff at any of the Enterprises I’ve used.
I didn’t much care for the car I rented tho. It was a Chevy SUV — don’t remember the model, but wasn’t crazy about it. I’d been hoping for a RAV 4, which is listed Is typical for this class.
They also let me return it to another location in North County, which was really convenient.
Service =5 stars
Supply = 3 stars

The female that assisted me provided exceptional customer service. Greeted me, contacted my insurance and ensured i got a great deal. I think her name is Cary? Idk. But she’s amazing! Thanks girly!

The car I rented was great. I was very happy with it.
This location has a long way to go when it comes to customer service.
I called in the morning to make sure a ride would be available from my body shop to their location. I was asked to call again 1 hour before I needed the ride, so I did. Make sure you check with them to make sure a shuttle is available when needed.
Check with your insurance carrier to see if they already cover you when in a rental, sometimes they do or your credit card company offers coverage.
I hit a few snags during the rental process, but Enterprise Corp and their local office reached out very quickly to try and make things right which I definitely appreciated. I had a much better experience when I returned my rental. The friendly lady processed my return and got me a ride back to the body shop quickly so I could get my car before the body shop closed.
Just make sure you check the paperwork before signing, and I always encourage a quick walk around to note damage before you sign.

I had a wonderful experience at this car rental location. I was in and out very quickly and even received a phone call from Allison, the young lady that helped us, thanking us for our business and making sure we were happy with everything. we were quite suprized, no one had ever done that before.
we were offered a free upgrade which was another awesome thing, and we loved the car, it was hard to give it back when the time came. the return process was also made quick and everyone was so nice and made sure we were happy with our rental experience. This was by far the best rental car experience I’ve ever had, and for once I paid even less than I had anticipated for the best car I’ve ever rented!

I would give this place 0 stars if I could. I advise you not to go to this location unless you want to be scammed of hidden fees and lied to.
1. I’ve been a loyal customer of Enterprise since 2011 and I will not settle for this kind of service. Not only I was lied to about my deposit by their local agent, they’re so unethical where they will tell you you’re not charged for «something» but you are!
2. Before I left their parking lot, my friend and I went back inside because I want to clear up some questions. We pointed specifically at the charges on the right side and asked «are we being charged for any of these fees here?»
Tom said «No, they’re just there. You’re not being charged for them. You opted out of these fees.»
My friend rephrase the question and asked again because we really want to make sure before we come back and pay for something we didn’t agree on.
Friday, I called to extended my rental for another day. I spoke to George at this branch and he was so rude, he even yelled on the phone and had a bad attitude. He admitted that George was «probably confused» when he answered us but he will not adjust the rates or any fees. This is ridiculous! I told him how unethical they are by lying to their customers. So now I’m charged an additional $ 10 a day for my rental. Instead of $ 95, I’m paying for $ 170. Definitely reporting this to Better Business Bureau and writing a formal letter to Enterprise.

So, everything was fine. I rented a car for a few weeks and had my card on hold, which is normal…
My car had been totaled from an accident on the freeway where I was hit from the side and spun off the road. I was stressed and under financial distress, so my mother drove 3 hours to get here to help me out. We went to return the rental, and she handed them her credit card to pay. Two days later I realized that my card that was on hold had been charged. The rental was over one thousand dollars, so this was quite alarming, as my card was now overdrawn over six hundred dollars.
Of course, we all make mistakes, so I’m sure the girl at the counter just ran the wrong card, no big deal. I called to have them fix it, (this was a Friday) and was told it would be taken care of Monday.
It has been almost two weeks and they have done nothing to fix it. I have spoken to two different employees, each letting me know it was on the Branch Manager’s desk and he would remedy the situation…
Well, that has not happened yet. Now it is the weekend, and I am quite sure nothing will be fixed until Monday at a minimum.
I am appalled at this lack of professionalism, especially when we are talking about a thousand dollars. This is my emergency credit card that got charged, and I can’t use it if I need it for an emergency. And the fact that my mother drove 3 hours for this reason when apparently she didn’t even have to.
I truly hope this gets fixed Monday morning, or I will be even more unhappy than I am now.

This place is a joke… but not a funny one. I had to use their services several times for work, and I’d say 80−90% of my visits had some sort of problem. If I had any alternative, I would have absolutely taken my business elsewhere. I think I have enough material to write a book, but just to give you a very brief abbreviated sample:
— One time they picked me up and drove me to the branch, only to tell me they didn’t have any cars, and it would take 30 – 45 minutes to get one. (Seriously!!! Then why did you pick me up and waste my time???)
— I had a reservation for 11am. I show up, and they don’t have any cars again. So this time, the guy has to drive me to Little Italy to get a car there, which of course has no gas in it.
— Another time they forced me to switch out my car halfway through the rental (an inconvenience), only to give me a replacement car that reeked of cigarettes. Then when I realized a day later that a parking transponder was left in the car (because I wasn’t planning on returning it when they took it) they were unable to track down the car. They just sent me on an endless phone chase, and I never got it back. So I had to pay $ 70 to replace it, and their response was basically «tough $hit».
— I’ve had maintenance lights pop up on the first and second days of my rentals. Maybe that’s just my bad luck, but it’s always something…
— Numerous times I have shown up, and won’t actually get out of there with a car for 30−45+ minutes. I understand there are going to be occasional busy times, etc., but it just always seems to take WAY longer than it should.
I could keep going, but I think you get the point. The employees are always recent college grads, and they’re generally friendly, but usually unprofessional. Maybe all of their competitors are terrible too, but I would sure look elsewhere if I had the choice. Personally, I just moved, so I’ll be hoping my new branch is slightly less horrible.

Good folks who always take care of my car needs. Pick up drop off is nice as well. I like these neighborhood locations as opposed to an airport. They know my name when I come in and give me great service.

Made a reservation for 9am. Got here at 855am. Its 929am and 3 other people have gotten their car and I’m still waiting. They said sorry it was at a different location. I might try Dollar rental next time or Budget.

Excellent service, fast, with great employees, thank you

I rent my car here every week on business as a loyal client of enterprise.
I would like to emphasize that my experience Roman who has been with this branch for many months and years is great. I rented here in the past year every week and did not have any issues as I rent as a VIP client and Sheraton guest. However there was a change in management in October at the branch and one day I had a car pickup delay which I think Roman was judged unfairly. It is a great branch, and Roman is always able to solve and help out everyone. I know that every time I rent there I will be satisfied. I also know that with any change in management there are issues which they need to understand the clients rather than the bottom line. Numbers do not always mean everything.
As such, I just wanted to post that the without the loyalty of great employees and their dedication such as Roman, this branch would fall as very non personal.

I’ve used them many times before without any issue and had nothing but great experiences.
Tonight, however, I had my first unfortunate experience with this location and Brandi stepped up to the plate and righted their mistake. If it weren’t for Brandi taking 5 minutes to solve our dilemma this review would be for 1 or 2 stars rather than 5. So, THANK YOU BRANDI!
The situation was as follows:
I am currently living in Tennessee but we are selling my fiancé’s car (she still lives in San Diego) and she needed a car for a few days while we search for a new car for her. So, at 9am pacific time I called from across the country to book her a car to be picked up at 5:00pm. Long story short, she showed up promptly at 5:00 to find out that they didn’t have any cars available, despite our reservation. I let it go for 30 minutes or so and finally gave them a stern phone call at around 5:40. *Enter Brandi*.
Brandi took my phone call and I expressed my frustrations. Within a matter of minutes she had stepped up and resolved the problem. She really made me feel like they desired my business and she offered me a sincere apology and took wonderful care of my fiancé from there on out.
Thanks for 5 star service Brandi, your 5 minutes saved your company a very harsh Unilocal review!

Chalk up another ftr, yo. Here’s my boring ERAC story.
This is my go to ERAC because they’re near the airport and I get a decent business discount through work. I’ve rented a couple of times here and haven’t been disappointed yet. They’re across the street from Sail Ho golf at Liberty Station and next door to The Hole.
The last time I rented a car here, I left my sunglasses behind after returning the rental and realized only after getting back home. Oops. I called the branch and the rep said that they remember seeing the sunglasses but the rental was moved to another location. Le sigh. Fast forward a few days later, I was able to get my sunglasses back.
I told you it was boring. LOL.