Enterprise Rent-A-Car

Poorly staffed location leads to terrible customer service and overwhelmed and unhelpful staff. You would do best if you can avoid this location.

They will try to up-​sell you. Your insurance will authorize a full size car but they would offer you a mid-​size car. They will say there is no inventory and want to charge you extra for an SUV. They want to take advantage of you by giving lower class car and unwilling to upgrade you due to their lack of inventory (their fault really). The assistant manager (black guy) does not understand customer service. Avoid this place… go to the other Enterprise or Hertz.

**BEWARE, SCANDALOUS! READ EVERYTHING BEFORE YOU SIGN & INITIAL, DON’T JUST SIGN WHERE THEY TELL YOU TO**
I was taken here through the Geico because somebody hit and run my brand new car so it had to be in the shop for 2 weeks. When I was renting out the car (outside) after receiving the key and getting into the car, guy named Connor was walking me through the paper where I had to initial and sign for things. When they asked me if I needed a protection /​insurance for the car, I told them that I had Geico (Personal insurance) and do not want any, and because distance from my work to home is literally only about ~5 miles each way. So, I thought I declined this extra «protection» service and assumed that the places they told me to sign was declining this protection. However, when I was returning the car, I was charged ridiculous amount at which I did not agree to. I was charged with this extra protection fee. When I called and ask, they told me that he went over this protection policy with me, twice, once at the beginning and once when I was switching out a car. Now, here’s the thing. When I went into switch the vehicle, I barely talked to the guy, I was sitting at the chair, reading webtoons, waiting for the car that I want to be cleaned out. When I was getting into the switched out car, a female walked me and gave me the keys so I didn’t talk to him much. Only conversation we had was how fun it’ll be to drive this car I’m switching out for.
Summary: Be careful of what you are initialing. You tell them you don’t want any additional protection added but they’ll point you to initial and sign to where you’re signing up for it. Without knowing — you’ll be charged that amount when you return the car. When you call to dispute it? You get played with conversations that never happens. Do I have a short-​term memory that I don’t recall anything? No, I remember which car I rented, which spot it was parked, who cleaned it, who walked me through, where I sat, what type of key it was, etc. I’m a researcher that have to read and memorize tremendous amount of information every day — and I clearly remember our conversations.
I feel very played, I know I initialed where he told me to, I feel very scammed. I have called the corporate office and hoping to file a claim next week if it does not get solved. If any of these similar situation has happened to you, please let me know.
Once again — employees may be nice but be careful what you sign up for.

Have been here for rentals twice. The service is great, compared to Enterprise La Jolla near UCSD (see my review for this place). They offer pick up or drop off service if you are from a car repair shop. They can get you to Enterprise Balboa, which is bigger, if the car you want is not around. The people here are professional and also friendly. They do not do hard sell on the additional insurance, which is nice.
My overall experience is very good

I had the best experience with renting at this location, I don’t usually write reviews, and when I do, the business must have done some to deserve it. The rep was name Tori, she was very professional, helpful, and she was able accomodating to everyone’s needs that day, it was a busy Friday afternoon. I had some hick-​ups with the reservation but Tori was able to resolve it and got me on my way with out a hassle. The return process was very easy also. I would come back and rent from here.

Tori is the best. I need a one way rental from Miramar to El Centro and she made it happen, linking me with her other branch. All in all they got me the best price and I am on my way.

I have needed a car four times from this location due to my primary vehicle having work done at Polycare Automotive across the street.
The last two times, Tori has helped me. I have gotten a car for $ 29.99/day with no reservation. The cars have been clean and the rental straightforward, with nary an issue.
Yesterday, I left my sunglasses in the rental car, and before I even got home, there was a message from Tori that they had my sunglasses, and they would be at the counter. Went there today, and there was no fumbling or showing my id, Tori recognized me, and I was gone in 90 seconds with my shades back!
The way that Enterprise (Tori) has treated me at this location has been a textbook example to excellent customer service and I have no complaints at all, and recommend this location to anyone in the area who requires a vehicle.

An update… though the specific experience I wrote about was less than favorable, I must say that I have used them other times. The experience is as good as the people.
Overall, I find Enterprise a good company and they recently saved me considerable money and were quite helpful when I needed a long distance rental.

I have rented from this location multiple times and each and every time has just been the best experience. The customer experience is so awesome that even though it’s not the closest rental car place to me its still my go to place. Thank you Anastasia! you and your crew are top notch!

Great customer service! Friendly, efficient and helpful! Special thanks to Mark Rebandel for going the extra mile and ensuring my experience was one to remember!

This place is a SCAM people. BEWARE!!!
I rented a car here because my car was under repair. While renting, I specifically got a verbal confirmation that the car’s insurance is not through enterprise or its partners instead it is my personal insurance. After my rental was complete, they mention they are gonna charge me with an insurance called «DAMAGE WAIVER» about 20 $/​day. And they mention that I signed documents accepting to pay for this.
I agree that I should have read the documents more carefully before signing, but there are so many places to sign that you trust word of mouth description of what you are signing and nowhere did the customer service rep mention about this waiver!
My advice, do not trust anything that comes out of mouth from these guys, just read the documents you are signing otherwise you will be scammed.

I am in Miramar Enterprise and the rep that was helping me called every Enterprise to check on my specific car rental need which is a convertible, unfortunately all of the other locations didn’t have any available.
So it sucks that the «#1» car rental company can’t even provide each person with what they prefer right then and there and what’s worse is that it’s in every single Enterprise around… I mean. Hello?! It’s San Diego, prepare for people wanting to feel the breeze while driving around the most famous city.
So I’m guessing Hertz is next, I hope they don’t disappoint me like Enterprise just did.

I with previous car rentals make my reservation, sign a form, and walk out with a car. I could not do that with this rental office. We ran into things like we couldn’t use our debit card, because 5 blocks away is considered out of town, and we didn’t bring a utility bill. Then we couldn’t use the primarily phone number that is used by both my husband and I, because it was in my name. What should have been a 5 minute thing was turned into 20.

Came in on a Saturday with my roommates visiting from Europe to rent a car for a 3 day trip. Very poor customer service, and management was not very professional (I think we spoke to Anastasia). Unfortunately we could not book a car somewhere else in time, and it was really awkward booking– we were also told about several charges later after booking. We will be renting from Hertz or another location moving forward.

I was pleasantly surprised by this Enterprise location. I hadn’t looked at the Unilocal reviews before making a reservation, but called them solely on the recommendation of the body shop I was going to drop my car off at (United Auto Body — 2 miles away). I called a few days before, and they said they would have an Intermediate SUV ready for me when I needed it. As we neared the end of our paperwork at UAB, they called Enterprise and a chauffeur came to pick me up and take me to Enterprise! :)
The staff was very nice and everyone was dressed professionally. I rarely see that at car rental companies, so it gave the impression that these folks meant business about their customers.
My intermediate SUV reservation was upgraded to a full SUV for free. I spent the next 2 days driving what felt like a bus (i.e. it was fun).
I loved the fact that they offer pick up service, and they had me in the rental SUV and checked me out when I brought the car back within minutes.
Rates were fair and as quoted. I noticed that they had left the «pay per mile» charge on the estimate, but when I called a few hours after picking up the car, they changed it to «unlimited mileage» without a fuss. For an intermediate SUV, I ended up paying $ 38/​day (United Auto Body pricing).
I will definitely come back to this location should I need another rental car. Great job guys!

Someone side swiped my car and I needed a rental for 3 days. Initially I made the reservation with the wrong rental company (one that didn’t service the auto body shop my car was at). When i realized that and called them, they said they already figured that out and transferred my reservation. I was promptly picked up from the auto body shop. Customer service was excellent. Everything went smoothly. I didn’t have to wait any time at all get a ride back to the shop to pick up my car. I would use them again.

I find this company a great example in empowering its staff they care and find ways to make me feel important the follow through is great it’s my first choice to rent a car

I like the fact that this location has extra parking so you can leave your car parked there for a few days while you have the rental. Having the option of leaving your car there is great considering some locations do not have this option.
Jason at the front desk was very helpful, good customer service.
I know when I need a rental again, I’ll be back. I’ve been using Enterprise for years and it’s always so simple.

Worst rental car company I’ve dealt with in a year. Beware they will use deceptive tactics to up bill you with excessive fees. ***beware if you change vehicles make sure a new contract is written up!!! Make sure you read EVERYTHING you sign or don’t sign*** Manager Ryan in extremely condescending and lacks any type of customer service skills. If you need a rental car look elsewhere.

My experience with Enterprise as great. My car got hit and the other person’s insurance paid for the rental for as long as I needed it. Aileen was very helpful and got me a car very quick.
After returning the car, I realized I left my parking permit stuck on the windshield and drove back to Enterprise. They already rented out the car about 15 minutes after I returned it, but called the other driver about it. About 2 weeks later, they called me and retrieved my permit. Definitely great service.