Enterprise Rent-A-Car

This place was about a 2 ½ star experience based on customer service. I was referred here by GEICO referred after my car was totaled (rear ended.) The first time I went to pick up the rental car they didn’t have it and the second time I went I had to wait a fairly long time to get a car. Again they didn’t have the size GEICO would pay for so I was upgraded to a Prius. The Prius was a nice car but I didn’t like how the service guy kept calling it ‘his’ car. When I returned it I was asked how was service. I responded «good.» The service man said, «What could we do better next time?» I replied that they didn’t have my car and I had to come back. Then he said, «Well hopefully the free upgrade made up for it.» I was annoyed and said, «Well you didn’t have the size car again so I wouldn’t be bragging about it.» It’s just that if you ask me a question about how you could do better, lead with «I’m sorry that happened to you.» And no, having to come back is not good.

I returned a car here the other day that I rented from an enterprise in LA. There is a $ 25 fee for returning cars to a different location, so be aware of that.
The return went smoothly and fairly quickly. They gave me a ride home afterwards in the same car that I drove. The staff was not as friendly as in the office in LA.

Initially we were a bit irked that an employee told us we needed insurance that, in fact, we did not need as our AAA insurance covered rental cars… either a mistake or misinformation… we were not happy and when we called it was implied that the Enterprise insurance we agreed to could be cancelled but we would have to pay for the days we had already been covered by the necessary insurance.
When we went in ANASTASIA NELSON reversed ALL the charges for the unnecessary insurance, apologized for the error and let us know she would speak to the employee that gave us the incorrect information about needing insurance.
She was pleasant and turned what would have been a one-​star review into a 5-​star by simply being professional and ethical… and affected our car rental decisions for the future
To the bottom-​dollar higher-​ups of Enterprise, let this serve as a reminder… any revenue you may lose from the purchase of rental insurance you most assuredly will make back when happy customers return to rent from you again.

My car broke down twice in the last two months, and I was able to get a rental at a good price each time (while my car was at Thao Auto, also on El Cajon). Fast, friendly service. I just bought my new car at Toyota El Cajon, and there was an Enterprise in the dealership! Very convenient. Just dropped off the rental car and drove away in my new car. No extra charges for the drop off.

I went into enterprise looking for my first car to purchase. I did not end up thinking I would find one there, but I did. I fell in love with the car and the team came together to make sure I would get the car since I had no down payment. Scott, Ray, James, and Eric were awesome staff and met great customer service all around. They made sure to detail my car and fill up my gas tank. It means so much to me to have a team support and push to get me a car. It is not bad for my first big purchase. I bought a white 2014 Kia Optima. I am in love with my car!

They close @6 pm. No drop off key box. Half tank gas which very inconvenient. They force you to pay extra for the drop off.

Horrible customer service. They dont help you with nothing and since when do you need proof of where you live. Do not go to this company. It really sucks!!!

When was the last time that you needed 2 proofs of residens and 2 proofs of I’d. Well that is what you will need if you plan on renting a car from these guys. Im from out of town and to my miss fortune my car broke down. Almost every place I called had an answering machine, some outrageous fee or requirement. Oh yeah and after being on hold for 10 min. They just came back and said they had no inventory. WOW horrible company and customer service skills.

Big fat flipping FU enterprise I hope to never have to do business with you ever again. Teach your techs to explain policy’s better.

This Enterprise Rent A Car, is among the best. The staff is friendly and they deliver the services promised. I dropped of my rent a car at this location. I had rented the car I was returning from the Enterprise location in Hotel Circle, north. The El Cajoon Blvd Location was fast in processing the return., too. I had called ahead to tell them I would be returning the car to there location and that I would need a ride to my mechanic, located 6 miles away. No problem. The girl that drove me to the mechanic knew the neighborhood and got me there without delay. I highly recommend this Enterprise.

I always rent cars from Enterprise whenever I have to go out of town on business, however I think I’ve found my main Enterprise rental location. The staff is great, from setting up a time for pickup, or the courtesy calls through out the day to remind. The Enterprise representative Michael is always on top of his game, out of several San Diego Enterprise locations this one is for sure the best in my book.

I really enjoyed my enterprise car rental experience. From getting my rental on the first day, the process was smooth and helpful with Miss LETICIA to my complimentary pleasent ride back home with Miss TAMMY. The car I got was pretty cool. It was very clean, spacious and very good on mileage. Will definitely recommend enterprise. I will definitely be doing business with the again! High five to the enterprise team on El Cajon blvd!!!

i feel discrimination after talking to this location.
I booked a van for 10 days. They called me to confirm that i have either credit card or utility bills under my name. This was kind of surprised me because i rent a car at hotel circle office and they didn’t ask for it (this is a new policy after august 2014). however i understand that they have to follow the rule. I don’t have credit card and i share a room in with my friends so all the utility bills are under their name.
Then i ask for a friend who have credit card to rent the car and put my name under co-​driver. They told me that my friend can rent a car but u can’t drive. IT’S TOTALLY BS! I was so mad that almost burst in tears. I feel all the hatred that they put on me because i was confusing asking them about new policy.
I hung up the phone and call the hotel circle office. The lady there was nice and told me that they didn’t have any van available, but i leave my number so she can call back if some one return a van before 12. 30′ later, she called me back and said she had one and tell me to go pick them up.
My friend used her credit card to rent a car and i ask if i can put my name as a driver too. her answer was «ABSOLUTELY». however it would be 10 bucks a day because i’m 22 which i had no complain about.
In and out at hotel circle location in 10 minutes with a van. Thanks god they save my day. I’m leaving this comment go give their location 5 stars.
So in conclusion, if you frequently ask questions or show any confusing upon your rental, be prepare to be treated like sh…

DO NOT RENT FROM HERE. My insurance company referred me to this office, authorized my rental and even followed up personally with me on the line that they would be responsible for the charges but because Enterprise had a computer issue on their end Enterprise charged my credit card for the rental. Then, just to make matters worse after the charge they refused to respond to my insurance company trying to correct the issue with them. Horrible office, horrible staff. Stay away.

I wish I could give zero stars. The worst business I have ever been to! Unprofessional, unfriendly staff, a nightmare to deal with! The dark skinned woman at the front with calves like hams (you can’t miss them in those flats) was exceptionally rude to me! Not to mention this location is in a VERY shady part of town. Stay away!

Once again a disappointing experience with enterprise. First off I had to take my car into the shop to get repairs for a little fender bender I got into. Once at the auto shop I had to wait and hour for them to come pick me up even though the branch is less than 10 minutes away. Why? Because they literally forgot to send someone to come get me and once they did arrive they neglected to even mention it and ask me if I had a busy day today. Ridiculous. Once I got to the branch they didn’t even have a car for me and tried to «upgrade» me into a smaller car that for lack of better words was very girly. I asked if I could get a different car and they put me in a car that was at a different branch that we had to drive another 20 minutes to get too. Also they charged me extra per day because they had a lack of selection, so how is that fair. And to top it off the car smelled strongly of smoke as soon as I got in. Service is always fake and when I returned to drop the car off they made me wait about 40 minutes at the branch to get driven back to my auto shop. I hope one day they figure it out because it makes me never want to use them again.

This Enterprise location is my favorite!
Earlier this year I requested my first rental car to make a trip out to Las Vegas with a group of friends. At first, it’s gets overwhelming and intimidating when you hear about certain add ons that rack up your original estimated cost but staff members, Tammy and Mike put it in a positive perspective and allowed me to feel comfortable & safe throughout my trip!
I made a reservation for the most basic car. Tammy did a walk through around the car to show me specific features and trunk space. Anticipating how tight things were going to be accordingly to our crazy amount of luggage we had, Tammy suggested we upgrade the car. At first I was hesitant; I hate when companies put it in a way where I have to be «up-​sold,» but Tammy didn’t pressure me so I decided to give it a chance. It turned out to be the best decision I’ve ever made!!!
I was pointed out to the luxury Cadillac ATS & fell I love with all it’s features, trunk space, and most importantly, the drive! Needless to say, I have been to Vegas 4 times in a matter of the past 8 months and have gone through Tammy each of my visits because of her amazing customer service!!! My next Vegas trip is in early October and there’s no doubt, I’ll be reserving my next rental at this location! Thank you Tammy & Mike, hope to see you guys then!!!

If I could rate the staff at this location more stars I would.
Because lets face it, most rental locations are average… but it is the staff and their commitment to customer service that creates a dismal or exceptional experience. These people are amazing!!!
After having a truly lousy experience at a location near my office, one that left me with the feeling, «wow…you A holes really went out of your way to be totally useless and rude» — I made a reservation at this location and was amazed at the difference in attitude, helpfulness and professionalism.
No doubt, enterprise has a standard for training… but I believe this location has supreme leadership in its management by Mike Coverick and Leticia Billingsley and they set the tone and maintain a stellar attitude for GREAT customer service.
I rent often and continue to be impressed with the professionalism and awesome service by Thoma Bureau and Stetson Fry.

My recommendation for «international drivers»: make sure your credit card covers collision damage by calling the card company and ask for «deductables». Definitely buy third person liability. Road-​side assistant is optional.
Consult with Stetson before deciding on car and insurance.
On weekend and when they are closed, you should call the airport division, as the 800 number takes you to answering machine.
I should tell that this was my best experience with a car rental so far. It was with Mike and Stetson. What I liked is them explaining all the insurance tricks to me to make sure I do not get in trouble later and I make an «informed choice». I knew some of them but car rental guys barely take their time to explain insurances to you. And this is what matters when you face trouble. Sten was super nice and energetic and he knew the cars well.

To summarize. (Names changed to protect the innocent)
Called Enterprise on a Wednesday (spring break time) at 9:30am in morning
Clueless: This is Enterprise how can I help you
me: I need a car for tonight through Monday. A economy car please
Clueless: Ok let me put you on hold and see what we have got. *hold* So you need a car for five days, economy. That will be 151.50
me: Is that with insurance
Clueless: No that is without insurance, you want it with insurance
me: yes, how much would that be?
Clueless: Ok let me put you on hold and get you the numbers *hold* Ok with insurance that will be $ 199.50
me: Ok, So I will be there around 5:00pm to pick it up
*Clueless takes down my name and number. Says no credit card needed over phone*
5:00pm (ish) short staffed Enterprise with empty lot… oh no
Confused: Welcome to Enterprise, sorry it took so long it has been very busy. Do you have a reservation?
Me: Uh, well he took down my name and number and said to pick up the car around 5:00pm
Confused: hm, well I can’t find where he may of wrote that down, who did you talk to?
Me: Don’t know, it was a guy
*more bs and a couple minutes later*
Confused: I am not sure why he told you we had cars because we are all out right now because of spring break
me. …ok
**More minutes and confusion go by and a car is found. It’s an upgrade from economy
Confused: Ok, so that will be $ 199.50 for the car and you can be on your way
Me: That is with insurance right?
Confused. He gave you that price with insurance? No that wouldn’t be right. I am not sure how it got that number. It would be around $ 240.00 with tax. Our rate is (so and so) right now and I am not even sure how it got that figure
**Number punching, fake tapping on computer. couple discounts
Confused: I can only get you down to $ 206.00 even with the hard discounts
me: YOU SON OF A B****!! (In my head) out of mouth: Ok, I guess so. don’t really have a choice
The car was then ours, but not without way too much hassle.
It wasn’t confused fault. He did what he could, but they need to be more organized about things