Einstein Bros Bagels

Today was the final time I will ever go back to this Einstein bagel. Pretty much the worst Einstein bagels that I have ever been to. All but one time have I ever gotten my order correct. I have given this spot to many chances. Customer service is hit or miss at this location. I would be more forgiving if I went at busy times to get a bagel but the fact that when I am there there is only one other person in line if that. I just want a extra toasted everything bagel with a little bit of cream cheese, I don’t think my order is really that hard… but then again maybe it is…

Healthy, well cooked breakfast after a long night. Their Vanilla hazelnut coffee is unmatchable in its flavor and its within walking distance from my place! Super convenient and a great location! I love this place! If you’ve never been, it’s definitely worth trying something new!

Sometimes the line is just too long, so I recommend you call in your order ahead of time.

Customer service here is definitely hit or miss. Although, maybe they’re grumpy because some of the customers who go here like to take their time ordering and ask a lot of questions (which makes the line go super long). I have a love-​hate relationship going here because some of the customers here are SO annoying (they’re even worse than Starbucks customers), and I don’t even work here! And then they make my experience worse because the person at the register is confused and or annoyed at the first 5 customers who make all these special requests. Dude, it’s just a bagel, come on; no need to analyze it on whether it’s good.
And I have to agree about the being stingy with their nova lox bagel. I always get it, too, and sometimes they just put one skinny slice of salmon, a little red onion, a tiny tomato slice, and barely any capers. What a ripoff considering I’m spending $ 7 bucks on it.
Oh yeah, and to get onto the wifi, you have to register your email. Boo! Before that, you could just log on and accept the terms & conditions. Not anymore; you have to register your email onto their site so they can get data from you and send you annoying promo emails/​coupons. Good thing that is going directly to spam…

2^nd week in a row and they cannot serve eggs! How hard is it to get a microwave from Target?! Or borrow one from another location? Apparently management is so inept that they cannot post a sign on the door informing customers that due to equipment failure, they cannot serve eggs. Plus the staff and management need better customer service training.

As others have noted, the customer service at this location is atrocious. I have been coming here at least once a week for several years, but have grown weary of the inefficiency, glum faces, unfriendly demeanor and inconsistency, to the point that I am done. For example, ask for a shmear on your bagel, and one day you’ll get enough for 3 bagels, other days not even enough for one. Also, no one seems to pay attention to the coffee pots, so you often have to chase one of them down and let them know they are out of a particular blend, which seems to result in them giving you an irritated look, as though you’re interrupting their day. Same with the creamer pitchers.
To place and complete an order, they first ask you umpteen questions. And they have this stupid system of placing your order at one end of the line and then having to move down to the other end to pay. Mostly there are kids working here, which explains the high turnover rate, lousy customer service skills and disinterested approach to work. Needless to say, I do not foresee me going back here.

People should relax…
Free wifi
All-​you-​can-​drink-​coffee
you can find coupons for buy 1 get 1 free lox bagel, and they are delicious
tasty fresh orange juice
nice and air-​conditioned
clean, spacious and open
complimentary books and newspapers to read
I love this spot. Good food, good coffee. I love that they have tasty honey too, since that’s what I put in my coffee. Employees are nice. There’s nothing to complain about.

I was excited to try this place but wasn’t overly impressed. The wait was the worse. We got the Chipotle and egg sandwhich. It was OK but not some thing I’m craving to try again. I’ll give it another shot and try something different.

They are always fresh, fast, and friendly here. The place is clean. This location gets super busy so I’d come early. There new berry bagel is delicious and their fresh squeezed orange juice is so tasty!

I’m continually disappointed with this location…
This was the third and final time I will be going to this Einstein’s. 1) they messed up my bagel every time. 2) the customer service is terrible.
1) I’ve order the nova lox bagel every time, and they have made is wrong every time. How hard is it to not put tomato on my bagel, especially after I mention it twice to the guy taking my order? Not to mention, the tomatoes they put on it were the most pathetically sized end pieces, bleh. Yes, I can pull the tomato off, but there was barely any cream cheese either. Multiple spots had none whatsoever. If I’m paying $ 7 for a bagel, please put enough cream cheese to cover the surface.
2) No matter who is working, I never feel welcomed. I’m a pretty friendly person, and was excited about getting a delish bagel, but couldn’t get out of there soon enough. While taking my order, the guy made me repeat myself multiple times and proceeded to laugh about it with the coworkers, then still managed to get my order wrong. When I was handed my bagel, I kindly thanked the girl, who barely looked at me then turned away without a word.
Never returning to this location. Go to the one off of Navajo Rd instead, they’re super friendly and even gave me a side of cream cheese for free when I went in with my poorly made bagel from the Friars rd store.

I love this place I’m no bagel expert but I love this place, a little on the expensive side but anything with high quality is worth an an extra amount I had cinnamon garment with plane smear and it was awesome

Instead of leaving happy like I did when I went to the Einstein Bro’s on H Street, this location left me disappointed. Though it may be bigger, it is not necessarily better.
First of all, I didn’t really feel welcomed. I think I could say the same went for my sister, but her and her boyfriend have been to this Einstein’s before and really liked it. She also mentioned how the workers from this visit were new/​different from every other time she has been, so I guess I’ll take that into consideration. That was the main issue for me though… The customer service.
The girl who took our order didn’t seem happy at all, but I didn’t mind it too much. After waiting for the food, our number was called so I went up to get it for us. I was pretty confused because my sister’s was in a «for here» tray while mine was in a «to go» box so I wasn’t completely sure it was ours. I stood there with the food for a couple minutes and even said, «Excuse me» but one of the female workers was not paying attention to me. Then another female coworker looks at me and I questioningly say, «My order came with chips?» and the both of them just point at a basket filled with chips. They looked at me like I was stupid with the most blank facial expressions and no actual words, so I didn’t feel the need to say, «Thank you.»
As for our food, I got the lox bagel on an Asiago bagel with chips, while my sister got the spinach and artichoke chicken sandwich. I didn’t have complaints about my bagel so much, other than it was made pretty sloppy. The cream cheese and capers were falling out of the hole of my bagel. My sister had to spit a few pieces of her chicken out as she was eating her sandwich because they weren’t very good pieces. She said she’s had it made better at this location.
I wanted to love it like I loved Einstein’s the first time I had it… I might give this exact place a shot again, so hopefully it doesn’t fail me next time.

On a whim I stopped by to satisfy my craving for a bagel. I walked in and was pleasantly surprised that there was no line; the place was empty. I placed my order with an amazingly cool and polite gentleman. Honestly, he really kicked my morning up a few notches. After paying I looked for a tip jar as I was going to return the favor and drop a $ 5 tip for the pleasure. There was no jar so I couldn’t.
Anyway, I had a double toasted everything bagel with cream cheese and tomato. It was ok but it only had one little slice of tomato per half. I hope someone simply didn’t know to put more tomatoes on it. If that’s normal policy, ouch.

Not sure why this location is soooo stingy with tomatoes and onions… one slice of tomatoe and u charge me .75? I have to order 2 or 3 extraa for them to actually get it right.
Brought it up like 3 times to management but they don’t respond.
Other locations do the usual 2 or 3 slices but this one can’t get it right.
I guess it’s time to not come here anymore.

Wanted to get a quick bagel before work, showed up at 7:40, didn’t get my bagel until 8am. Which is the time I should already be at my desk clocked in.
Cashier girl had that «I hate my job» face, which of course gave everyone the feeling that they’re not having a good morning.
Besides getting my bagel 20 minutes later, I guess there was a cream cheese explosion inside and out of my bag.
Of course I ate my bagel, I’m pregnant and was getting nauseous waiting, but 20 minutes for a bagel to get toasted and have cream cheese in it was just too long of a wait, which means I will not come back on a week day morning

Under new management, beware.
Service is very inconsistent. Sometimes a girl shouts your name when orders are ready, while sometimes a guy mumbles the name of your item instead.
Sometimes they just announce the food is ready and look at you across the room, while sometimes they bring it to your table with a smile.
Staff seem to be unsure who is doing what behind the counter. A lot of «never mind, he/​she has got it» conversation.

Stopped by here this morning for breakfast after an early morning visit at Kaiser across the street. I got the ham and swiss egg sandwhich on wheat bagel and a cup of brewed vanilla coffee. The sandwhich was good, but also nothing special. The best part was the wheat bagel, which came hot, moist, fresh, and soft. Maybe next time I’ll skip the whole egg sandwhich and just order a plain bagel with cream cheese. The coffee, I’d have to say, is not bad at all. Wouldn’t mind getting coffee here again.
The place itself is very spacious, good for big crowds. When I came in around 630am, there were only several people inside, and I was expecting a bit more during breakfast rush.
The three stars is for the bad first impression that the workers gave me. First thing in the morning, I would’ve expected them to be smiling and energetic with their customers, instead of looking like they’re having the worst time of their lives. Maybe this is a one time thing, maybe not. But first impressions are a big deal to me. Hopefully it’s the former.

FOOD FULL OF HAIR!
If i could give this place ZERO stars i would.
I came on a tuesday at 11:30 to have some breakfast with my father and sister. Two of the Three bagels we ordered had a hair literally meleted in the cheese. The first we found was in mine, i went to go let them know, they asked me to throw it away and made me another one. Then my sister got one in her’s aswell, and then we found TWO in our bowl of fresh fruit! I went to ask for the manager and calmly let him know the situation and that i wanted my money back. While he was getting the money from the register another employee walked over to him and whispered something in his ear, they both then looked at me and laughed in my face-​UNPROFESSIONAL– at that point i just wanted to get my money and leave.
This place is unhygenic and dirty all of their emplyees that make the bagels simply have their hair in loose ponytails which is why our food was full of hairs (HAIRNETS should be required for people handling food). Obviously managment does not care about cleanliness or keeping the customer happy.
This was the first and last time that i will ever visit this restauraunt.

Poor customer service and a total rip off! Never going to this bagel place again. I’m very disappointed. When I complained, I never received an apology, just a thank you for the feedback! They need to teach their employees on how to make the customer happy.

If you’re looking to grab a dozen bagels and some spread to take back to the office, cool deal. The bagels always seem fresh and they have a nice variety. Hopefully you’ve got a toaster at work and you’re set.
If you’re looking for a single bagel, all I can say is MEH. My last order of a bagel with lox was just flat out disappointing. In my opinion, a $ 6(plus) sandwich should have more than a single slice of tomato, skimpy pieces of salmon and the cream cheese should cover the entire surface of the toasted portion of the bagel. Instead I was presented with enough salmon to cover only 60% of my bagel, mass amounts of bagel peaking through the thin layer of cream cheese and a single slice of a small tomato per half. LAME.
Next time I’ll head to the grocery store and buy everything separately for only a few dollars more and be able to enjoy it all week instead of just on one morning.
Sorry Einstein, looks like I’ve outsmarted you now.