Einstein Bros Bagels

Over 20 minutes of waiting for one single sad, lonely plain bagel toasted with butter. Come on, guys

This place has disgusting sanitation practices. And by that I mean, everything in the food prep area, including the food prepper, is dirty. Sandwiches sometimes come with dirt, hair, and old food stuffs on them.

The sign system they use for ordering and paying is confusing. I’ve been twice and have stood at the order here sign until told to order from the pay here section. Ordered my bagel sandwich and sat down to wait for it to be ready. I didn’t hear my name said I just heard a worker mumble some words. After 5 minutes I walked up asking about my bagel and the man said its been sitting there. Not very satisfied with the expiernce. The bagel was good but you can’t really mess that up. Unsure if I’ll come back

I have to agree with others … Where is management? Staff very slow and very unhappy to be working. I work close to them and have been very unhappy each time with their service. It’s a shame they should really do something about it.

This place is a rip off. I got a bagel sandwich and a drink and it was $ 10.16. Really? $ 8 for a breakfast sandwich. Any who I payed and left. I went back 30 minutes later to refill my drink and they made me pay for it. It was already $ 2.37 and since when don’t fountain drinks not have complimentary refills? I’d stay away.

Ordered toasted lox and received it burnt! Way too little cream cheese on the bagel. Tables are super dirty. You need to have someone constantly cleaning them.

Great bagels HORRIBLE Customer service. People that work there seem to hate their job. Where’s management?

Just now, I ordered an everything bagel with lox spread. As the worker was making my bagel I observed him coughing right over it.
He then bagged it up and called my name.
I returned the bagel to the cashier and got my money back.
If you are sick, you should not be serving food.
He could have at least stepped away to cough. I mean the guy didn’t even cover his mouth.
I will not be back to this location in the future.

This place seemed very unclean. All of the tables and counters were dirty. The bathroom looked like it hasn’t been cleaned in over a week. All of their food ingredients looked thrown all over the place. I highly doubt I’ll ever go to another Einstein Bagley again after seeing this.

Pretty busy in the mornings, but overall fast and not bad food and service. Don’t mind coming here occasionally.

So I was on breakfast duty (on short notice) on ¹⁰⁄₁₉ for my office. I needed to feed at least 10 hungry and HANGRY office employees with about an hours notice. I called in an order w/​a little over a dozen bagels and rushed to the store. To the girl at the front… thank you for being so bright and upbeat!
and the cherry on top… On monday’s the dozen boxes w/​2 cream cheeses are HALF off.
The only thing I wish Einstein did was cut their bagels in halves. My bagels always look deformed when I try to do it myself… :(

Honestly I absolutely love Einstein. However, this has to be the worst location I’ve ever been to. I’ve had my order messed up so many times and when I tell them about it, it really just seems like none of the workers care.
I went in today (Friday) around 12:20 pm, so lunch time. I walked to the register I usually order from and was directed by the girl working to come to the register on the other side… After I walked over, she said «wait I’ll be right back», then she proceeded to walk away and disappear. A few minutes of me standing there confused the guy that was making all the food took off his gloves, and motioned for me to come back to the other register that I was already at prior. I figured whatever it’s cool, as it seemed busy so I didn’t mind much, but they seemed flustered. I started my order and mention to the guy that last time I ordered to go they had completely messed my order up and I was disappointed. He didn’t care. The dude didn’t make eye contact with me once. Honestly it was awkward. So I had a few orders, none of which I could get completed to my liking because they were out of ALL of my first choices in bagels… I mean really? It’s EINSTEIN BAGLES, and you’re out of BAGLES by noon?
Any way I completed my order, and as I was sitting waiting the store filled up very quickly and there were around 10 – 12 people (not exaggerating) waiting to be taken care of. I thought to myself WOW they seem understaffed for noon on a Friday. The other people standing patiently in line started getting antsy and impatient and I don’t blame them. Then a female customer notice and pointed out that there were 5 – 6 employees (with at least 1 manager) outside sitting at a table talking. Maybe they were having a meeting, I don’t know. But seriously!!! What kind of manager calls a meeting right after noon on a Friday?!? What a terrible judgment call. So the lady customer went out and called them out on it, telling them «you guys have a lot of customers getting pissed off in here!». They scrambled and started piling into the store, and most of them looked ashamed. Which they should be, more so the manager should be ashamed.
I ended up getting my food to go, only to take it home, where I realized they didn’t pack up my pickles or potato salad!!! Again. I should’ve checked but I gave them the benefit of the doubt, I thought for sure my order wouldn’t be messed up because I had just told the guy behind the counter that last time it was wrong. Shame on me.
This leaves me wondering; how hard is it to take orders and prepare them the way they should be? I shouldn’t let myself get upset about bagels, but it’s insane how bad this place really is. Then again how are they supposed to run efficiently when they have managers that think it’s ok to gather all of the employees for a huddle at the busiest time of day? If it wasn’t for the delicious tasty turkey I wouldn’t even go back. I have to try to ignore the terrible service.
***TO THE MANAGEMENT***
I seriously hope someone in charge reads this. I DO NOT want free food or anything like that. All I ask is you make enough BAGLES to last the day, and pay attention to your employees, none of them seem to care about getting things right. And pretty pretty please, start getting orders right. When I was standing in there at least half a dozen people were mad, and the others were laughing because it was such a joke. You guys looked like you were running some sort of Monty Python episode. I love Einstein and I’ve been eating it for years, but this one is so bad. I keep giving you chances and literally ALL of the 5 times I’ve been in there since I moved down the road there’s been problems.
Thanks for taking the time to read my review.

Everybody loves bagel especially from Einstein bagels but their customer service is horrible in this branch Employees are acting as you care interrupting them when you want to order. You can’t even ask a question, they immediately rolls their eyes down. If you are not happy don’t work there then, nobody is coming to see your weird face. I will drive further to not to come back here. Go Hillcrest or point loma branch, this one is really horrible.

Einstein Bros has mouth watering quality bagels and sandwiches. Most importantly they had good customer service, and we were greeted upon entry with friendly attitudes. I will definitely be returning to here for my bagel cravings. Thanks EB, keep up the good work!

Who doesn’t love bagels? I like this location and I enjoy their bagels too. My favorite is the Dutch Apple with strawberry shmear or the spinach bagel with the garden veggie.
Although they have gourmet coffees available my all time favorite is the vanilla hazelnut.
I’m always able to get in and out efficiently with bagels and drinks no matter what time of the day I come or if it’s a weekend or weekday.
I’ve had mixed customer service, but good for the most part.

Came here for breakfast yesterday morning. They have a nice variety of bagels… some of my favorites are: spinach, chocolate chip, nacho, and cinnamon apple. When it’s in season my other favorite is pumpkin walnut!
Sometimes I’ll order a breakfast sandwich, but today I was in the mood for a bagel with cream cheese (toasted). They do offer a variety of different cream cheeses which is nice.
The customer service here is good. I use to come here at least once a week, but I’ve cut back because I’m trying to get healthier. They have some new employees, but some of the other employees still remember me (and what I like to order).
Overall, a great store. If you need bagels a little earlier, the location on Aero Drive (near Wal-​Mart) opens a little earlier (half hour) at 5:00am.

Came in on my way to work to grab one of my favorite bagel sandwiches.
I was greeted immediately with a warm genuine smile and a big hello.
I ordered the Turkey Bacon Avocado sandwich on a everything bagel and asked them to add cheese which is a extra charge.
They where really fast on getting my order out to me, which I thought was awesome since I was on a grab and go mission.
So here is why they get 4 stars.
1. They forgot the to put the avocado on.
2. The forgot to put the Swiss cheese on
That I paid extra for.
I called them while I was on my lunch break just go let them know they forgot to put on those items.
The girl on phone was super nice and had excellent customer service (I wish I could remember her name).
She took my name and said next time I come in that I will be receiving a free sandwich.
Thank you Einsteins for providing your employees with great customer service.
Maybe have a little talk with them about paying closer attention to special orders :)

I never Unilocal chains.
But this location can never get my darn order correct! It’s always something!
Slow down, make it right the first time. Why even bother taking my order if you guys always screw it up?
I always defended this location to people, when they swear it’s terrible service… but here I am, a good 5 or 6 times in a row where my order was incorrect. So I’m jumpin on the rumored band wagon! It’s true! This location sucks in customer service! (Not with being friendly, but just with articulating and providing a correct order!)
Like my husband says, «they need bagel bootcamp.»
It’s just bagels people.

I love einsteins. The green chile bagel is my fav. The only downside with this place is the small size of the store and the heavy traffic in the shopping center. Have witnessed 3 accidents here since I’ve been coming here. Otherwise great spot.

I only come here for 4 things.
Ice Coffee — better than Starbucks
Bacon Cheddar Egg Bagel (with spicy tomato sauce, otherwise it will be dry)
Cinnamon sugar Poppers
Cinnamon sugar Bagel with Cream cheese
Depending on my morning I order an ice coffee with either one of those listed.
Bacon cheddar egg can be dry– you need to add a sauce of your choice. I prefer the spicy tomato.
The cinnamon sugar poppers reminds me of wetzel pretzels. It’s good to snack on at your desk and save some for later too.
I love their cinnamon sugar bagel… It can get messy with sugar all over your face, so good it’s worth it.
Their bagels are a little pricey (2+$ when I can walk next door to Ralph’s where it’s only .89 — 1 $) but hey at least it’s freshly baked.
2÷18÷15: quick fast friendly! Keep up the friendliness guys! :)