Drain Patrol Plumbing

Our kitchen sink was backed up. We are in the middle of a remodel and the plumber that is helping with the remodel said we needed to get Drain Patrol out as this was not just a typical clogged drain.
Called Drain Patrol at 5:30 and they said their goal was to have someone out there in an hour.
Called again at 6:50 and they apologized (very sweet and polite) and said that they are running behind today and will keep me posted on the ETA.
Received a call around 8 oclock and they apologized and said they might get there pretty late. I said it was find if they come tomorrow morning. The gentleman I spoke with said he would make sure I was at the top of their list.
Sure enough I received a call at 8:30 telling me that Dustin the plumber would be here at 9. Right at 8:59 he was there. He informed me right away it is $ 110 an hour and that he hopes it only takes an hour. 40 minutes later he called me down, very apologetic, and told me that snaking through the sink was not clearing it out. My general contractor was there and suggested he go through the vents on the roof.
Dustin went to the roof and got got the the sink to finally drain. The total came to $ 200 (I let him sell me on the grease drainer solution), might have been a little pricy, but the poor guy was on my roof snaking the vents! He took the time to explain everything to me and I felt very comfortable with his service and skills. With my General Contractor here I know I wasn’t ripped off as some of the other reviews suggest. Very pleased with the service.

Called at 430. They said they would arrive within an hour. I called back after 3 hours then was told another hour… called back again and was told it would be another 3 hours, making it after 11 pm. It would be nice to not wait around all night for them to keep pushing the time back. HORRIBLE CUSTOMER SERVICE.

We used them before and were pleased by the service and technician, this time however the technician was late, then I was asked if I want a hourly or a flat rate, huh what 4 months ago when they were out here it was a flat rate of 89.00 to clear a drain, this dude wanted to charge me 135.00 to clear a drain. I said Leave right now, get out, how dare you try to take advantage of me because I am a women. Be careful their rates seem to depend on your gender

This was one of the worst services I have ever received. My sink was backed up so the plumber came out from drain patrol, he dragged his snake with sewage sludge on it through my hallway and stained my carpet black. He also made a mess in the kitchen and didn’t clean up after himself there either. I called and talked to James who handles the problems in the office and he said he would have someone come out asap to clean the carpet and kitchen, but no one ever came or called. I called James back again who this time denied everything he promised the day before and wouldn’t even listen to me and told me good luck in a sarcastic way. This company is a bully, rude and super unprofessional. I would never use them unless you want to buy new carpet and have to clean for hours after they leave.

I called the day before to schedule replacement of parts to run cold water to two toilets and run hot and cold water to sink. Twenty minutes before scheduled time to arrive they called said plumber was on his way. One hour later they showed up. No parts; had to go to home depot to get parts. Meanwhile they took old parts with them so i was stuck. Forty minutes after they left they called from home depot saying they locked keys in truck; waiting for AAA. Forty minutes later they showed up and took twenty minutes to complete work. Charged me $ 220!!!
Today found water in tank will not fill up and close. Will have to fix myself with extra trip to condo and interruption to vacationers staying there.
Find another plumber.

I had a good experience using Drain Patrol Plumbing. Zach repaired my bathroom sink and toilet perfectly. I was grateful for his professional, courteous, and pleasant demeanor because I was super embarrassed about having someone working in my bathroom ;-) He definitely gets 5-​Stars from me!

We had Omar. I’m not sure whether he’s from the San Diego office or the El Cajon, but he was great. He had to do some sleuthing to find the problem — it wasn’t an easy find, but he did. He explained it well and let us peek down the hole he made in the wall to see the leak. He was very friendly and very neat and he helped us knock on doors to tell neighbors that the water needed to be shut off for an emergency repair. He made himself very available to us on a Sunday when we needed to wait 3 hours to get a key for the upstairs unit.

So when you come home from dinner and are looking forward to relaxing on the couch and walk into your bathroom to get ready for chill mode to find a puddle of water on the floor, it’s not exactly the Night I had in mind. I was referred to this company and I am so thankful that I was! When I called Drain Patrol they answered very quickly and I explained the situation and the kind lady said she would call me back when she had a technician available. It took about 10−15mins for a call back and soon there after a plumber by the name of Ryan showed up and he was straightforward and professional. He was very helpful in explaining different ways of going about our issue, once we came to a conclusion he wasted no time to get to work. He drained our main line and was very fast and clean. His overall professionalism and friendly demeanor made the job that much better. Thanks again for the great service and I will be recommending them in the future and make sure to ask for Ryan!

Horrible service — No show on first day, then OVER 5 HOURS late day 2. «customer service» has attitude to make matters worse. Only reason I am FORCED to use them is due to the fact that this is a rental. Your better off buying a grenade and tossing it into your drains to unplug them. That’s my next step. But seriously, this company needs to just throw in the towel and close up shop. WORTHLESS! For the record… I DO NOT blame the over worked PLUMBERS… I blame the company. I suspect they don’t pay their guys much BTW… gut feeling.

10:30 at night on a Monday, been waiting 2.5 hours, still no one ready to come out to fix my issue. You suck, DP.

SO let me tell you about my shitty (literally)Thanksgiving weekend. I spent 3 special days with 3 of their finest plumbers. So, my toilet decided to poop out on me and started overflowing. I was able to quickly turn it off at the base and thought well ‘luckily it was only pee’ I called my property manager at 10 pm the night before thanksgiving, who said he would get someone out there stat. He lied. He never called them until 7:30 the next morning which by then I had no choice but to go #2 by then… twice…at 8:00 am they call me and tell me I am first on the list/​board and were sending someone out right away. TEN o’clock rolls by and I am getting nervous because I have Thanksgiving festivities to attend at 1:00, 25 minutes away. They assure me he is on his way.
10:30 Dan arrives and proceeds to turn on the water and start flooding my bathroom with the now poopy water which I begged him not to do. I ran off in disgust while he grabbed my tiny plunger and splashed it out more trying to plunge it. WHY Dan why? I told you it would overflow. and now you want to try to plunge it? ANYWAY he sucked it out with a small shopvac and takes the vac out dripping poopy water all over my carpets. So HOURS later he says there were roots in there, which I thought was strange since it’s all paved and there isn’t a tree around for several hundred feet. He removed my toilet to snake it and dragged my toilet into the front room making a large shit stain on my carpet. There was poop all over. He left satisfied with his work after he got it to successfully flush a couple of times. I will say they caulking around the toilet that he did looked really good. I spent hours of my Thanksgiving cleaning the carpets and poop all over the bathroom.
The next day it starts acting like its going to overflow and the tp now won’t go down. In denial I decide I need to take a bath. While I am soaking with a nice glass of wine the toilet starts gurgling and bubbling like a poltergiest is about to explode out of it. I close the lid and continue to ignore it. But it sounds like a lot of action is going on in there. I hear my neighbors toilet flushing around the same time. Anyway I decide I need to call them back out since it won’t flush now. So I tell them about the mess Dan made and they send Kevin out who, little would I know would be a thousand times messier than Dan. It’s almost as if they sent him on purpose. Like they said «I know we will send Kevin he is the worst when it comes to messes oh she WILL be sorry muuhhuuuahhh»
So Kevin shows up and immediately flushes the toilet and overflows it. Is that part of their job requirement? WTF is up with that? I had a déjà vu and begged him to please stop and told him about all the shit I just cleaned from Dan. He asks if Dan had removed the neighbors toilet when he snaked it. I said ‘no’ so he goes and checks with my neighbor who said her toilet had been backing up but she never told anyone? EW gross. Her apartment was disgusting and I am pretty sure she was on something… anyway he removes both toilets and snakes it and calls me in declaring «YOU HAVE ROOTS» I go in horrified at the site of the shit EVERYWHERE. He stood there proudly waving around a giant volleyball size of roots that smell like they have been marinated in feces for years.
I go into shock as I visually feast on all the poop; on my towels, walls, shower walls, shower curtain, light fixtures, door jams, tp, hair products etc. He declares it could have been worse but he was using a shield around the snake, why thank you Kevin That’s so kind
So then he puts it all back together and has no towels for clean up and neither do I they were all used on the first overflow. He smears poop and a thick goopy grease seal mess all around my floors with my swiffer. He sealed the toilet with caulk which looked like a 5 year old using fingerpaints would have done better. I spend the next few hours cleaning the poop and scraping caulk until I gave up. I went at it again the next day for another half hour. Then I go to pee…
Kurplunk goes the toilet; it’s wobbling all around. I decide as long as it flushes I can live with it. By the next pee I decide this would not do at all. How can a queen possibly sit on a rickety throne? I dreaded calling because well I had not been out in days just in spats in between hanging out with them and cleaning poop well I was a broken woman. I called and complained about Kevin now and they sent a THIRD plumber CJ out.
CJ takes a look and laughs at Kevins caulk job and looks horrified at the tub. I told him I hadn’t gotten to that part yet. He decides he needed to remove and remount the toilet I beg him «please NO MORE POOP I don’t think I can take it» He assured me he would try. I had a slight glimmer of hope when he brought in a tarp. Kevin didn’t put a seal and a shim he fixed it and left the place in great condition! He took like 20 minutes. THANK YOU CJ! FINALLY
I want 3 of my 4 day weekend back.

5 stars for this company– and it is due to Omar. Great work ethic, fair prices– not perfect– but VERY good! Thanks!

Last time they will ever be called to my home in Vista. Called for a mainline clean out and waited all morning for them to finally arrive at noon. Once they were here and saw the standing water from the mainline they mumbled about how they wished it had been a kitchen sink and how they did not want to get dirty. Really, you work for a plumbing company.
One gentleman was training the other (good luck with that), and with all his knowledgeable guidance together they could not unclog the line after almost 3 hours. While apologetic about their inability to fix our clog, stating that they were getting hot standing outside and were going to stop for the day. They were quick to suggest that a camera was needed and some heavier equipment to maybe do the job, and that they would have someone to call us to schedule the work. Call came after 7pm, and of course we declined… now left with no usable toilet, shower, etc.
Bad service, bad attitude, and underwhelming skills… enough said.
Oh yeah, called Pacific Drain Service and they came on time, did not whine, and cleared the line in a half an hour… should have listened to my mom in the first place!

Be careful before you hire these people! They cleaned my sewer line and 2 days after the 30 day warranty it clogged up again. All the manager could tell me was they only honored the 30 day warranty! I guess you need to call on day 29 to make sure the job is done correctly!!!
Two days ago I called because the sink in the kitchen was clogged. He wanted $ 186.00 for the job! I had just paid another plumber 3 months ago $ 117.00, I think they are a rip off — like many other plumbers — and I wouldn’t recommend them ever again!

Paid $ 250 to have these guys set a toilet after our condo leaked into the down stairs unit. four months later its again leaking into the down stairs unit! even better, their warranty only lasts 30 days, so they tried to charge us again to fix the issue because the warranty has expired… these guys are a joke, find somebody better!

I live in an old and poorly maintained apartment building with the most penurious slum-​lord owner possible. This means that Drain Patrol must be extremely competitively priced.
My daughter gave her house rabbit a bath two days ago. Since then our slow-​draining tub came to a full and complete stop. The manager called Drain Patrol and in about 45 minutes Omar was on scene.
Omar is a polite, clean, professional and patient man. The manager to our apartment building is a notoriously evil and nasty woman. She was cussing and angry with Omar as if it were his fault the plumbing was backed up. During this unwarranted tirade Omar’s polite and calm demeanor never faltered. I was truly impressed.
My wife thought he was good looking too, which is never a bad thing.
Omar got the drain cleared in minutes (even though I had worked for hours trying!) and bade us a polite goodbye. He left our house as neat and clean as it was.
I would recommend this company to anyone, and if I had a choice in plumbers, I would use them every time.

Terrible service and very disrespectful, reported them, to better business bureau, woman was rude I want an apology from this company, I’ve printed flyers and will post them, all over until I get an apology, I’m in the military and this company said they don’t care, I demand an apology and will not stop untill I get one, also was waiting for 5 hours for a plumber the lady said someone would be there in 1 hour, I expect an apology from this company.

UPDATE:
The new guy, Nick, was amazing. I would give NICK 5 STARS. He was awesome. He listened to the same thing I told Scott and got right to it. Sure enough, he identified the leak EXACTLY WHERE I SAID IT WOULD BE. *NOT* a slab leak, my tub didn’t need to be snaked, the tiles were damp just as I said they were. He found exactly where the leak was, replaced the copper pipe, double-​checked everything and was SO PROFESSIONAL that I could NOT believe he worked for the same company as Scott! He spent 3 hours working on it and had the BEST attitude! I wanted to get his cell # so that I could call him DIRECTLY for future plumbing help — but he wouldn’t give it to me but wanted me to continue going through Drain Patrol to get him back if we needed him. What a great guy. I will DEFINITELY use NICK again — but Scott can go snake his own behind for all I care!

Waking up on a Sunday morning to the shouts of the wife screaming, Danny something’s wrong and then walking out into the hallway and my feet getting wet, is not something that I was quite happy with. The dollar signs started popping up in my vision and the feeling of being bent over and anally molested started permeating my brain.
The sink was sorta clogged and whenever we turned the disposal on, the area behind my washer started spitting water up. I quickly located my phone which was out of power. I sent the wife and the kid out to do something while I sat in a house that smelled like raw sewage as my phone charged. I went on my nook and got online as I was too lazy to walk to my computer and typed in Plumber that won’t rape me San Diego and lo and behold the first entry up was a paid search ad for Drain Patrol that read something along the lines of «NO EXTRA CHARGE — ²⁴⁄₇ Nights, Weekends, Holidays». After waiting another 5 minutes for my phone to actually be usable, I called them up. This was at 1030, by 1130 a plumber was here and cleaning out the system.
It was only $ 145, I was thinking that it would be around $ 500. So maybe I had such low expectations that the price being what it was really made me happy. Not sure. In any event, he got it done in about two hours, he cleaned up the place and explained everything to me. I was really impressed. Hopefully I will never have to use them again, but the fact that I found these guys was good.
The most important thing though is that my sphincter is intact and I do not feel like I have been abused and left to wallow in my own sick.

First let me say that I didn’t call them, my husband did, and so I had to let him handle the entire thing and I would not have been as patient. I won’t call them again and neither will he if I can stop him!
Our kitchen sink stopped up Dec 23^rd, hubby tried to clear it after coming home from work but couldn’t, so he called these guys at 6:30pm. Their ad claims they work 24 hrs a day and are «usually 60 minutes or less at your door.» 90 minutes later no plumber. 2 hours later no plumber. 3 hours later no plumber. Finally at 11:30pm hubby called them to say forget it, just come out in the morning.
Hubby says they called him a few times during the night to say their plumber was still hung up. Really? For 5 hours on a Thursday night? That previous job must have been a humdinger. Why didn’t they just say they didn’t have anyone who could come out that night and let us call someone else to clear our drain?
I went to work the next day and their guy did show up and cleared the drain for $ 180, put some kind of degreaser down the drain for another $ 40, plus $ 5.95 «administrative fee» (wtf? is that not supposed to be covered by their profit margin?) and $ 4 tax, all of which was sloppily rounded off to $ 230. Well, he’s a plumber, not a mathematician, right?
Seems like the work done was fine, but the 5 hour wait the night before that left us with a clogged kitchen sink for the entire night was UNACCEPTABLE.