Doubletree Hotel By Hilton San Diego

Manager is rude and this place is horrible. It smelt like weeds when we walked in to the elevator and we decided to open the window from the balcony to get some air. The next day I was charged an additional 150 for smoking. I called and a guy who said he’s the manager picked up. He was rude and saying room smells like smoke and I asked him for any evidence because it smelt like weeds anywhere seriously. Even people with other reviews said that. and he said he doesn’t need one he is not going to dispute the charge and told me to stop giving excuses. Really? This is how you talk to customer.

I stayed for three nights with my family. It isn’t the worst hotel ever, but I have to believe there are much better options in San Diego for the mid-​range price.
The main issue we had is that the service was indifferent at best. There would be no towels at the pool, and a 40 minute wait with multiple requests to have some brought. If we needed towels, pillows, or a blanket, expect to wait for hours and have to make 2 – 4 requests for each item. One day, our room wasn’t cleaned at all. And as others have commented, the garage is a scary place, with no area for pedestrians to exit separate from the narrow, steep car ramps.
So why not one star only? The room had a pull-​out couch, so each of our kids had their own bed. Also, free cookies. And after a number of service issues, they tried to make things better for us by waiving the charges for parking and breakfast.

Great stay. Free upgrade was generous for our event. Nice bed. Two room suite. Super friendly staff. Free cookies! Location was perfect. Good job. Will be back.

If you booked anywhere but directly from Hilton, they will not honor or give you Honors points. At least that’s what I was told when we checked in.
Do not stay here if you have kids. This place is not kid friendly. If you book a suite, they are right by a very loud ice machine. Good luck getting kids to sleep.
Don’t ask for help getting bags to your room. You’ll have to do that yourself, on a very steep driveway.
Also the wifi does not work. I had a better signal signing on to the hotel next door. Called the front desk numerous times to fix. That doesn’t help.
Tv didn’t work. Had to call to get that fixed.
A/​C made a high pitch sound. Had to call to get that fixed.
The cookies are great! But the rest of room service menu is very limited. You are better off using Grubhub.
This is DEFINITELY not up to par with the high standards of every Doubletree I’ve stayed at.
But the cookies were great! Or did I say that already?

This property is perfect for a family traveling to area. hotel staff are great, breakfast is good and restaurant staff is above average for area. If you get the 2 queen beds setup it comes with a small sofa hideaway, so if you have 3 children best setup I have found besides Embassy Suites for traveling.
Only negative property on hotel circle right of the 8 west so road noise is bad if balcony windows are open.

I read reviews and saw some good and some bad! I gave it a try! and well its not good!
When we got there at 10pm! friday night and we got greeted with a cookie! (it was good)
When we got in our room we saw the smallest tv ever!!! SMALL!!! and we went and saw the rest of the room and woah! a boxer on the side of the couch! my daughter wasn’t to happy she is 9 (thats nasty dad).
Well lets take a shower and get to bed! my wife jumps in the shower and there is a huge patch on top of the shower!
Saturday we left to the San Diego Safari Park so didn’t do much at the hotel.
We got in the pool afterwards and that was fun!, be careful because the pool is only 5ft.
Here is the best part! On our last day Sunday we get a knock at 6am! and they threw the bill under the door! This was horrible! I’ve stayed in a lot of hotels and never was i woken up at 6am to get the bill!!!
I definitely would not recommend this hotel to anyone!!!
!!!STAY AWAY!!!

This is a review for Double Tree Hotel by Hilton at 1515 Hotel Circle sought San Diego, CA 92 108. Stay ⁹⁄₂₉ to ¹⁰⁄₂
Room 414
I was not impressed and is very disappointed with this hotel. I can’t speak for other rooms, but this damn room needs a make over. HGTV, please help Hilton! I will first like to say that the entire staff, especially Maria in the restaurant was beyond exceptional. Unfortunately the staff and warm cookies can’t make up for the unpleasant conditions of the room we stayed in. Originally we checked in online and picked a room on the 6^th floor, however, when we arrived, we requested and were granted an early check in. We appreciated this big time. We were given room 414. Coming off the elevator we were greeted with a damp sort of basement smell. Trays from room service seemed to always be placed on the furniture just across from the elevators daily! I’ve seen a few pictures of reviews and it’s true, Double Tree hotel at 1515 Hotel Circle South does have rust in their tubs! The labels on the towels read Hilton Worldwide. I am curious to know Hilton, Do all your rooms World Wide have stains on curtains, damp ceilings with bubbled paint ready to peel, poor bathroom fixtures and bad plumbing? Do you give all your guess ripped or cut towels upon arrival? You have got to be kidding me! I feel cheated because the room was that of a motel, just with better furniture. You charged us 4 star pricing and provided us with a 1 star room! I felt like the room was a basement. Doubletree/​Hilton, you have to do better than this. Your staff is very professional, give them and your customers a professional place to work and stay. I won’t complain about the $ 18 per night parking fee because most hotels in the area charge this fee and I was notified at time of booking about the rate. I do want to say that the parking structure is very tight and a damn pain in the ass to use. If parking was free and street parking was available, we would have gladly used street parking. I will never book this location again. Hilton this was not cool! Lastly the so called made to order breakfast was in fact a buffet that was actually good. But I do recall asking if I could order what I want and have it made and being told yes. That was not the case. My family still enjoyed the variety of food choices but it still was a buffet, which is different from made to order.
Pros– close to everything, great food, spacious room, nice pool deck, free but turtle slow wifi, small room with computers and printer, (workout room is tiny if that’s what you want to call it) it’s true, the cookies are good!
Cons– bad plumbing, poor bathroom fixtures, rust in tubs, room needs updating, refrigerator does not get cold but I guess they work, community microwave is near front desk, tight parking structure with $ 18 per night fee, expensive for poor room quality, You’ll drive by 2 star hotels next door and think, I bet they have what I have a Double Tree for a lot less.

NEVER AGAIN!
Parking structure was so tight. Elevators were broken. Walked down the ramp with a stroller cars were driving up almost hit us.
We were giving a handicapped room. (Smelt like a hospital) no bath tub to give our 8month old a bathe.

Typical check in as an hhonours member at any Doubletree hotel — warm welcome and warm cookie!
The exterior is modern and the pool area was small but nice and very clean.
The room was clean, comfortable and good for a 2 night stay in San Diego.
Had dinner one evening in the hotel restaurant. It’s quite small and therefore can seem busy with only a handful of people. Food wasn’t great, but equally not awful, beware though if ordering a pizza — they’re enormous!
No complaints about this hotel, and would recommend for any short trip to the area.

Shady place. I left a $ 2 tip at the breakfast buffet for our «server» on ⁸⁄₂₅. I was charged a $ 7 tip to my room.
The next day, I was impressed by a waiter asking me if I wanted coffee (the previous guy never stopped by until he brought the check), so I tipped more. I can see the charges on my final bill, and I did not tip an inattentive waiter more than a good one.
I changed my reservation next week to different hotel because of this, and notified my corporate travel agency of the fraud. Tons of bugs and cigarette smoke anyway.

I have an unusual review as I have not stayed at this hotel.
My wife, 18-​month son, and I were planning a 3 night stay at this hotel over the July 4^th holiday. We had plans to drive there from Pasadena and visit many of the tourist spots in San Diego.
Unfortunately, my wife (who was 7 months pregnant at the time) became sick and we had to cancel our trip less than 24 hours before our scheduled stay.
While they were well within the agreed upon terms to charge us for the full 3-​night stay, after speaking with several people including the manager, they made an exception and only charged us for one night.
I have never had an experience like this where I had to cancel a hotel unexpectedly and was very grateful for the way this hotel treated us. When we return to San Diego I will definitely plan to stay here as their staff and management is clearly kind and compassionate.

Parking is not complimentary if you’re not a gold member or higher. Aside from that slight inconvenience this place is tip top. Love the balcony aspect of the rooms and the proximity to downtown and the airport make this place a no-​brainer if you’re staying in SD.
They have an outdoor pool, banquet rooms, and are in close proximity to a mall and many dining options. If you’re a honors member then you know they have a few floors set aside for your stay.
Whenever I’m in SD this is my first and only option because of the comfort and convenience.
And it should be yours…

I stayed at this hotel from 6÷16−6÷19 for an educational conference. The conference was being held at several of the hotels on Hotel Circle, and this was one of them.
Last year, my accommodations were made for me at the Handlery; this year, I was more pleased with my stay in San Diego, at least insofar as lodging was concerned.
I arrived late– 12:45 in the morning– and the gentleman working the desk was cheerful and polite. Elevators were convenient, and the lobby had a comfortable sitting by area. The restaurant and pool areas were also nice.
As for the rooms, I was booked in a double queen room. Upon entry, the room appeared clean, with a desk area, a flatscreen TV with HBO and other cable channels, coffee pot, and a small fridge. The fridge never really got cold.
When I took a shower, I found a crusty washcloth on top of the curtain rod that I guess housekeeping missed… Slightly gross, but not a big deal.
The carpet had a big dark stain, but mostly I just slept in the bed and went to my conference, so no biggie there either.
A few minor drawbacks with parking– I drive a big truck, so the parking structure didn’t accommodate me. The only other option is to park in the oversized lot behind the parking structure… Only problem there, is that there are about 15 spots and all of them seem better suited for a compact vehicle. It was almost comical watching guys like me trying to get in and out of their vans and trucks with the doors less than a foot apart from each other.
The price of the hotel is pretty high, but you’re really paying for location. On top of that, overnight parking is a whopping $ 18 a day. It probably would have been cheaper to take the train down and then use Über to get around… Which we did anyway.
Compared to last year, I was generally pleased. I brought my bike to travel between hotels for different sessions of the conference, and the hotel staff did not bat an eye when I rolled my two wheeler through their lobby several times. Besides, there was not really anywhere to park and lock a bicycle outside.
I don’t think I would stay here with my family, or choose this hotel over other prettier locations. But if I have to return to Hotel Circle for work, this is one of the better options.

I had booked a family suite a week or two prior to our stay. The family suite (as the photos represented online) were 2 queen sized beds and a separate room with a bunk bed. Sounds spacious!
When we arrived at the hotel, the receptionist handed us our keys and we went on our marry way upstairs. We looked around the room and for a moment we realized something crucial was missing…*Presto! A bed had disappeared before our every own eyes!
Actually…no. Double Tree By Hilton was very aware that they ripped us off and didn’t even inform us when we had the initial ID and key exchange. They knew perfectly what we had ordered online (and NEVER mentioned our room was unavailable). What a disgrace, were they trying to be sneaky? I purposely paid extra believing this is the room I would be staying in, otherwise I would have spent my money elsewhere.
It would have been one thing if we were notified when there was an issue detected via email or phone, or when we had arrived at the hotel, or even for the receptionist to apologize for the inconvenience and to offer a discount… but NO!
We had to go downstairs and ask why we had, not a cot or a chair missing, but an entire bed that had vanished!
Then on top of it all the receptionist said she couldn’t do anything, and that it was not their responsibility to inform us of the change. she had no idea how to solve the issue and wouldn’t even offer any type of accommodation or compromise, we had to demand to have contact with the manager. She did not even offer to make that arrangement.
If anything, we were outraged by the costumer service. It is not the fact that a item was missing when promised, but how it was handled, or not handled at all. It is clear that they were worried we would not stay there knowing our order was changed and withheld the information to keep the sale.
Thankfully, the manger knew how to arrange and negotiate a discount. She was very professional, considerate and helpful, her name is Sammie Chapman.
Other than that, the hotel parking was much to expensive, the hotel was very clean, pretty and had amazing chocolate chip cookies. (I might pop in just for the cookies).

I love staying at Double Tree Hotels because of their reputation on having exelent attention to detail, great helpfull staff and clean comfortable rooms.
(FYI, I booked two rooms side by side, both rooms exactly the same)
Things I liked about this hotel.
–Free WiFi
— Free HBO
— Complimentary Warm Chocolate Chip Cookies
— Nice, Friendly Staff
— Lots of Parking
— Pool and Fire Pit
— Nice Lobby with Tv, Business Center
— Restaurant /​Bar
— Sofa Bed
Negatives about this hotel
— Dirty Rooms
— Smelly Bedding
— Hairs on Beds, Restroom
— Rust Spots on Shower Tub
Possibly I just got a bad room. Who really knows but I won’t be back at this specific Double Tree ever again.
I gave them a Three Star because of all the positives this hotel had.

I usually like staying at Doubletree hotels specifically for their delicious chocolate chip cookies! Haha, I know… priorities, right? That, plus I’m a Hilton Honors member, so I gotta find a way to earn points somehow!
Sadly, this location of Doubletree is probably the WORST location I’ve ever stayed at. The parking structure really blows. I’ve never encountered a worse layout in my life! The ramp ways are super narrow and the side rails are made out of steel, so beware! The signs even tell drivers to make super wide turns, which is sad. I feel like this structure is just waiting for a car accident to happen! Parking costs $ 18 a night, which is pretty steep for the area, considering tons of neighboring hotels offer free parking.
The rooms are pretty standard with the usual desk, chair, bed, tv, etc. They do have an empty mini-​fridge, so you can store your leftovers, which is kind of nice. Housekeeping is really stingy about leaving extra towels or refilling basic things like toilet paper, which is extremely disappointing. I had to call down to the front desk multiple times to ask them for new towels and toiletries because apparently it’s not intuitive for them to refill these things when they clean. Hrm. The plumbing is also ridiculously messed up in the rooms, as our toilet wouldn’t flush multiple times and the shower pretty much flooded every night we were there. I finally ended up calling maintenance, but it took them two hours to attend to our issues, which was pretty inconvenient!
There’s unfortunately only one restaurant in the entire hotel — and the food is mediocre and overpriced. I paid almost $ 20 for a bowl of linguini with a bunch of cream sauce and a few diced up tomatoes and tiny slivers of basil. I also spent $ 16 every morning for the unlimited breakfast buffet, which consisted of coffee, tea, scrambled eggs, bacon, sausage, toast, bagels, cereal, fruit, a DIY waffle station, and some assorted juices. The breakfast buffet is definitely a better deal than ordering off the menu because it’s almost the same price as any of the entrees, but I found the quality of the food to be greasy, oily and subpar. To make matters worse, the staff at the restaurant only consists of two people and they’re both extremely rude. There’s a woman who seems super unhappy to be working there — she basically acts like it’s a burden for her to serve you. Multiple patrons were complaining about her the entire time we were there! Too bad there aren’t any other restaurants in this hotel or in any of the other nearby hotels. The location of this DoubleTree isn’t bad, considering it’s fairly close to Hillcrest and some malls, but that intimidating parking structure sure makes it hard to want to drive in and out!
The hotel is definitely advertised better than it really is. On their website, it says they have a state-​of-​the-​art gym, but it literally only has one recumbent bike, two treadmills, two ellipticals, one bench, a few hand weights, and some weighted medicine balls. Their pool area is also unattractive — you can tell it’s pretty outdated, and the towels look dirty.
The only one redeeming quality about this hotel is their customer service. When you call down from your hotel room or from an external phone, it’s usually hard to get a hold of someone, as I often found myself waiting on the other end of the line for several minutes while the phone just rang and rang, but no one ever picked up. However, when I was actually staying here and walked by the front desk, the manager Sammie was very helpful, kind, and quick to resolve any issues I had. I shared with her some of my bad experiences with the restaurant and she gave me a voucher to the restaurant, which was nice… even though obviously I didn’t really want to eat at the restaurant again. Nonetheless, I still appreciated her commitment to customer satisfaction and highly commend her on doing her best in such a drab hotel environment! I definitely would NOT stay here again — despite how much I love Doubletree cookies and want those HH points!

The staff is very accommodating to me because I come once a week due to work. The usually find me a room to check in at 1:30 because my class begins at 3 and I do not get back until 10 pm. I like some of the rooms more than the others. I actually stayed on the 7^th floor which is the Hilton Honors floor and was not too impressed, I liked the room I had overlooking the hiway better.
The food in the grill was awesome and they always make up something for me to bring to class. Only one time was there an issue with noise, and it was the worst noise ever. Some drunk party animals screaming in the hall at 1 pm. After I told the desk clerk she waived my parking fee for the stay.
I am happy here and it is clean and the staff helpful and nice. Very good experience.

This review is for Brenda, the Convention Manager. I was looking into the Double Tree for my wedding reception venue and Brenda was outstanding! I highly recommend you check them out for your wedding reception because Brenda’s customer service was outstanding! We ended up with a venue by the ocean (for the view) but if you’re looking for a hotel in the Hotel Circle Area, the Double Tree is beautiful, modern, and the simplicity of the lobby is very sophisticated.
Brenda will work with you and she is very approachable and answered my emails very rapidly. I highly recommend you check them out!

DoubleTree by Hilton hotels have so far been a great place to stay when we go on weekend trips. Thanks to the boyfriend’s Hilton HHonors points, we usually stay at these hotels and the thing we look forward to right off the bat are the warm chocolate chip cookies at check-​in; every hotel should welcome its guests with dessert.
–This DoubleTree is located in Hotel Circle, an area that was centrally located for the places that we visited during our recent Valentine’s Day weekend in SD. It’s right off the freeway and a hop, skip, and a jump from Fashion Valley Mall where we saw a movie.
— Friendly and efficient staff at the front desk.
–Elevators to the rooms are right next to the front desk and entrance.
–Free USA Today newspapers Monday-​Friday.
–Free citrus-​infused ice water in the lobby for all; we took advantage of this our whole stay, filling our bottles here.
–Free wi-​fi for guests.
–Fire-​pit on the outdoor patio, next to the pool.
–Fitness room with a few cardio machines and some free weights.
–Clean room with flat-​screen, desk, and sitting area. The boyfriend had roses sneakily delivered to our room before our arrival; that’s what the front desk staff meant when they told him, «Everything’s all set,» (wink wink)
–The parking garage is very narrow, so much so that there are signs on the walls warning drivers to be cautious when making the tight turns up and down the different levels; no NASCAR driving here.
The caveat is that the b/​f is a Diamond Club member so he gets perks that others don’t; no daily parking fee is a big plus. But, of course, he travels A LOT for business and racks up points that way to achieve that level.
Overall, a great place to stay and recommended for anyone visiting San Diego.

The room is clean and spacious, the staff is nice, and the free cookies are tasty. However, there is an $ 18/​day charge for parking. There’s no free breakfast either.
There is also this annoying music that plays from the pool starting at 9 AM. If possible, ask for a high room facing away from the pool.
The bathroom is clean and the water pressure us high. The rooms have a small fridge and no freezer or microwave.
The location on hotel circle is right near Hillcrest, which has great restaurants, and a close drive to the beaches. (No wonder so many hotels are here!) There is also a mall close by.
I also need to discuss the actual parking situation. The parking garage is awful — no room to maneuver. And the hill leading to the garage is so steep, I haven’t managed to get onto the street without scraping my bottom bumper.
I would give this hotel 4 stars if not for the annoying pool music. Maybe they will fix that in the future.