DO It Smarter

Everyone’s got issues with IT and clients often complain about their IT guys. Most of the issues clients complain about like timeliness, or «make my computer go faster» are made by people who don’ t understand the IT process or how computers work.
I have previously been an IT as well, so I understand the frustration on both sides. Working with Do IT Smarter (DIS), I’m not making ridiculous or complicated complaints or demands.
Keeping that in mind, here are my thoughts:
I ask that a program be installed on my computer, I get the program on my computer, but I have restricted access. It ends up taking about a little over a week before I can use this program on my computer.
I ask to delete some entries in our internal database, and to make it easier I renamed each file to «PLEASE DELETE.» This task is marked completed. 2 months later, I find that these entries were never deleted and I go through 3 days of headaches to find an alternative solution to print up my reports that don’t display these PLEASE DELETE files. A week or two later, the files are deleted.
I ask that a specific distribution list is removed. The IT tech handling it must have misspelled it because it marked as a completed request, noting that such a group does not exist (therefore the task MUST be completed right? why would I ask you to delete a non-​existent group?)
I ask that a name and address be added in the global address book, and I get misspelled and incorrect addresses. I’m adding in EXACT directions too!
For example:
Add «John Smith» email address «
»
What i get? The name is «JS Mith» email address with TWO different servers, resulting in a email being forwarded to a dead email account…
They’re also calling me HOURS before I enter the office and/​or after I leave the office, then I get an email saying they’ve been trying to contact me without success and my request will not be processed, and a few times, the request was even CANCELLED because they couldn’t reach me.
Then again, there are also the times where they went ahead and process the requests half assed without bothering to call and ask me for clarification.
My company thought that by using Do IT Smarter, we’d have more time to focus on our business and less time worrying about computer technical issues. I end up having to back track and CHECK every request I put in because some of the people are too incompetent to process my simple and very direct requests.
My company doesn’t submit crazy requests, and we don’t do anything too intricate with computers. But for some reason, it seems to be too overwhelming for DIS.
I will say though, there are about 2 or 3 redeeming ITs there, which I have to ask for specifically and then be placed on hold for a while, but at least I know they’ll get the job done.
I severely do NOT recommend.