Distinctive Cleaners

I have been coming to this dry cleaner for about seven years; I will be going elsewhere in the future.
I normally see a woman and sometimes a man that I assume is the husband. That’s the guy that I saw today and I was shocked by the interaction I had with him. I brought a graduation gown to have steamed. He didn’t really know what I was talking about so I took it out of the bag to show him and asked if he steams them, he looked at me blankly so I pointed to the wrinkles and asked again about steaming. He said «yes» and asked when I needed it. I said Thursday or Friday, he replied Thursday AND Friday. At this point, I figured there was just a language barrier and I was trying to figure out how to make sure we were understanding each other, so I paused to think the best way to respond. He stared back at me and in a hostile tone, says «what is wrong with you?» WTF? Okay, no language barrier here. I said «that is very rude, you don’t say that someone.» It devolved pretty quickly from there. I actually have seen him argue with other customers in the past but as you come in and out, I figured I wasn’t hearing the whole story. Anyway, I’ll be taking my business to a different dry cleaner. Sad actually.

I had taken my clothes to Distinctive Cleaners for at least 20 years and over many changes in ownership. The quality of their work and customer service was always excellent. When the ownership changed several years ago, Distinctive Cleaners continued to provide consistently good quality cleaning but their customer service became unpredictable and frustrating. Clothes were not ready as promised; the actual amount of the bill was higher than they quoted when I left off my clothing; they never recognized me as a return customer who gave them tons of business :(So I got frustrated and went in search of another cleaner who treated customers better. And I tried many different dry cleaners near and far. I did get some awesome customer service, but never better workmanship than Distinctive Cleaners. So I returned and today picked up my cleaned clothes. Distinctive Cleaners still does excellent dry cleaning, they treated my clothes with care their prices were very competitive, but they charged me more than they originally quoted and they weren’t particularly friendly. So, I decided that quality dry cleaning and treatment of my clothing is more important that inconsistent customer service, but I wish that would improve. Four stars for their workmanship and none for customer service…

I am not one to write reviews regularly but holy terrible service! I took my wedding dress to have altered, their prices aren’t the only reason they have bad reviews. The lady (appeared to be the owner), was the rudest, most passive aggressive person I’ve encountered in quite some time. I tried on my dress, got insulted and bad enough service to leave without getting it altered there. Of all the places to give my business to, this will not be it. I don’t care how convenient it is to my job, I will never return.

DISTINCTIVE? DISTINCTIVELY DISHONEST. If I could give 0.5 stars, I would! This is a VERY DISHONEST BUSINESS. Please be warned. I dropped off a coat last week with the owner. I specifically asked her how much it would be. She said $ 6.80. Okay, sure I thought. I come to pick it up today. Bill comes out to $ 11.80…the only reason I gave them 0.5 stars was because a different staff member was working and only took $ 11 from me because she felt my rage. They have lost all business from me. Thanks for making this day extra cruddy.

I just called this place to get my pricing questions answered when the man who answered very rudely told me to come in directly to find out the prices and then HUNG UP ON ME. ugh so annoyed. they just passed up a potential customer. Who does that?!

I have been overcharged here so many times, I don’t know why I still come here. One time, they washed my bedspread (that I could have washed at home) and charged me a whopping $ 50 without any warning. Almost as much as I could pay for a new bedspread!
On another occasion, I brought a heavy set of cushions for an estimate. The clerk looked at one cushion; we agreed on the price. I proceeded to unload the rest of the heavy cushions and happily drove off. Several days later, I get a call from the owner: The price will actually be 5X what we had agreed on!
So not only did they go back on their initial estimate, I now had to make a second trip to the cleaners to pick up my uncleaned cushions, to spend 15 minutes loading them in the car without any help, and to have to find another place to clean them.
It gets better! Later that day, I discover that they actually forgot to return one of the cushions. Here comes the third trip to the cleaners… What a waste of time! This complete lack of respect and poor organization is the reason I do not recommend this place.

A whole star is too high a rating! I just picked it to get this review posted. I had a set of cotton sheers hemmed and was charged $ 30.00. They did a decent job. I then brought in a set of cotton drapes to be hemmed. The clerk wasn’t sure what the price would be and offered to call the boss. I was in a hurry so I told her about the sheers and she said the price would be about the same. When I picked up the drapes, I was charged $ 55.00. When I asked what the difference between the sheers and drapes was, I was told it was the pressing. I thought this was outrageous as there were no pleats or anything, They’re literally just big squares! $ 25 to press big squares – shouldn’t theses be easier than most things they press-​no pleats, sleeves, legs, pockets, etc!!! Also, I called ahead before coming to pick up my drapes and told they were ready. When I arrived, they were hemmed, but not pressed. The clerk had me wait for them to be pressed. They did a terrible job! I brought them back for a re-​do which wasn’t much better. For $ 25.00, I expect quality work! I had also had them hem a pair of pants. The first time I wore them, half the hem on one leg came undone. I brought them in for a re-​do and asked for a free pressing for the inconvenience. They said no. I was obviously unhappy and they had zero interest in turning around this situation and keeping me as a customer! Don’t let them inconvenience, overcharge and be rude to you too!

The only dry cleaning I get done is before Holiday Parties and Weddings.
This place is cool, its near my work so I can run in on my lunch break. t As dry cleaners go, they do what they are supposed to do, as in clean your cloths and press them so you don’t look like a slob at «Buddies» wedding.
What drove me to review it was their honesty.
I had recently purchased a brimmed hat from the Buffalo Exchange, although a cool hat, had minor sweat stains on the inside. By chance on the last trip with clothes I asked if they could clean the hat. The owner told me that they could, but for what I would have paid, I could have bought another hat.
In this economic slump, its nice to see that there are still honest people trying to save you your last buck.
Thanks owner dude, I will be back again.

hm i had a difficult time finding this place to review it — the name on the store front and on Yahoo Yellow Pages is Distinctive Cleaners. So hopefully it gets less lost in the search returns now…
So, I don’t do much dry cleaning. i like to forget i see on the tag of a shirt, pant, whatever that it says ‘dry clean only.’ but in the case that i decide to actually follow the guidelines I have gone here since it is closest to home. I have gone twice, both times to have pants hemmed — one of the times to have it pressed (part of the price).
They do a fine job and get things done in a timely manner. Though I would not say they offer the most competitive prices. If I hadn’t have questioned it I was going to get charged $ 20 for jeans to be hemmed. Most likely the price of ‘original hemming’ which I’ve always thought was bs. It’s been a while since that happened but I want to say that I got them down to $ 12, stating it was what I was charged previously for hemming.
The first time with my dress pants they did a wonderful job and pressed them very nicely. both time the end-​product was satisfactory, in fact. And they are very nice and friendly to customers. just make sure you inquire about what you are going to be charged up front.
I pay for the convenience, I suppose. sometimes i wish i just had a sewing machine and knew how to sew.
oh and they have a minimum price to use credit cards — $ 15 I believe. If your service isn’t going to cost that remember to have cash on you… or a check? can’t remember… and who using checks anymore.