Diane’s Beachwear

I Bought a $ 250 dress along with 3 bathing suits and a few shirts. Decided the next day I didn’t like the dress and returned it not realizing they would only give me store credit. I spoke to the regional manager who said she would look into it and she hadn’t returned my calls after the first time we spoke. This happened in February! I now have $ 300 in store credit when I would have appreciated my money back. I will eventually spend the credit and not go back to the store.

One of my favorite boutiques in la jolla, and del mar! Definitely worth browsing if your in the market for a new cute suit.

Unfortunately, Diane’s was a staple in terms of cute swimwear and beachwear… even if they were a bit pricey.
I decided to buy a bunch of suits online because I couldn’t go to the store and try a bunch of stuff… no time… my only «try-​on time» was late at night. So i figured, hey, online retailers allow returns, let’s do it that way.
So I bought $ 600 worth of items knowing that they all won’t fit. That’s kind of a norm for buying clothing online. You just aren’t sure what will fit. So buy either multiple sizes or you buy multiple styles in your size and you return the items the don’t work… and you return them as you found them (with tags, in the plastic, yada yada.)
Now I’m sure there are rude people out there that claim they never used the items, and return them obviously used. But Diane’s hidden, non standard policy of NO refunds is solving for those rude people and punishing the honest ones.
Amazon, VictoriasSecret, Zappos, etc. all allow for this type of buying behavior. It’s standard.
So when I get my order in the mail, in big letters and highlighted, on the invoice, I see «No Refunds.» Remember, I spent $ 600, so in my shock I email then, just as a hail mary…“Can you please help me out? I can’t afford $ 600 of swimwear and having a credit at a swimwear place of $ 300 won’t ever get used until I need another suit…2−3 years maybe?” Having a credit here is of no use. The canned response is, «Well, you checked a box when you were purchasing indicating that you read the terms and conditions, so no, you can’t get your money back. Have a nice day.» Sighs Really?!
Okay, so I take full responsibility of not reading the fine print of an online purchase… for which I was assuming, based on standard practice, that, of course, I could return some of these items for a full refund. My bad.
But come on! You have to fault Diane’s for
1) Not making something this NON-​STANDARD more obvious
2) Not providing a level of customer care that I would expect for someone paying $ 600 in goods. Or net $ 300 because I am keeping half of the items.
My advice… find the suits you like on Diane’s site, then purchase them through an online retailer that practices standard online refund policies. Don’t purchase from Diane’s unless you are absolutely positive that what you are buying will fit.

I was super excited about this dress I recently bought for a friend’s birthday party here at Diane’s Beachwear. I paid a pretty penny for it but it looked AMAZING on and was absolutely gorgeous.
I wore it for maybe an hour and the entire middle thread started unraveling. ABSOLUTELY HUMILIATING! I had to change halfway through the party. and like I said I had never even washed it!
What made it worse is then I took the dress back (I seriously loved it so much I would have just exchanged it for another one or store credit) and the staff was exceptionally rude and told me there was nothing I could do since I had already worn it. I’ll admit I was frustrated and told her dresses that cost $ 150 were not meant to be worn for an hour, and she responded by telling me that if I couldn’t afford it I shouldn’t shop there.
I was BLOWN away.
I left a message for the manager but have yet to hear back. Like I said I’m super bummed because I LOVED the dress but based on customer service I will NEVER be going back here.

To start, the customer service is impeccable. Seriously. Never met any of the girls there that I didn’t like.
The selection of bathing suits is perfection. They always have the best styles, brands, and colors. Bravo to whoever chooses what comes in.
The little reward dollars that you get when you make a purchase to use the next month– forces me to be a loyal customer, but I am and would be with or without it.
I’ve shopped at the UTC location once, and did not have an experience relatively close to all of mine at the Del Mar.
The bathing suit addiction is real

Corinne — Lauren — both helped my mother out with everything she was asking for as she was in the dressing room. Both energetic and helpful with a bright smile

Dianes Beachwear in the Del Mar Highlands plaza is THE place to shop for not only the best swimwear but for everything you could possibly want or need. You absolutely have to check this place out. If you are looking for top notch customer service with incredible styling then look no further than Dianes. The staff treats you like family and will have you leaving with a smile on your face. They even offer an incredible rewards program that allows for discounts every month!!! Don’t just take my word for it though… You MUST check it out.

This is the absolute best place to buy your swim and everything to go with it!!! The girls working there are so friendly and helpful… best customer service I have ever seen! They continue to bring you more options and give you full wardrobe ideas! The quality of their merchandise is outstanding and they get new things in all the time! YOU MUST SHOP HERE!!! It’s now my go to place for everything!

The options are beautiful and unique, but extremely over priced. Unfortunate because I was prepared to buy two to three items!

Too expensive and no returns make this place a forgettable store in my opinion! Employees argued with me, insisting on no returns within the SAME DAY! And bathing suit separates sell for $ 98. Per piece! Rip off!

One of the few stores in San Diego where you can buy elegant yet small bikinis. By small meaning sexy on the bottom, with nice cut but no tanga style. I love their selection. It is expensive, around $ 50 a piece, but for around $ 100 you can get a sexy-​great fabric-​designer bikini that won’t fade with chlorine easily and that will last. Most of the swimwear stores in town have those huge bottoms that ladies who are more into fashion hate (are horribly flattering). Either you get this type of cute cut, or get the boy shorts type, also very flattering.
The girls working there are very friendly and not pushy. I also liked all the clothing and hats and even the sandals because of the quality and the colors and designs. My store for non-​sportive type of beach wear.