Diamond Van Line

STAY AWAY! 2 Months still no delivery… Here was my experience with Diamond Van Line:
— I called Diamond’s Brooklyn Office and spoke a man named John… I was very clear and explicit with measuring the boxes and listing all items to avoid any surprises on the day of the move. John assured me that if the list was accurate, that the quote given would not change. She quoted us $ 1450 (which included a $ 100 discount (Looking back, I believe this is a BS tactic to make you feel good and choose them because when they raise the rate on the day of the move, this discount is a mute point).
— Punctuality — They did not show up on the day the pickup was scheduled. They rescheduled for the following morning, but were late for that as well.
— Price — On the day of the move, they jacked the price almost 100%! The main mover guy took a look at our stuff and raised the price to $ 2100 without measuring anything. After about 90 minutes of back and forth, we agreed to $ 2500 because we had to turn in our apartment and did not have the time to look for another company last minute.
— Careless — The workers were very careless with our stuff while loading.
— Delivery date — On the phone John stated it would take about 5 to 7 business days for delivery. On the agreement it said «Guaranteed Deliver Date:15−30 Days… That was on March 28^th…
After numerous phone calls with no response, my things are scheduled for May 19^th.
Driver Calls me to mention a balance… I have spoke to someone named Amy and Susanne, and expressed to the both of them regarding them being outside of there guarantee date, and how will the compensate me… Again no call…
Someone need to shut this place down fast.
BOTTOM LINE: STAY AWAY from these guys and spread the word so no one falls for their dirty tactics. They do not deserve to be in business. They need to be investigated and shut down.

Unilocal should allow a «0» star rating because that is what this company deserves. If you are considering using them take this advice: STAY AWAY! Here was my experience with Diamond Van Line:
— I called Diamond’s Brooklyn Office and spoke with a lady named «Amy» who was very friendly and professional. I have friends who have had very bad experiences moving, i.e. moving company raises rate given significantly on the day of the move relative to the original quote. So, I was very clear and explicit with Amy measuring the boxes and listing all items to avoid any surprises on the day of the move. Amy assured me that if the list was accurate, that the quote given would not change. She quoted us $ 1090 (which included a $ 100 discount (Looking back, I believe this is a BS tactic to make you feel good and choose them because when they raise the rate on the day of the move, this discount is a mute point).
— Punctuality — They did not show up on the day the pickup was scheduled. They rescheduled for the following morning, but were late for that as well.
— Price — On the day of the move, they jacked the price almost 100%! The main mover guy took a look at our stuff and raised the price to $ 2100 without measuring anything. After about 30 minutes of back and forth, we agreed to $ 1700 because we had to turn in our apartment and did not have the time to look for another company last minute.
— Careless — The workers were very careless with our stuff while loading.
— Delivery date — On the phone Amy said it would take about 5 to 7 business days for delivery. On the agreement it said «Guaranteed Deliver Date: 7 — 15 days», but it took 18 days for our stuff to arrive.
— Damage — completely damaged lamp, fitness machine ripped, kitchenware broken, furniture chipped, etc. There were 14 plastic bins broken. From our experience, these bins only break when thrown around aggressively.
— From my research, the insurance company they use is horrible. The claims process is long and painful and they will only pay .60 cents per pound on claims. After a lot of work and pain, people only recover pathetically small percentages of their damage.
BOTTOM LINE: STAY AWAY from these guys and spread the word so no one falls for their dirty tactics. They do not deserve to be in business. They need to be investigated and shut down.

Whatever you do, DO NOT HIRE THIS COMPANY, THEY WERE AWFUL! We had arranged a move from NYC to Boston. First, they showed up hours late for pick up. They did not show up in Boston… after several calls, they finally admitted at 10pm that two of the 3 workers were not told it was an out of state move, so they left after packing the truck. The driver and some new worker had all our items in CT. They claimed they would arrive at 8am the next morning. By the way, their office closes at 6pm, so we had no one to call for communication or concerns. At 11:30, they called and refused to come to drop off our stuff until we guaranteed to pay DOUBLE the price in CASH. The office manager was not apologetic at all. Poor customer service and we were totally scammed to pay a higher price. NEVER use this company, they are unprofessional and horrible! And side note, they use a fictitious person named Adam, but his voice mail goes to John. This company should be put out of business!!!

I heeded the advice of everyone else and made sure They didn’t jack the price up on moving day-​they packed up my stuff – didn’t have enough blankets to cover everything but said they would wrap everything else at the depot – when the items got to my destination the things that werenot wrapped were still not wrapped and they ruined my 2k kitchen table-​they said they would file an insurance claim-​still waiting for reimbursement 6mos later – my emails are ignored by Adam the owner — Do not use this company

Anyone interested in joining a class action lawsuit against Diamond Van Lines please contact Dan Hennessy. 619−723−2614

After further review and doing a little digging, I would like all customers to take a look at San Diego’s Better Business Bureau in regards to Diamond Van Lines. With over 16 complaints filled, which all evolve around some pretty close issues. It appears to me he is telling customers what they like to hear and get their business. Once the contract is sign, it’s a done deal according to him. Well, as I stated, it’s really now. Also, please look at USDOT. Adam states that all items are based of 60 cents per pound of item. Never once has a claims adjuster been to our residence (which is required by USDOT), we never witnessed any weighing of our furniture (which is also required by USDOT), all broken items need to be measured (which is required by USDOT). The list goes on. Futhermore, he states they own a warehouse and they have more then one truck! I guess in his previous comment, he states that a scam is a harsh word. I guess we can call it lying or more like frad. Here’s the two web sites. Have a look for yourself.
San Diego BBB
USDOT

Due to economic reasons and job loss I needed to move last minute back to ATL. I have never used a moving company but heard about all the bad things that can happen. Adam came out did an on site estimate. He was very professionally and gave me a great price, they were very flexible on the move date which helped out tremendously. Other companies were bad mouthing this company when I told them I had found a mover, but as far as the move goes, I was completely satisfied! Price, delivery time, and no last minute price change. I would recommend Diamond Van Line to any one who needs a mover!

Horrible!!! As other people have said, the price was different on moving day than what was in the quote. Items were damaged sometime between the time of leaving our office in CA and arriving at our office in TX. Several items were «TBD» since we didn’t have our new office in TX sorted out. Diamond Van Lines never followed up on those items. They also dispatched the truck without talking to me first also. Would never use them and am very happy to just be done with them. Check the filtered reviews too!

Horrible experience! Moved from Orange County, CA to Mississippi. Movers were 4 hours late, they charged me more on move date, My shipment was almost a week late arriving to my new place, ALL of my boxes had been opened and re-​tapped, Many things were damaged, and way too many things stolen. although I had 3,000 — 4,000 in lost and stolen items they offered me $ 200. What a crock. Worst company ever. They are a scam! A bunch of youngsters trying to run a business and ripping people off. They need to shut this company down.

Good service. In the middle of the move, my housing situation hit a snag. Adam was able to store my stuff during that time. Definitely helped out in a tough situation.

I was worried about my first cross country move from San Diego to New York as I’ve heard horror stories. Adam and his crew at Diamond Van made me feel very comfortable when I first started with them and kept to their word. No damages, everything arrived in tact and on time at the agreed price. It was obvious the crew members (especially the driver Daniel) really cared about what they were doing. I would recommend use them.

Diamond Van Line’s response to my complaint does not reflect the truth of the situation.
1. No items were added after the initial estimate. A large corner sofa and an entire bedroom set was sold off before the move. The original estimate provided by Diamond Van Line was either poorly written, or deliberately lowered in order to get us to solicit their services.
2. I was assured before the move that delivering to the third floor was not going to be a problem. As they repeatedly pointed out, «two flights of stairs» was included in the delivery. What they failed to tell us was that a flight of stairs is 8 steps. Anything beyond that is $ 75 per 8 stairs. The delivery driver demanded an extra $ 300, not the $ 150 stated in Diamond Van Line’s rebuttal. Using their own figures, the appropriate charge should have been $ 225, but their delivery driver would not budge, and wanted $ 300 after having been shown the apartment (and walking up the stairs) and already receiving payment for the delivery paid in cash. If there was an issue with the stairs, shouldn’t he have mentioned it at the time the final paperwork was signed and final payment was made?
3. Diamond Van Line said they would waive these charges and hire a couple more movers to help out. Those are the two workers from Labor Ready who were not professional movers. Diamond Van Line’s own movers did not stick around, instead driving off when they arrived.
4. My wife, in absolute disgust with the situation, did call Adam and demanded a refund. I do not know what she requested, but apparently Adam at Diamond Van Line does not know either. In his rebuttal, he quotes two different dollar amounts.
5. I did negotiate a refund with Adam, but he wanted a signed release BEFORE paying the refund. Adam claims to try to be number one on customer service, and agrees that the service was not up to par on our delivery, hence the refund offer. But the refund offer came with strings attached. Something I was not willing to do.