Delta Air Lines

I spent $ 951.24 for an upcoming flight through a travel agent. In checking the flights later, I discovered that the price had been reduced to $ 619.24. Delta would do nothing for me because the ticket had been purchased through a third party. When I contacted the «third party» they told me Delta would give me the lower fare, charge me $ 250 to make the change, and give me a voucher for $ 82 for future travel. How is this for customer service? Because I picked the wrong day to buy the tickets I’m out over $ 330, something I can ill-​afford as a retired teacher on a fixed income. Why do they need to charge $ 250 to reissue reservations — an activity that literally took them 5 minutes to accomplish and email to me???

Delta’s better than United, but then what major airline isn’t?
$ 50 for checking a bag round trip. I’m spoiled by Southwest.
Cramped seating on Boeing 737 – 800 and Airbus A321. Reasonable seats on their 767 – 200.
Cabin crew was OK, certainly better than United, but not exactly warm and friendly.
Delta needs to start thinking less about profit and more about the people paying their salaries.

I was on a plane that had a rough take off and landing… I was going from SD to Boston… the wings were shaking noticeably and it was scary… One lady said, oh this is terrible… another said the airplane is old and rickitty… I liked the crew, but really safety comes first… wish I could report them for using planes that probably need to be replaced

I planned my trip 6 months prior with a 30 minute plane change.
A couple weeks before the trip, Delta Airlines changed our flights to have a 4 hour layover for a plane change.
Not cool. Never Delta again. For $ 20 cheaper? Not worth it.

I can’t say I’m the biggest fan when it comes to Delta anymore. I’m sad to hear they no longer offer free checked baggage on all their international flights. Only on «super long» flights as the ticket counter agent would tell me. I guess a flight to Costa Rica isn’t long enough for them. Anyhow, the good news about Delta Airline’s at SAN is that it’s located in the newer terminal two expansion area which means better waiting areas and more drink/​food options. I haven’t flown first class with Delta in this new terminal yet, but I’ve seen the sky club area and it’s pretty nice. The staff at the ticket counters here are very professional and friendly. They move through the lines quickly but taking their time to help customers the best they can.
The security line adjacent to Delta is the newer, bigger, better TSA check point at SAN. Even though it’s massive, it can get clogged up, so it may be faster to try terminal two east to see how their lines are. However it’s a bit of a walk to check.

Always great always on time. The economy comfort is great free drinks better snacks more room my favorite airline hands down

Warning to any military flying on orders! This happened yesterday May 3, 2016 at the check in counter in the San Diego, CA airport! The was I was treated my a Delta employee was so uncalled for and unacceptable. They need to train their employees better in their policies and customer service! ~ Anyone PCSing without the active duty member & flying Delta pls print off their own policy (from Delta website listed below) that shows them that you CAN fly with free bags & not have the active duty member with you! Also, make sure you get that extra letter with ALL your names listed from the detailer and/​or command stating that you have to fly separately (just as an extra back up). We are PCSing across the country HI-​DC and my husband got held up in CA on the way so myself & our 2 kids had to go without him. Even with orders, my husband standing there in uniform helping us ck in & my ID (which i was told i was JUST a dependent & not on orders) we were harassed & insulted multiple times by a Delta employee trying to tell me this was NOT the case & we had to pay over 1,000 for our 7 bags! After speaking to a manager that same employee stressed that we should be sosososos thankful that they are giving us such a «privilege» and doing us a «favor» this time. After posting this i have since found out Delta has done this & more to other military members/​families! Very disappointed with them. Please share the warning to hopefully avoid stress for other families during an already stressful time of PCSing. This is our 7^th move & have rarely ever moved with my husband at the same time and have never had this problem before.
ACTIVE DUTY U.S. MILITARY PERSONNEL
At the time of check in with Delta for a Delta-​marketed and Delta-​operated flights (including Delta Connection), active duty U.S. military personnel on orders to or from duty stations and dependents traveling with them or active U.S. military dependents traveling separately on relocation orders may check the following at no charge:
Bag Allowance for Active Military
ON MILITARY ORDERS*
PERSONAL TRAVEL**
Delta One, First, Business
Main Cabin
Delta One, First, Business
Main Cabin
5 70-​lb bags
5 bags free
4 70-​lb bags
4 bags free
3 70-​lb bags
3 bags free
2 50-​lb bags
2 bags free
80 inches (203 cm) when you total length+width+height
62 inches (157 cm) when you total length+width+height
1 70-​lb bag
Legend:
70 lbs (32 kg)
1 50-​lb bag
50 lbs (23 kg)
*Bag size can be up to 80 in (203 cm). Benefits extend to up to 8 other companions traveling with the U.S. military personnel. The companions’ must be on the same itinerary as the US military personnel OR the companions’ itineraries must match exactly to the active duty U.S. military personnel’s itinerary.
**Bag size can be up to 62 in (157 cm). Benefits extend only to U.S. military personnel.

Flying sucks, but after having flown 800,000 miles over the past ten years, I am of the opinion that it sucks much less on Delta.
Yes, Southwest has free bags. JetBlue has TV on every plane. Spirit Air is dirt cheap. But these are gimmicky features meant to appeal to occasional leisure travelers, not people like myself who embark on over 25 business trips per year in addition to a couple of vacations.
Delta provides the best overall experience. Better customer service than American, more leg room than United (by 1″), more in-​flight amenities than JetBlue (since JB has no first class), more on-​time reliability than any other major U.S. airline, and a far superior domestic First Class product to any of the other U.S. airlines.
As for general amenities, I have not flown on a Delta flight over the past 3 years that did not have WiFi. Any Delta flight with WiFi also has in-​flight entertainment that can be streamed to your devices. This is a huge differentiator for Delta over other airlines. Meals in first class are never inedible (as they are with other airlines), and some of them I actually look forward to, such as Delta’s vegetable ravioli on evening flights and their omelettes on morning flights.
Like most major airlines, if you don’t have status, you’re not going to have a great time. Once you do get status (even Silver — which is just 25,000 miles), it is a whole different experience. Delta treats their frequent fliers better than any U.S. airline. Priority customer service, priority bag handling, priority check-​in, economy comfort seating, and priority boarding, not to mention the upgrades.
Delta’s main U.S. hubs are in ATL (Atlanta), SLC (Salt Lake), MSP (Minneapolis), and DTW (Detroit) — all modern, high-​quality airports with lots of places to eat and refresh in-​between flights. In San Diego, Delta flies out of Terminal 2, which is one of the best terminals in the country. Occasionally I will Über up to LAX where it makes sense, as Delta has a lot more directs out of L.A. than San Diego. That said, Delta and United have roughly the same number of daily flights out of SAN, and the other airlines lag far behind.
Are there things that can be better? Yes. Sometimes, in San Diego, the baggage handling is not ideal — specifically, the priority bags aren’t always prioritized. Every now and then you get a flight attendant who forgets to take your coat when you’re seated. But these are minor issues with services that other airlines don’t even offer. The biggest complaint I have about Delta is that, as of 2015, the amount of SkyMiles you earn is much less if you fly lower-​cost domestic routes like myself — since mileage earning is now tied to ticket price rather than miles traveled. I do hope that Delta addresses this, as the other major airlines, to date, are not adopting this stingy approach.
Any time I’ve had a major issue (re-​routing due to mechanical issues with the jet, cancellations, etc.) the Delta customer service folks have taken care of me and compensated me for my trouble. I’ve flown Platinum and Diamond exclusively for the past four years, but even when I was Gold and Silver, I’ve always been treated well by Delta’s agents and customer service people.
I’ve flown on nearly every domestic airline, and I have no desire to fly on any of them again besides Delta. Due to the quality of the airline and the number of daily flights to different destinations, there really isn’t a better airline to use for business travel if you are based out of San Diego.

I bought a round trip ticket for my step daughter for last Summer, it was 300+
She was unable to visit due to illness. I just found out, even though I bought the ticket, I can’t use it at all. NO credit towards any other flight for myself!!! So Delta keeps my money, and that’s it! I am Never going to use them again, it’s robbery.

The most uncomfortable and noisy aircraft I have flown on. I chose a red eye to sleep… Could not get a single Zzz in #cranky. on a good note the FAs are nice and we landed safely.

I’m a fan. They alway take care of me. Easy to get into the delta terminal. Lines are fast and love the online checkin.

I fly delta quite often and have many business flights scheduled in the near future. My luggage was lost and arrived in San Diego a few hours later. I called later and was told the bag would be delivered to my hotel. It took 12 hours to get 2 miles. I wish they had called me and given the option of coming to pick it up. The lady on the phone was quite rude about it. I understand that job can’t be much fun dealing with the people who’s luggage didn’t make it. We pay quite a bit to fly and the extra for checked bags. I feel they should make an effort to return them to their customer in a timely manor. I didn’t get rude or ask for anything for free but feel like they should waive the next baggage fee on your next flight for the inconvenience. The lady on the phone told me I would just have to deal with it. Not so happy with my experience flying delta this trip.

I just came back from Frankfurt via Detroit to San Diego. I really enjoyed the flight. It started with the nice agent of Philippine decent who did the security check. She was professional, but extremely friendly. The lady at the check-​in counter worked fast, but had the time to admire my Delta security sticker collection in my passport.
The SkyLounge team, even if they work as contractors for Delta, provided an excellent service and a great selection of food and beverages paired with information.
The security check before you enter the gate area was typical German: unfriendly, ineffective and and slow. I wonder, if they have to take classes to be so rude or if they try to hide their lack of intelligence behind that attitude. But that isn’t Delta’s fault, they are retarded government employees.
The gate check-​in was fast and friendly — pure Delta!
I loved the flight and the seating was so comfortable that I slept the most time. The flight attendant «Sabrina» made my day in her «Santa» outfit. That was a warm seasonal touch (December 22) accompanied by the perfect service, like always.
Friendly and effective TSA officers at DTW — what a difference compared to the morons in Frankfurt. I spent the layover in the Delta Sky Club and enjoyed the seating near the open fireplace and the showers.
The last leg was the flight to San Diego. The crew was friendly, the food tasty and the service attentive. I like the cleanliness of Delta’s planes.
I’m flying a lot and unfortunately Delta doesn’t provide service to all my destinations. So I get my fair share of other airlines and can compare Delta to them. What matters to me is security and good service. Without any doubt: Delta is my favorite airline, followed by Singapore and Aeroflot. The bottom feeders are Lufthansa (pure horror) and Air China.
My two cents …

Delta Airlines is the best airline I have ever flown with. I fly frequently due to military traveling and Delta is hands down the easiest airline to fly with. You pull up to departures and they have curbside assistance where they print your itinerary for you AND waive the fee right in front of you. This only takes a minute and from there you’re on to security and a stress free day.

My flight was delayed out of San Diego and that turned out to be a good thing I left my phone in the ladies room security found it and returned it to me had it my flight left on time I most likely wouldn’t have had my phone on my vacation.

Out of all the times I’ve flown Delta, I have to say, their customer service (at least with their FAs) have improved.
Typical airplane though, no space, uncomfortable etc…
Their beverage service includes your choice of peanuts, pretzels and their cookies. OH the cookies. It’s like having Christmas in a cup!
My FA gave me extra to take home :)
TIP: If you have a Delta credit card, you get a free checked bag for you and your companion every time you fly domestic.
To save money on your travel adventures…
TIP: for layovers whenever we travel we use airbnb, saved $$$ from traditional hotel. You get $ 25 off your first stay if you have a referral coupon code from an existing AirBnb customer. I have a referral coupon code, but Unilocalers can’t publish it on their reviews, so lemme know if you want my coupon code… I’d hate to have anyone pay full price! lol
TIP: use Über to get to/​from airport (or wherever), first ride free. On our last vaca, hubby & I signed up and each got a free ride, so free ride airport to hotel (airbnb condo) and free ride from hotel to cruise port saving $$$ from shuttle transfer or taxis. Conservatively, we saved over $ 200 on lodging/​transportation costs. You get a free ride with a referral code… but can’t publish it, lemme know if you want it.

I was super impressed with Delta my last trip. I booked a flight for a family vacation this summer and unfortunately a family hospitalization changed our travel plans. Some had to return a little sooner and one person couldn’t go at all. Delta fully refunded the flight for the person who couldn’t go, and did not charge us a flight change fee for the people who needed to come home sooner. I found Delta incredibly understanding and helpful.
A down side to Delta is that they charge a $ 25 fee for checking one bag whereas most airlines give you one bag free to check per person. So if you use Delta, pack light and fit it all in a carry on!

You remember that short-​lived network television show in 2011 about Pan-​Am in its heyday? No doubt the bout of nostalgia wore off for the audience and viewers stormed out to other channels rather than see disgusting comforts like generous seats, hot meals, passenger comfort, and rampant sexism — err, okay, the last belongs in the past. The rest we could badly use in the present for all passengers rather than the air warriors of First Ultra-​Premium Diamond Member class on an Asian airliner catering to oil barons.
No North American carrier captures the Hollywood-​polished glory days of Pan-​Am in the ‘60s. After two or three recent flights out of DTW to SAN, I feel confident in saying Delta does decently well and better than its main domestic rivals. Foremost, they offer the only non-​stop flight between both cities, which is appreciated when you simply want to get home from a week of work in the satellite office or a conference. This is a holdover from the Northwestern Airlines days, which are swiftly becoming as romantic and unrealistic as stewardesses in miniskirts and go-​go boots.
Delta Airlines had a notorious reputation about a decade ago for their terrible customer service and frankly mean stewardesses. I avoided them at all costs. Living near DTW, a heavy Delta hub, allows far fewer choices than O’Hare or Midway in Chicago so you either live with Delta or drive somewhere else. Fortunately the Delta staff in various airports I’ve travelled to across the country are friendly enough and the flight staff really do go out of their way to provide helpful and kindly service.
Case in point, try flying across country with a toddler and need to make a pitstop in the washroom to do a diaper change. Not only did the stewardesses on my flight help me negotiate putting the squirmy octopus of my child down a narrow aisle, they helped to entertain him gently while we waited in line. They also held back the second round of the beverage cart to allow another passenger and I to scurry back to our seats without waiting interminably. At the end of our flight in San Diego, the captain came out with a little pair of plastic Delta «captain’s wings» (a pin) to present to my wee octopus for being such an excellent traveler. He’s under two, but his eyes just about fell out of his head in excitement.
I’ve never dealt with a lost bag or missed connection with Delta, but I have endured those frustrations like slow de-​icing, a sudden gate change, and very close connection times. No one at the ticket counter or the gate complains. They very happily helped me find a seat together with my partner when our assigned seating weirdly got split up (despite checking in together). This is appreciated; a smile helps an anxious or tired traveler resolve an issue.
What doesn’t work for me is Delta’s general nickel and dime policy. $ 2 for earbuds? Yeah no. Hawking their credit card during the descent felt like we were held hostage for an informercial. Most unforgivable is the additional $ 79 price for most domestic flights for a little more leg room. Here’s a notion — put that in all rows in coach, and then maybe up your prices to reflect the times when travel by air was relaxing rather than dehumanizing. I’m willing to pay a little more for superior comfort and service.

Iris (hope I got the right name) helped me out and I just wanted to say thank you! The entire staff was pleasant from the check-​in counter to the terminal counter to the aircraft! Great job!
I originally had a middle seat but was able to jump on another flight with better seating at no extra cost just because I didn’t like the middle. I’m sure the staff has to deal with this pettiness everyday but they never showed signs of being annoyed.

The flight from Oakland to San Diego had a lay over in Los Angeles. The plane to Los Angeles was delayed more than an hour and then was over booked… They provided some of us with a voucher and then bused us to San Diego.
The return flight is turning out to be just as problematic… flight delayed because there was too much fuel on plane. Then change to a new plane. We all board and they tell us the plane has maintenance issues that will take 30 – 60 to resolve… When we arrive to Los Angeles we probably will miss our connecting flight and have more delays… probably won’t be flying Delta again any time soon.
As expected, plane arrived late and missed connection to Oakland. Now rebooked for 8:45 tonight. I also have standby status for 12:45 pm but not much hope.
Does anyone think paying customers should have to suffer for mistakes made by the airlines?