Del Sol Property Management

Worst management company ever! Read the other reviews more of the same shenanigans would never recommend to anyone.

Excellent to rent from. Very responsive to every call, helpful and great properties!

Read the reviews on this page. No ones exaggerating. All the 5 star damage control reviews they post won’t over shadow authentic reviews. Lived at their Tourmaline property for over 3 years, and moved out about 6 months ago. My wife and I always paid rent a few days early, and took excellent care of the apt we rented. I could go on and on about their reluctance to spend money on broken appliances and screen doors. Losing our rental checks, then calling to say they never got it, write them a new check, old check magically appears a few days later etc etc. Their office is a disaster, and the women working here are weird AF. They won’t repair wear and tear items, but they will charge you for it when you move out even if damage was pre-​existing. Our friends moved into our unit after us so we got to inspect all the «painting, repairs, steam cleaning» etc. funny thing is the apt was exactly how we left it and they said there was no visible markings in the carpet from steam cleaning, no fresh paint, nothing. They did however renovate the entire property after we moved out so that is likely were all the money from these false charges went.
Janie, aka Mud, is Bi-​Polar. There’s no doubt about it. Such a two faced woman. I understand if you have thick skin from dealing with PB brats all day, but she is just flat out rude, a liar, and unprofessional. If you don’t mind losing a few hundred dollars when you move out, by all means rent from Del Sol.

Don’t be fooled by these comments, they are from employees at the office. Common sense should prevail here. These people suck, clearly.

Talking with Janie Bishop is not an easy task. She’s condesending, pushy, negative and down right rude. I gave her no reason to treat me in such a way. In the two years we lived in the rental property we always paid our rent on time and left the house in the same condition it was when we moved in. It makes me very sad that business owners like this feel that acting this way is the only way to do business. We worked very hard to get our deposit back.

I actually LOVE this company. I’ve been at my apartment on Oliver Ave in PB for 2.5 years now– well maintained and the units have all been remodeled. All of my friends are shocked at how nice the place is inside (a lot of PB rentals are cheaply furnished dumps. Not this place-​nice cabinets, real tile floors, new appliances and nice carpet). The onsite manager, Chris, is constantly outside cleaning and making sure the grounds look pristine. The other day I asked him to borrow a broom to sweep my garage and he went down and did it for me! How nice! If I ever have a maintenance issue, Chris or Del Sol is on it immediately. They even shelled out the money to put in brand new garage door opening mechanisms that no longer malfunction. :) AWESOME!
Also, I see specific references to Janie on here and I wanted to comment on that since she went out of her way and saved my tushie today. I was at Trader Joe’s and had a complete blonde moment and locked my keys, wallet and phone in the trunk of my car. I didn’t have anyone’s phone number and didn’t know who to call so I borrowed some guy’s phone and looked up the number to Del Sol. Thank GOD Janie answered. I asked her if I could walk over and borrow my spare key and walk to my apartment to pick up my spare car key (keep in mind today is one of those horrible 90+ degree fall days). Janie offered to drive me to my apartment to get my spares and then she drove me back to Trader Joe’s to get my car. LIFESAVER. I’m sorry, but I don’t know of many «total b*tches» that would go out of their way like that for one of their tenants. I understand that she doesn’t have the total kiss ass attitude that some people have, but that doesn’t make her a b*tch. She’s a property manager, not your mommy and I’m not sure if you expect her to kiss your ass or baby you or something, but if that’s the case grow up! She is always nice to me, but I pay my rent on time and don’t live like a savage.
I’m not 100% sure why there are so many bad reviews on here, but I can guess why. A lot of people in PB live like complete ANIMALS! If you live like an animal and disrespect someone else’s property/​bother your neighbors/don’t pay your rent, don’t expect to be treated with respect in return. Yes, your RENTED apartment belongs to SOMEONE ELSE. NOT YOU. I would recommend Del Sol to anyone-​especially my building. I LOVE it! Thanks again, Janie!

I’m sorry but anybody who bases their opinion on Unilocal is dumb.
Do you guys not know of all the blackmail Unilocal has been affiliated with. People lie… you can only believe half of what people say anymore, morals are dead.
No property management company is perfect, it is a business where people are so unrealistically demanding and don’t know the laws that real estate agents have to uphold… but people like to think they know…

Worst management company I have ever had to deal with. I work for a property management company so it shocked me anyone could get away with being so rude to a customer, but then I noticed the apartment I wanted is still on craigslist 2 weeks later so now it makes sense. I called to see an apartment and they got mad at me for having a job and not being able to make all of their showings during the day. They told me it wasn’t their problem I couldn’t see the apartment during their pre-​set appointments. I even offered to come on my lunch break but no, apparently having a job is a bad thing. I then got someone to agree that they would go see the apartment for me while I was at work. They were 5 minutes late because of course in PB you can never find parking. No one was there when they arrived so I called to ask why no one was there. The lady then proceeded to yell at me and say «next time maybe they should be on time» and that it was my fault not theirs. She said they showed the apartment in 5 minutes and she left then continued to yell at me saying that apartment has been nothing but trouble to lease out. Considering she is having such a hard time getting rid of the place, I would think she would jump on the opportunity to show it to me. The way she talked to me was so bad I finally just hung up on her. I don’t want to live for a management company that treats prospective residents this way because who knows how they would treat someone after they take the money. I would give it 0 stars if I could.

TERRIBLE!
Shady management. We payed them for our water bill each month, and then got a water bill when we moved out saying we didn’t pay during our lease. So where did the water money go?
We also paid a deposit for a dog, which they were ok with, until they came over a month after we signed the lease and were questioning why we had a dog? Seriously?
They were asked for my rental history from another management company, and they responded with we no longer have my information, however they mentioned I was a bad tenant because of the dog situation? Again, Seriously???
Please do all you can to not rent from these terrible humans. Property management should not be this awful, especially to tenants who always paid on time and paid a dog deposit.
YUCK

I put down a $ 1600 deposit on a house last week and was scheduled to move in 2 weeks. Yesterday, I found out that my neighbors are moving out and was offered to move into their spot which was the same price and closer to the beach. I went in to Del Sol to explain my situation and they were very understanding. Janie called me to let me know I would have my full deposit returned by the end of the week, despite the papers I signed giving them reasons to hold me accountable until they found another tenant. They did not have to do that and I know many other property management companies would not have been so nice! Greatly appreciative!

I did not end up renting from them. They are rude and unprofessional on the phone. They set up mass viewings of places like cattle. The agents berate you about being late… but can be up 15 – 30 min late themselves. Unfortunately they seem to have a lot of property around town so it is hard to avoid them. I am a 35 years old, married, with good credit. No property is good enough to have to deal with their terrible, terrible, customer service. I, in fact, signed up on Unilocal just to post this. Honestly, all they would have to do is be polite. But they cannot even seem to manage to do that. Stay away.

These people are freaking nuts. I have never dealt with more unprofessional people ever.

I’m going on to close to two years on my second rental with Del Sol and I can say that they’ve been great. I’ve never had any issues with them, they’ve clearly communicated any service requests to me and the timeline they’d be fixed and I’ve always had a good experience when going into the office. I rented a property on Grand in PB for a year in 2009 and then again beginning in late 2011 in North PB and both experiences have been great. Compared to some other property management companies I’ve lived with in San Diego they are definitely the top of the three I’ve rented from.

Update on the check business. I looked at my checkbook and noticed that I had actually put in NO amount in the box for the number, just spelled it out. THEY wrote in the wrong amount (by 35 dollars) in the number box. Isn’t that illegal?

My boyfriend and I have been renting from Del Sol for almost 4 years now and have no complaints whatsoever! If something is broken, they come out as quickly as possible to fix it and if it can’t be fixed, they replace it. They even made a late night visit to our apt when we ran into some *ahem* plumbing problems. They have even been forgiving about the couple of rent issues we’ve had. I have NEVER EVER had a bad experience with Janie and always look forward to catching up with her! She has always remembered me by name and been wonderful with me on the phone and in person. Although I generally tend to deal with Janie, the rest of the office has also always been friendly, from our first original tour to the occasional phone call here and there. I’ve lived in other complexes where they have no idea who you are and I can’t imagine ever going back to that.

After reviewing their off-​putting posting they were the last on my list of calls. But, the pictures looked good so I called. The apartment I wanted had an application under review so I offered to give them my number in case it fell through. This could save them weeks of re-​marketing the property. They declined and said they were too busy. Gee, I wonder why (time management, dealing with pissed customers).
I had a very similar experience (already under review) with other companies and they couldn’t wait to tell me about other listings that might be coming up and chat about my needs. With Del Sol, they could not wait to get me off the phone.
Owners and renters stay away.
Also interesting is the polarized responses. Seems to be just 1s and 5s. Even if you believe the 5s are genuine, doesn’t seem worth the risk.

Update to my prior review from years ago… don’t live here anymore but Janie is still a bitch!
Really…you are going to call your resident a bitch on a Sunday afternoon at their own house that they are paying you for. I am pretty sure you couldn’t be more unprofessional.

This was the worst property management company that I have ever experienced. The girls in the office, especially Janie, was extremely rude every time I called. As I was finishing up my lease there was a point where she would not even say hello and the greeting I got after asking to speak to her was «What». They are inconsiderate and would rather get you off the phone than thoroughly answer your question. They are very unorganized. When I went in to pick up my garage door opener, she looked for about 2 minutes before telling me she had no idea where it was and that she would call me if she found it. A month later my roommate called and they responded that they had it and that no one had come to pick it up. They are extremely judgmental about age and sex. Because I am a female in my mid 20’s they assumed that I was irresponsible, therefore treated me like a child. I have to thank them for making my first living situation in San Diego very unenjoyable.

I’m a property manager managing my families rentals in PB. I grew up in PB in the 50s and 60s and still feel a sense of community. Our rentals aren’t just numbers the’re homes. I called Del Sol on a reference for a prospective tenant and couldn’t have been treated less professionally. I was told that they wouldn’t answer any questions about tenants, and in a sharp tone. This call is normal protocol in the industry and affords owners and tenants an expected level of protection from problem renters. I told her in a calm tone that their policy was not good for the community. Her response was a terse «that was a shitty thing to say» and hung up in my ear. I’d like to say that I would like to return the favor but I’d never do that. Everyone suffers when there is no cooperation among managers, the living environment simply deteriorates.

What can I say… they didn’t make me pay an extra deposit although I offered to (due to iffy credit). Plus, they don’t accept an application fee from everyone, just the first person who applies. If someone doesn’t pass muster, then they move on to the second person and only then charge them.
Definitely a breath of fresh air in the rental business.