Del Mar Motor Cars

I would really be careful with purchasing a car here unless you are sure what you are getting. I recently bought a Van with very low miles, that was supposedly well maintained and lightly used. And after a few trips on the highway once I got of out traffic, going over 60 mph I started to EXPERIENCE VIOLENT SHAKING. Also the REAR HEATER DID NOT WORK, so my passengers would be cold when I go to the mountains. I first went to discount tires and they said I needed a tire balance most likely. I took it back to the dealer and the first time. Whoever worked at the dealer drove it back and said the shaking was normal for a vehicle my size, and that San Diego roads are bumpy, even though I never experienced this with the previous van I owned, or any other vehicle I have used for work. But he said the tires were now balanced and it should be fine when I drive on «smooth highways like in Arizona»… Actually what he said to me. And he told me to just use the floor vents for heat, and when I tried to explain my planned trips to the snow, and we would be too cold he put his hand up, as to stop me from talking and said «I know, I know» He said he couldn’t do it today but to come back another day and he would take apart the whole thing. OK, fine.
Noticed no improvement, the shaking was still violent, and nauseating. When I called back Rob he told me to bring it to the mechanic myself and that he would take care of it, which sounded great to me. Until I went to the mechanic and he said that he had never seen the vehicle before and that it was never brought to him for tire balancing. Meaning that I was LIED to by whoever helped me the first time I went back to the dealer. They said the van needed all 4 ball joints replaced, and the alignment, and the tire balance. And this seemed strange since the vehicle was «Lightly used» and ‘well maintained’, my other vans that I have used for work never had these problems, especially at such low mileage.
Rob said he would pay for it (which was part of my ‘warranty’) and so I had them do the work. The vehicle still would shake violently on the freeway. I called a third time and was told to go back to the mechanic, where the mechanic told me he took the car to discount tires to have the tire balance and air pressure checked. This now being the 3^rd time that the dealer and/​or mechanic (Associated with the dealer) checked my tire balance– this was obviously not the problem. The mechanic finally called me and said that was «as good as it is going to get» and that it was a big van, he also said the tire pressure was off, although, I am not sure why he didn’t find that when I was there 3 or 4 days earlier and he did my tire balance, ball joints, and alignment.
Upon doing research with the particular make and model I find that people would find this type of shaking could be caused by several things: drive train issues (transmission, drive shaft, u joints), loose or damaged exhaust, suspension issues, and even other problems that were beyond my comprehension. I even told the mechanic this, and he said he would look into those things, but insisted that the van was now fine, even though people who would be in the van would also comment on the shaking and how it made them feel sick.
Now after 3 weeks of dealing with this hell I tried for 2 days to contact Rob. First day I was told he would call me. Second day I called 3 — 4 times throughout the day and my call was not answered (caller ID?, did I call too many times?, maybe they were busy). I gave up, I traded in the vehicle and took a massive loss, but am overall happy now because I went to another dealer and bought a new van with no problems.
My experience: I got a decent deal on my vehicle. It was higher than what I wanted for that particular year and trim, but I thought I was saving money because it had less than 30,000 miles, despite being 7 years old. BIG MISTAKE! The mechanic they send you to is obviously either not honest, lazy, or just inept. Rob seems like a nice enough guy, but he seems indirect and whoever cleans and works on the cars at the dealer does not seem honest, and was a little rude when I explained my problems. Don’t buy your car here. Maybe all used cars are just a gamble. But I would say that there must be other places where they put more care into their customers and pay more attention to what they are selling.

I went there to buy a used car. Service was incredible. They got exactly the car I wanted. A Lexus ES 350’in an impeccable condition. They honor everything they told me. I was really amazed that they even trusted me in taking the car for a long ride. I was waiting to write this review for 60 days to see if I need to use the 30 day warranty but everything is perfect with the car.

We were referred here by a family member who had a great experience. We were hesitant about purchasing a car because we didn’t have the best credit and we had never been to a dealership before.
However, Audrey was able to get us in-​house financing and helped us with our insurance! She made the whole process so easy and really worked with us to make sure payments were within a comfortable budget for us.
Anytime we’ve had any concern since then she’s gotten it taken care of no questions asked — they’ve gone above and beyond with helping us. Thank you Audrey!!!

I was looking for a nice used Lexus or BMW on a budget under 15k.
Not only did I get a super clean fresh Lexus, but I got an amazing deal and with in house financing, it was a complete no brainier.
Got a 1000 mile warranty with 100% labor and materials.
Check these guys out for sure! I spent over 10 hours at other dealerships trying to get something done. I drove away with my Lexus in under two hours
Five stars!

The service was awesome, we got a really good deal, I would diffently recommend this dealership for used cars.

These guys were great! Made us feel like we were at home and made the buying experience very enjoyable! Dealing with other dealerships can be a headache but these guys were laid back and very respectful. Would definitely recommend to friends!

After having dealt with so many bad dealerships del mar motors has restored my faith that honest dealers do exist ! Audrey was wonderful she is genuine and a pleasure to work with I live in Anaheim and she helped to make buying a car so easy ! There were minor things going on with the car from wear and tear over time (as to be expected with a used car) but when bringing these things to her attention she listened and worked with me on every detail of the car (which I was impressed with considering I had my brother and boyfriend with me overlooking every detail on the car) she included the fixes in the due bill and I am driving my Miata around happily I highly recommend coming here to buy your car! Communication is key and Audrey does listen :) this is a family owned business and I feel she cares about the people buying the car and does not have that slimey used car salesman feel.
They do financing in house also and I was approved on not so great credit :) you can check out the inventory online and the car fax which is awesome they have a great transparent system here no grey areas everything here is very black and white

Audrey has been amazing… I had contacted her originally about a car back in February a Volvo s40 in great condition… (They are family owned and that’s always appealing, I’d rather support small businesses than corporate always…) I went in they let me test drive, no questions asked… not pushy just good folks selling great cars… it’s August now and the car is in perfect condition I lost my job a couple of months ago and they didn’t even ding my credit when I missed a payment they just said they’d work with me until I figured it out. I did in house financing the paperwork took 15 minutes and they handed me the keys… I will definitely buy from them again. I live in LA and they are over 2 hours drive but you just couldn’t ask for a better experience… Thank you del mar auto this post was over due.

Funny story… my family is growing so I went to buy a bigger vehicle. They pull my credit and there’s a repo from 2014 posted by Del Mar Motorcars. Odd. I’ve been driving the 2012 WRX I bought from Jimmie Johnson since mid 2013. Before that I had an Armada, also purchased from Jimmie Johnson, that I drove for a year.
The only explanation is this is the ’04 WRX I bought from them years prior. The same one that had engine problems they couldn’t fix. The same one that Ayal offered to take back without any negative impact to me because they couldn’t fix it… AFTER telling me I should take it to my own mechanic even though I bought your «extended warranty.» Your gas station mechanic tried 3 times. Left bolts out of the motor. Dented the front left fender. Then you offer to take the car back and unwind the deal but instead of unwinding the deal you post a repo on my credit? Cowards.
Ayal. Rob. Leo. Audrey. You’re all scum and I feel sorry for anyone looking to do business with you.
If you’ve spotted a car on their lot that you want, do yourself a favor and run the other way. Dealing with these jokers will only leave you with a headache.

I found this Dealership through a posting for a vehicle placed on Craigslist. I went to check out the truck the same day, and met with Rob, the owner. We talked a little bit, and I explained that the truck was just what I was looking for, but I was still waiting on my credit union to see if I was approved for a loan. He was very relaxed during the conversation, and asked if I wanted to take it out for a test drive. I said sure, and he tossed me the keys and said he would see me soon. I thought that was pretty cool.
The truck drove great, and when I got back, I asked him if I would be able to take it in for a pre-​purchase inspection. After all, the truck is ten years old, so I don’t expect it to be perfect. He said, «of course» with no hesitation. I told him as soon as I heard back from my credit union, we would set an appointment. He told me, as a matter of last resort, that he had his own finance company, but that he highly recommended I go with the credit union, if at all possible, due to the higher interest rates. It was good to know I had options, and I never felt pressured with the sale or the financing.
I found out on a Friday morning that my loan was approved (Yay!), and set a time that day for my mechanic to do a pre-​purchase inspection. Rob was extremely accomodating, with my schedule and the mechanic. My mechanic, Brian at Polycare Automotive, gave the vehicle a thorough inspection, and spotted a few potential problems, but nothing that would prevent him from recommending I move forward with the purchase.
I went back to Rob with the list of issues (not a long list, mind you), and Rob immediately offered to bring the price down to accomodate for the issues, as well as offered to fix the brakes (one of the issues on the list), when necessary, at HIS cost for parts. I was really impressed with Rob’s easy-​going demeanor and willingness to work with me. He even came in on Saturday the 4^th, even though the dealership was closed, to finalize the sale with me.
I had to wait until Monday to pick up the truck, due to insurance coverage delays, and Rob wasn’t there when I arrived. A sales agent named Lee handed over the keys, and when I got in the truck, I saw it only had about an ¹⁄₈^th of a tank of gas. Lee said they usually like to make sure the vehicles they sell leave the lot with at least ½ a tank of gas, and assured me Rob would make it right later. I have no doubt Rob will do exactly that (right Rob?).
My BEST impression came after I drove the truck home. I discovered that the CD player wasn’t working, and I was pretty upset; upset at myself for not testing it before signing the paperwork. I meant to, but forgot to bring a CD with me for the test drive. When I called Rob, he was very cool about it, and said to bring it in so he could check it out. After his guys tried unsuccessfully to get it working, he informed me he would be replacing the whole stereo with a brand new unit! This wasn’t even included in the 30 day warranty. Talk about great customer care!
I know there are other reviews for this Dealership that have been less than stellar, but so far, my experience has been very positive. I would recommend this place to a friend looking for a used vehicle, as long as they were smart enough to get a P.P.I. before buying.

Thanks Ayal and Rob for the great service and accommodating my needs. I really like the Mercedes I bought from you. I would definitely recommend you guys to my friends and family.
Udi

it was a pleasure buying our second car from Del Mar motor cars.
We bought Dodge grand caravan 2 years ago and Lexus last week.
After meeting Rob and Ayal and the experience of buying a car was so different and great, the car was very good to us. we went back last week to purchase another car, they were very welcoming and happy to see us, the place has great atmosphere with great music. there was no pressure to buy at all, it was like buying car from friends. they have about 80 cars collection, we found our Lexus 470 over there. it is 10 years old but with great condition, the price was very competitive to other dealerships we compared.
we are so happy we bought our cars from that place and we would definitely recommend it to my friends.
I was surprised to see the other reviews, I think it is not describing the place and people right. I would definitely recommend to go there and meet them personally and find the best cars with best people and service.

My wife and I were in the market for a 6 passenger vehicle to replace her 2004 Discovery that recently bit the dust. After doing a little search on
I came across a gorgeous LR3 at Del Mar Motor Cars that was very affordable. Just a few days prior I got approved at a franchise dealership for a much more expensive vehicle so I figured this would be an easy buy.
The next day I called their main number and Rob (the owner) picked up the phone. It sounded like he was driving when he picked up and I thought that was odd that a business number was forwarded to a cell phone. I mentioned to Rob that I was very interested in the LR3 and asked if it was available. Rob replied «um. yeah its available, I’m driving it right now». Rob then goes on to explain how he’s been driving the car daily and taking it home, getting compliments on it everywhere he goes. As a sales man, I personally would never tell a customer that I’ve been using the vehicle they want and racking up the usage on it. That’s like being a waiter at a restaurant and telling your customer that you just tasted their food and it’s excellent. I understand these vehicles are pre-​owned, but as a buyer you don’t want to hop in for a test drive and smell cheap cologne and Gold Bond on the drivers seat.
Regardless of all that, I decided to move forward with the credit app for the vehicle first thing in the morning and Rob assured me that he would call me as soon as he got it. By mid-​morning I didn’t hear back so I called Rob, his response was «sorry I’ve been really busy». By 5pm that same day I still did not hear from Rob and it was starting to feel like I was begging someone to take my money. After experiencing how attentive and responsive other dealerships were (some even texting me at 1am!), I decided that I didn’t want to feel like I was waiting around on Rob’s time so I called in at the end of the day and cancelled my app. Rob’s response to me when I called was «oh…ok». No apologies for the wait, no explanation, no rebuttal. Guess he didn’t want to give up his daily driver. After the lack-​luster experience at this small dealership my wife and I went to a franchise Mercedes Benz dealership the very next day and drove home with a SUV within a few hours.
Unless you like long waits, poor communication, and the possibility of your driver seat smelling like cheap cologne I suggest you look elsewhere. Good luck.

05÷24÷15: Bought a 2006 ML350.
05÷25÷15: Check engine light came on but I couldn’t get to the dealership to have their mechanic look at it until 05÷26÷15.
05÷26÷15: Their mechanic /​car wash person checked out the code and cleared it out. They said it the gas cap wasn’t on correctly. They cleared it out. As I was leaving the dealership, it came back on. So I did a u-​turn and I’m back getting it checked out. Now, their mechanic /​car wash person said it was the cam– shaft solenoid they had to replace. Fine, they replaced it.
06÷01÷15: The check engine light came back on 05÷30÷15 while I was in Mexico. Went to the Dealership on 06÷01÷15 and the mechanic /​car was person cleaned out the throttle manifold, he said more than likely that should fix it. It did not. Now I have to drive back to have it fixed. I will update after I get it looked at. P. s. the mechanic /​car wash person didn’t know Audrey’s name. Even I know her name, I mean I deal w/​her enough, I should. He called her, «that girl in the office.»
06÷04÷15: Dropped my car off because the «check engine» light was on and they ordered the part. They gave me a «borrower car» and the car was full of someone’s else trash and dirty. It’s 06÷05÷15 and I went on my lunch hour to pick up because they said it was done, but I get in to drive off and the «check engine» light is still on. I pull back into their lot and walk-​in and ask them if the «check engine» light should still be on. Rob said, «they are supposed to clear the codes.» He takes it back the guys to get it cleared out and it pulls three more codes. So they are keeping it because they need to order more parts, etc. They will more than likely have it over the weekend. If it doesn’t get fixed this time, I will request to have the vehicle looked at and repaired by a licensed Mercedes service tech.
06÷09÷15: Rob called and said the vehicle was ready and told me it was all done. I drive down on my lunch hour to pick it up. I grab my keys and leave. I don’t get 1 block away and the «check engine» light comes back on. I turn around and drop my keys back off. This time the code that it pulls is P0106 Mercedes-​Benz — Manifold Absolute Pressure/​Barometric Pressure Circuit Range/​Performance Problem. This is repair importance is rated a level 3 and it’s repair difficulty is 2. Some of the possible causes are: 1. Faulty manifold absolute pressure sensor; 2. Manifold absolute pressure harness is open or shorted; 3. Manifold absolute pressure sensor circuit poor electrical connection; 4. faulty engine control module (ECM). Source:
. They still have the car, but I’m hoping it’s just that manifold absolute pressure harness is open. We shall see. More to come later.
06÷10÷15: I called to check on my vehicle and Audrey said she would call and check on it. Later that day, she called me back and told me that it was ready and the entire cause of the continuous «check engine» light coming on was the battery. They replaced the battery and everything seems fine now. It feels like it actually drives better. I’m happy that I have my car back.
Final note: Although I have and was very frustrated during this entire process. The folks at Del Mar were accommodating and did everything they could to fix my car quickly and professionally. I completely understand that a «check engine» light is beyond anyone’s control and it could happen to anyone at anytime. I hope everyone understands that when you buy something this expensive and when the «check engine» light comes on the next day after purchase that it’s not ok. This has been an eye opening experience for me because I have never experienced anything this before. I have learned a lot throughout this ordeal and if/​when I purchase my next vehicle it will be very different.

walked in. test drive. put money down. they gave me better financing than the bank.

0 Stars if possible*
I went with my friend to go look at a Nissan xtera for her to possibly buy the next day after reinstating her lisence. The owners daughter Audrey right away accused my friend of being high, she’s an mp in the military by the way. So she is drug tested often and is no way she could of been high. Then after the daughter accused her of being high the owner assumed my friend had a dui when all she had was an expired license. The car wasn’t even in the condition the add said it was in. The vehicle needed new tires and had a crap paint job and the tint was purple. Would stay away from this «Dealership» they have shity customer service and their car selection is crap.

Absolutely without a doubt the most genuine, friendliest and best place to purchase a car. This family owned car dealer will accommodate and assist you and provide outstanding customer service. I will without a doubt purchase from them again and will inform everyone I know that Del Mar Motor Cars is the place to buy a used vehicle!!!

I bought a car a couple of days ago from Rob. He and all of the staff were very helpful and accommodating. I found everyone to be straight forward, honest, and willing to go above expectations in service.

There dealers are not negotiable even thow I had showed them wat it’s worth on kelly blue book. And very rude telling several customers not to waist there time. They also try to screw you on interest rates even thow I have perfect credit

Bought my car here about 3 years ago and have been in love with my car ever since.
The staff seemed to be up front and honest.
At the time, the price seemed a little high, but pretty comparable to other dealers. Even though the price was higher than private sellers (as dealers usually are) I caved in and bought the car because it was EXACTLY what I was looking for, and it was a harder to find car.
It turns out I ended up with a solid, high quality vehicle that had been babied its entire life. Score!
In the three years I’ve owned the car, I’ve had routine maintenance done on it, but haven’t had any major issues. I recently had some oil leaks fixed, but keep in mind I bought this car 3 years ago and my car is now 14 years old… those things come with age.
Will check out Del Mar Motor Car’s inventory in the future when looking for a new car.