Dee Sign

I have been dealing with Dee Sign Company for years. Now understand this is my issue but obviously no customer service. An Agent I work with had a couple of signs installed. I told her tp order the don not disturb occupants sign. She said, I don’t have to as I can use the 1 on the for sale sign I just used. She stated she read the contract, which I didn’t read closely and stated any signs we order are ours. I called the company and they said yes, that is correct. I said since I have been reordering signs for years don’t you have a few extra that have have previously ordered. She said she would look. Obviously I received an email stating they don’t have any. I sent them am email stating if you have a long time client I guess you would expect someone to let you know that the signs I keep ordering are actually, mine, I got no response. Again, I understand this is my issue but you would think someone could have picked up the phone literally years ago an let me know. Obviously this small amount of money isn’t the issue, it is the lack of caring for your customers !!!

***THE WORST EXPERIENCE EVER!!*
Absolutely the worst experience I have ever had! After I pay for install of sign and go visit property there is nothing in the ground. I call to ask where my sign is and they say it must have got stollen! Ummm ok! So without even sending anyone out to the property to re-​install they charge me for a missing sign with zero proof on there end. They end up missing my deadline as I was on hold for an hour as all the employees were all telling me lies! «I just talked to the manager and she said they can’t refund your money (on hold for 20 minutes). I said let me talk to the manager! She said ohh she just went to lunch!» I thought you just talked to her? What a bunch of crap! The worst customer service experience ever! I asked them to refund my account until they come out and prove that my sign is not there and where they put it, but not even after speaking with the manager Monica G (45 minutes later), which was a complete waste of time not to mention how rude she was! What a joke, I will never use this company again. What ever happened to customer service? U guys have failed miserably!

!!!WORSE SIGN COMPANY EVER!!!
DO NOT USE THIS COMPANY! I have given this company so many opportunities to get it right!
1. They double charge you, so keep an eye on your bank account. (i.e. Put an order in for removal & they charged me another install fee.)
2. They DON’T read the ‘special instructions’ on order forms. (i.e. Asked them to put a specific sign (for sale/​for lease) & they put the wrong sign up.)
3. Customer service reps are RUDE, especially Yolanda. (i.e. Asked for an explanation as to why I was being double charged, she didn’t know & said only her manager could answer it. Asked her for her name again & she deliberately ignored me & blind transferred me into the managers v-​mail.)
4. They are NOT consistent in sending you the picture verification that a sign was in fact installed.
TRUST MY EXPERIENCE — DO NOT USE THIS COMPANY!!!

Very poor phone customer service. I cringe at the thought of having to call them back, but I have to… they practically monopolize the sign installations in San Diego.

As a Realtor, I’ve used them quite often. Always have my sign posts up when they say and never had a problem. And very cheap as well. Will continue to use them and would highly recommend them.

The VERY worst customer service EVER. If you call they tell you to do your order online which there is no way to upload any pictures or company logo and the website is crap. Then they ask you to email them with the pictures in a separate email and I still have not got any print «proof» after 7 days of asking and emailing them everday. They do get back to you saying they are «working» on it… But honestly I really don’t know if anything is really being done… All I wanted was a very simple sign made…

As North San Diego County REALTORS, we happily always use Dee Sign. I’ve used them for years, but you only really get to know how good a company is when something goes awry. This spring Dee Sign accidentally ruptured a sprinkler line when installing the sign at one of our La Costa listings. I called Dee Signs about the problem and they promptly and professionally repaired the sprinkler line and covered the cost of replacing the damaged grass. Very professional and hassle free.

As a real estate broker, I call Dee sign at least twice a month for sign installations and removals. My experiences have all been positive. I had dee sign design my real estate for sale signs as well as my open house signs (which were not cheap but super sturdy!). I’ve never had a late installation and they always email me pictures of the sign up in the yard to show me it was installed on time.

if you can find another company… i would highly recommend it.

We requested the installation of the sign for Friday. The driver showed up on Saturday after the open house was over and didn’t have the correct sign. He then said, «It must be on the other truck.» I asked if he could call the other truck because we have another open house on Sunday. He said, «I don’t have access to the warehouse on weekends.»
I called the office on Monday at 1:30 PM, and the operator seemed very unapologetic and kind of short. She said, «He’ll be there in two hours.» I said ok, I will be here at 3:30ish” She said, «That’s just an estimate based on his current deliveries.» Didn’t even address the fact that this was supposed to be here 3 days ago, nothing. They came off as very disorganized and very unprofessional. I had two open houses with no branded «for sale» sign. I would think twice before using them.