Cycle Gear

I’ll start my review saying I’m a picky person. I really like quality stuff, don’t like to wait for long periods without an explanation, don’t get well with people that aren’t polite and courteous and ask a lot before buying. With this being said, still, I have nothing to complaint about CycleGear. Their post-​sales assistance is stellar. Already bought more than USD3000 there in gear and will still go, even having the chance to buy on internet. I like to ask sales representatives and see what I’m buying if possible.

Excellent service from Mark (he works at the back of the store) who helped me chose the right armored lock (OnGuard Rottweiler) and the right cover (Bilt) for my bike. He also gave me precious tips on how to remove oxydation residue on the chrome, spokes and other parts of the bike, and suggested a cleaner/​polish that is safe for all the surfaces of the bike.

I want to give a shout out to the manager of Cycle Gear (when I find out his name I will update). I have some minor scratches on my Lance baby blue scooter and have been told my every other motorcycle/​auto paint supplier that they don’t make colors for my vehicle. Not helpful. When I asked at Cycle Gear, the manager said that although they didn’t carry touch up paint, that I should check out some local hobby and craft stores as they usually carried a large selection of inexpensive figurine paint that was very durable and I might be able to find a color match. He even told me where to find a couple stores nearby. Thank you for the great advice, even if it doesn’t work out.
On another, previous visit, I went to shop for a cover for said scooter. I felt a little out of place as this is my first two-​wheeled motorized vehicle and everyone seemed to be such serious gearheads for their much more serious machines. However, my salesman was very polite and not only showed me their selection and explained which he thought was the best choice for me (which wasn’t the most expensive one), he also respectfully answered all my questions about maintenance and talked me through some basic cleaning and care and showed me his favorite products.
So maybe I am the chick who monopolized the salesperson’s attention and annoyed another customer, but so far I have found them to be very helpful when I needed them to be, without being obtrusive when i just wanted to look around.

I walked in wanting to get a knew tinted visor for my BILT helmet. When paying for it they asked me if i wanted them to put it on for me so i can try it out on the way home. When they put it on they saw that the clip holding in my clear visor was broken so they gave switched my helmet out for a new one for free! that also took my go pro adhesives off for me and put them on this lasting thing so i can reuse them. I ended up leaving with only paying 18 bucks for the visor. Great service.

Most of us have experienced the day that we walk out to our vehicle (motorcycle in my case) go to turn the key and hear «click, click, click» Damn battery!
I had purchased a battery a few years back so I pulled it to take it back for the core charge. I was a little bummed thinking that I had to spend 100 bucks on a new battery. Oh well!
I walked into cycle gear (one of the many times) and walked straight to the parts department in the back. One of the employees greeted me and seemed eager to help. He asked when I had purchased the battery. I told him «a long time ago.» I just figured they would sell me a new one. He started looking up my account and I was pleased to find out that I had purchased a battery with a lifetime guarantee. What?! After a few moments on the computer the young gentleman grabbed a new battery from the counter, walked me over to the front register, had the manger sign off on the replacement.
Now this all may seem normal to you some but I never asked for a free replacement. I walked in ready to spend money. The staff here took it upon themselves to take of me, took the time to figure out if I had a free replacement. They could have easily have sold me another battery and I would have walked away happy.
This is just one occasion that cycle gear has impressed me. I’ve been buying their gear and used their services for both my bikes. One of the best shops in town!

The store has some nice gear but the staff is friendly but less than knowledgable. They have some of the big brands, but not all and then they have a ton of their own brand called Built which I personally do not like.
I was looking for a helmet for my girlfriend and was hoping the salesperson would help her with the fitting of an Arai. I know a lot about helmets after 30 years of riding but wanted her to have the full experience of buying a $ 600 helmet (actually I was buying, she was picking the one she wanted).
Unfortunately, the salesperson knew only the very basics about the helmets (stuff written on the hang tag) and very little about proper sizing. His suggestions clearly demonstrated he wasn’t concerned about her safety and was more focussed on a quick sale (even though there were very few shoppers in the store).
So… She tried on a few and I became the salesperson. We found the right fit and left to buy the helmet online. Really a shame because I wanted her to take the helmet that day and experience that new helmet smell… It is a shame that most of the motorcycle dealers /​shops in San Diego have degraded to such low standards. We need better service to new riders to get more people into the sport.

I just bought rain gear and a SENA helmet blue tooth and they installed it on the spot and showed me how to work it, Great price and great people Thanks. Jim Carmichael

Went in to buy a helmet for my wife so she could go with me on short trips here and there. Was looking for something cheap that was dot and snell approved. A very young man started to help us, we picked out a helmet on sale that was around 150 bucks. Which was great a price, it was also DOT&SNELL approved. Perfect as she would wear it once a month if that. Then he starts asking what kind of bike do I ride, so I said I ride a ZX6R. He rolls his eyes and looks at both of us, says «Oh man, you have to buy this helmet if your riding a sport bike» he pointed to a 800 dollar helmet. He then tries to explain to me that If you are on a sport you cant wear this type of helmet (the one she had picked out). Now I’ve been riding street bikes longer than this kid has been alive. What terrible service from a «motorcycle shop». I can’t believe how he was talking to me, like I was a freaking idiot and he was this long seasoned street bike rider. It just shows that cycle gear needs serious help in hiring proper employees. I miss the days of motorcycle shops that actually had knowledgeable motorcycle people who cared about helping people with respect. They could get rid of the 20 kids that work there getting paid minimum wage who know very little to nothing about motorcycling. Hire two adults that have real motorcycle knowledge and pay them properly. Then have great customer service and would be a pleasant place to shop.

Great selection. Even on a busy Friday I received great service from Dierdre to help me find a Snell Rated helmet. They have such a huge helmet selection, she really helped me find a great helmet in 2 minutes rather than me try to figure it out. Thank you!

Super nice staff and they have ordered parts for me that come in quickly! And they have bike nights with give aways and food! Just wish they had a larger section of street bike gear for women. Won’t hold it against them though as NO ONE carries large selections! Where’s the love boys!!!

I have to give Cycle Gear a huge shout out for excelling in Customer Service. I recently got in a motorcycle accident and the insurance adjuster needed copy of the receipts for all the modifications I added to the motorcycle. I didn’t have the receipts from items I purchased at cycle gear, but upon calling cycle gear, Scott was able to pull up my purchase history and have corporate email them to me! Thank you cycle gear.

I Recently Bought My Street & Steel Jacket And Returned My Bilt Sports Mesh, And They Were Very Helpful, Being That, That Was My First Time Buying Gear They Were Willing To Work With Me

Wow. went in to buy a $ 600 helmet. The guy in the helmet department was too interested in talking to cute girl who was buying a $ 60 helmet and then flirting with her for an addition 20 minutes instead of helping another customer. After listening to them talk about where they were from or where they live now. I look for another salesperson but they we all engaged. Too bad.
I was going to pay and get out. but I finally left. Total waste of time.

I normally don’t write reviews but amongst all other motorcycle stores I’ve been to… I’d definitely recommend this one and especially this location. The staff are friendly, knowledgable, highly professional, provide superb customer service especially for Randy, Jaron, and Jake. I am definitely going to shop here in the future! Keep it up Cycle Gear Team!

Employees are snoody. And about had to chase one down to help me out.
Not really impressed.
Online has a better experience.

This place is pretty awesome! The people who work there are really helpful and knowledgable. A piece of my helmet broke off, which shouldn’t have come off, and they instantly replaced it no questions asked. I have been riding motorcycles for a short while now and been to most cycle shops in San Diego. Still haven’t found one better than Cycle Gear. Nice job guys.

This place has a large inventory and something for every type of rider dirt street or cruiser you can find it here. They are a little pricey on certain things but the up side is you can find just about anything here or they can order it.

Very helpful group of staff. I bought a lot of my first pieces of gear here and the staff was right there to help me decide/​educate me on proper fitting, etc.
I checked prices at the store vs online and you really can’t beat a lot of what they have to offer.
The discount rack, though a a few seasons old, offer great prices for quality gear. I got a great Dainese jacket (Model: 1 533 659 G. Frazer Pelle size 52 black/​black) for nearly $ 125 lower than MSRP!
I will be back for sure. The return policy makes any purchase you are unsure about easy to pull the trigger on, given the grace period to try the gear out.

The level of customer service at this location is awesome. I’m a customer for life. No pressure sales, no guilt inducing attitude on exchanges or returns. I wish their customer service was the standard in all retail and service establishments!

Cycle Gear provides a wealth of products for every type of biker. The knowledge of the staff will come together to help you solve any concern you bring forward. Cycle Gear is my ‘go-​to’ for all my motorcycle accessory needs.