Cranial Technologies

We just finished our treatment at Cranial Technologies so I figured it was time to write a review. We have been going to CT for over 7 months now. we started when my son was 5 months old and he turns one on Saturday. His treatment consisted of two DOC bands. The first one did an amazing job on his head shape (and his forehead and ear placement). The second one was by choice. We were given the option to continue treatment or be done. Our insurance covered most of the second band so we decided to move forward. The second band did help but growth was slower (due to my son’s age). Ultimately, we ended three weeks earlier because he had figured how to take it off himself and was just not wearing it anymore.
Results were great. When you see the side by side images, you really see the difference. We are thrilled with the results and dare I say it… will miss going into the office every 2 – 3 weeks. We worked mostly with Cindy who was fabulous. Our little guy LOVED her and we did as well. Everyone else we saw there (with the exception of one who scolded us) was very nice but Cindy was BY FAR the best!
I definitely recommend anyone needing treatment to go there (and ask for Cindy). We had a great experience and although we hope we won’t have to go back if we have more kids, if we do, we know it’ll be worth it.

Let me preface by saying we ended up finding another company that fit her helmet perfectly without any issues of irritation! :)
Cranial Technologies took $ 2200 and never gave us a product that properly worked or fit our daughter. We were very frustrated because we wasted the most crucial months of our daughter’s development trying to deal with this company.
They made us feel like it was due to the fact that our daughter had sensitive skin and that it was something that we couldn’t get around. We wasted countless hours making appointment after appointment getting her helmet fixed and adjusted and our daughter continued to get wounds on her head in different places. It was so heartbreaking to see our infant daughter continue to get wounds of her head causing her severe irritation and an infection.
In the end they took $ 2200 for a product that never worked. We got a helmet from another company that worked amazing. We feel like we got completely taken advantage of because they did not give us the best medical advice and wouldn’t admit that they just couldn’t get the job done and give her a good fit and direct us to other options.
We had an amazing and caring experience with Amy Davis at Hanger Orthotics!

When I had to take my son in, I was hoping somehow they’d say we didn’t need the DOC Band, but since we did, we bit the bullet. Insurance covered half, so we were out $ 1,000 but the payments were fine and easy to coordinate. Mike was the receptionist every time we went in, and he was so super sweet. Scheduling was a breeze… Meredith was our clinician every time we had to go in, and she was wonderful! I think the younger the child, the easier dealing with the whole experience is… So, don’t be discouraged, just do it :)

So far not so good. I was able to schedule a consult, but when we got the go ahead it has taken me months of back and forth to get ahold of someone to schedule the appointment. Pretty discouraging…

My husband and I were against getting our baby the helmet. We didn’t understand why he needed it. We just had our last appointment today and we could not be happier with the results. We are so happy we did it. Our insurance paid for almost all of it except $ 200.00. Meridith was our clinician and she was excellent, she was so nice and patient. She explained everything to us and was vey informative. My husband and I have hectic schedules and we had to reschedule our appointments several times and they were always accomodating, I am so happy we found Cranial Technologies. Thank you very much!

my first two visits were very nice, the people we met with were very friendly and seemed like they enjoyed their job. the fitting went ok, i feel like maybe i was sensitive being a first time mother with a child needing a DOC band but it felt like the fitting was just very uncomfortable and my 6 month old was very upset. I felt like i was being tested to make sure i could put it on properly. not to mention a nurse from my pediatrics office made a comment about his head being my fault i was a little sensitive about the issue. I understand that they want to make sure that it gets put on properly but i feel like they should be a little more sensitive to the mothers out there who are upset that their child even needs a DOC band.

Everyone is so nice, always available, and knowledgable about the doc bands. Great place.

I had two children go through this process. It isn’t covered by our insurance and they kindly worked with us on payments. They treated both my children wonderfully and we couldn’t have been happier with the results.

We have been very happy with our experience with CT so far. Once we had our 1^st consultation with them, at the referral of our pediatrician, it took about 5 weeks for our insurance company to get the paperwork processed so our son’s helmet would be covered (our insurance covered 80% of the cost), but once that was done, everything moved along really quickly. All of the folks in the SD office are so helpful and friendly, our therapist is very personable and caring, and all of the other families we have met there are very sweet! Our son was about 7 months when he got his helmet and was expected to need it for about 4 months. We are 10 weeks into treatment and we were told only 2 to 4 more weeks are needed! We are very satisfied and appreciative and we would recommend them to other families for sure!

This is the type of place you don’t want to have to use, but if your pediatrician refers you, I guess you’ve got to do it. I had a very good experience here, excepting the fact that I wasn’t able to get a referral until my son was 9 months old, but that’s another review.
The process was exceptional, they will do a free consult, check with your insurance company, send all of your records to your doctor, and basically make sure you understand the process and what to expect. They were very willing to accomodate special requests for additional measurements and a same-​day appointment to address what I thought was a developing problem (but wasn’t). All of the staff seem to really enjoy working with children and make sure that the patient is comfortable before doing some strange things to them (most notably putting a panty-​hose type material over their head and face in order to get accurate imaging). I also like the fact that the whole process (including the band itself, and all the adjustments, no matter how many you need) is one price so you don’t have to worry about paying every time. And my insurance actually covered it 100%, I didn’t even have to pay a deductible.
Randy (Randi?) the receptionist is awesome, super friendly, efficient, and willing to help in any way possible.
My only complaint is that, over a 4 month period, I think I saw 3 different clinicians. One of them had to leave abruptly due to some family issues, so that’s nobody’s fault, but it would have been nice to have seen 1 person (or maybe just 2) the whole way through.

This is a pretty unique business so you likely have only found it if referred by your child’s pediatrician. So far I have had nothing but positive experiences from both phone and in person interactions. If you need their services you will likely have a positive experience.