Cox Residential Digital Solutions Store

I just returned from trying to work with the managers at this cox store, they wore me down .
I sold n moved out of my home in October, we returned the equipment to the Euclid AV Store, the employees checked the equipment and I was out the door.
After we a 6 week trip we returned to San Diego and recd a call from a debt collector regarding our final bill n cox equipment that wasn’t returned. We went to the Euclid Store on Dec 17^th paid the final bill n talked to Ed a service representative n to a man who was supervisor. The wanted me to go my old house knock on the door n ask the new owners for permission to enter into their property n take out the telephone digital modem we had left. Mind you when the modem was installed we were not told that it needed to be returned to cox cable n I indicated earlier when the equipment was checked the cox representatives never told us that there was missing equipment. My understanding when I left cox on the 17^th was that cox would attempt to secure the 86.00 modem. And that the account would indicate that cox would take care of this situation.
This morning I recd a call from the debt collector to either return Cox Cables equipment or pay Cox Cable for the equipment I did not return. I explained to the person on the phone that cox had agreed to contact the new owner so they could enter the property n take ownership of their 86.00 digital phone modem. The person on the phone had no knowledge of this n suggested I call cox. Of course I followed up with a phone call to no avail. I had to go to the cox store on euclid to clarify this ongoing situation.
I talked with Jacqueline at the counter n left more frustrated then when I went in btw I asked for the credit department she gave me the phone number.
Went out to my car n called the credit department wrong number Jacqueline gave me the sales department number. Spoke with the supervisor she told she couldn’t do anything for me they needed their 86.00 equipment so I decided to go back into the store n speak with the manager. I’m a glutton for punishment. I give up… I’ll pay the 86.00 I am not going to allow this greedy monopoly to ruin my credit not for 86.00, please be careful with this greedy company.

This 4 stars are only for the service provided at this Location. It has been two times that i have stop by to do business at this location. It seems to me that management has invested in qualify individuals that take customer service seriously. From the moment that you walk in there is a nice lady greeting you and directing you to the right department. Then there is like 10 people on the floor helping you solve any problem or any overcharges that you might of gotten. I originally had made my order to initiate service with cox over the phone with their 1800 number and they gave me an arrival time for the tech to come. Three days had pass and i never got a call or any type of notification from them. I called back and they could not locate my order. So after arguing with them over the phone they suggested to stop by their local store to make the order. so i did went to the this local store and It only took them Two days to come set up the internet service. I stopped by on a Friday night and by Sunday i had internet. Incredible that i had to come by the local store for them to actually take me seriously. Anyway my recommendation is that if you have to deal with cox and its a serious matter its better to go in person to this location and talk to a Representative who can assist you better than the call center people.

What just happened?!? Did I really get in and out of the cable store, no hassles and with a significantly better WiFi/​phone router? I’m in shock… Kudos to the happy and helpful team here

Four stars? What! I know.
But it’s four stars because it’s so much better than shtty at&t. People at the store are friendly too. Is it affordable? No. But you pay for what you get and AT&T wanted to charge me the same amount at Cox and I can’t afford crappy service anymore.

Good service this place is nice people friendly and they go out of there way to help thanks

Should have put 0 star here if it was an option. Called them this morning because I had issues with my bill, they charge a lot extra on top of my monthly bill, talked to this girl name Barbara, she helped me for a little bit but after she fix 1 issue she said that she had to go because she needed to help the customers in the lobby and I was like I’m a customer too after you sold me the cable now you don’t have time to help me??!
WTH! Stay away from this store before it’s too late, TERRIBLE CUSTOMER SERVICE!

Yesterday I needed to show 2 forms of ID and reschedule my residential cable/​internet installation so I went to the Euclid «Solution Store». (ummmm, yeah… if your problem happens to be that you didn’t know how to sink even MORE of your time into dealing with this company)
They have a big security guard walking around in the store which seemed odd since I wouldn’t have assumed cable service to be a cash business or have much to steal of high street value (there is no security guard at my T-​Mobile store) but the area here is not good so I’m guessing security is a plus.
After setting up my cable/​internet install appointment (again, as this was a REschedule of the install guy not showing up at the appointed time), my sales guy easily talked me into comparing my current home security system with theirs by telling me:
1) COX’s home security service would only be about $ 15 more a month since I was installing cable/​internet so I could save some money {you got my attention, keep talking…}
2) COX’s home security sales rep would come «during the same appointment window as the cable/​internet install so it would be convenient since I had to be home anyway» {bam! you just said the magic words…}
Sure, I may be cool with receiving a sales pitch when it can reduce a current expense, but not being inconvenienced is the way to close this kind of sales pitch.
A few hours later I noticed the 2 emails confirming my home security sales call AND SINCE I DO NOT TRUST THIS COMPANY AT ALL BY THIS POINT I ACTUALLY READ THE AUTO-​GENERATED EMAILS and good thing too because I see that my internet/​cable installation appointments were AT DIFFERENT TIMES AND ON DIFFERENT DAYS… Keep in mind this same guy gave me BOTH appointments during the same 20 minute conversation and I did not agree to the appointment until he pointed out that I would have to be home during that time slot anyway…
Now, I am a nice person and I would normally have assumed the guy made an innocent mistake (even though NEITHER the date nor time overlaps…) but after dealing with these kinds of encounters EACH and EVERY SINGLE time I have tried to give my business to this company, I am seriously left wondering if when he went back to the computer to schedule the sales call, if maybe there was no overlapping sales reps available during my window and so didn’t communicate that problem in hopes of me just happening to be home when the sales rep knocked??? COX, FYI — YOUR CUSTOMERS STOP GIVING YOU THE BENEFIT OF THE DOUBT WHEN YOU KEEP SCREWING THEM OVER AT EACH AND EVERY TURN…
I would not have posted about this seemingly mildly annoying issue except that it simply highlights the SIGNIFICANT investment of time you can expect to spend trying to UNDO COX’s MULTIPLE similar brain-​dead mistakes (click on my list of other reviews to see my review of what it is like to do business with them) and that’s someone who didn’t even have their service yet… Businesses typically treat prospective customers better than current customers…
I SHUDDER to think I might have relied on a COX «solution» home security system and ever had an actual break in!!! OMG CAN YOU EVEN IMAGINE!!! Instead of calling the police to your house the COX worker would probably accidentally have pizza delivered to the neighbor!!!
***Click on the list of other reviews I wrote or click this link to read a detailed review of my entire experience with COX Communications (overall business)

Came in a while back ago to return a cable box. The wait was less then five minutes. The cashier lady came to walk me to her window. We returned the cable box, I was handed my receipt and walked back out to the door while she said goodbye to me. This is always the service I get when dealing with Cox. I love this company!

I have been having problems with my contour box shutting off and had been dreading returning it. Anyone who has dealt with something of this sort knows it usually is a huge hassle. But Ericka Rivera was so helpful. She explained everything perfectly to me and exchanged my box no problem! Was in and out of there in less than 10 mins!

I’m sure they would get a zero star if it were available. My mom came here to get a cable card for a tivo I gave her and the cox store did not give ger the tuning adapter as well. Then I came and waited 40 minutes before getting the equipment. Too little agents, all of the stations not manned. Whoever is the boss here is not doing their job to put their employees in the right place to succeed and help customers efficiently. No ability to schedule appointments over the phone or call the center for wait times. Cox doesn’t care, all of their centers are poorly reviewed. Ahh, monopolies! Internet tv is coming and not a minute too soon

I went here on a Tuesday morning and was in and out in 10 minutes. Came in to cancel my cable and the customer service was impressive. It’s all about timing people.

I came in to exchange my remote control and the lady at the front did not look happy to be there. She seemed very snobby. Her attitude could have been better…

I’ve been on and off the phone with these fucktards for the past 4 months. I turned off my service, and but I had already paid for that entire month of service. They told me I would be issued a credit of approx. $ 67. I know, $ 67 isn’t that much, but it’s the damn principle. If I didn’t pay them $ 67 for 4 months, they would have closed my account and sent me to collections.
I called a month and a half after being told to wait 4 weeks for a check (seriously, a fucking check? Credit my debit card). They tell me the check was issued, but they will reissue a new check, and it will take approx 4 week. I wait 6 weeks, and I call back again, they give me the same bullshit. I call again 5 – 6 weeks later, they tell me they will credit my debit card, and that they will call me back with information on how long it will take. No call back, surprise! i call back today, and they tell me my check was issued, and that’s all they can do. I repeatedly ask for a manager, and I’m declined. I get put on hold for 10 minutes, and he says he sent the finance department an urgent request to process my refund, and i only have to wait 7 days, er 2 weeks, er 4 weeks, it won’t take that long!
Fucking ass pirates have been giving me the fucking run around for 4.5 months. I don’t take kindly to being lied to repeatedly I’m filing complaints with BBB, and whoever else I can, because this is utter bullshit.
You all deserve to have your nose pushed in the bullshit you’ve been feeding me for so long.

Man, this place is terrible. Cox has not been great to deal with as a whole, from the long waits at the store to get the equipment, to waiting days for the service to become activated, and then finding out the modem/​cable box has the wrong passcode and serial number, and then spending 2 – 3 hours on the phone fixing it, etc. but this store confirmed my decision to not order any more service from them. I was at the Chula Vista store because it isn’t far from home, but after a long wait there, I decided to go to this store the next day as it is not too far out of the way from work. The line here was longer, and all I wanted to do was return the gear for the service I disconnected because I am moving. It was really crowded like it was a nightclub or something. So much so that they need multiple security guards. Look at the pictures posted by David B, the one that says hour long wait. Now imagine it about 4 times more packed than this and that’s how it was when I went. One customer walked in and confirmed that it’s always like this, «Man, I hate this place, I swear I hate it, they always got some Bull S*** going on and it always has to take too long.»
I finally asked if I could just ship it and the girl (who is nice) got me a box to put it in and a label. Luckily, when i took it to FedEx they saw that there were two labels on it, one to the right place and one to a customer somewhere else from a previous use of the box. I’m glad FedEx caught it and covered it, otherwise the gear sent to Cox corporate would be on it’s way to Tina in Imperial Beach.

I’ve been a customer of Cox Cable for probably 20 years. Always paid my bill, even when they would arbitrarily raise my rates without notice. Finally the bills got too high ($ 140/​month) and I switched off the cable as I really couldn’t justify paying that much, and I really should be outside talking to actual people instead of on the Northwestern with Captain Sig Hansen.
I put my cable box back in the box it came in, and affixed the shipping label in the spot deemed proper by step 2 of the Cox instruction page and took it to the post office… about 2 months ago.
Last week, as if to penalize me for turning off cable, Cox slapped me with a $ 180 bill for not returning my cable box. Per one Cox employee; «Yeah, that was an old shipping label and sometimes the older labels get lost, dontyaknow» They are currently «looking» for it. But unless they miraculously find it in the pocket of a jacket they haven’t worn in awhile, I’m stuck with the $ 180 penalty.
At this point I really wish I’d just kept the silly little box… I could wear it as a hat. or tie it to my foot as a snowshoe. or give it to the hobo down the street and tell him it plays VHS tapes.
20 years Cox… at an average of $ 80 a month, that’s $ 19,200…and you just had to grab that last little bit on the way out. I hope your dog farts in your open mouth every night while you sleep.
Dave.

Cox is absolutely the worst. I had them for 3 years and nothing has changed. Horrible customer service, technicians with no knowledge of what they are talking about, getting the run around whenever I call and getting sent to 3 other people before they just blow me off.
The latest incident happened today. I had my wife call Monday to set up our internet for our new apartment, she was told it would be today at 1pm, 1pm comes around and no one calls or says anything so I had my wife call to see whats going on. One person says it’s on, another says it was set up at the wrong apartment, the third says they won’t send anyone else out till the next day (tomorrow).
Only reason I’m still with them is because my old place only offered cox, trust me I’ll be making a switch soon enough if I can.

So you figure out cox is way too expensive for the decline in quality & service that you receive. I know, I know, most of you just flow with traffic and don’t question. I too was a drone but decided to drop cox after realizing the price wasn’t worth it. The decline in service and the longer it took to get things resolved probably due to employee cut backs and automation. Okay, so lower the price already!
So I stop service and they tell me on the phone I got 10 days to drop off the equipment at the nearest store!!!$$??? Wait! You clowns delivered it, hooked it up, charged me for it and the equipment and I have to drop it off & pay a charge for shutting off service??? So I drop in on my lunch hour sacrificing lunch, what a jungle of kiosks with other drones trying to get service from a machine due to lack of human employees. Confused and pissed off a cox human asks me if she can help me. Yeah, I have to drop this off because cox won’t pick it up. Oh, they will but its a $ 30 fee. You got to be shi$$ing me !!! You have take a seat, whats your name I’ll put you on the list. I look at the seating area of 20 – 25 other pissed off people and the bunch standing due to no seats. Screw this!!!
I call cox and raise stink, pick it up on my porch or not, up to you, its yours. I’m not paying for it. Hire some more chimps !
Really? How did I fall for: drop off your equipment?

What a horrible experience to have cox come to your house and give you the wrong equipment and then be forced by the unscrupulous company to take the equipment back to them on your own time and gas. Got here and have been waiting an hour simply to drop off a modem and get a receipt. Absolutely ridiculous! What other non-​monopoly biz could get away with putting its customers through this BS?

Wow, I wonder why Cox has a solid 1.5 star rating? Shall we count the reasons?
1. Your equipment sucks.
2. Customer service over the phone blows.
3. Customer service at this location is awful.
4. Hidden charges… ouch!
5. The costs. Insane!
6. Scheduling is a nightmare.
7. Unreliable time frames.
8. Crappy installations.
9. Rude service men.
10. The lines at this location… give me my hour back!
I could go on and on, but Cox really doesn’t deserve any more of my time even if it is to complain about them. I’m counting the days until there is some cable competition in my neighborhood.

Still crap and I have since switched to DirectTV.
The 2011 «response» from a rep was like I said, full of lies and empty promises.
SO glad I’m not with these crooks any more.