Costco Tire Center

I’m done w Costco tires. Customer service is whack and they make you wait forever. I went to Discount tires in Poway and they helped me right away and they installed new tires in less than an 45 min! Customer service makes a HUGE difference.

Had a morning appointment, gave them my car, walked around the neighborhood (unfortunately the tire center was already open but Costco itself was not) for a few minutes, got my car back, went to work, came back and had the bolts readjusted. Done. Good tires, no problems with them yet (3 months in now), nice people, good price. Vroom vroom, I guess.

Awesome service today! The guys provided excellent customer service despite the inclement weather. They repaired my tire and even reset my tire sensors! Very satisfied with their service.

Excellent service although very BUSY BUSY. Make sure you plan accordingly. Again, support staff is great. Just need more resources to handle the crowds.

Compared to the dealer, tire prices were almost $ 300 cheaper. In most cases, you will need to order the tires, but I ordered them late on a Sunday and they arrived Monday. Installation was quick. However, they did replace my valve stems with cheap plastic ones. When I mentioned it, they quickly ‘found’ my originals. Had I not checked, they would surely have been lost. Overall, a good experience and I would go back.

Be very careful. Don’t get fooled. Tire price can change abruptly. I called them for quote with bridgestone tires for $ 541 which changed to $ 619 on site after 15 mins. How cool is that. That’s a quick $ 78 increase. I actually didn’t buy his reason. Typical dealer scam i believe.

These guys are great. I showed up at 7 am and they had my new tires mounted and ready to go by 7:45. One thing that really stands out is the fact that all the techs had clean, pressed uniforms. Classy for a tire shop. Plus, Costco has great tires at a great price point.

Good grief, Unilocal is the go to medium for low self esteem angry citizens.
First off, if you have to wait, it’s not always the costco tire center employees fault. There are members that are slow, inarticulate, and guess what, the costco employee still treats them respectfully.
Just because you walk through the doors doesn’t mean every employee should serve you instantly, bunch of whiney millennials. Don’t be self serving, be patient.
Great experiences here, they are busy and that’s a fact. There is no other costco tire center within a 5 mile radius, which means everyone in North county (except Poway Scripps) will likely be seeking low tire prices here. Basic economics everyone, high demand could equal low supply. Come early if you want to avoid general population.
All you elite Unilocal ppl, cool it, you’re not special. Try to complete a sentence without slandering and expletives, sore the world your IQ is at least double digits. You’re berating people online because you had to wait? Get over it, news flash, no one cares about your petty life issues.
Last note: small issue on one visit, won’t go into detail, but management resolved it quickly, happily and politely. They could have argued their way out of this issue but they didn’t, they owned it, fixed it, and we are pleased. Chuck was the friendly supervisor on duty, and while he was handling paperwork at closing (8:40pm), I was picking Brian’s brain for tips on tire care, importance of alignment (basically getting free information, and he was happy), and general tire care.
Good service overall… if you can avoid the crowds, this is the Disneyland of tire stores, everyone wants to come here.

Worst place ever!!! Don’t go here for your tires!!! My husband took his car there because he had a slow leak on one of his tires. They said they replaced the tire, but then my husband noticed the same tire was still leaking air. We believe they never replaced the tire and put the new tire on a different tire. They also left the socked on the spare tire. My husband tired to get a hold of the manager, he left messages but he never returned his call. Bad everything!!!

to the gentleman that came to the counter at 6:23 pm thanksgiving eve, I understand you want to go home, but saying I won’t be up next in another 4 hours and I’d be served at 1030, and you close at 830, and you had 4 cars in your bay, is just a lie. I’d be content with no.

Around 8:40 pm my girlfriend and I were putting gas at Costco before our drive back to Palm Springs when I noticed one tire appeared low so we went to the tire center to fill it up with air, we were greeted by CHUCK and upon his inspection of our tire he discovered a nail in the tire so he pulled our car into the shop even though it was pretty much closing time at this point, chuck assessed the damage and deemed the tire could be successfully patched and of course we were very pleased at this point. CHUCK provided EXCELLENT customer service and was very professional and he even waived the ten dollar fee! What a great guy. The whole process took less than 45 minutes and we were back on the road and made it home safely. We were also helped by one of chucks co workers I believe his name was ken he was also very nice and professional.

Tires are not Costco’s strong suit. I’ve had my share of good and terrible experiences with Costco Tire Center. This latest hassle was the last straw.
I’ve purchased tires for my SUV from Costco before and didn’t have any issue. This time, big issue. First thing out of the tech’s mouth was that they no longer sell the tires that I’ve bought from Costco previously, furthermore Costco doesn’t carry my tire size either (I own a pretty standard /​popular SUV). Clearly Costco Tire Shop follows through on Costco’s corporate motto «What’s available today will probably not be there tomorrow». Okay, so I inquire about how long will it take to special order tires for my SUV «Uhh, anywhere from 3 days to 10 days. I wont know how long until you actually put the order in…», At this point, I needed tires sooner than the Costco Time… I ended up going to Discount Tires because they had the tires in stock, same price as Costco, and much better customer service. This was a minor annoyance, but not the first time I’ve had to turn to other tire companies because Costco wasn’t a real tire service.
Other Costco Tire Bullshit
— Oh, and that time I needed 2 tires for an Audi Quattro. When I said it was AWD the tech said I would have to buy four new tires because it was AWD (All wheel drive). That was Costco policy they claimed.
— Or that time they wouldn’t sell me upgraded tires because they had a higher speed rating than what was standard equipment for my SUV. Higher rating = safer.
— Not knowing how long it will take for a special order to arrive. Anywhere from 3 to 10 business days just isn’t good enough. Again, tires seem like an add-​on for Costco, not a real Business service for their customers.
— Always inconsistent depending on Costco employee. Disregard anything you get quoted or told via the phone or in person. They only real quote and information is when you’re actually buying and installing. How many times I’ve received a quote from a tech, only to get a different answer from another tech or Costco.
Advice —
If you own a standard Honda or Toyota, Costco should be fine for your needs. Come in with anything different and you could end up disappointed. Price isn’t discounted here, you’re buying into a warranty.

Five Star service all the way around! Went a week ago Saturday and the place was crazy busy (is it ever not?). My attendant was very kind & courteous and helped to select the proper tire for my car. All though I could tell he and others were swamped, not a single employee alluded to it and gave every customer proper attention & care.
The shop was clean and orderly with each employee working at maximum speed, and during a heat wave no less. When it came time to pick up my car, Jonathan assisted. I’m sure Jonathan had a gazillion tasks to attend to, but he made sure to convey that I was his top priority & focus.
Working at a place like this, where there is never a slow time, can’t be easy — Props for this team for working well under pressure & providing great customer service. And thank you Costco for providing quality tires at a great price, and backing them with a stellar guarantee!!!

Went in to ask for a quote on some tires. We spoke with Brian, who failed to hear or comprehend our questions. He actually straight up says «WHAT WAS YOUR QUESTION??». I’m no genius, but I’m pretty sure he didn’t hear because he didn’t even bother to take the damn earplugs out of his ears the entire time we were there.
Gave us a quote for one tire when l we specifically asked for two tires.. then got flustered that he had redo the quote. He said $ 140 for each tire and said that was the cheapest they had!
Every question we asked was met with an attitude, like we were intruding into the shop or something Needless to say, not getting tires here. Won’t be referring anyone either. Back to Discount Tire I go!

Rudest guys I have ever dealt with. Ever one of them was just a jerk. I should have stuck with my instinct and gone to Discount Tire. It was a Sunday, Discount Tire was closed, and I wanted to get it done so tried Costco. The cheapest tire they offered was $ 150. Guys ordered me around and acted like their customers were their slaves.
Stay away!

Had a tire emergency on a Sunday. Brought the car here and they took care of it within 3 hours from start to finish. 4 new 80k tires for under $ 500. Nice work Costco tires.

Old school rude guys, they missed the note about word of mouth is now the world wide interWeb…
Pros: Costco, quality, stand behind thier products, price.
Cons: Rude, think it’s standard for someone to sit their 3 hours for a rotation. I called for a flat fix, was told no problem just come in, I asked if I needed an appt and was told no just come. I go in and I’m told, OK should be done in 3−4hours. I mentioned I was told to just come in, the guy replied yes it’s first come first serve. So then I take the tire off myself, give it to them to fix. I go back to pick it up once completed and I asked if they could put it back on for me, sure it will be about 2 – 3 hours. Really? It took me 5 minutes and I don’t have the equipment they do. I was them told if I wanted to make an appt. they are over a week out. YOU NEED TO HIRE MORE PEOPLE THEN. No one plans to have a flat, and the condescending attitude that I should have known that was uncalled for. I will not be back, I’ll go back to Discount tire unfortunetly. At least they have enough staff and aren’t pricks about it.

This place is a example of what happens to service when plenty of customer demand is handled by a giant corporate/​business chain which only cares about profits. I only come here because of the free tire rotation, but the wait time has never been shorter than 2 hrs. And I’m starting to wonder if other places are a better option. Costco has a good price for their things, but the sheer amount of customers they have is a little bit frightening. from the parking lot gas station to the main store to the food court, it is always packed.
The employees try to be nice, but they seem to hate every customer that walks through the door, there’s definitely a «oh god, not another customer to take care of» attitude. I’d guess they’re overworked because the vehicle to worker ratio is always lacking, whenever I go, I always see a full garage with maybe 1 or 2 cars being worked on at once, there doesn’t seem to be other workers available to help walk in customers and to work on the cars that have already been taken in. When you walk in you stand there for at least 10 minutes before someone acknowledges or has the time to acknowledge you, I’ve had to stand for up to 30 minutes and over at times
So the result is every employee there is grumpy, the vehicles are taken to the lift/​jack in the garage and sit there for an hour, the customer wonders why it takes so long for a rotation to be done, and nobody is happy. In Reality their garage is actually a lot smaller than what they let on to be, the number of ports/​jacks aren’t being used efficiently, they serve more as an extra parking spot if anything because your car just sits here for an hour without any work being done on it.
nothing against the employees but management needs to be more professional and either hire more people or start a strict appointment based service, there was an appointment practice, but I remember that they didn’t adhere to it, which defeats the whole purpose of an appointment. I would definitely comeback every time if the wait time for a tire rotation is not a RIDICULOUSLY 2 hours. But instead, I will be exploring the competitors’ options

Ok, cheap tires… AND they offer free rotation AND free tire replacement when you get a puncture… sounds good right?
First, It took them 9 hours to install my tires (with an appointment)
Then there is a constant 2 – 3 hour wait on rotation, and they don’t take appointments for rotation.
And if you don’t have your tires rotated, they wont honor the free tire replacement.
Great business model CostCo.
It’s always crowded, not enough people working the shop.

Not sure what’s up with all the negative reviews for this tire shop. For the most part, Costco is always busy. From the warehouse to the gas station you’re typically always going to run into long lines, their tire shop is no exception. Try to go on a weekday if you can. I tried to come here on a Saturday once, saw that they were slammed (as expected) and decided to try another day.
Got my tires changed here a few months ago. The whole process was easy and everything went smoothly. You get your usual low Costco prices and a good selection of tires ranging from budget to premium. Their warranty is awesome too! Free rotations for the life of your tire and as long as you maintain them properly according to the warranty then you’re covered. When I walked in there was one customer ahead of me already being helped by one of the workers. Waited a few minutes for my turn. When I was up we went outside to check out the tires on my car and take down general info like mileage, license plate number, make & model, etc. Went back inside, picked out tires, paid, then waited about an hour until my car was ready.
Came back today for my 5000 mile tire rotation. Stopped by after work and they weren’t busy at all. Was in and out in under half an hour. Same great customer service that I received when I got my tires replaced!
Expect to wait if you stop by on a weekend otherwise take advantage of your membership and get your tires here!