Coleman Moving Systems

Not sure where to start but my Main complaints are summarized as:
1) Company damaged multiple items including our new trampoline was broken in many places. Day late on delivering our stuff. Suppose to be packed on 28^th and delivered on the 29^th did not get delivered till the 30^th, causing my husband and I to take an extra day off work.
2) Lack of Professionalism. One of the movers asked my husband to go and get him smokes (after they were already a day late with our stuff) Very unprofessional. And he allowed his dog to run around in our house till I asked him to get him out of there. We locked our own dog up for the two days while they were here but they allowed their dog to run around our property and house.
3) Filed a claim and have left numerous message and no one will call us back or dealt with our claim.

I had a really great experience today with this moving company. I had two storage units that needed to be consolidated between my little cottage and my garage at my new place. JP and Wes were awesome! I would highly recommend them for your next move:)

I have used these guys for 3 different moves and keep coming back to them they are so good. Efficient, reasonable, and very careful with our furniture as well as the residence (walls, door jams, etc.).

WOW! Awesome moving company. My husband and I are thoroughly impressed. Scott and Pat arrived with our belongings from our San Diego home in record time. They were incredibly efficient, careful, polite and had a great sense of humour. It was 104 degrees with no ocean breeze in Loma LInda No complaints from Scott and Pat — They went above and beyond the call — by far the best moving company ever! Thanks guys and thanks to the owner Matt for making it all happen for us. You are the best! When we return to those Pacific Ocean breezes we will be calling you. Meanwhile we highly recommend your company to anyone moving to or from anywhere in SoCal.

Darrell and Dean were fantastic. We had an extremely difficult move from the 3^rd story to the 3^rd story and they were very professional and handled all of my belongings as if they were their own. I was very stressed out from the beginning, but they put my mind at ease from the start and didn’t let me down. The most impressive part was that upon finding out my couch didn’t fit up the stairwell they hoisted the couch up over the 2^nd story balcony and made it look simple. When you call to schedule you’re move ask for Darrell and Dean. I highly recommend them.

This was seriously the BEST moving experience we have had. I would give 6 stars if possible. Pat, «T», and Scott were awesome. They showed up a little early. They were very polite, friendly, funny, and especially important, hard workers. They listened to our needs and requests, and were very efficient and moved quickly. They were great with our stuff, careful with our stuff as well as our place (the walls, stairs, floors, ect.) They took apart furniture (the beds) then put them back together for us in the new place. They were careful not to mow over the kids when our children showed up underfoot at the end of the move.
We have been raving to all our friends and family about them and several of them have used Coleman and say the same thing. I would let these guys move my 92 year old grandma — they are just that good.

Professional, efficient, and reasonably priced! I was extremely happy with using Coleman Moving Systems.
I had a multi-​level, multi-​room move with difficult access from Malibu to San Diego. The team had the process down to a science and treated my possessions with great care without wasting any valuable time.
I am very grateful that this terrific service was recommended to me; I highly recommend them to you. Thanks CMS!

Best Movers Ever!!! Scott, Pat, and Dean helped us move this past weekend. This is the 3^rd time that we have hired them to help us move because they are so good and so much better than other moving companies. They are fast, hard-​working, and professional. We had fragile mirrors and artwork and nothing was broken. The move took over 11 hours as we had to move half of our stuff to storage and half to a new house and they worked hard the entire time. I strongly recommend them to anyone needing movers.

We are a staging company so we move a lot. We have been using Coleman Moving for a few years now. They are very responsive, professional and can quickly move under our sometimes aggressive deadlines.
We always request Scott and Pat and there is a reason; these guys know how to move and they do it quickly. They never slow down. They will also help us assemble furniture and beds when needed. They are awesome!

My mother-​in-​law recommended Coleman highly after she used them to clear out her mother’s condominium. She could not have been more right — I loved working with Coleman from start to finish. It was incredibly easy to schedule with the manager, Al, for an estimate, and the job did not exceed that estimate despite the fact that we moved locally (Encinitas to Carlsbad) on February 28^th, the one incredibly stormy day this winter. The crew — Scott, Dean, Pat, and JB — did not complain once about the monsoon-​like wind and rain. They also worked steadily from 8 to 5, barely taking a break. I’m sure the job took longer and was much harder because of the rain, and I appreciated their good humor and the fact that they stuck with the estimate I was given. I also appreciated how carefully they treated our furniture and how communicative they were about how to handle certain items. Thank you, Coleman, for making our move a great experience!

Absolutely terrible service. I had what should have been one of the easiest moves to make. I was moving from a small studio condo to an even smaller one bedroom apartment from downtown San Diego to Little Italy. Easy right and short. Not so much! The two men show up and one smells like marijuana. The other one gets lost on the property and it takes us about 10 minutes to find him. I contact the manager of the moving company, Matt to address the «high» employee. He initially tells me he cannot do anything about it. He was shocked because he didn’t know either of his men even smoked weed. I asked what he planned to do and he didn’t have any answer for me. Not until I threatened bad reviews did he finally say he would work something out. He called back and said he would replace the men about 30 minutes later. He actually came with the replacement and did help out a little to compensate for the time lost. However, the men were careless with my items even though I asked several times to take extra care of a brand new bedroom set that my mother had bought me as a graduation present. It was $ 3000 and insured. One of the movers had the nerve to suggest that since it was insured, it should be okay and that the furniture store would move it. Finally, we were headed to the new apartment (only 5 minutes away) but before we get there, the movers truck breaks down. It breaks down literally only feet away from my building but not close enough to matter. Also it is blocking traffic. For 45 minutes to an hour we sat there waiting for another of their trucks to arrive and assist. I took pictures and video. The truck finally comes and helps the other truck start. Now all of the men are working to unload the truck. I carefully check my furniture and the walls of the new apartment (this is a new construction property) to ensure no damage. They have already smudged the new walls in the hallway and my new apartment. As they were bringing in my bedroom set, I saw a large jagged scratch running down one of the drawers. The drawers that I had specifically asked the men to pad before leaving my old apartment but they said they would pad them in the truck. I was furious. I showed them the scratch and they admitted it was new. I took pictures and they tried to use some scratch fixer liquid to make it disappear. When it was time for me to pay, no one offered me any discount or acknowledged the damage to my property. I was only told that I would not be charged for the 45 minutes that the truck was down or for the extra man power. I asked about my furniture and all I got was that I could submit a claim and an apology. I am retired military and have a Navy brat. So I have been moving my whole life and this is by far the worst move that I have ever experienced.

These guys Scott and Pat I highly recommend ! They were on time, polite and were very helpful during this transition especially in this crazy weather. They made sure that all my belongings were safe and not going to get wet or damaged due to the rain. Thank you so much Scott and Pat!!! I will definitely recommend

We had a hard move: A third floor apartment full of big furniture including heavy gym equipment going to a four story house with tight stairwells and fragile wooden flooring.
The bottom line is, I’d recommend Coleman in a heartbeat. In my opinion the effort and professionalism they put in vastly exceeded reasonable expectations. They were fantastic. You can ask for teams by name through Coleman — ask for Scott. He and his team were unstoppable, hard working and friendly.
A bit more detail:
Customer service: great on the phone and great in person. All the information I needed they were on top of. On the day, even when things got tricky the team were friendly and easy to work with.
Reliability: delivered on everything they said they would and then exceeded it.
Flexibility: great. They could fit in with our dates and we had a few options re team size.
Price: I didn’t do an exhaustive price comparison but I can say we got three quotes and Coleman was really competitively priced.
Just going to end this review with an example, which pretty much sums up my experience. We have this BIG four poster bed. The team disassembled it into pieces to get it out of the apartment but when they arrived at our new place, they realized that even in those small pieces it would cause wall scraping. So they disassembled it almost entirely. In the space of fifteen minutes they’d disassembled and reassembled the entire bed.
That’s what I mean by exceed expectations. Highly recommended!

These guys showed up on time, were kind, courteous and communicative. They packed efficiently and moved us the next day. They busted their butts for 9 hours! When being paid by the hour, I expected a slow pace, but I saw these four guys breaking into a jog more than once. They were no slackers. The move took longer than I expected, but this was no fault of theirs. I simply underestimated the amount of work.
They ran their dolly across my wood floors thinking the «non-​marking» wheels wouldn’t make a mark. I saw it happen, pointed out a mark, and asked them to stop. They responded respectfully and the dolly didn’t enter the house again. They asked again about using it at the new house and were respectful when I asked them to hand-​carry the boxes in.
Furniture arrived intact and mostly unmarred, better than I expected. These guys handled our stuff better than we could have. We are still unpacking, but I haven’t seen anything broken or missing.
Completely satisfied here.

Never again! My boyfriend and I were moving out of a storage unit and really needed help. Coleman Moving had the right price and was able to send 2 guys and a truck with very little notice. The young gentleman showed up and were prepared to work. We began to unload the storage unit with a few things, and then the guys hopped in the truck and drove off!!! They didn’t say a word to us as to why they left. They left us hanging. We called the owner and he was apologetic but there was nothing he could do. He said the guys will be fired when they get back. It was the 1^st of the month, and we ccouldn’t find a truck to rent anywhere in town. What should have been an easy. Day move, ended up tmaking 4 days! I recommend you hire responsible adults if you are going to run a moving company. The most unprofessional company I have everdealt with!

Coleman Movers have a BBB «A+» rating and deserve it. They were prompt, thorough, fast and took great care of our belongings and our home. We had a terrible moving experience two years ago with another mover and were very thorough in researching movers this time around. Coleman charged a fair rate and provided exemplary service. We have lots of stairs in our new place and they lugged things up 2 flights of stairs, put our bed together for us, carried load after load of boxes up and down without leaving a single mark on our walls or a scuff on our wood floors. Highly recommend them!

As an update to my Coleman review– he denies triple charging the quoted price, he denies the theft «due to how long ago it was» first of all I JUST discovered Unilocal had I known about it when the actual move was I would indeed written a review back then. He was NOT there to watch his criminals steal my items — he did however state when i called to tell him I wont pay the 800.00 (when quoted 225.- it should have been no more then 3 hours) moving a few pieces of furniture and the wardrobe boxes– he said at the time «I advised the movers not to leave until they get their money»! I should have cancelled the check but I felt I would have been a thief like their guys.

Moving requires trusting somebody with your belongings.
I respectfully suggest you call someone else.

I can honestly say that the service we received from Coleman, namely Matt and Tal was outstanding. They worked very efficiently and professionally. I was very impressed with the pace that they maintained through the 6 hour move. These guys worked hard.

I talked Mr Brutally Honest into using a moving company to move our furniture because there’s a LOT of it, and many of the pieces are super heavy. So after doing my research through the BBB, I chose Coleman because they had a good rating and they were local.
And you know, I wasn’t so dissatisfied with this company until the end of things.
The guy who set my appointment answered all of my questions, and was courteous and professional on the phone… at first.
The men who came to move the furniture for us were clean and neat, and were hard-​working and professional, also… at first.
But as tales like this often end up, things did go horribly awry.
We gave the movers a key chain with a gate clicker (since we were moving out of a gated community) and our house key — which admittedly I should have taken off, but that’s neither here nor there.
At the end of the move and the end of the day — after we gave these guys a HUGE tip! — and after they had left, I realized we’d not gotten our clicker back.
Well, I called the dispatcher up, and he assured me the guys would bring it by the next day.
Sure enough, they brought the CLICKER… but no key chain, and NO HOUSE KEY!
When I called the company back up and explained the matter, all of a sudden the dispatcher (who shall remain nameless — unless you REALLY want to know who I spoke to) was less friendly, and actually downright hostile.
What would those two jokers have done with the key? How the hell should I know! Ask them… THEY have it! And NO, it didn’t fall off… it was on a pair of slip rings… and the clicker was THICK! What a load of bunk! Those two key rings holding things together could have held a full-​grown man up over a tank of sharks… nothing was falling off or coming undone!
The dispatcher even told me that he expected me to call back and apologize when I found the key! Yeah, that’ll happen. Not the apology part… I’ll admit when I’m wrong. I mean the finding the key part — because that key is gone baby, gone!
Now if they’d just wanted the key chains — because they *were* cool key chains — and had thrown the key in the trash, well fine! Just admit to that!
I don’t know what people do in empty apartment — and, frankly my dear, I don’t give a damn. Regardless, I was still liable for whatever happened until I turned the keys over to the management!
Not to mention the fact that on the day of the move and for a few days following, we still had personal effects in the old place!
Now I probably wouldn’t have made such a big deal out of things except for the fact that the guy who’d managed the paperwork — and to whom I’d initially given the key chain/​clicker/​key — was giving us his sob story about how child support was sucking the life out of him. And he KNEW that we had stuff left at the old place still… stuff that could have been sold at the swap meet or whatever and might have made his life a tad easier with regard to child support!
I’m not saying that *was* his intention, but the potential did rear its ugly head after all. It leaves one to wonder… right?
Anyway, all I’m saying is that *if* you choose to use this company to move your stuff, BE ABSOLUTELY SURE to account for EVERY SINGLE THING they touch. While they did their job and did it well, I have to rank them as less-​than-​trustworthy.