Coleman American Moving Services

I used this company to move from San Diego to Texas. The communication was excellent before paying and making the deal, but after the delivery is delivered and payment is made, the niceness and professional behavior stops. I had an issue with being charged for boxes that I never recieved for my TVs and mattresses. The amount was over 200 for these boxes. My 55 inch TV was wrapped in a blanket instead and thankfully it arrived safely. But one of my box springs (which is a very nice tempurpedic) has a dirt stain on the edge which would have been prevented if it was packed like promised by the salesman. I blame the salesman for this as he should have communicated the boxes needed for the shipment. The driver (Eric) and his helper did a great job loading and unloading. I would highly recommend this driver as he did a great job and deserves 5 stars. Not so happy about not receiving my credit due by the salesman or office personal.

I’ve decided to rate several aspects of the moving experience into three basic categories
The Good
Sales Process — Initial response to email request for quote, and in person quote were easy and smooth.
Packing Job — While somewhat disorganized and haphazardly packed, everything was packed pretty damned well. No damage to report.
The Bad
Miscommunication — Who’s on first? We _​COULD NOT_​get anyone at Coleman to get us a straight answer on very basic questions. IE: Who picks up our Car? What day will movers arrive? What Time? What do we need to do? We talked to no less than 4 different people who payed «he said she said» with one another through the entire process.
Lack of communication — See above, due to the clear lack of communication, we had to wait until agreed upon deadlines and reach out to Coleman. «Someone will call you the day before your move to confirm a time they will arrive.» — Nope, we had to call the regional manager at 8pm on his cell phone (provided to us by someone else in the office). He was a bit surprised «how did you get my mobile number?»
Disassembly — The packing crew clearly wanted to optimize space. They disassembled furniture that I didn’t know could be disassembled. This would of been an issue had the moving crew at our destination had not been so great. Everything got put back together in the end.
The Ugly
Dude Where’s my car? — The coordination of car moving was abysmal. Apparently it’s done through third party company. Since Coleman left the details until the last minute, they couldn’t arrange for anyone to receive our car until after our move date. Convenient. We ended up having to delay our trip so that we could drop the car off during business hours on the day of our planned move at Coleman.
Our stuff in Storage? — After getting impatient during our delivery window — we called Coleman to see what was up. «Oh, you’re stuff’s in storage in Portland it got there last week. I’ll call the local affiliate to arrange for a delivery.» — The next day the local movers got in touch with us.
Unprofessional — each time we reached out to Coleman in order clarify some communication issue (see above), there was quite a bit of «I can’t believe you’re bothering me with this» sort of attitude.
Bottom Line
In an era where great customer service is expected, Coleman failed miserably. While our stuff arrived ultimately on time, and undamaged — that’s not good enough in this modern age. When spending more than 5 grand on moving services, I expect very basic communication to be handled so that I don’t have to manage a mysterious process in the dark.
Attention Allied: All of these problems could be solved by forcing your poorly rated franchise to follow basic checklists for communication. You might consider handling this yourself. Some things that might help customers:
— A basic timeline /​checklist of what to expect (who does what, when)
— Follow up with useful information as promised, ie: Movers Arrive, When. ie: Car drop-​off, when.
— Movers arriving on time (our’s didn’t)

We used Coleman American about five months ago from southern CA to northern CA. The movers quit working every day by 1pm. They packed our belongings with so much brash carelessness. Lots of damages to total random things. Things we were looking for would be randomly lacked inside of something else. Items not taken out of drawers, just packed with tissue paper and everything was loose on the inside of the dressers. Many forgotten items in every room. Which led them to showing up for a third day to «pack» the rest of our stuff that we had to call and have them come back for. They showed up without any packing materials. Said it was at the warehouse, they didn’t realize they forgot so much. They placed our items on a semi being used for a separate drop off. Most of those items didn’t make it to our new home. I bet the amount that is being paid in damages from this company for our move is more than the move itself.
They tried to make us give them pity and as if we were doing them a favor by them delivering on a Saturday. One of the dudes had stomach issues and kept blowing up our toilet. It was disgusting.
But I have to say, while our belongings were being mistreated and damaged and stolen, the kissed our butts the whole time, trying to act like we were getting five star treatment. I don’t recommend this company. Breaking a bed and a mirror by using the wrong hardware, when we are only a few feet away in the same house. Why not just ask!

Not only was their estimate the lowest out of 5 movers, everything went exactly as they said, perfectly, and on time! I moved my whole house from San Diego to Las Vegas and it was a great, easy experience. Victor was my sales rep and made sure everything went smoothly. Katie at the main office stayed in touch with me which really helped reduce my anxiety! I definitely recommend them!

After reading their awful reviews, I was a little afraid to ship our stuff from San Diego to Hawaii with them. But I didn’t really have a choice since it was pre-​arranged with the military. So I documented everything we shipped and hoped for the best. From the beginning, they were great to work with. They called when they said they would, arrived when they said they would, packed up our stuff like they said they would and shipped it like they said they would. We received everything in Hawaii and nothing was broken! Doesn’t get better than that.

We used Coleman to move our stuff from San Diego to Portland. We moved from a 2-​story 4-​bdr home and shipped a car, so it was a decent amount of stuff. Everyone that we worked with was great — very professional and responsive. John Largey came to our house and gave us a fair estimate in writing, and then responded immediately several times as I changed the parameters and had additional questions. They arranged a service to pick up our truck and the packers, loaders and movers without us having to do much of anything. Katy Scott followed-​up and kept us in the loop.
The packers showed up on time and worked very diligently to pack us quickly and securely. They were friendly, too — even going back into the boxes to find my toddler’s plush toy that we forgot to set aside, which he cannot sleep without. My one complaint is that several smaller items were left behind for reasons unknown to me (my kids’ bath toys, for example). We discovered that the next day, after the truck left.
The loaders and movers (Rob & Lori Humphrey from AAA Moving and Storage) were similarly great. They called ahead to let us know when they’d be there, and were organized with their paperwork. They loaded on a Friday and told us they’d have our stuff to us in Portland by Monday. And they kept their word — they called me Monday morning at 8 a.m. to say they were about 30 mins away. Their team worked hard to unload us and make sure everything landed just where we wanted it. I would absolutely use them again.

I saw their truck on the freeway yesterday and it brought back such bad memories of our move from one house in San Diego to another just 3 miles away. The day before our move, I called to confirm and they said they didn’t have us scheduled. What’s? I had the contract signed by them. Well, they sent over «moving men» without any boxes. I had to go out and buy boxes. They didn’t even wrap up any of the furniture and we had so much damage. They were very rude when I called to report what happened. They immediately sent out a $ 100 check which I cashed. But the damage was higher than that. That was a trick on their part because unbeknownst to me, cashing the check meant that I agreed to accept that for the damage.

Would give zero stars if I could. There is a huge lack of customer service, efficiency, accountability, and integrity within this company. And now I can add possible theft to that list since my washer and dryer mysteriously disappeared along with four patio chairs. Not surprising the movers looked like criminals. Over the past 2 and ½ years I have had several problems with this company at the Jacksonville location. First I was supposed to have an automatic payment taken out of my checking account every month to cover this account which was never implemented and so I went several months thinking that I was all squared away with my payments when in fact no payments were going to my account. Then after a considerable amount of time I was notified that the billing department never charged my credit card for the moving fee of $ 500.00 which I was sure that I had paid. The billing department tacked on the extra $ 500.00 to my balance. December 2013 I was going to Virginia to see my family for Christmas. I contacted the office to notify them I would be coming in to get a few winter things out of storage. They said «OK no problem» and explained that they would be closed until after Christmas. Because of this I waited till December 26^th and missed Christmas with my family. I drove 8 hours to Jacksonville from Marathon to get my winter clothing and was told I could not access my unit because of an outstanding balance of $ 1,000.00. Then was forced to proceed up north without any winter clothing. After this incident I began doubling my payments for the next 5 to 6 months so that I could bring my account to a zero balance. After 6 months I called to inquire of my account balance and was told it was still $ 1,000.00. This is not mathematically possible! I was told by the billing department that I had to get my bank statements and prove to them what payments I have made. I had to research 2 years of bank statements and fax them to your billing office. I gave them a few months (which is more than adequate time) to apply the payments that I proved that I made to my account. I called again this past October for a new balance and to get a quote on having my storage moved to Fort Lauderdale FL on the first of November. This time I was told that I still owe $ 900.00. This is again is mathematically impossible and no one ever got back to me with a quote even though I have called back three times! I have been living in Fort Lauderdale for two months now with no furniture!!! December I called to make a payment and inquire about the balance and moving quote could never get anyone to answer the phone which in my experience is typical of the billing department. I eventually left a message stating that I gave authorization for them to charge my card that they have on file $ 200.00 and to please call me if there are any questions. I never got a call back or a charge on my credit card. When I scheduled my moving day I was told it would be 8 AM maybe 9 AM with the morning traffic. I took the day off to be at home for my shipment loosing a day of wages. I was then called by the movers that informed me that they were going to Miami first because they scheduled another move on the same day. I told him that I was given a time of 8−9AM and that I arranged to be off from work and I am on the way to Miami why not stop at my place first instead it did not make any sense. But I was told that was what the office wanted and it would now be 12PM before they arrived. At 12;30 I called again to see where they were and in the same breath the driver said we will be there in 30 min, an hour and a half, 2 hours. lol They did not arrive until 6PM and were not finished till 11PM my neighbors were furious because they had no where to park after coming home from work and I lost a days pay for nothing. On top of everything my washer and dryer were missing along with the patio chairs. My bed is broken so the side rails and the footboard are useless, my china cabinet will not close, and several items in my shipment were full of mold. I called them to open a claim and they just keep giving me a 1 – 800 number to another company who handles the claims and wont look for my missing items. The claim company is just as useless they were supposed to email the claim form and it has been 4 days and 4 phone messages later and still nothing and it is not in my junk mail. Worst moving/​storage company ever! Take my advice do your self a favor and find a different company!

here is the message I got from David J, the head mover, 5 months after I filed my review. I never heard anything back from the company other than David.
«It seems that you must have forgot that the movers did as you asked. We went beyond what we are suppose to do. Your wife is a total belligerent bitch and started cursing at us in chineeeeeeese. We did not scratch the piano, your dear wife used her finger nail in front of 5 people to scratch the surface.»

So, my family relocated back to CA from NC early 2013. We had a wonderful experience with our Allied affiliate who delivered top notch service at a truly affordable price. Needless to say, when I found out that we were relocating back to NC… I call Allied for a quote.
Unfortunately, Coleman American showed up at my door. I find it truly unfathomable to receive a quote that would cost me $ 2300 more to transport 40% less furniture. We made a conscientious decision to shed furniture to lower our moving cost… only to increase our moving cost by $ 2300, per Coleman American. REALLY?
When I asked the agent, how this is possible… he states that quotes are based off of individual opinion. Well, I guess a consumer needs to call various affiliates within Allied to get the best price!!!

I wish there was an option of not giving even one star. Agree with other reviewers about their terrible experience– they did not deliver on the date, don’t even respond to phone calls, things are ruthlessly broken and also missing, the insurance is a joke and the claims person extremely insensitive and rude, person who comes out to see your damage is from local repair company working with Coleman American Moving Services Inc and not truly a licensed insurance agent who can assess the value of your goods… the list is never ending. There are multiple complaints on Better Business Bureau about this company, I wish I had seen them prior to using Coleman American Moving Services Inc
We used the Maryland branch after a recommendation from a local highly respected small business mover. Please see the pictures posted on Coleman American Moving Services Inc Facebook page of how our stuff was packaged and damaged.
More so Coleman American Moving Services Inc claims person says that since we didn’t report the missing items before the driver left it is not their problem. So I guess what she means is that use Coleman American Moving Services Inc only if you have her superhuman ability to unpack everything before the driver leaves. They were clever enough to misplace smaller items that were packed inside boxes like fine china, I guess they knew the claims person has their back!
I would understand that the movers are humans and things happen but the company 2 months into this moving disaster is yet to resolve the issue, they have charged for services not provided, they have promised to resolve things and have not.
The strength and character of a company really shows in how they treat and support their clients after they have received their payment. Coleman American Moving Services Inc is definitely not showing any remorse except apology emails and unfulfilled promises. Will keep you guys updated on how and when they resolve our issues… till then look at the pictures posted on their Facebook page about our move and think if you want your personal possessions handled like that :(

Just absolutely horrible! MANY things went missing, worst experience we have had with movers. The main guy who was in charge for scheduling was not helpful at all! They stole many things and the worst part is they didn’t even care. All I can say is, it was just pathetic and disappointing and now my family and I are discovering more things that are missing. The worker people were hardworking unlike the guy behind the phone scheduling…

I used Coleman to move our family’s goods from San Diego to Boson.
Everyone I interacted with was very professional. Shereen was thorough, friendly, and answered my numerous questions promptly (usually within a few hours). She explained the moving process better than her competitors and did her best to get me the best possible price. I really enjoyed working with her because she provided great, friendly service!
Our movers, Rod and Alan were friendly and worked quickly. Rod had over 25 years experience and really seemed to know what he was doing. They carefully packed all our furniture and I have good faith that it will arrive undamaged. Moving is dirty process and we have 6 month old cream colored carpets in the home we’re moving out of. We needed to keep the carpets clean because we’re renting this home and will eventually sell. Rod and Alan respected our wishes and laid down plastic to keep the carpets clean.
I would have given Coleman 5 stars except the movers left a few scratches on the walls and accidentally ripped ½ of our bike wrap out of the ceiling.
Haven’t seen the goods unpacked in our new home yet, but as of now, I would recommend Coleman.

My move was absolutely seamless and perfect from San Diego to Philly. The rep that came to my home was professional, offered awesome advice, and in the end, I went with this company because of how thorough she was. They booked me quickly, and every person I have dealt with — from folks in the office, to the guys in the warehouse — were just perfect. And — my stuff got moved without incident. Manny was my mover and I got 3 calls from him at different times just to let me know that things were ok. All in all, I totally recommend these people! You will not be disappointed.

Moving is a huge hassle no matter how you handle it, but Coleman American did their part to ease the pain for us. We moved from San Diego to the northern VA area and contacted several companies for cost/​service comparison. The Coleman reps were professional, efficient, and always right on time from the cost estimate through the pick up and on delivery day. We were offered the option to use their boxes to do most of our own packing, and then they took care of the heavy lifting. I believe we made the right choice and I would recommend this company to anyone considering a move.

Coleman American moved us from San Diego to Port Charlotte, FL and I couldn’t be more pleased. They weren’t the lowest bidder, but their reviews indicated that they would be our best choice. We were not wrong. Their driver, Bill Gilkey, is a consummate professional and the loaders he brought were extremely efficient and respectful of our «stuff». When Bill arrived in Florida, the individuals he brought to offload were every bit as good as the loaders. I would not hesitate to recommend this firm to anyone needing moving services.

The movers were super professional and provided great service, but the price was a bit of an issue. When I first spoke about the packing and moving service, the estimate I received seemed a bit high, but I received reassurance that the estimate was overpriced so it was probably going to end up being charged less. The person I spoke to also stressed the number of boxes being packed and moved. I ended up moving less than half the number of boxes that were estimated and believed that I would be saving quite a bit of money when being charged in the end (you’re charged once just for authorization, then that charge is taken off and a new charge is made). However, the boxes were charged by weight (I did not get to see the actual weigh-​in even though I checked the box in the paperwork to show that I did want to see it, which bothered me a little bit but I didn’t feel like arguing about it) and apparently the actual weight of my items was a bit over the estimated weight so they told me that I was being charged less than what I should be charged — that they were «honoring the estimate.» The last clarification was only made because I called them after checking my online banking account and saw that I was charged the estimate even though I’d believed that I’d be charged less, which made me concerned. I just wish the pricing had been more transparent — otherwise I’d give them 5 stars.