Cold Stone Creamery

My daughters had their heart set on an ice cream cake for their birthday party. They wanted a mermaid themed party, but are not fans of «The Little Mermaid» (too scary!). It is VERY difficult to find anything related to mermaids without finding Ariel. I called and spoke to Leo about a week before the party and he was extremely helpful, taking down all my information, asking me to send pictures of our other decorations so they could get a feel for what we wanted. They even went to a store close by to buy decorations to put on top of the cake, in place of «Ariel». We were able to choose the kind of cake, and two different flavors of ice cream, each with a different mix-​in. It was delicious! They had it ready on time, and my girls loved it. Thank you to a professional staff, especially Leo and Jeannie!

Says it closes at 10pm, but apparently not today? 9:15 pm and door is locked. I guess the employees care more about going home early than working their entire shift.

Came here on a Sunday for dessert with my friends after devouring tacos nearby. I wanted something non dairy so sorbet was something I was craving. My friend wanted anything with Oreos on a waffle cone. My other friend just wanted something with strawberries. First, they didn’t have anything sorbet out to choose from – not one! I would’ve taken any flavor. Then we were greeted by the sign that they were out of Oreos! What? Apparently there’s a shortage on Oreos that we didn’t know about. Then no waffle cones, just bowls. We were going to be walking around after so something in a cone would be more mobile. Since we stood in line for a bit, we just ordered whatever they had and settled for less than a satisfactory dessert.

Was craving ice cream, walked in with 4 other people in line and there was only one employee working, I figured it shouldn’t be to bad, maybe a little wait and ice cream is worth a little wait right?
But here’s the kicker the solo employee literally had a conversation with each person she helped in line, I’m not talking a friendly minute conversation, full on conversations. Never once did she acknowledge us or took a moment to at least say «I will be right with you»
*Jeopardy song playing*
after waiting and waiting and still no acknowledgment, we turned around and just left.
When you mess with someones ice cream craving you really piss them off, Just sayin’
RANDOM FACT:
In 1995, Cold Stone Creamery opened its first franchise store in Tucson, Arizona

I am so sorry to the people that work here, I feel like every time we visit they are about to close, and not just us but many other people still go in. How kind of them for still letting us take our time and still leave the store open for us and others to buy and enjoy some ice cream.
I am so ecstatic for the flavor of the month, PUMPKIN Ice Cream, I do wish they brought cinnamon back, but well I still love getting my weekly fix here. Great customer service, thanks guys!

Super crowded, but only one person working (I gave it two stars because of her– I felt bad that she was all alone and there were so many people in line. Otherwise I would have only given one star.)
A lot more expensive than most cold stones, and the cone that I got was really stale. Probably won’t be returning. I’m disappointed because I live up the hill and now if I want ice cream I’ll have to drive elsewhere.

Service was on point and helped me right away. Asked for no pecans in my founders favorite ice cream so they gave me extra brownie for no additional. It was delicious!

1^st – overpriced:$ 7.75 for a «like it.» Coming from the SF Bay Area, I laughed at the price gouging. Then, my B’day Cake Remix looked like it was eaten and spit back into the bowl; by the time the teenage girl was done moxing, it had already half melted. I wish the owner was present, because I could explain to him/​her why the server did not get a tip. Even as a tourist, I would dissuade anyone from giving patronage to this place.

I love love love Coldstones… but this one has really turned me off. There is an employee who will toss your ice cream around and turn it upside down when he gives it to you. He skimps on portions and add-​ons and is generally obnoxious. The routine gets old after the first time.
Also, they never have pistachio… I will actually leave Old Town and Drive to PB to get my Coldstone’s fix before going there.

Basically: the staff is extremely rude and unhelpful and the ice cream is underwhelming and overpriced. Overall, if you feel like paying five dollars to be mistreated by ice cream servers, then I suggest you try this place.

Always a great experience every time we come here! The staff are great and always have yummy ideas. I love this location right on the main drag in Old Town, you can grab your favorite ice cream just walk around or they have a couple of seating areas outside do you can people watch.

Great service. Even asked my husband if he was military to ensure we got the discount. Thank you Cold Stone for having a dairy free option for me and dairy full for my husband.

Omg this place should be world wide I love it its a bit pricey but its the greatest treat yourself ice cream. I try to go eveyother week just to feel special. I mean this ice cream puts a smile on my face every time

Good ice cream with a real long wait. Not sure why they have only two servers in an extremely busy part of San Diego. Expect to wait about 30 minutes.

Cold Stone Ice Cream!!! are you kidding me!!! is there anything better!!! This place is always packed and understandably so: IT IS COLD STONE ICE CREAM!!! You pick everything you want and they mix it together on their «Cold Stone,» then pile it all on a huge waffle cone or in a cup, whatever you choose. I’ve been to Cold Stone in Old Town a few times and have no complaints. Never had to long of a wait and the service has always been friendly. Lower prices would get me to go back more often. They have a little seating area outside that is kind of unique. This is definitely a great asset to Old Town.

Yummy ice cream and very helpful staff. As our two small kids were eating their ice cream, one of the workers saw the mess they were making and brought out some wet paper towels to help clean them up… very helpful! We chatted a while with the owner and she was very nice and friendly!

Came here tonight on 8−7−14 and although I didn’t catch their names, the girl and guy who helped us were so friendly and helpful! Definitely would come back, I’ve never had such a good experience at Cold Stone!

I love the ice cream here! I like mixing things up and getting different flavors.
The staff was super friendly too!
Parking was rough. I have a big truck and was trying to turn around in this small parking lot. Didn’t work out. Recommend trolley, smart car, or motorcycle!

My favorite Cold Stone in San Diego. Hands Down. The staff is always friendly and helpful PLUS when you get a «mix in» their generous, unlike other ice cream shops. I also think their «Cash Only» policy is great, the credit card companies are charging through the nose constantly. Also, if your having trouble parking, go around to the back, there’s always open spaces. And for the record to all the misguided bad reviews complaining about the prices: This is high quality ice cream, you get what you pay for. Stop Bitching. If you don’t appreciate the flavor and quality and would much rather prefer cheep low grade ice cream go to 31 Flavors.
This Cold Stone in Old Town ROCKS!!! Enough said.

It’s a shame that I have to waste my 60^th review on this dump. We went here after a great meal at Café Coyote, which is just across the street.
After finishing dinner, my friend remarked that she had a coupon for a free sundae. We walked over and the first thing I am greeted with is a huge sign by the front door «CASH ONLY»
Are you kidding me? Pretty sure this is the 21^st century. These mother failures need to figure out that no one’s carrying cash anymore. NO ONE!
Once we saw that, we were resigned to only getting the free sundae on the coupon. As I looked at the coupon, I heard the jack off behind the counter yell to his co-​worker «We aren’t taking coupons tonight, are we?» Why wouldn’t you take coupons? Apparently the co-​worker said they were. Lucky me… hate to have missed out on this one of a kind ice cream — NOT.
So, I’m trying to figure out what type of ice cream is pictured on the coupon that I have. My friend asks the guy what type of ice cream. «You can’t get that ice cream with the coupon» is his reply. My friend: «I know, but what type is it» «You only get 1 ice cream and 1 topping with the coupon… you can’t get that ice cream» is his reply. My friend: «I know, but what type of ice cream is this?» Still no answer — he’s just trying to tell us that whatever type of ice cream that is, we’re not getting it.
Here’s the icing on the cake — I order something and decide to give them a tip — nothing. No singing, no dancing, no nothing… That’s what Cold Stone is about — you tip them, they sing and dance, etc. Well, they at least say something.
This whole place is a bunch of drunken turds. They clearly hate customers and would like nothing better than for you to turn around and walk the crap out of their sorry lives.
Do yourself a favor — there are a billion ice cream places in San Diego — many of them close to this place — go find one of them and don’t waste your time with these morons.