Clark Pest Control

Normally I check out reviews before I do business with any company, howver this time I was under a serious time crunch to get my rental property tented prior the tenants moving in. The property needed some wood repairs in addition (fascia etc) to tenting. The tent was done on 10÷21÷15. I was told I would be billed within 60 days. I received the bill for the total amount however the wood repair hasn’t been done. There a piece of lumber and a can of paint thats been in my front yard for over 2 wks. I called the company the week before last. I told them I will more than gladly pay for the work performed (tent) but I was not going to pay the balance in full because they haven’t started nor completed the wood work. I was told that someone would call me back. Its been over a week… no phone call. As a owner of multiple properties with friends that own multiple properties… guess who is not getting a referral.

WORST COMPANY IN SAN DIEGO. I was fed up with paying more for pest control so I decided to go with Clark. What a mistake. They were great at first but after a very short time, I started noticing problems around the house. Once I was finally sick of dealing with pest control that should be getting handled by professionals, I had:
1. picked 4 ticks off my dog
2. dealt with two flea battles
3. discovered a huge ant problem that led to them getting into my kitchen and baths.
4. killed three baby rats that had gotten into my garage.
5. cleared spider webs around the house countless times.
My daughters nanny was aware of my frustrations and one day she saw somebody show up and clock in their face time on my property. She questioned him regarding the lack of service and he stated that the previous «technician» had been not making his rounds and had been fired. This new «technician» only showed a few more times and again the same thing happened… No Show.
They never forget to bill you on time though – this is for sure. I started to refuse to pay $ 190.00 bill in the end– a small price to eat for a company that is clearly falling short of the promise they made. I was contacted by their «customer service» department to whom I explained why I was refusing to pay. After being told that my statements were not true and only one «technician» ever serviced my house she summarized her rebuttal by telling me, «you should just be an adult and pay your bill.» They are making threats to report nonpayment to the credit bureau even. Unbelievable.
if this experience doesn’t convince you to shop elsewhere for pest control service. just look at one of their trucks as they drive down the road. The old saying, «a mechanic is only as good as his shop» definitely holds true here. their trucks are beat up and just as sloppy looking as their employees. Spend your money wisely and DO NOT CHOOSE CLARK PEST CONTROL.

Okay, so we have been struggling with Clark for a few months, MANY no shows, I would get a post card, with a date\time, make sure to be here, and no one shows. I would call, and yes they would send someone to spray, but never when scheduled. I asked supervisors to call me, and no calls. I had my breaking point this week, I have made it clear i ONLY wanted my scheduled service dates on Friday, as that’s when i Work from home. However, Clark randomly shows on Monday. I happen to be home not feeling well, and well. honestly, no phone call, no warning, you just SHOW? Really, … and what if I wasn’t home? …Anywho i proceeded to ask the technician to leave (he was actually very nice), he did, I called and cancelled the next day. I was asked to reply to an email to complete my cancellation,. and I did, however. Clarks email servers were rejecting all mail from
. So i forwarded it to my work email, tried again, and more email server rejects. So I called Clark, had them note on my account that i TRIED to cancel via Email, and they noted it in my account. About an hour later, a tech was at my door, trying to convince me not to cancel, sorry but not the way to handle this. Perhaps a supervisor or owner, but no. you don’t send a tech. (PS this is NOT an invitation for an owner or supervisor to call me, that window is closed). So today, again still home, as im not feeling well. and knock knock … Another tech has showed up to service my yard, this one doesn’t know that i cancelled.
…Seriously Clark, get your self together, this is embarrassing for you as a company. No organization, terrible customer service, and look at the situations you are putting your techs in. You guys seriously need some leadership change there.
Again, this is NOT an invitation to contact me, I DO not want anyone else showing up at my door.
Ps, hire someone to manage your email servers.
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain
by
. [12.220.9.97].

I have since been contacted by Clark and told that they had some problems with some techs and had fired them. I guess that possibly fixed the problem, but as I mentioned before, this had happened 3 times before, even with different techs. The false service aside, they still cost too high and provide mediocre service. I have since found a better company, one that actually comes when they are supposed to, treats the property 10x better, and costs $ 25 less per service treatment!!!

Unfortunately I can’t give a zero or negative star. And additionally I have to use them because my rental company uses them exclusively. Nevertheless, had an appt, scheduled work around it and they were supposed to show between 3 – 5. 4:45 comes, hadn’t heard anything and so I called. They didn’t even if d my order and didn’t know they were scheduled for me. So they finally found our order and said, oh the driver is running behind, let me call him and get back to you. Welp, 30+ minutes later I get a call back and the answer is, oops we meant to move your order to another tech, but somehow the ball got dropped. Soooo no one is coming today, how about another day? At this point I am about to blow a gasket as they try schedule me for another 2hr window. After insisting they
right and at least show on the hour rather than the window and 2 more calls back and forth and apparently they come tomorrow at 8am. Guess we will see if they can get off the 1 star after tomorrow.-
Update, they definitely have tried to make things right and brought the guy out at 8am sharp this morning as requested. He was friendly and quickly was in and out. Also received a follow up call from Rueben asking if there was anything else they could do to make it right. Still not happy about yesterday but definite props for doing something to make it right. Now as long as there are no more of those nasty Lil critters showing up at our new rental, all is forgiven.

Horrible !!! We all hate waiting around for service request but it’s understandable. But what isn’t is when you are given a time gap and they don’t show they don’t call either to let you know what the situation is. After calling to find out what is going on they say they need to schedule the appointment for another day. Really another day ??? Because we all have time to take off of work and wait around for someone to show. In short I would search for someone else who can actually show up !!

Seemingly effective treatments. However, got rid of Clark’s because of the unbelievably shocking inflexibility I had with the scheduler. I arrange for each service so I can unlock our gate. I was out of town when they called to confirm next appointment. I informed them that I was out of town for a week and we’d have to reschedule. They absolutely refused insisting that per my contract service had to be completed while I was away. I mean I was asking for a week slip! They go rude so I fired them on the spot. My contract allowed me :-)

Very professional, friendly, diligent and considerate. I made our initial call on a busy Saturday morning (last May) and Clark had a technician out by early afternoon. Richard was very helpful and knowledgeable in accessing the property. We had special instructions regarding my mother’s home and also had a dog on the property and the staff (customer service, billing, tech and mangers) were always as accommodating as possible. My phone calls were always returned within 24 hours. I believe Joey was our most recent tech and was also patient to answer our many questions about rodents. I was very surprised to receive a call from Jake (manager) who was compassionate about our situation. Great customer service. We will continue to refer business to Clark.

Awful. The first time went fine, but they came to the property again without making an appointment and had a neighbor let them in, then charged us for it. They refuse to let this payment go, even though I have contacted them numerous times to tell them I never asked them to come treat the area. They claimed that because the first time I allowed the neighbor to let them in, they assumed that that would always be the case.

Using Clark Pest Control has been one of the best experiences of my life. They have unparallel customer service that exceeds any in the industry. Two techs in particular, Ray and Richard have been nothing but a joy to work with and they make you seem like family. I would recommend Clark’s Services to anyone!!!

Ray Studevent is are pest control guy and he is awesome. He does a great job at keeping the ants and spiders away from our home. Every time I call him with a pest issue he doesn’t hesitate to stop by and takes care of it immediately.

A home in Poway that I work for advised me to call Clark Pest Control in Poway. They have been a customer for a long time now. I personally would really like to thank our Tech Ray Studevent. I called, He listened and executed the problem. I will continue to call Clark Pest Control and ask for Ray in Poway.
Thanks Ray.

I’m honestly shocked that this company doesn’t have a higher rating. We’re in Poway, we also have Ray, and he is wonderful. Very prompt, explains everything. Great service and seems very knowledgeable. When our ants weren’t completely gone in a week, I called Ray just as he told me to — he came back out and did a little something in my wall sockets and bam — no more ants. Very happy with Clark and would recommend to anyone!

Terrible. We are selling our house so it had to be tented. They trampled the s#@t out of all our garden beds, broke numerous branches off the plumeria tree, tracked mud everywhere and didn’t inform us of all the work that needed to be done so set off our burglar alarm. They also did not have the gas company turn the gas back on, nor did they re-​light the water heater, so guess what? No hot water! DO NOT HIRE THEM!

Don’t do what they say — still waiting for bed bug report from 1 year ago — sent numerous emails asking for it — no response —
***UPDATE***Owner called me and was very apologetic about the situation — Explained that the inspector that came was not longer with the company and had dropped the ball… Sent me a full refund…
Thanks for the fast response

If you’re thinking about using Clarks for weed control… do not do it! Our weeds were out of control and my husband decided to try and call Clarks to take care of it. They gave a quote of about 90 every other month to keep up with it for a year.
I got the impression that they would take care of the weeds, but all they do is spray them. Okay, I thought, I guess their spray is a pretty awesome thing that would murder all the weeds and their children if we’re paying nearly 90 bucks every other month for them to spray. Yeah, no. Apparently, the store-​bought bayer spray works better than this «super clarks spray». I was informed that it would work so well that we would just have to rake the weeds and they would just come right out. Not the case at all. Our lawn still looks horrible and these weeds are definitely not taken care of.
I honestly don’t know much about their pest control so I can’t review them on that, but based on weed control… do not use them. And they make you sign a contract to «maintain» you lawn. So we were stuck having to pay for an unsatisfied service every other month. It does kill us a little inside everytime to the bill comes in.

I just wanted to update to say Jason came back and fixed the fan blade that had been broken during the heat treatment, free of charge.
Excellent service and I cannot recommend it enough.

Had a very good experience with them out here in East County.
Their technician Phil Collins (I know… seriously…that’s his name) was very friendly, one of the nicest service people we’ve dealt with. Particularly when someone is going in your yard and home, you want to feel like they aren’t going to come back and murder you in your sleep or steal your car.
He was able to get our ant problem resolved and very carefully explained the contract for treatment every other month.
We were unable to continue our contract with them due to a family emergency, and they were very accommodating in allowing us to cancel the service… some of these service companies that get you in a contract won’t budge for any reason.
Obviously by some of the reviews here, not everyone has the same positive view, but from what I experienced, they were fair and honest people who also did a darn good job of getting rid of our ants!

I called Clark today after noticing a huge Brown Widow spider nest in my garage. The agent that services my area, Mike Leone, was very efficient in calling me to follow up and schedule a time to come inspect the issue — he was able to come out later that same day.
Long story short, he was incredibly honest, helpful, and kind. It’s people like Mike who restore my faith in humanity. If I ever need pest control again, Clark will be the first company I call. Thanks again for your help, Mike! You’re the best!

Followup from my fiasco…
THE PROBLEM…
When we had clarks come out to spray for spiders, we ordered a specific Botanical product for them to spray on the inside. To our dismay when I called to verify after they serviced our house, I discovered that the technician sprayed another synthetic chemical that we didn’t want…
THE FIX…
I get a call from Ian Clark on Saturday and he apologized for the mishap, he also refunded our money, and to top it all off he sent one of his supervisors over who scrubbed on his hands and knees all of the areas the tech sprayed with the wrong product.
MY THOUGHTS…
Unfortunately, in any business, there is in occasional, inevitable miscommunication and we just happen to be the victim in this case.
However, I have to say I am impressed with their willingness to make the wrong right, and hold up their reputation for being a «customer service» oriented company, which i have to say they did quite well…
WOULD I RECOMMEND THEM?
Yes…We canceled our service contract simply because they no longer carry the specific product we want… but I would recommend them to anyone with spiders because they fixed our spider problem.
(Friday they were a 1 star but after today, I bump them up to 3 Stars)