City National Bank

Ended up with this bank after our previous bank was taken over. High fees, bad service and an overall attitude that their bank is above having to deal with companies struggling in a bad economy. Had loans with them taken over by the other bank and never missed a payment or were late, but was still treated like a red-​headed step child. Would never recommend them to anyone.
This review is not specifically about the Broadway branch, but CNB in general.

Not a regular customer but was cashing a check at the Mission Valley Branch. No line, 4:30 on Friday. Had to wait for the teller to return from the back. Teller was not very friendly, looked miserable, and didn’t offer much in the way of basic customer service niceties. Stared at her computer for what seemed like an eternity without saying a word. I’ve never waited so long to cash a $ 100 check at a bank that issued it. I’ve done this at numerous other banks and found it to be more pleasant.
The bank hasn’t convinced me to even consider banking with them.

Personal service and employees who work there are fantastic, they are super nice and I would give them 5 stars for their staff support.
As far as the business banking, they are many things that I don’t like.
1. They don’t have online banking where you can download your bank statements. I have been asking for this for years.
2. They stopped sending bank statements via mail and now have put it on CD along with copies of checks. Why do this??? It’s so inconvenient.
3. They started charging fees, really high fees, called my banker and they stopped temporarily.
4. No convenient ATM’s like Wells Fargos or Bank of America when I’m traveling and need to get money out. This is why I also bank with Wells Fargo and BofA.
Overall, outside of their great customer service CNB’s benefits are not that compelling. They would be great if they got their online banking on par with their competitors.