Chico’s

This store SUCKS! The sales staff is frumpy, rude and only attentive to their ‘regulars’; they could care less about anyone new that comes in to shop. I also can never find my size in this store. Maybe their ‘regulars’ are mostly larger ladies so they don’t order many small sizes?! Whatever the reason, the experiences I’ve had in this store have convinced me to stop shopping @ Chicos. I refuse to spend my hard earned money on a brand that clearly doesn’t value my business.

I’m writing this review so that others know the women who work at the store in Carmel Mountain are amazing. I shopped there this morning and thought the store was busy for a Wednesday, and expected little help. I was shocked by the friendly service, and the ease in returning the items I bought online. Going by the Chico’s online sizing chart, I bought sizes way too large. Judy, set me up in a fitting room, she was extremely attentive, and quite helpful in finding the right size and fit for me. I was astounded that she brought me a size and a half smaller in one style, and a one size down in another, and they fit perfectly. I’m so happy. Thank you again Judy!

I was under impressed with the lack of helpfulness of the 3 sales women there. In other cities, they are crawling over each other trying to help me. I was well dressed, and have spent alot of money at Chico’s. They like to hang around the register, but thats not where we are shopping. I could have spend hundreds more, but just didnt feel like it there…

I am writing this review on behalf of my Mother, who used to like shopping here. However, the past FIVE times she has patronized the store, all of the clerks there have flat out ignored her while being openly friendly to other patrons. My Mother is a principal — she is successful, professional, welll-​mannered, and is just as entitled to service as anyone else. Because she’s the type of person that wants to give people the benefit of the doubt, she continued to go into the store, only to be met with the same dismissive behavior EVERY single time.
This type of rude, discriminatory behavior is disgusting. The clerks there need to work on their customer service skills and realize that ALL customers are entitled to good service. Not only will I write a review to alert others to their behavior, but I will call the corporate office to make a formal complaint as well. This is 2013. We are not in the deep south. How dare you treat customers like this? Seems like a recurring theme in other reviews I’m reading. You lost out on the potential for a regular customer and don’t deserve her business or anyone elses.

It is a very nice store in the heart of Carmel Mountain shopping mall, mostly catering women in the age range 50 – 65. The blouses are very nice and pretty fabrics and patterns, so even if I am younger, I like to get some pieces from this store from time to time. It is focused in classy ladies with a flair for big, chunky yet elegant jewelry and very airy blouses. What I like most is that they have constant sales in the accessories section, so I get jewelry as gifts for my friends from here when the prices are great. I would say they have a classy yet not conservative, serious style.

I need to vent about their commercials on tv. The slimming line of clothing on a woman who is like a size ONE! Please Chico’s…use a real person who maybe needs a little slimming! Not a woman without an ounce of fat on her!

Ok! Some help not a lot. I walked in wearing clothes still on display and was asked if I shopped there
1

I’m a loyal Chico’s shopper and I love it when I go in and Kathleen is working. She is wonderful. I would not say the same for most of the other associates. Yesterday I had an experience that I’ve experienced a couple of times before. I was out and about doing my Thanksgiving shopping and ran in there to pick up an item that was on hold and to look for a pair of pants. I was not dressed to the nine’s but I wasn’t a slob. Do you think I could get anyone to help me??? NO! My feeling is they judge you by how your dressed and I hate to say it, but I also think they judge by your nationality. I called and complained to the corporate store today and I reached a lovely person named Toni. She apologized, read back about what I was complaining about and told me I’d be hearing from management.
I love Chico’s and shop in Temecula (when visiting my Mom), Fashion Valley and the outlet in Viejas. They are totally out of my way but worth it. In the future I’ll be calling to see if Kathleen is in before I step foot again in this store.

I live very close to the Chico’s in Carmel Mountain and am getting married soon. My soon to be Mother In Law is in need a a certain top that I thought they may carry there, even though it is a bit pricey there. Me and my younger daughter (10) went in at 7:45 on a Thursday night and were very pleasantly surprized at the cool jewelry and the sale stuff, and did see several shirts right away she would have been able to chose from, so I was so excited. A petite woman with long brown hair asked if we needed help while the lady at the register stared at us the whole time like we were going to hold the place up or something! Ugh. Anyways, the nice lady assisted me in the right area and told me about their last day it was of a great sale. So I was thinking I could buy the blouse and jewelry for me and get the sale, and return if it didnt work out for her. So I was holding them up etc. and at 8:00 ON THE BLEEPING NOSE then lady from the register comes over, and says really loud, «OK ladies! Its time we close, so lets go!» and scoots us toward the door and opens it and sort of gestures to get out!!! OMG how RUDE! If a customer is in a store at the last minute and about to pick something out, you stand at the door so no other customers come in, and then you wait a few minutes until they check out! Wholly moley. I was so embarrased for her! So I was like, geeeze I guess I will come back another time, and my daughter was standing outside the door w/​the lady holding the door open for me as I stopped and took a last look at the blouse and my daughter went to come in to meet up w/​me as I was walking toward the door and that lady totally put her arm out like she was holding back traffic! I will NOT go back there to shop again, and will NOT let my soon to be MIL go there for anything. She needs some customer service lessons! ugh!