Chase Bank

Standard Chase bank, but miles above the Washington St branch in terms of… everything.
Came in referring someone to open a checking account. Banker was very helpful, although he did speak about personal stuff a little more than he should have?(Nothing bad, just his travels and what he likes to do and this and that). I think he was just trying to spark up a conversation or whatever but it did take a lot of time and I was on a schedule. I ended up having to leave before he finished. It wasn’t to open an account for me, but I would’ve had to hurry him along if it were.
Haven’t had to wait too long in line for the tellers, although they could use one or two more at the windows during peak hours. They should know that –_​_​–
There’s always a security guy in the parking lot so make sure you’re really parking there for Chase. I don’t know what happens (ticket or tow) but you don’t want it to happen to you.
Overall, I’d choose this branch over Washington St. Unless they give me a reason not to later on.

The last 2 times I was in there, there was one teller on and a line with 7 to 8 people waiting. Both times a manger came out and asked if anyone was doing a transaction not involving cash back etc. Each time I told the manager they need more tellers on. (Or better yet why doesn’t he, the manger get in there and get the line moving.) Each time my comment fell on deaf ears. When I mention to the teller, when I finally get up there, about the lack of tellers and wait, I am am told they can show me how to do the transaction on the ATM. I would not be waiting in line if I wanted to do my transaction on a ATM.
This branch is worse than Bank of America, I am happy that my main bank is Cal Coast Credit Union and I only need to go into Chase once a month. If I had to deal this on a more regular basis, I would have switched banks a long time ago.
Bottom line, I have been in other branches and never had the 1 teller issue and long lines and long wait times.
My 2 cents.

Wow, the nerve of these people.
I went into this branch for a simple medallion stamp (identity verification) on a transfer of US Savings Bonds I had inherited recently. According to the folks at the US Treasury Dept, the executor of the will and two other people connected with the will of the deceased, the medallion stamp was an easy thing to get done. Just bring in the documents to a financial institution, present your ID and you should be in and out in two minutes with the stamp. I first came into this branch — my neighborhood branch — and consulted with a business banker we will call «Jefferson NoGoing». Jefferson was a little perplexed at the basic service I asked for and told me to wait while he got, as one other reviewer called her, «That Asian Chick.» After glancing over the documents she told me that she need the ORIGINAL copy of the will, the ORIGINAL death certificates for the two parties listed on the savings bonds and then they would submit everything to their «legal team» for verification before the documents could be stamped. I sat there a little confused and said that this was just a simple matter of verifying identity and the medallion stamp was something very common. They told me I needed all of this original paperwork before we could proceed.
So, what did I do? I went to another branch and got that medallion stamp without batting an eye.
The next time I was in the Hillcrest branch I brought a copy of the stamped documents with me and told Jefferson NoGoing that I just went to another branch and didn’t have a problem getting a stamp. I told him that I was disappointed that I couldn’t get done a simple banking procedure at my local branch and had to go out of my way to go to another place. Perhaps it was a training issue, I explained. Jefferson said that it was all more complicated than that and that a medallion stamp was a lot more than just identity verification, but, as he said, «I won’t get into the explanation here.» Oh, I guess you can’t explain to me this for «security reasons,» it’s «top secret» or you just really don’t know what you are doing so you have to jerk me around some more?
It didn’t end there. I made the mistake of telling Mr. NoGoing where I got the stamp done because then he got other people involved. I think he did this because he knew I would write a customer complaint and name names, so he tried to head me off at the pass in an Old West sort of way. So, TODAY, two weeks after all this I get a call from the woman who provided me the medallion stamp service at the other branch. I have no idea why she called except maybe to get a better sense of what happened. She was a bit contrite, telling me that she «may have» stamped the documents in error and that she was sorry for the inconsistencies in service across Chase. I think Jefferson put forth an inaccurate case to his superiors just to do a CYA after he knew he messed up. This is just a terrible way to do business and has been an unnecessary waste of my time as a customer.
Hillcrest branch, you are now causing me to rethink my entire relationship with Chase. If I do decide to leave, I will have Mr. NoGoing and «That Asian Chick» cash me out personally.

I didn’t know I could have a positive experience at a bank. At best, I thought you could have a neutral, those people weren’t SO bad, experience.
I had a great, this place is wonderful, experience at this bank. I know, right? Weird…
After working with David, I’ll be going out of my way to do my banking at this location. He spent a lot of time with me, talking over options for some financing I needed to do and I ended up floored at how helpful and considerate he was in finding something that worked for my unique situation. We talked things over one day, I came back two days later and he remembered me and what was going on. Amazing!
The rest of the staff is very friendly and courteous as well. Not sure what these negative reviews are about, but I can’t recommend these guys enough!

I love chase but this location sucks. I was in a hurry to widest money and the teller was texting. Thought she’d get off her phone but no she still had the nerve to say «hold on I’m texting my mom» I understand there’s emergency a but you are at work, therefore be professional. Michelle those things are not acceptable l!

The ATM gave me a counterfeit $ 20 just one from the other 20’s. I spoke to the Asian manager, she said sorry and their money comes from the Federal reserves and they use machines to detect bad bills. Oh well BEWARE. I guess a few got away.

Let’s talk about the NAZI parking attendant that cops an attitude if you even look at the branches parking spots. Here I wanted to do two things. Buy donuts next door and pay my credit card bill with cash inside the branch. Kill two birds with one stone right? So I park my car in the bank lot. Then start to walk toward the donut shop. All of a sudden I got some guy, that I thought was homeless, yelling at me that I can’t park there. Threatening to tow my car. I explained to him that I was a bank customer and would be performing a transaction in about 2 minutes after I procured my tasty morning treat. He continued to yell and became confrontational. Almost to the point where the police were involved. It urked me so bad I didn’t even bother going inside to pay my bill. Instead I went to my main bank (Not Chase) and deposited said cash. Then paid the account online.
Moral of the story. I didn’t even bother going inside. If the guy outside reflects the attitude of the branch I want nothing to do with this branch. Even the branch in Mission Valley with ‘reserved parking’ doesn’t present this level of Nazism.

Extremely poor wait time at this branch. I was waiting for 20+ minutes for the banker who was roaming the hallway without knowing the line sequence. Poor.

I love banking with chase and I especially love this location. David is awesome he’ll answer any questions you have, give you great advice, and he’s so so so helpful! I love this bank I wouldn’t go anywhere else!

Just because a guy is wearing a suit doesn’t make him competent. Bank employees are to be feared for the carelessness of those who hire them. Shame on me.

Chase is by far the worst. When I opened my account early July they were nice. Then for no real reason. They are closing the account. I have good credit. Other accounts and stay away from this company. Now the service rep throws attitude…

Ania is awesome. Open your account with her. She is sweet as cherry pie. I felt very comfortable!!!

— The wait to speak to a teller is insane here! I don’t understand how the lines can get that long.
— This is the very first bank I’ve been to where there are no ATM machines inside the bank… but there are three right outside.

The employees are nice but in general they isolate themselves from the Hillcrest neighborhood and do nothing to abate the vagrancy issues around their branch. They have eyes, but they cannot see. For that reason, I am closing my account and moving on to Comerica, who actually is a friend to the community.

I was a customer at this branch until last year (I realize this is a belated review, but better late than never…)
So, early in 2011, all of us who bank (ed) with Chase were notified that «free checking» was now a thing of the past. I’d moved to Chase in 2010 because I’d become fed-​up with the bank I’d been doing business with and I was swayed by all those screaming banners declaring «FREE CHECKING,» I’d seen all over town.
When I’d initially opened the Chase account, I was told that I was being «grandfathered into» a free checking account. Which is why I was (rather unpleasantly) surprised when I received that charming little notification in the mail informing me that I’d either have to get direct deposit or keep a minimum balance (I forget the amount — $ 700.00 perhaps?) in my checking account, or pay ten bucks a month for the privilege of banking with these good folks at Chase.
When I went into my branch to discuss with a manager how I could have possibly misunderstood the concept of being «grandfathered» into a free checking account, I was met with a blank stare followed by the non sequitur, «Well, this is the way all the banks are going…» As if that somehow excused or justified their actions.
No matter, I thought. I’ll just switch to direct deposit when I get the chance (I’m essentially a very lazy individual who can’t often be bothered to make changes unless I’m really, really provoked into them).
Guess what? I was provoked. By the nasty, surly and outright appalling behavior of the staff and management of this particular branch on Fifth Ave. in Hillcrest. The always having to wait at least 10-​to-​15 minutes in line as they slowly conducted each transaction, pausing frequently to «consult» with each other. The snide and snarky attitude from each and every employee from teller to manager. «Sneeringly condescending» would best describe the folks here.
Epilogue: I now happily bank at California Coast Credit Union.

I think this branch is pretty fast and efficient overall. They’re usually pretty nice. My only complaint is it’s location and their parking lot. Nick T. is right when he says he witnessed a crazy driver. I know every time I’ve gone there’s been one. Who knows? It could always be me ;) JK

I went in to dispute a charge I did not authorize. It took 15 minutes to meet with the one banker that was actually working. There were seriously four or five other people walking around doing nothing. WTF?! Seemed like a classic case of management and higher up employees not wanting to stoop to the level of dealing with customers. They did have time to stop and talk to me several times. After I complained that it looked like there were enough people to help me, they went and hurried up the ONE associate working. Yes, they interrupted him with a customer to tell him to hurry up! God freggin forbid they actually stop to help me themselves!
I really really miss you WaMu!!!

I will never go to this branch AGAIN! Not after TODAY!
Wouldnt cash my stupid check from a Northern Cali bank, hello its from another bank, cash it ! Then when I asked the teller to please tell the last 4 transactions through my checking, his attitude acted as if I was putting him out. There was no Long line after me. There was no line at all. Sorry you just got done with a crazy lady before me, but finding out something that is part of your job shouldn’t be putting you out. Ugh there is no good customer service anywhere anymore! He then tells me, I can go and wait and speak to a banker to get my past transactions… Word, No Thanks, Ill just go online then.
And then … the freakin’ Nazi Parking Attendant watching your every move, lurking in the shadows, god forbid you walk to the sidewalk to check out a sign across the Street.
Parking is already a nightmare, and its on a crappy location driving wise. Just so not satisfied what so ever with this CHASE!

Crazy ass customer was backing out of her parking spot as I was driving behind her. If I hadnt honked about 10 times the bitch would have kept going and t-​boned me. I did not need that so I started moving forward with a vengeance.
Jesus lady, be aware of your surroundings when you’re backing up. The lunatic had the audacity to give me a dirty look ! Like it was my fault for getting in her way. I could almost see her giving me the bird. Man, some people…
Anyway. I just got a safety deposit box here and I’m pretty stoked about it. I walked in and got in line and one of the account guys just happened to be standing near the line and asked if I needed help.
After explaining that I had just opened an account at another branch and realizing that that particular branch didn’t offer safety deposit boxes, I was told to come to this branch.
We sit down and I get my paperwork and ID out. He quickly and efficiently took care of me and within 15 minutes or so I had a set of keys for my safety deposit box. Now I just need to find stuff to put in it !
My stockbroker works at another branch and I really like the guy. We are on a first name basis and have small talk whenever I see him. He will actually stop what he is doing or hang up the phone to come say hello to me.
The other people that have helped me have been very nice and friendly also but what I find a bit peculiar is the fact that no one has ever introduced themselves to me or asked what my name is before getting to the business at hand.
No handshakes, just straight to business. Its very cold. I mean, I don’t expect to get invited over for a backyard bbq or Fridays night’s happy hour after work or anything. I just expect a little bit of formality. This is after all a professional environment and I am a client.

Google «Chase Bank consumer complaints» and marvel at how the corruption and theft that this bank commits goes totally unprosecuted. One of their best tricks – this happened to me – is that they manipulate the dates that withdrawls happen in order to assess fees. In other words, they will back-​date charges that were originally posted one day later if there’s an opportunity to slide an overdraft fee in there.
The software conversion from WaMu to Chase as also been really rocky. My mobile alerts account has failed multiple times: I’ve been on the phone with tech managers three separate times and they have no idea how to fix the problem, and the last manager with whom I spoke was rude to me after 45 minutes of working online with her.
I know this space is to rate the Hillcrest branch and not the company itself. Well, the customer service at this branch is terrible too.
How can this company be so terrible and be one of the largest banks in the United States? How can they screw over so many of their customers and still manage zero formal complaints on the Better Business Bureau? I hope Chase bank gets hit with a huge class-​action lawsuit for all their fraud.