Chase Bank

Great place with great customer service and very close to home. They are always take care of me when I need it… Thank you!!!

I just recently experienced first class service provided by Chase Private Client team at Rancho Penasquitos branch, Zhi Hu and Abbey. They helped me from applying for the Chase Sapphire Preferred card to reviewing my investment portfolio. Excellent customer service. Note that I’ve been a long time Wells Fargo customer (35 years) and never received that kind of special treatment. CPC is a great feature Chase offers!

I’ve been a loyal customer of BofA for decades. I’m STILL a customer of BofA. But, coming here to this Chase branch and working with Raphael Aziz was awesome. He was really helpful and informative. He’s very upfront and honest. He took time to explain the services that they had and which would be beneficial for me and my family. I ended up opening more accounts that I thought I would and I’ve actually slowly started moving more and more of my banking to these accounts. I plan on moving more of my banking services/​accounts to Chase. Thanks Raphael for such great service!
BTW, I love the free Chase pen I got from Raphael. I use it every time I go to BofA!!!

Good bank, better than most others I’ve tried.
I wish they would offer a completely free business checking with no minimum balance requirements.
Sometimes I have $ 10k in my business account and other times it’s $ 500.
I find it difficult to have to watch the balance to make sure it doesn’t drop below $ 1500/​mo on average to avoid their monthly fee.
Most banks have this fee as well so I guess it’s a market thing. Other than that Chase has been good to me.

I believe they recently renovated here because it has a much more open floor plan now. It looks better, smells better, feels better overall.
I got a welcome smile from more than one worker right when I walked in.
There’s a lot of available employees and not too many customers.
If you’re thirsty, there’s free coffee and water available.

Here is what I love most about this bank branch… the employees! Christopher, the Branch Manager and Sylvia, the Asst. Branch Manager have been the «constant» denominators at this location. It is because of them that I have stayed (and likely others) in spite of having to undergo the Chase merger, the policy changes, and the branch remodel (s). It is rare to have the kind of tenure, experience and customer focus these two deliver every day.
Yes, like ANY business, growth is important. That means achieving deposit growth, lending goals and customer satisfaction is likely how every bank employee’s performance is measured. I like how this takes form at this site: I am greeted at the front door every time I walk into the branch and not always by someone who knows me… moreover, it’s by someone who is looking to see if they can help. I was educated about a reward program a year ago for which I didn’t know I was eligible.
Personally, I’m a big advocate for their online banking… it is so easy to use. I like using the night drop in this location. I like the enclosed ATM. I like that they still have safe deposit boxes when most banks no longer offer them.
I’m still deciding on Chase, I think. But I also believe in «survival of the fittest» and I count Chase as one of the «fittest».

Ohhh, if only you could give negative stars! Since opening this account 3 months ago, I’ve never had a more horrible banking experience. I can’t wait until Monday so I can go get a new account somewhere else and close this one!
With about $ 8,000 balance, my $ 200 purchase was declined… I’d only spent about $ 300 – 400 that day. Then the fraud department called me. Really? I’m out getting new linens and stuff for a new house and there’s a fraud alert after spending so little? They claim they’re protecting me, but that’s BS. Customers are not held liable for legitimate cases of fraud and I should be able to spend my own money that they are holding hostage.
And today I had an online purchase that was cancelled (only $ 160) due to Chase not verifying my address with WalMart. WTF? Chase has my current address, why are they holding up my purchase?
Eff this bank and the horse it rode in on.

3 ½ stars rounded up to 4.
I used to work for Chase as a personal banker. It’s nothing but sales. Primary goal is to get as many accounts and «sticky services» (it’s not called that anymore, it’s «convenience services» now). Incentives suck unless you’re at a branch with a high volume of foot traffic and/​or wealthy customers.
…anyway, so because of my horrible experience as an employee I HATE Chase bank. This very branch is where I came many times for sales training so I used to dread even driving by though it’s the closest branch to my house.
I had to pop in the other day for something and they’re actually VERY nice. Nobody pushed anything on me or did the «123 Drill» like personal bankers are taught (a formula used to increase sales that includes updating contact info and going over everything your account comes with).
The teller helped me with my transaction, and while still being professional made some polite conversation while we waited for the PB to free up. He was also very courteous and professional, took care of what i needed and sent me on my way without harassing me which is the opposite of what I’ve experienced at other branches.
Until I can switch to another bank I will be using this branch from now on! I also like the convenient indoor ATMs, they’re much safer for night time use.

I like Chase because it is close to my house, fast deposits at ATM. Kristel at branch is very friendly and always gets back to me right away. The only complaint I have is same as others the insufficient fees are crazy high…$ 34 every time and I was in between banks so I had some auto payments & if a automatic payment goes thru they clear it even if you have your account set to decline items when you don’t have available funds so that was really frustrating to be charged over $ 100 in insufficient fees for complete nonsense but now that I have just one account & don’t have any auto payments all is OK.

Just OK. Costumer service could be better. wish they had a drive through. But what’s that saying? Wish in one hand and _​in the other. Right by jack in the box in the Von’s shopping center, can’t miss it.

Grrrrr.
I’m done with Chase and plan on switching over to SDCCU promptly. Here’s my complaint. I’ve been a customer of this bank for 10 years. Now, I understand that 10 years ago, this was Washington Mutual and they offered a thing called «absolutely free checking». This was why I chose the bank. Free checking and an NSF charge was $ 21 (high, but I get it). No fees on my savings account, checking account or business account.
Then Chase took over.
Now, I’m pretty responsible and don’t get regular NSF fees. But it seems like once a year, I lose my mind and forget to make a deposit. This just happened and the NSF fee was $ 34!!! On top of that, they’ve started charging me a $ 10/​month fee on my checking unless I keep a $ 1500 daily balance in it. This is my personal «fun money» checking account that I keep for those rainy days so I NEVER have had and NEVER will have a $ 1500 daily balance. So this stupid checking account costs me $ 120 a year. Yep, I’m done with this.
Then, they started charging me a $ 5 per month fee on my savings. Apparently I don’t have enough of a balance in there either.
Last, I have my own tiny little business and need a business checking — I just noticed a $ 15 service fee this month. I’m too irritated to even find out what I’m in violation of now. This is the last straw.

I love this bank, fast friendly and efficient. Very clean environment and great atmosphere.

Not what I expected.
After Chase-​especially beeing recommended to me, one of the Business Managers came to my office for a meeting to gain me and my company business as new customer… He came 45 min late with no phone call telling me that he is late and he had no namecards with him. also everything he told me was just bla bla. and not convincing. so I told him that I will continue with my bank where I am premier client and get everythig I want perfectly… Realy expected more from Chase. you guys have to know how to win people.
So sorry, I would love to give you guys 5 points!