Chase Bank

This has nothing to do with the staff. So, I was in this branch a few hours ago. I saw something strange and bit off. Chase has automatic tellers now, I only saw 2 human tellers working. This is just corporate greed to cut down on paying employees. Chase is the biggest bank in the U.S., but just like Verizon. This corporate companies rather save a few bucks then pay their employees a decent salary. Saddening. It felt quite satisfying closing my account, and taking my business to a credit union. Friends have told me that smaller credit unions give outstanding customer service. We shall see.

THIS LOCATION IS THE MOST RIDICULOUS LOCATION IVE EVER BEEN TO. The line is always miles long & theres of course, only 2 tellers available, while the rest of the 6 teller windows are closed AND the ATM is broken. The next closest location is on Lemon Grove AND ITS CLOSED. This needs to get handled. I’m sick of a quick bank trip turning into a full shift work day.

Nice people ,
But this is a bank that need to look across the ways to Mission Federal Credit Union.
The have a traditional person to person service. Not one teller for every 15 people waiting. Shame shame shame.

I like the The people that work here but I don’t like the new system. The new ATM machine that doesn’t help much.

I’m putting one star because I have to but in my opinion this would be a big fat 0. I came into this branch to ask some questions and with the intent to open 2 bank accounts. After waiting for 50 minutes for a banker it was finally our turn. Adrian Limon told us he would be right with us and then he saw either an ex co-​worker or branch friend and said he would be right with us and was just going to let the women in to her box. I said it was fine even tho I’m sure he heard my cranky infant whine. After he finished helping the you g women (who by the way greeted each and every employee there) Adrian Limon went back to his office, smiled at me, grabbed his lunch box and walked away to the back room. He then used a different door to exit the building and left!!! HE COULF OF JUST SAID IM ABOUT TO CLOCK OUT SOMEONE ELSE WILL HELP YOU! I asked to talk to the manager and she wasn’t. I asked to talk to the next person in charge and was told she was helping the cashier’s so it would be a moment. By this time I have been in the branch for 1.5 hours and needless to say we walked out. Lynn Kauffman was in charge. She was told I had a complain and she chose to forget about costumer service and ignore me. I am not asking she ignored everything she is doing and attend to me but she could have ask someone to take over so she could hear my complain. Thanks to the horrible customer service I received here I WILL NEVER DO BUSINESS WITH CHASE BANK AND EVERYONE I KNOW WILL HEAR HOW I WAS TREATED. If I would have been alone it wouldn’t have been a big deal but I did have a baby with Me. He kept his cool for as long as he could but after the first 45 minutes I can u derstand him being upset.

If I could rate this place a –5 I would. I had the worse experience of my life at this bank. I was expecting to withdrawal a pretty large amount of money so I asked the man teller (can’t remember his name), who was very rude and unfriendly, if he needed my ID. He said no. Which I thought was strange with the amount of money I was expecting to withdrawal. So he calls his manager, Liz Mitchell, over to approve the transaction and she looks at the computer screen clearly speaking things under their breath about me; eye rolling. Then rudely tell me «the bank they need to call to approve the withdrawal» which made no sense to me. Ms. Liz Mitchell continuously was asking where I get my money and where my deposits come from. Which is none of anyone’s business whatsoever! I felt attacked. I went to the chase on El Cajon blvd and collage Ave & got my 7k out with no problems at all! Don’t come to thins bank.

It’s embarrassing how long the lines are here, but I do NOT blame the staff. The staff clearly are going above and beyond, especially a young man named Bernard. He covered all the bases AND helped me with my paperwork while in line.

Came to make a cash deposit. I always triple count. I go to the teller to deposit. I always always asked them to double check. I checked my account 2 hrs later and they were $ 300 short. I came back, waited in line and got to a teller and he showed no sympathy to just wait on the teller that did the previous transaction. He told me to give him a minute and I literally stood and waited at the window for 30 minutes and the whole time, no customer service or sympathy no nothing. He finally said he screwed up and deposited the 300 in my account and gave an insincere sorry. I usually have a great experience here but one thing is for certain. If I have that teller again I will be very careful and triple check everything before I leave. I had so much to take care of today and using time to come fix this was a very big inconvenience.

This place is a joke. There was 20 people waiting in line and only 1 teller was working. All the other employees were just walking around trying to look busy. Ridiculous.

I really like this Chase. It’s in a very convenient location and staff always seems to be alert and gets through the line quickly. Also Megan is very helpful and a friendly teller.

Never a waiting period for business.

Double car drive thru. Clean and cool bank. Easy access from the 94/​College Broadway exit.

Due to fraud activity to my account, Chase closed my account!
They treated me like a criminal. I was the fraud victim
Very poor customer service
I’ve found better bank service and better customer sevice with Wells Fargo
Thank you Chase for giving me the opportunity to be treated like a customer by Wells Fargo, a much better banking experience.
Interesting thing. Chase closed my account, asked me to leave and I received an
Email alert from them my account balance was low… Really? Idiots you closed my account and asked me to leave.

Drive thru ATM’s…doesn’t get better than that! Avoid going inside at all costs since its always packed. plenty of parking if you do need to go inside.

Service has gotten a lot better

I love coming to the driverthru ATM here, it’s so convenient for me since sometimes I get off work late in the evening and I need to go deposit money or often widrawl. There’s plenty of light so I feel safe and it’s right at the corner of a busy street as well.

Drive thru atm is always convenient. Nothing much to say about a bank. Go Chase?