Century 21 Horizon

Same company and unprofessional employees as Joe Carta reality! Don’t believe me, check out the reviews for yourself! I was a tenant to this nightmare for 2 years and can honestly say the happiest day of my life was the day I moved out and never had to deal with this company again! Joe is more of a used car salesman than a professional. He lacks integrity, business savy and people skills! Unfortunately so does the rest of his staff. His office manager Amy is too busy posting on Instagram how she hates her job and doesn’t care about the issues that come across her desk to actually attempt to even solve them! In the 2 years I lived in their property there were several maintenance issues, safety issues and health issues (bugs)! Their lack of concern and lack of urgency said it all! They also failed to mention the property they were renting to me wasn’t actually a house, but rather someone’s backyard that they laid blacktop over and then claimed it wasn’t their fault when the natural vegetation started to grow back. Not to mention their listing falsely claimed the property had a dish washer, which 2 years in I still couldn’t find — but of course that wasn’t their fault either! Do yourself a huge favor and find another place to live and another property company to work with! I promise you a much happier and fulfilling life staying away from century 21 horizon/​Joe Carta reality/​whatever they change their name to next to try to escape their poor reputation! Not sure what was worse, the joke of a house they rented me or dealing with Joe and his staff!

Absolute worst property «management» company They don’t fix anything they send the painter to do maintenance issues and Every time he does something in our laundry room he turns off the water heater in winter. It is now December and this idiot leaves it turned off my husband has to go turn it on so my little girl can take a hot bath before bed. But it is not just this once this happens Every time that moron painter goes near the water heaters. Why is a painter doing all the maintenance work if he obviously has no clue what he is doing. Plus there is a rodent (mice) and insect (cockroaches) problem that they try to hide but is a major issue. I have reported seeing black and brown widows in the massive eye sore of a tree in the front of the unit and they did nothing. I had to buy industrial strength insect spray from home depot to spray around all of my Windows and door. This management company is a joke they are slumlords pure and simple. Do not rent from these people unless you enjoy being jerked around.

Watch out for these people they are operating under Joe Carta Realty on Unilocal,and still showing properties as Century 21…

If I could give negative stars I would. they are lame, rude, offensive, completely not professional and basically could care less if you are getting what you need…

This is my second go round with this outfit. Fool me once… The first time Carta missed a higher offer in his fax machine on a house I was selling, whoops, 10k gone, but no skin off his fee. This time I moved into a house with a serious cat pee smell problem, paint sprinkled everywhere and a cleaning crew still working after I’d moved in. When I left, I left weeds in the yard, maybe 20 by 20 foot cactus yard, which without warning they charged me $ 650 for weeding. A dollar a weed is a pretty good racket.

We are home owners who are also renting in San Diego in Mission Hills. Because we have owned homes for more than 30 years we have high expectations for how the home is maintained and high standards for the home’s upkeep. Due to the age of the beautiful home that we rent, there have been many different service needs, but each time response is prompt and service providers are professional and thorough. Kristina with the C21 staff has been so prompt and responsive with our requests and always treats us with the utmost courtesy and respect. They have shown a personal interest in meeting our needs as well as the needs of the homeowners who live out of state, coordinating all services and maintaining good communication with all parties involved.

Funny thing about Unilocal… Sometimes you’ll find a real horrible business with somewhere around 30 bad reviews like Joe Carta Century 21 Horizon and they’ll have like a handful of five star reviews. Then you look at who gave them the five star reviews and they have like one or two reviews on Unilocal.Hmmm?
I guess instead of making their business professional, they spend their energy on fake Unilocal reviews.
With that said, I happen to live next door to a property run by Joe Carta Century 21 Horizon and it’s the absolute the pits! I’ve called on a tenant and they don’t do squat. When you call them you get the run around, they are rude, and don’t care. I wasn’t surprised when I found a ton of bad reviews for them on Unilocal and when I asked around the neighborhood I heard a bunch of absolute horror stories about them. When I spoke with Mr. Carta about the tenant and requested that he come down in person and help me deal with this person, or to at least show some understanding, he yelled at me and hung up the phone, no joke. THAT’S A FACT!
So what’s the lesson. Don’t use them! Stay away! Renters or property owners! They are bad news! I can’t begin to say how rude they are and in my honest opinion very unprofessional. Don’t be fooled by some of these five star reviews from reviewers who have one review ever on Unilocal, read the other 25 plus poor reviews and know for those 25 bad reviews there must be hundreds more, which is usually the case.
How they stay in business is beyond me!

I had the displeasure of having C21H as a property manager for quite a while. The only reason they remained on my payroll so long was family disaster took priority and kept my attention. This was a mistake that would cost me many thousand dollars before I would be forced to address it.
This company was very hands-​off with my rental. All they did was collect thier payment and contact me if they needed more money for repairs or if *they* needed something. I never heard from them otherwise. C21H showed little interest in my or my families personal lives either. They negatively effected us on several occasions. Things like not noticing my tenants stopped paying rent!.. Double charging fees unless caught. Super high repair costs and very sub-​par work. The list goes on. A glaring lack of concern for anything but getting paid once they have you signed up was my experience.
When colleen was around, things were ok. But since she left, I had problem after problem with them. A huge one being a lack of communication — especially when it counted. I often times had to follow up for answers or a response at all. This cost me quite a bit unfortunately but the owner didnt care. Joe carta is rude, insensitive and only cares about your money. He misinformed me during crisis and turned on me when i questioned him about it and also never responding during said crisis, when I needed his input and he promised Id be getting it. Joe carta’ temperament quickly went from fake-​politeness to being downright rude when confronted about his broken word to me and mistakes his company had made. This guy is emotionally immature and needs to stay out of any PR position.
I could go into so, so much more detail but honestly, its easier to just tell the basic truths.
Do expect them to be very polite and catering before hiring them.
Dont expect how your are treated or what you are told to expect to last long. Once they have you, it changes.
Do expect to be over charged for everything from repairs to tenant placement.
Do expect to have communication barriers, or none at all, and not to rely on them when the cards are down.
Dont expect to be treated respectfully when you call with a complaint — they dont like those — especially the overreacting boss joe carta.
Dont expect them to always get your rent or to tell you if they dont receive it — expect surprise bounced checks. Thats how I found out.
Dont expect them to have your best interest in mind. If they get paid, thier job is done apparently.
Dont expect them to do anything about lousy tenants either. They will talk about it. They will relate with the issue. But they did nothing, NOTHING to stop my tenants from running all over them. All talk and no results.
Dont expect reliable advice — thier advice could have really cost me had I not sought other opinions. (They still cost me a lot tho)
Dont expect to have a tenant placed for you unless you personally cough up half a months rent plus fees to pay them to find a tenant. Thats their policy!
Dont rely on what they tell you will be done to be done. I had to babysit this company every time anything happened but them getting paid.
Do check your records against the bills and paperwork they send. Otherwise they will get you.
There is a very good reason for these reviews so dont let the few that ‘dont understand the problem’ and report great things fool you. I suspect thats exactly why they are there, or they never got the chance to see the real C21H.
I have so I feel obligated to warn others to stay away. I cant describe how much better things would have been had I not made this mistake of hiring C21H and was warned about them before it was too late.
So read the reviews and heed the warnings. Dont be a victim like us

I could not be happier with my recent experience involving Century 21! I am venturing out to San Diego quite soon to start a new career and will be relocating to San Diego for the first time. I worked closely with Vera Mason, Marisa Rettig and staff for a couple of days through emails and phone calls to work out all of the details and approval processes for the rental I chose. My father, who lives in another state, was helping me out as well and the communication they initiated between all of us was second to none. Not only were they on top of it with sending us all of the needed paperwork, they worked so quickly to make sure I could move in on my desired date as well! With this being my first time ever moving 5+ hours away, they made this process so easy, efficient and a positive one to remember! I would certainly recommend anyone looking for a property in the San Diego area to contact them, you won’t regret it. Thanks again to Vera Mason, Marisa Rettig and staff for being so wonderful to me and helping me jumpstart this new chapter of my life on such a positive note!

Absolutely a great experience. My daughter was just hired for a new job in San Diego. We searched multiple properties off of Craigslist. She found a property managed by Century 21 Horizon. She called and was able to look at the property within 30 minutes. Since that time the staff has been exceptionally responsive. Vera, Marisa and staff provided detailed response while executing the lease agreement and has made my daughters first «leasing» experience flawless. She is now looking forward to starting her career and having her own home to go to. Thank you Vera and staff!

This place is a Joke with a capital «J». They advertise properties that are not even available for 6 – 8 weeks on Craigslist. You are required to notify them of your interest and it’s up to them to get back to you when it is available for showings. The showings are a complete waste of time. Pretty pathetic that these people showing the property even get an hourly wage for being the circus leader of this cattle call. I stood in line with my application and money because I truly liked the property, even after the horror stories others had about their management. The couple in front of me was a young gay couple looking for a place to call their own, «Catalina» the «Agent» for the property took their application from them only to hand it back because they filled out on together. She required separate applications from this gay couple and they did not «qualify» for the married application discount. I was ashamed for her at that moment, however she just went on with no care in the world. These people are heartless and have absolutely no business using the Century 21 Logo to promote their business. It’s been 14 days since that place was available and yet there still is a for rent sign on the property when they have already refunded my money to me. I’m looking at this like a blessing in disguise. These people claim to be professionals but they lack the business sense and demeanor of a professional human being. Perhaps if they upped their standards and practices this would be a reputable property management company. It is sad to see this group of people are giving Century 21 a bad name.

They are amazing and provide a good care for there tenants.
My water heater broke and took 4 days to be fixed, they gave me rental credit for that.
Thank you Kristina Perez.

I am a property owner and needed a new management company as my current manager moved out of the area. I called a painting contractor that we had used for a recommendation. He recommended Century 21 Horizon as he is a tenant through them. So, obviously he was happy.
I have had an excellent experience with them, Amy, Kristina and Vera have been very helpful and professional. They met with the current tenants and arranged for an inspection, new leases, electronic payment of rent, etc. We arranged for several minor and major repairs which were noted. They have a cadre of professional repair companies on call to take care such things.
Their fees are very reasonable. They collect the rent, manage any repairs promptly, pay all the bills and send me the balance electronically. It couldn’t be much easier for this rental property owner.

My wife and I recently moved in. We have been working with Kristina Perez. She is professional and is willing to work with you to come to a reasonable solution regardless of your situation.
We were dealing with an irrigation issue which caused us to incur a high water bill. Kristina has been a great mediator between the owner and the landscaping company to come to a solution
We are grateful for her and would rent from this company again.

Just returned from viewing a property on Oregon street.
Bad experience!
Waste of my time!
Unprofessional!
Item one: unprofessional to be late ~
Made appointment to view property at 9am Thursday and arrive on time — 5 min early even according to my phone. Waiting a bit for Lisa.
Item two: double booked the showing ~
As a car pulls up there are two women in it and they get out to come over as does a man in uniform on the other side of the property. So — it’s looking like a nice little party… or perhaps an awkward situation where a couple (myself and the hubby) are hoping to view a house and walk around with the undivided attention of our renter. This was not the case and it was very awkward for me walking into a room to ask the hubby a Q but finding the other dude who is looking at the property. Maybe I’m wrong but the goal is to rent the property right?
Item three: wasting my time, thanks ~
I didn’t need to be up early. I have no plans. I could have still been in bed at this very moment. But no. I thought I was dealing with a professional company.
Item four: Lisa, are you an adult? Dress like one!
Ok, I get it… you’re about 7 months pregnant and want to be comfortable. Well, then stay at home and wear your hip band T’s, combat boots and shorts there. When showing a property try to put on a blouse, slacks, dress and cardigan or SOMEthing to show you aren’t from the show «16 & Pregnant» because you dress like an angst-​y high schooler! And for your JOB no less. Way unprofessional!
All in all NO THANKS!
I plan to avoid properties managed by this group as I search for new lodging.
Good thing there isn’t a hurry :)

We dealt with them a few years ago renting our apartment. They treated my entire family with disrespect. They also had us stay in the living room while they did a «walkthrough» and then tried to get us to sign, we went back and did our own and found several missed defects. The person meeting us at the property was 45 minutes late and after we moved in they left the «for rent» sign up. We finally removed it!
We are buying our own House now but I would be very wary of these people.

I just moved out after renting a house for a little over 3 years through Century 21 Horizon and my experience with them over that time was quite good. I could tell that it got even better over the course of the last year so perhaps they took heed of some of the constructive criticiam posted.
I would certainly do business with them again and would recommend them.

No option for 0* huh?
These people need to take classes on customer service. Every single time my wife or I go in or call to deal with them they exercise their obvious lack of professionalism and competence .
They don’t follow up on phone calls.
They are always a hassle to deal with. They never seem to know what they are doing. They are rude…
I want to repeat this one: THEY ARE RUDE.

Watch out for this place. I was living on a property on 32^nd st that is owned by a guy named Duke. He lives up in San Francisco and has Century 21 Horizon manage the property now. He used to have a great couple take care of the place but they have passed and instead of getting more outstanding onsite management he went to $entury 21
The groundskeepers as well are a joke, their blowers make a ridiculous amount of noise and just hack away at all of the vegetation and blow everything around. Turn key machine.
I used to pay my rent in person onsite, now I mailed to Century 21 Horizon’s office. It was arriving to them after the due date of my rent and unknown to me and also not mentioned in my contract, instead of telling me about it the first time so I could send earlier, they just let it keep racking up. Months later when I moved out they were charging $ 50 per month for this new «late fee»! I spoke with the property manager Colleen Jackson, she had little respect for me. They left a sour taste in my mouth and created a sad way to the end of my time living in San Diego.

The Realtor who worked with me to purchase a property in San Diego did not seem to have much experience outside of foreclosures and bank owned sales and definitely did not know the zip code I was looking for property in.
While I ended up purchasing a property, I had to verify information given to me by the Realtor on more than a dozen occasions with another expert. I would have considered this an excellent experience if the Realtor had told me I should verify it, rather than answering questions they must have had not real experience to answer. The quality of the answer didn’t pass the common sense test in my mind, so I confirmed it on my own. If I had relied on the answers, I would have been in hot water several times.
The Broker was was exponentially less helpful. Talked without listening. Didn’t follow-​up even though he committed to specific action items.
Anecdotally, despite the nearly $ 500k property purchase, no move-​in gift was given by the Realtor.