Center For Family Health

My PCP here is Dr. Springer, and I will continue to see him even though I’m moving to north county soon. One of my main criteria for my pcp is that they be willing to take time and *listen* to me. Dr. Springer does just that. I’m very informed on my own health and very pro-​active. Dr. Springer has worked with me from day one to ensure that I get the tests and follow-​up I may need. I never feel rushed and I think he has a warm, caring manner.
There are a few areas of the office that could use improvement. I’ve had to be very persistent in getting prescription renewals and the office staff have not been good about callbacks. Although, I would like to say that this seems to be improving in the last month or so.
I had one visit where Dr. Springer was out-​of-​town and I really needed to see a physician. The other Dr. in the office that I was referred to had a less than stellar bedside manner and I considered him downright rude. I expressed my concerns to the office and have never been referred to him again (I’m not even sure if he’s still there).
Overall, I’m quite pleased with my experience with Dr. Springer and so is my husband.

My name is Jose and I’ve been a patient of Doctor Feinstein for about 13 years, it’s taking me a long time to write this review and I finally was able to get some spare time to write this, I have to say that Doctor Feinstein is one of the finest doctors I have ever encountered in every way possible, never rushes through appointment and always listens to his patients and tries to help in whatever way possible. He also tries to find the best solution for whatever illness is going on. His staff is also very professional and helpful in every way, Tony and receptionist Cristina are always amazing and helpful, any time that I called in and nobody’s available they promptly returned my call. I highly recommend Doctor Feinstein and his personnel for anyone that’s looking for a family doctor that looks at his patients like family.

I do not recommend this office. Dr. Rittman would not help me. I had gone to the dentist and had nerve damage to my face. All he could say is I’m not a dentist. Funny how i see another doctor in the office. She new how much I was suffering and wanted to help. It has taken a urea to heal. No thanks to Dr. Rittman. All he did was give me 180 Vicodin. Nice.

I’ve been coming to CFFH for over a year now. I’ve only been seen by my doctor’s assistant, primarily for checkups and such. She’s been great and informative. Recently I was in for an urgent matter and was seen by Dr. Saifi. Since the visit, he has called me every other day to check on me and inform me of my lab results. I find comfort going to Center for Family Health knowing I wont be thrown to the wayside when it comes to something as important as my health.
Front office: Leah has been very helpful and friendly.
Back office: Ian has a great bedside manner and very attentive.
Only Con:
The office smells too strongly of air freshener. My sensitive sinuses hate it!

I will never bring my daughter back here. In fact after the last time I had to go there I finally made the call to switch her to a different provider. Let me start by saying I gave this office plenty of chances before I finally pulled the plug. The location is perfect for me and the office although a little out dated (paper charts, strewn all about the last time I was in they could not locate my daughter’s chart at all). They have wierd postings on the walls about payment policies (which comes off as very tacky; last time I checked that’s what financial policy forms are for not printed paper and scotch tape on the wall).
Top reasons for never returning to this office:
1) they don’t do any immunizations on site they write prescriptions only that must be filled at a facility that can do immunizations.
2) It took the front office staff over a week to get me a copy of a paper they promised they would have to me by the end of the day. When no one called me to tell me the paper arrived I called and asked for it to be printed so I could pick it up on my way home from work. When I got there 30 mins later it still was not printed and neither front office ladies seemed to care and it still took them 10 more minutes of me standing there for them to actually take the time to find the paper and simply press print. Even after it was printed one gal walked to the back to tell the other one she finally printed the paper so the other one could stop looking for her chart BEFORE she simply handed the paper to me.
3) I have never in my 3 times walking in there been greeted with a smile from the front office gal who sits in front of the door. She is always the same lady she always has her phone out and without fail she continuously looked miserable.

I have been a patient for years at this wonderful office. My whole family sees the doctors and PA’s. The staff is always friendly and professional. The office makes it so easy to see a doc even on the same day! They also can do X-​ray and take your blood right there which is perfect for me.
They have even came out to my house when I wasn’t able to get in to the office.
I would highly recommend this office.

After seeing a Dr G. who has no bedside manner, I scheduled a colonoscopy, did the prep went in to have it done and come to find out I was not on the schedule and that Dr G. no longer worked for the hospital, no one called to say they had to cancel the procedure, this is the second time I have had a problem. So no more! I would avoid this clinic.

They have this new system for patients, (because the office staff does WAY TOO much already? lol) called Portal Connect. DO NOT PUT YOUR credit card information and DO NOT sign in this way. There will be a fee on that credit card for $ 69, which will be automatically deducted through your credit card. Don’t know if it’s Annual or monthly. But the $ 69 is a fee to keep the Portal Connect up and running for Patient Doctor Communication. Explain to me why you need your patients to pay for SOMETHING else when SHARP already offers the same type of service for FREE?!
So I questioned why? The receptionist said that it was the way for me to sign in. So I proceeded to sign-​in! Then when I was signing my daughter in, the Portal asked me for another CC… So I stopped filling it out. I then asked why patients had to fill the portal out and the guy behind the counter tried to tell me it’s the Law, I told him that was BS. So the receptionist asked me for my co-​pay and decided to charge the card that I put on file upon signing-​in. I asked her to remove my CC information and she said she couldn’t. That I would have to wait for an Email from Portal Connect and OPT out. So of course I have my phone and I had already received an email. So I was looking for the opt-​out and there was none. So I called Portal Connect while sitting in the office; and waited on my phone for about 20 minutes because they were experiencing a high volume of phone calls (imagine that)! Finally speaking with a gentleman by the name of Cameron, I asked him to halt all activity for my account that was just added. He said he can only stop the services and that he couldn’t remove my CC information without approval from my Doctor. WHAT?
Already stressed I went to the other side of the office to check my daughter in and began filling out the paper work. While reading and signing everything I came across a legal document that asked me to give up my rights to a jury or court trial for any malpractice and that by signing I agreed to an arbitration group to decide on any malpractice and that will make all issues null and void from that point forward. Well I signed but also wrote on it DO NOT AGREE. Well they wouldn’t see my daughter and actually refused her as a patient.
I have had Dr. Reitman in previous years and have been in the presence of most of this group of doctors’, almost all of them have a superiority complex! I was never thin enough, never healthy enough, and I was getting old.
This office/​staff & Doctors are totally unprofessional and disrespectful… they do not have a good «bedside» manner and they can say some hurtful things.
Would not recommend this place to anyone these doctors seem to think they know it all and will try to pull the wool over your eyes to keep you paying them. Of course that’s what it’s all about getting your money… God take care of all that see these doctors!!!

the worst experience i have ever had. I end up in the hospital because of their ill trained doctors. if it was not for my illness caused by them i would have sued them already for the damage that they caused me. never go there. consider your self warned

This was THE WORST experience I have had in my life. It is unfortunate that one must give any stars for this facility as they nearly killed my son. My son saw Holly Ariss, P.A. there. She not only did not treat his illness, or research what was wrong with him, but she did not continue with the care he had received as a Kaiser patient.
Holly treated my son and I like a sub human, refused to look over his records to see why he had been on heart and other medications that he had been on. When he came back twice in a month to try to get treatment for his symptoms, he found she DISCHARGED him 2 weeks prior without any warning leaving him with NO medical care.
To make matters worse, Holly made sure that no other practitioner in the office would see my son, leaving me without treatment for his debilitating disease. To further complicate matters, the office girl said that they could not give me or my son his medical records although he had signed the release form 2 weeks before, so I now have no records to take to his new doctor.

This place has a Third World feel to it. It’s just not a particularly professional practice. On more than one occasion, they’ve «lost» samples of blood and urine. It can take forever for them to get a prescription refilled, and when contacted directly they lie and say they never got the request.
On the only occasion I had to call after hours, the doctor on-​call started out with «Well, you called me, what do you want?» Totally disrespectful. More than one doctor has left that practice, likely because of the poor level of support and teamwork in the office.
Judging by the number of unsatisfactory reviews here, it would appear that my experiences are typical. If you’re in Sharp Community Med Group, there are other, better, options in the area.

Terrible place and terrible people. Dr. Greer is a total disrespectful, grouchy, old worm. At Dr. Fienstein’s office his back office person Joe is totally irresponsible. While he and the other tech (from across the waiting room) when outside of hang out he had an intern (not a medical intern an intern from one of those places like UEI) take my blood. She tried three times, very painful then went outside to get Joe. Joe told her to «keep trying» even though my arm was all ready bleeding and in pain. A couple of weeks later I came back because my arm was still hurting. Aside from that I had a torn miniscus in my knee and it took them MONTHS, nearly a year to get me taken care of. They used to be great, but now not so much. Get this we were patients for over 15 years and that’s how we were treated. If you go here, good luck.

I have had two bad experiences with this office, and I will now change doctors because of this. Both experiences had to the office manager (Ronda) and how she handled problems. This time, the office did not leave any sort of answering machine service to let everyone know they were taking both Monday and WEd (12 – 24 AND 12 – 26) off. I need a biopsy on my breast, and Grossmont Imaging tried contacting them twice with no response. I tried contacting them, and they closed (again without putting it on their answering machine– it said they closed at 5) at noon. I left a very detailed message to call me asap. No one called the next day. When I called at 10ish, I requested to talk to the office manager (Ronda) and she did not come on the line, but left me on hold for many minutes, then let it drop to her answering machine. I left message, then called back right away, hoping to talk to a real person. At 11:45, they closed their phones and would not even give a chance for a person to leave a message for an on call doctor. Now I have to wait all weekend– but I am not finished with this very bad service. Does anyone know how I can talk to her supervisor? Does she have one?

I would not recommend this office. The staff is unprofessional and rude! Monica the medical assistance was extremely rude in the manner in which she spoke to me! I will not go back and would not recommend their services to anyone. They don’t care about their patients.

PROS:
The RN’s are really helpful and are really good at shots and TB tests. You hardly feel a thing.
I’ve only met with one doctor. She was helpful, friendly, and informative.
On the upside, their prices for people without insurance are definitely affordable and they’re fairly quick if you’re a walk-​in
CONS:
The women at the front desk have a bit of an attitude if you ask them too many questions. Isn’t that what you’re there for?
The phlebotomist is the biggest issue. Pretty much EVERYTHING you can do wrong in a blood draw, she did.
–She didn’t tie the tourniquet tight enough.
–She drew based on some marks I had from a blood draw I had a few days previous.
–She put alcohol on the site but wiped it away instead of waiting for it to dry.
–She stuck too far into the vein (I think she went all the way through.)
–When she was done, she didn’t check to see if I was still bleeding.
Now I have a HUGE hematoma (bruise) because she was too lazy to take the time to complete the steps properly. Tsk, tsk.
Basically, if it’s something I need done ASAP (like a TB test or a flu shot), then I’ll go here but if it’s something like I blood draw, I’ll probably just find another office to go to.

This was tough for me. Here’s the thing, I have only gone to Dr L, but I have gone to him for a looong time. So this is probably more of a review of Dr L than the Center for Family Health as a whole.
Dr. L is a very caring person who will answer your call at any time, remember who you are, talk to you a long time and do his best to save you money. But while I believe he genuinely cared about me as a person, I don’t think he either a) truly knew what he was doing or b) took me seriously. I get the feeling that since he deals with a lot of elderly or home-​bound people and I am fairly young, he brushed me off as if my problems were not serious. On two occasions he gave me information which other doctors said was absolutely false. On another occasion he misdiagnosed a simple infection that another doctor correctly diagnosed right away. In fact, in four years of going to him he never even gave me a physical!
Why did I continue to go to him for four years? I guess I liked the positives and the fact that he seemed to care about me as a person.
I will say, a major plus about going to see Dr L is that his medical assistant Shawn is totally adorable. They do the blood right there so you don’t have to go anywhere. So if you are scared of needles either hunky Shawn or another totally sweet guy named Mike (?) can draw blood you blood and it’s nice.

Maybe I am a little biased because this is the first and only medical center I have gone to since I was a baby, but I find no reason to leave because of their superb staffing and care. The front desk ladies know my family very well over the years and it’s nice to have that kind of community especially for unnerved kids like myself when it comes to doctors. Making an appointment usually is a success right away, but with all places, sometimes there are a few days delay, but never have I had to wait longer than three days for any treatment. The waiting time out in the lobby is not forever and their furniture is actually comfy enough to fall asleep in; the children’s play area still amuses me during the occasional and unusual crowd. The doctors in the facility are extremely professional and really spend the extra time with their patients without making the checkup questions feel like an interrogation process.
Props for Center For Family Health. Maintainin’ the family.