Cass Cleaners

This was by far the worst experience at a dry cleaners I’ve ever had. I brought in some new clothes to get drycleaned last Thursday. She tells me they’ll be done the following Tuesday. I return the following Wednesday, and 3 of the pieces of clothing are not there, which I find odd, since I already gave it an extra day. She tells me to come back the next day to see if those are finished. I come back today to get the rest of my clothes that have magically reappeared, and my new white button-​up shirt is ripped, my white jeans are completely shrunken and stretched out, and my sweater has shrunken to a toddler size. To top it off, the woman was not apologetic whatsoever and still wanted me to pay in full. Absurd!!! And the prices here are ridiculous! This place is horrific.

Zero greeting when walked in. Had to wait for her to put food down and finish chewing. Was dropping off two dresses for dry cleaning and specifically asked for armpit odor to be cleaned. No response. Yes? No? She nodded.
Picking up dresses… No greeting again when in. No words at all. Took dresses to inspect and did not seem clean and armpits were definitely not. Asked why? No words. I asked again and said please explain I need an answer here when I dropped off you said yes you would. She claimed we all have an odor and can’t come out. Really?
I should’ve demanded a discount but i just paid and left. Will NOT go back.
Not sure who voted them best in SD… they are NOT.

This place is a joke. They really think they can just go ahead and charge 4 times more the other place down the street just because they are that much closer to La Jolla aka the Beverly Hills of San Diego. I usually go to the other spot about two blocks south on Cass st. Here they only charge me around $ 1 per shirt for your basic dry cleaning. However I was in a hurry so I went here the other day and they charged me $ 4 per shirt. While it doesn’t seem like a big deal in the scheme of things, the plain fact that it was that much more expensive really nipped me the wrong way. I will never come back here again!

So I just moved to the area and really enjoy walking everywhere and all the local business. I went in to get some leather cleaned and was told they dont do it anymore. The lady was rude and I waited in a line. I just thik they should take the sign down. FYI

The lady who works here is miserable. She seems like she’s forced to be here 6 days a week and has a) never smiled and b) never remembers who I am no matter how many days a week I have come in over the years. If you own this place make sure you realize that everyone I know is boycotting this place because of the prices and bad service and also realize that you only get one chance with the locals. In addition, if you take cash only make sure you have a sign that states that clearly and not a non-​English rambling on 2 pieces of paper taped by a child on your counter.

Terrible service and very expensive. I went to go pick up my items and the lady would not let me pay with debit, she says cash only??? She looking to pocket the money? Anyways, already have a new place thats on Ingraham. Cheaper and accepts debit cards without an attitude. Good bye Cass cleaners, it was not-​nice knowing you.
You lost a customer!!!

Friendly service and clean clothes. The guy there always remembers my name and I appreciate that when so many places you go to regularly treat you like a stranger or acts like you are visiting for the first time.
I wear a lot of suits for work and i appreciate the turnaround time. Like I said friendly service and clean clothes, that’s all I need in a cleaners. :)

This place has new ownership. I want to do my best to support local small businesses. I tried 5X over the past year. A convenience factor, close to my home in Birdrock. Returned pants not pleated properly. Returned a sweater that frayed one inch portion. Returned shirt with press stains. If you have care about your clothes, expect nice work, DO NOT GO HERE. Take your special clothes to Margarets (yes pricey, but you get what you pay for). Take regular clothes elsewhere, anywhere else.

I’ve used this place three times now for my work clothes and every time they have been able to have my stuff cleaned and ready for pick up the next day.
Also, they didn’t tell me this until the second time around, but if you pay for your order when dropping them off instead of when picking it up, they’ll take 20% off.
The only thing I find weird is that there is never anyone there when I walk in and then the guy walks out reeking of weed. But hey, if I worked at a dry cleaners all day, I might find a good way to pass my time too.