California’s Tru Blue Pool Service

We were having problems with our spa draining too low and a pipe making a knocking sound when we turned the pool off off so we called Tru Blue Pool Services on the advice of a friend. Stacy seemed to know pretty quickly what was wrong so we paid $ 150 to have two valves changed out, one to the solar and one to the pool/​spa. All went well with one valve to the solar but unfortunately our pool waterfall wasn’t flowing well. Stacy came back out to change that valve to a different type but the problem still wasn’t fixed. At this point Stacy didn’t really know what was wrong and thought perhaps we needed to turn the pump to a higher speed. My thought was that the pump was set when the pool was put in 10 years ago and we had never needed to change it. Why now? But she offered to come back out put the first valve back in (the one we knew wasn’t solving the problem already). Instead of a third visit by Tru Blue we decided to call Tamarak Pools based on reviews on Angie’s List. They came out and pretty quickly diagnosed that the valve that was installed by Tru Blue that we were having an issue with was pretty cheap and not closing correctly. So for another $ 221 Tamarak installed a far superior valve (he showed me and I who knows nothing about valves can see how much better it works), re-​plumbed the pipe for it to fit, and the pool works perfectly. So we have now paid two different companies to fix the same problem. I would skip Tru Blue and go right to Tamarak Pools.

Our pool filter bulk head was leaking, so we called our home warranty company. I’m really happy that they called out Stacey for our service repair. She repaired the bulk head leak, but the filter tank seal kept leaking despite multiple attempts to reseal it. My regular pool service guy also had problems sealing it in the past. Granted the filter tank is 15 years old.
Stacey worked with our home warranty company and got us a brand new tank! Yahoo! Stacey order the same tank since the space where our tank sat was small. I think it took less time for her to install the new tank, than to repair our old one. :) Thank you Stacey. We really appreciate your dedication to your work and working with our home warranty company.

Very disappointed in this company. This review deals with the service given to my Mother and her pool.
The pool in question was in bad shape. When Stacy from Tru Blue was called, she came out and gave a quote. Not terrible, but Mother didn’t want to spend the money. Well, when it got a bit worse, she decided to have it done.
Stacy didn’t seem to know what she was doing at all. First she said to drain it part way, then fill it back up with water. When we started to fill it back up, she called to say to drain it *again*, but this time all the way (something my Mother wasn’t comfortable with initially). This was due to her not knowing basic pool issues, and having to consult someone else.
She was never at the house when she said she would be, was a no-​show more than once, and made us do the majority of the work with the draining, filling, etc. I understand being busy, but she never even called when she didn’t show up. We’d end up calling to bother her. «Uhm…I’m sorry, but when exactly were you planning on coming by today?»
She’d said it was going to be a little bit more. That was fine, but «a little bit» does not mean *double* of the original quote. That’s what she emailed my Mother with, even when the pool was still filled with dirt and leaves, with no real idea of when she would come next.
She has been asked not to bother coming and finishing the work. I found the service to be incredibly unprofessional.

I stopped using Tru Blue about 7 months ago, give or take. My landscaper claimed he could do pools as well for cheap, so I gave him a shot. After telling Tru Blue I no longer needed their service, they literally left pieces of my pool equipment sitting there, no longer running the pump. The filter needed a cleaning as well. The scale buildup on my waterfall was pretty bad too. Needless to say, I felt I should give people the heads up.

We have been using this pool cleaning and maintenance company for approx. 2 years. They are consistent, friendly and do a great job with the cleaning and maintenance.

Want the very best pool service around? Want a «Pool Girl»? This is the best service I have ever had w. my pool. The owner/​operator Stacy gets it all done. There are not random people coming to your house. She will always service the pool herself and is very pro-​active in keeping the pool system in tip-​top shape.
You can do no better.