California Bank & Trust

Lousy customer service from preoccupied tellers. Had to go outside and use the ATM. No real need for tellers. Just the illusion of service.

I was introduced to California Bank and Trust by my bookkeeper after my old bank, Washington Mutual, collapsed in 2008.
I’ve been consistently impressed by the quality of service provided by the several branches I use, where staff make the effort to know not just my name, but my banking needs.
Also, the online services provided by the bank are solid and have broadened over the past few years, making me confident that the bank continues to look for ways to improve.
I’ll bank with California Bank and Trust until one of us is no longer around.

I bank here. The tellers are always patient and willing to put up with me. I say this because I still don’t know how to fill out a deposit slip.
I believe their rates and such are fair. They have sister banks across the nation so you won’t get charged if you need to make a withdrawal when traveling (assuming you use the right ATM).
They even have cookies. Their online banking is quality too.
Quick story: I couldn’t make a deposit at their sister bank in Utah, Zion’s Bank, so they let me mail a money order to make the deposit. Then Annie, one of their tellers, emailed me to let me know the deposit went through and even snail-​mailed me a bunch of deposit slips. I’ve come to expect this level of service from all of their tellers and am never disappointed.
The very fact that I couldn’t make the deposit in Utah is annoying, but California Bank and Trust was willing to fix and was active in solving the problem. I respect when people are willing to go out of their way to help.