Caliber Collision

Thanks for making a stressful situation increasingly more so. After enduring a car accident I was recommend by my insurance company to be towed to this Caliber Collision location. I was out of sorts and agreed to do so. Upon arrival the staff was very unsympathetic to my situation. I felt like I was bothering them. I waited a long time to be processed in and I didn’t receive any paperwork back, not even a copy of what I signed. I was told that I would hear from my agent within 24 – 48 hours. After waiting again I was escorted to a back alley where my vehicle was parked with the keys on the hood. Although my vehicle was not in a drivable condition, I had concerns that I have items in there that could easily disappear with such easy access.
Fast forward one week and I still had not heard back from Caliber Collision. In the afternoon I received a phone call from a different repair shop to which I responded that I thought they had the wrong number. They gave me an accurate description of my vehicle and asked me what had happened since it was just dropped off at their shop by a tow truck. I was livid. This particular shop had given me poor service by installing a directional tire backwards on my vehicle when my other three tires were not directional. I immediately called Caliber to find out what was going on. When I told the person that answered the phone that I was supposed to hear back about my vehicle in 24 – 48 hours about my vehicle and it had been a week he repeatedly told me «no worries» before transferring me to the appropriate person. My insurance representative was not sympathetic with my concerns. I had not been informed, nor had I authorized to have my vehicle transferred to another shop. Needless to say, I asked them to cease any further work on my vehicle. Fortunately my insurance agent was wonderful in making me feel comfortable and assisting me in making sure my vehicle was transferred to a more capable, communicative shop. It’s a bummer this stressful situation has been prolonged due to the shops negligence and lack of communication.
As an update, today I received text messages and e-​mails from Caliber notifying they will be using these forms of communication to update me on the progress of my vehicle. You’re a little too late, guys!

These guys are awesome! Thank you for taking care of my Honda and providing great service. You guys (Jorge the manager)) and Eddie) are excellent. Basically, enterprise didn’t take care of what they did while I was using their rental… so even though caliber didn’t do anything wrong but they filled my tank on behalf of enterprise for the not so great customer service I received.

I highly recommend Caliber Collision for your car repair needs. My service advisor, Enrique Palacio, was incredible. He is honest, reliable and thorough. My car looked like new after the repairs were done. Enrique kept me posted with daily texts on the progress of the repairs. I will certainly go back there if needed.

I had the whole driver’s side of my car scratched by another car while I was parked at the gym. I decided to take my car here to get an estimate on the fix (I wasn’t going to take it through insurance). I pulled up, and a kind worker named Ivan came out, checked the scratches and asked if he can take it inside and see if he can buff it out really quick. 15 min later he tells me my car is ready. It looked as good as new. I asked him how much I could pay him for this and he said don’t worry about it. What a guy! Thanks Ivan and Caliber Collision, you have gained a customer.

So from what I can see the repairs were done well. That’s the only thing they got right. My insurance referred this place to me and it was convenient because I live so close. They originally told me it would take up to 3 days to fix.
I brought it in Monday morning to get a bumper installed, dent pulled on the tail gate, scratched wheel painted and an alignment. I was called Wednesday morning and told it would be ready that night. Never heard back so I called Thursday morning and they said they got busy and would put a rush on it. I called again at 2pm and asked when it would be ready. He told me they were «detailing» it, which was included with the repairs, and it wouldn’t be ready until 5:30pm. So if they were truly detailing it for 3.5 hours I would think it should be spotless. It was the same if not dirtier than when I brought it in!
I was told when I picked it up that the paperwork said it could take up to 4 days. Fair enough but I was verbally told 3 days then called Wednesday and told it would be ready that day but took an extra day Then I was asked to give a good review when the survey company called me if I was satisfied… I am not and here is why. It’s not that it took too long or that they lied to me about the detail. When I got in my truck and started driving I heard a metallic rattle sound in the back seat. I look back and they had taken my tools out of my jack tool box in order to take my wheel off and did not put them away. They never even vacuumed the dog hair out of my back seat which I thought was getting detailed. Why would they use my tools and not put them away? So strange they wouldn’t use their own tools.
I hope I don’t need to take my truck in for repairs again, but if I do I’ll go elsewhere.

I took my car here for auto bodywork. Long story short they did a great job with excellent service. Especially Ivan the gentleman who is handling my file. I would recommend anybody that needs autobody work to go there

This place does great work for a great price. Many thanks to Fausto — I will definitely be back!

My insurance company, USAA, referred me to Caliber in Pacific Beach. I recently relocated to San Diego. I’ve used Caliber in Costa Mesa several times & have been very pleased with their work. My initial experience with the Caliber in PB was poor at best. It began with the front desk personnel & continued on. One week after leaving my car, I was called to pick it up. There was over-​spray on the moldings & the fender was a completely different shade & didn’t come close to matching the hood of the car. Some of the initial damage had not been repaired. The service writer proceeded to blame me saying that I should have pointed this out to him during the initial visit. I left the car for another week & when I picked it up a second time, I discovered that Caliber had billed my insurance company for the additional work. In addition, my glove box, center console & ash tray had been cleaned out. They took everything except my registration & insurance card. When I called the Manager & reported this, he told me that I should have removed anything of value before I left the car. He also told me that nobody had ever reported something like this before.
USAA is a premier insurance company & they exhibit top-​notch customer service. They should expect that their preferred vendors do the same. This vendor dropped the ball.

I was incredibly impressed with Caliber Collidion, especially Fausto I will always go back to them for any repairs. Very friendly, super easy and extremely fast. I stopped by after work Tuesday, he ordered the part, had it painted and ready for me in 2 days, to fix the side and bumper of my car took less than 1.5 hrs and the job looks great. They were very conscientious of my time and free wifi :-)

Fausto helped me and was amazing. My car looks perfect! The service was faster than I expected. They even washed my car and refilled my washer fluid and oil. Definitely recommend!

I have been coming here for years and every time I am satisfied. Great staff that are all willing to help and the manager Dave always going out of his way to make you happy. There isn’t one bad thing I can say. Car always looks great and if you ever have issues down the road with the work they did they are more then happy to make it right. Well done and thank you. See ya in July for paint.

Great shop, great work, great staff! Very pleased with the quality of the work they do. Will definitely be using this shop for all our cars in the future.

I have had to use caliber collision in PB twice this year, luckily they were extremely accommodating and helpful! Enrique is definitely the guy I would recommend! He keeps you updated and is extremely professional. The front desk ladies are sweet and pleasant when having to deal with a not so great situation of a broken car. Thank you Enrique and caliber collision!!! :)

If I could give them 100 stars, I would. Fausto is amazing!!! He provides the most AMAZING customer service and flawless results. He’s honest and walks you through the entire process. I’ve been there 3 times since January because my car is jinxed. I almost cried today when I picked it up because the car looked so good. Thank you, thank you, thank you to Fausto and his team at the PB Caliber location.

Needed a front bumper and grill replaced and after a couple quotes this place was the cheapest and most friendly in the PB area.
Not only were all the staff extremely professional and accomodating but I was able to get quoted, parts ordered, and installed all within 3 days, a great turn around.
Ask for Fausto to quote your car, extremely helpful and keeps it real-he’s the man to go to!
Would HIGHLY recommend this place when dealing with an unfortunate thing like car part replacement a friendly and helpful service makes the situation less stressful.

State Farm set me up with Caliber. They managed to get me a new bumper after just 2 days instead of the 4 or 5 as expected. They even cleaned my car inside and out for free. Give this place a shot next time you need your car worked on.

Recently had my vehicle repaired at Caliber. Enrique and Liz were wonderful and made my experience great! Thank you!

This place is fantastic! Great work, fair price, excellent service. When you walk in it is VERY CLRAN. This is not your typical auto body repair shop but rather feels like a nice office. I dropped my car off and the car rental attendant was ready and waiting for me. Enterprise took me a mile down the street and I was on the road with a rental– all this in under 30 minutes. Calibur finished car on schedule as promise with great work. I Dropped the car off at car rental. Attendant took me to Calibur and I picked my car up. This is the smoothest operation in town. Second time I have used them and won’t use anybody else. The body work turned out great!!!

On 7÷22÷14 I was rear ended on the I-​5 South in stop and go traffic with my baby in the car. Having my baby in the car during the accident was pretty horrible. It didn’t really give me time to think about the misfortune of my car, which was a brand new 2014 Mazda CX5. :/​In this accident, I was rear ended and then I hit the car in front of me. So basically, I got it the worst being in the middle. Police came, then my husband. We called our insurance and they advise that we need to have it towed to Caliber Collision as this is who they are contracted with. What? Not the fancy Mazda dealership? This is what I was thinking but again, I was pretty worried about my baby girl. So yeah, my brand new car is being towed to this random place in PB. Great…
Well it turned out to be the best thing ever!
These guys were more than professional and went out of their way to be helpful, caring and super sincere. After my car was towed, three guys helped me transfer all the stuff from my car into my loaner. It was so nice since I was still dealing with baby, car seat and recovering from being on the side of the freeway for hours. It was a hot day but they all made it happen very fast. I was introduced to Enrique Palacio. He was my service advisor. Enrique was absolutely awesome. He communicated with me and my husband every step of the way. Emails and phone calls letting us know how things were progressing. Every time we talked he said «customer service is important to me and I want you to be 100% satisfied.» He DID NOT disappoint! He was thorough and totally ON with his service. My car was perfect when it was complete. Again, both the front and back of my car were impacted so there was a lot of work to do. They also practically gave my car a full detail which I did not expect. Enrique was so nice! He deserves to be recognized.
I hope auto body shop work is not in your future but if it is, Enrique Palacio at Caliber Collision is your guy!

I was very satisfied with my experience at Caliber. My parked car had been hit a couple of weeks ago and the lady that hit me had AAA insurance and they recommended getting the estimate from Caliber, which I did. That appointment was very A to B. I called up, they got me in the next day and it didn’t take very long at all. When I talked to AAA shortly after that, they already received the estimate from Caliber and would be cutting a check for me to get the repairs done there or a body shop of my choice. I checked out Caliber here at Unilocal and also at BBB and I got a comfort feeling that they would do a good job.
So I scheduled the appointment to get the car repaired. They said if I brought in on Monday it would be done by Friday. I took it on Monday and they called me Tuesday morning to say the repairs were just about done and the car would go to paint on Wednesday and I should have the car back by end of day Thursday. And sure enough, it was done and I picked it Thursday afternoon.
My liaison was a man named Ben and he told me at the outset he would update me throughout the process which is exactly what he did. I never had to call up and find out where things were at because he had taken responsibility and called me first and I was never in the dark or in doubt as to the status of my car.
The repair itself — well you can’t tell the car had been hit at all. Excellent job and I would not hesitate to recommend this place to anyone needing their service. Even their waiting area is clean and a space you don’t mind being in — except they were so efficient I wasn’t ever waiting for more than a few minutes. Thank you for exceptional service, which is often rare.