Cabrillo Credit Union

I have been with Cabrillo for five years. I initially opened a savings/​auto loan account with them because they offered a ½ percent lower interest rate than my home bank of Wells Fargo. They also paid my auto note directly from my paycheck. No problems until we decided to establish a checking account for our son who attends college. Glitches with the new ATM card (okay sometimes happens). Called 800 number and told we can’t get a new card mailed, we have to go into the office. Next our son tried to sign in to transfer money while on a field trip in Arizona. He messed up his password a couple of times. Third attempt made him locked out of both accounts. 1 – 800 number said he had to go back to the branch to unlock the account. He was in Arizona. He used Visa cards the rest of the week. Once there the teller said you can only make two attempts to retry passwords and sign-​ons before you are locked out and the only way to unlock the account is to visit a branch. We established this account because of ATM locations on campus (no ATM fees). Twice myself, I have left work early (to accommodate Cabrillo’s banking hours). They are not open on weekends and the live chat and phone customer service is limited. They are nice people. They say however, customer service is truly put to the test when you have problems and so far we are disappointed with the limited phone/​internet service, the limited banking hours and closed offices on weekends. I have been with Wells Fargo for 20 years. No problems. If we have any further problems we are closing our accounts and opening up another account at Wells again.

Although I have been generally happy with Cabrillo for the five years I’ve been banking with them, lately I am becoming very dissatisfied with them. Earlier this year they did an «upgrade» to their online banking system which was nothing of the sort. The older system was perhaps not so pretty but it worked flawlessly; the new system gives me nothing but problems. Online payments take longer to process than before; sections of the site are randomly unavailable with no announcements regarding when they’re going to be up again; printing a transaction list is annoying because of the extra-​large font used; and I could go on… I’m hoping things will improve as bugs are worked out, but I fear that I may be taking my banking business elsewhere pretty soon.

I’m so glad that we belong to Cabrillo! Martha Longworth in the Member Services department was especially helpful, diligent and patient with the complicated process of buying a new home. What a great way to start our new adventure!