BRU Auto Volkswagen Repair Specialist

Don’t go to this shop. Called these guys looking for help adjusting a setting on my car, I called about 8 other shops and no one had done what I was asking for and I had to explain in detail to everyone what I did and what I was needing to have done, so when I called and spoke to the tech he immediately gave me all kinds of attitude and asked why I was wasting his time telling him all this before I could even finish, these guys are overpriced a holes

I rarely give 5 star reviews, in fact this will be number eighteen out of 600+ legitimate reviews. I was searching for an obscure interior part, nowhere else had did it, but they happened to be in stock here. The owner was very friendly and he even loaned me the Allen key to install it due to the urgency of the matter. Exceptional customer service and price.

i had been a customer for over 15 yrs until they started over charging me and fixing thing so they would break and i would have too come back. i spent over $ 1,400 in oct. 2015 and my car is not running right. if you’re a woman please beware bring a man with you. he told me i was dumb for falling for it. i filed a claim with department of automobile bureau. beware!

Did not seem friendly and professional. Maybe I caught them on a bad day but not sure. They seemed knowledgeable but upon walking into the shop I was not treated with appreciation as a potential customer and felt as if they didn’t even want my business. I myself was kind and courteous upon entry. The guy at the desk was at least willing to answer some of my questions and I appreciate that hence the at least two stars, but his comments at times seems condescending and arrogant. My advice as a successful business owner myself is to be courteous and welcoming to customers. Always act like you appreciate them. If you don’t like what you do then don’t do it anymore. There are tons of other places to go and that I did. Got great service at another shop where they went the extra mile. The job I did wound up being over five thousand dollars, so would have been a decent job. I write this review to help the business change for the better, if no one says anything then nothing changes.

Gave these guys a call to have the transmission looked at on my 2000 Golf 1.8T. This car had a new transmission put in at 125k miles, currently at 155k, and I was interested in getting the transmission fluid flushed. On the phone these guys were very condescending and essentially told me that doing a transmission fluid flush is a waste of time. I can decide on my own what I feel is a waste of time, the first of which is trying to deal with these guys to work on my car. Thanks!

I’ve been taking my car here for about a year and my husband is really impressed with their work. They were able to fix an oil that I’ve had for several years, that no one could fix. I spent countless $$ with may mechanics and they were able to fix it no problem. I’m really happy to finally have a mechanic that I can trust.

Great guys, especially Jack. Excellent mechanics and very trustworthy. Bent over backwards to accommodate our schedule.

friendly, experienced, fair, honest and communicative. just what i need in a repair shop.
thanks Jack!

After going to three of San Diegos best known and higher end shops to cure my Westy of an unknown engine issue, Bru troubleshot and repaired the problem for a fraction of the cost and with zero drama. I am now having them install a new Go Westy 2.3 engine into my very tired original 180,000 mile 1.9 engine.
Ian

Chuck is awesome, honest, knowledgable and kind, just what I want in a mechanic. While BRU specializes in VW’s, he maintains my Mercedes, GMC, and Hyundai as well. Five stars for a place that is the epitome of service like the good ol’ days. Certainly the shop isn’t fancy, but that’s not why I’m a loyal customer – it’s all about a job well done at a fair price! Thanks BRU!

I like a place that just does VW’s. They know them inside and out. I brought my car in to address several small issues and to get their opinions on getting them fixed. About half they recommended fixing, on the other half their opinion was that it was not that bad, and would not be necessary to fix. I appreciated this, because they easily could have had me pay for repairs that were not needed. I would recommend.

As the previous Reviewer said… the beauty is on the inside. Fixed my 71 Bus in a couple of areas, one being an engine out of tune…(I just had an VW expert shop tune it two weeks ago!)…Chuck found the timing problem and a carburetor out of adjustment, he made the corrections and magic happened. Fixed a couple of other annoying things that the previous mechanic failed to address. So I have a new VW mechanic. As I was admiring the vintage VW Bus/​Truck on the lot, (It had a TDI badge on it), Chuck mentioned that his crew converted the it from gas (petrol) to diesel. They are very familiar with diesel engines of all years. So I’ll be taking my wife’s and son’s TDI Jettas there after warranty.

Very definition of beauty being on the inside. The lot and building aren’t a lot to look at but the work is top notch.
After years of battling near lemon level amounts of failure in my 2009 GTI and trying nearly every VW dealer and repair shop in town I was recommended BRU.
The guys there didn’t just read the OBD codes and tell me how many new parts to throw at the problem. They offered insight, asked how the car felt, had me talk about the history and generally did a solid job diagnosing the issues.
Prices weren’t dirt cheap but they were cheaper than expected and respectful of the amount of effort put in. My car hasn’t run so well in years and it’s again fun to drive.
Sure, they don’t have an online scheduling service. There’s no fancy customer lounge. No donuts and coffee. That doesn’t bother me. I’d rather not pay for that stuff and pass the savings on to my bill. The folks at BRU focus on doing a damned good job, not hosting you. That’s exactly what I want.

I will change my review once my bug is completed but I already love this place. We recently moved from phoenix az where we had the best most honest mechanic in the world and we were upset we may never find someone as good in San Diego. We have a beautiful chop top bug that we are using as our get away car for our wedding next week. Out of the blue we started having break issues. So I called this guy, we was very confident he would have it back to us in less then three days! He was honest and helpful with the process and I can’t wait to pick my baby back up this week!

Honest and quality work. Friendly, too.
Don’t take your VW to the dealer anymore, bring it here. Don’t let the lot filled mostly with older VW vans confuse you — they will happily and properly service your modern car.

I purchased a 1986 Westfalia about 8 months ago with knowledge of an oil leak that began to drive me crazy. Jack systematically went through the Westy to find the leak, which was actually a few different leaks. He was always honest, fair and upfront about the cost and never tried to sell me more than what was needed.
About a month ago, Jack installed a new GoWesty engine in my Westy. I asked Jack to give it a thorough check because I would rather replace anything now while the engine was being installed rather than have any issues on the road later on. Jack communicated well with me throughout the process to keep me updated on the install and what he found that had needed to be replaced. Once I received info about the shipment of my new engine, Jack and Chuck prepared for the removal and install. When they received the new engine, it only took a few days and I had my Westy back. Jack discussed the proper break in procedures in detail and also explained why it was necessary to break in the engine properly in order to have a long lasting great running vehicle.
Jack is an honest guy who will repair what is needed and will not upsell you. He’ll give you options of what is absolutely necessary and then tell you what needs work in the future. I can’t say enough good things about BRU Auto and am now a loyal customer.
I’d recommend BRU Auto for all your VW repairs.
Jack knows VW!

I recently purchased a 1987 VW Syncro. Jack is a First Rate professional and decent human being. His knowledge about all things VW is unsurpassed. He is thorough to a «T» fair and honest. I give him my highest recommendation. You won’t find a better VW pro than Jack and his team at BRU Auto!

My Volkswagen Cabrio overheated. Being a girl I have no clue what to do in these type of situations. I was pulled over on a random corner when I Unilocaled mechanics. I was less than a block away from BRU Auto. I waked up to the shop and right away was asked if they could help me. I explained the situation and Chuck gave me water to get my car up to the shop. When my car wouldn’t start he hopped in his truck and towed me up the street. Not only did he fix my car for a reasonable price he went above and beyond to check everything before I left. The customer service I received was excellent. This is now the only place I will trust with my car.

I have taken all my assorted VW’s here…
I usually don’t write reviews, but these guys deserve recognition.
These guys are honest.
And they know their VW’s.
Good service at a fair price.
Period.

I am a life-​long VW owner. Our household currently has a 2000 Passat Wagon, a 1996 Cabrio and a 1976 Westfalia.
BRU has provided excellent service on the Passat and the Westy. We could not get our Westy to pass smog and were worried that we would finally have to send her off to the junk yard. But, wait, the good folks at BRU were able to fix her up, get her to pass smog, AND do it all for far less then we were expecting to pay.
My Passat had a case of neglect. Yes, I had pretty much deferred all maintenance for a while, including some milestone tune ups. BRU was great about giving me a list of «must do items» as well as list of future things to consider. It appreciated the phased approach and didn’t feel like I was getting screwed.
Bottom line, this place knows and loves VWs and will have your car in tip-​top shape for a reasonable price.