Billiard Pros

OMG… it’s been close to a year and I never took the time to sit down to compliment Kyrstie at Billiard Pros. Kyrstie and her husband came to our home and set up our pool table. We had just moved to San Diego county and the holidays were just around the corner. (Thanksgiving in two days) They reassembled our pool table, put on new felt and worked non stop for hours and hours until they were finished. An INCREDIBLE job!!! and a great price to boot. Thanks to Kyrstie and her husband Bill, for an outstanding job. I never realized how much work goes into this process… Thanks Kyrstie and Bill
Karen Noonan

Great price & excellent service! I was referred to Billiards Pros from a friend and they assembled and leveled my pool table at a very reasonable price! I highly recommend them, Bill really knows what he is doing, he took his time and made sure the table was perfectly level, thanks Billiards Pros!

We bought a nice pool table in San Diego. Knowing how extremely heavy it was, we decided to call a professional mover, which happened to be Billiard Pros. Bill was very friendly and gave us a very reasonable quote to move and set up the table at our location (which was 85 miles one way)! I was totally surprised that he would even take the job, and still give us such a good deal. The temperature was well over 100 degrees. Our beautiful table arrived in perfect condition. They did an excellent job with the set up also.
If you need billiard table services, call Billiard Pros.
They’re professional, reasonable, reliable, and friendly!

I have strong reason to believe (certain) that I was the receiving party w/​respect to Michelle’s 1-​star review that appears on this page. I honestly can’t comment directly on Michelle’s interaction or experience with this company because I wasn’t there when they picked the table up, but I feel obligated to clarify on some aspects of her input from my perspective.
I was not advised by Billiard Pros that the felt was likely to tear; in fact, there were no issues when they brought it over. There was, however, a stain on the table top where I drink had been spilled and we had considered replacing the felt in any case, When we reviewed options with Billiard Pros, it did make sense to replace it during set up in order to cut some of the installation cost «while the patient was open». There was no up-​sell on their part. They assisted us in selecting a new fabric and had it installed within a couple of days.
I don’t recall any discussion or being provided new rubber by the seller. It’s possible that they may have discussed this with my girlfriend and she forgot, but I’m not sure. I know it wasn’t pointed out when I looked at the table. When they pulled off the old felt, it was clear that the rubber on the table was indeed worn, and we did pay to have it replaced. This is the first time that the issue of rubber came up to which I had been party to discussion. The cost was reasonable to do so.
Michelle is correct insofar as we did get a good deal on the table and all the accessories. I don’t necessarily agree that the table and felt were in as good shape as she indicated (especially the felt)…but not complaints here, we bought it «as is». I agree it was our first table, and it looks great! It plays well and level as a result of the install.
I do know that the holes in the slate had been filled with Bond-​O as opposed to wax, and Bill spent probably an extra hour or so longer than he needed chiseling out the Bond-​O that he didn’t charge us for. He also assisted me with install of the lighting fixture.
Michelle is certainly entitled to whatever opinion she has, but at the end of the day we were very pleased with this service and we don’t feel slighted at all or believe there was any predatory up sell or other shenanigans in play with this service. I would have no hesitation to use them again to move the table or recommend them to someone else.

Billiard Pros is an amazing small business with the friendly personalities, honest workers, and trustworthiness needed in any company.
MY DECIDING FACTOR FOR BILLIARD PROS:
I called over half dozen different businesses to get a quote to level and re-​felt a pool table I had just purchased.
I got a great feeling about the owners Bill and Kyrstie right off the bat. I requested an estimate and was provided a fair price.
I continued calling various different places to get additional quotes with varying results. One place in particular «West Coast Cues» totally blasted Billiard Pros saying they were con-​artists. This caused me to now have some mixed feelings…
1) If they were «con-​artists», I was appreciative that this guy was warning me.
&
2) I understand competetion, but I thought it was extremely unprofessional to totally blast Billiard Pros the way he was doing.
I called Bill back at Billiards Pros, just to see what he thought about some of the other companies he was in competition with, including «West Coast Cues» to see what, or if he had anything negative to say.
He didn’t say anything bad about «West Coast Cues» or any of his other competitors. He actually spoke highly of all the various places I had called.
His willingness to speak honestly, yet highly about his competition had sold me and I made the decision to go with Billiard Pros.
I truly respect the fact that this small, husband and wife company, didn’t say anything bad about the other companies even though it could have lost them my business. Morals, honesty and integrity are pretty difficult features to find these days in people, let alone a company trying to make money.
THE WORK:
I scheduled an appointment with Billiard Pros and they were actually early.
Kyrstie and her assistant Erin were extremely friendly and truly genuine in conversations. They were very friendly to my dog as well as our child. They answered questions and explained the entire process. Kyrstie was extremely knowledgable and proficient in her work and is a perfectionist, almost to a fault.
Erin is new to San Diego and is temporarily working with Billiard Pros. During conversations, I learned he is an artist by trade. After discussions, we agreed for him to paint a mural behind my pool table on a big flat wall. I think Billiards Pros, along with an artist on their team, will truly compliment eachother for a real custom designed pool room.
I truly recommend Kyrstie and Erin with Billiard Pros to level and felt your next pool table job. I know I will be back for sure!
.

Excellent job setting up my pool table. 1^st time a few years ago to set it up new and today to moved to another room. Both times went great.

I had called 3 other pool table movers before finding the Billiard Pros. I wish I had found them first! Not only was Kyrstie by far the friendliest person I spoke with, but she actually took the time to explain the process up front, which no one else bothered to do. Even better, they were able to schedule us the very next day.
The installation turned out fantastic, they really do good work… not only that, it’s guaranteed for life.
The price to move the table was very reasonable in comparison to the competition.
We will probably be replacing the rug under the table in the future, and will certainly be calling them again to get that sorted out for us.

Buyer/​user beware on this one. We recently sold our pool table on Craigslist. This is who the buyer hired to move the table. I’m not even out any money and I feel like I should warn people. This is a bit long, but well worth the read if you are considering these people to move your table.
There was a definite lack of professionalism. They were late. They claimed they would get the pool table out in 20 minutes (which is unrealistic to begin with), and they were here for at least an hour. They bicker like an old married couple, but not in the cute way, and they don’t care who is listening.
They didn’t even bring anything with them to transport the accessories. She asked me for some plastic shopping bags and that is what she packed the balls in.
I know from the buyer, that they had advised her that moving the table would most likely result in the felt having to be replaced because of tearing when the table is disassembled. Seriously?
My parents have had the same pool table for 30+ years, have moved it at least 5 times and have never had a torn felt issue during moving. And that is with my non-​professional-​pool-​table-​moving father doing all of the work with the help of a couple of uncles. Our table was moved twice before we sold it — we hired pro’s to do it — and the felt was never torn.
That part in particular sounded very fishy. It sounds like their way of not having to be careful with the felt and conveniently being able to sell you new felt when they tear it.
Unfortunately, the person who bought our table was not knowledgeable about pool tables in any way. Her biggest concerns were how pretty it looked, and how the color would match what she wanted.
Our table at the time of sale was still in near perfect condition. There were 2 or 3 scratches on the entire cabinet, all minor. The felt was not visibly worn, at all, etc. My husband and I had already ordered replacement rubber from the manufacturer, and had been planning on having the bumpers redone because of the age, and we even included the replacement rubber with the table. This was all explained to her when she viewed the table.
Apparently during the delivery/​setup of the table to the new owner, they decided to go ahead and put new rubber on the bumpers. The work was to be done by the movers, of course, and they even talked her into «upgrading» the rubber instead of using the FREE, brand new rubber that she already had. And from what I have gathered from the buyer, they made her feel like she had been slighted in the deal. According to the buyer, it would have cost her $ 45 to have the new bumpers put on with the rubber we provided. I do not know what her «upgraded rubber» cost her, but it was clearly more than $ 45.
She got a used table in near perfect condition (originally over $ 2200). Plus, a cover, 4 full-​size cues, a short cue, a bridge, an oak corner stand, a full set of balls, an 8-​ball rack, a 9-​ball rack, tally balls, and a felt brush for $ 725. She got an excellent deal and the movers made even more money on her.
I can not speak for their actual setup. But if you take the time to read the filtered reviews, there are some complaints about that too.
Like I said at the beginning, I’m not out any money. But I feel like they took advantage of the person who bought our table, and she doesn’t even know it.

Kyrstie & Bill were excellent examples of pure professionalism from the very beginning. When my boyfriend and I began looking for a used pool table on Craigslist, we realized that it would be important to hire a professional to move and install the table for us. I contacted other companies and did not get great service at all. When I called Billiard Pros and spoke with Kyrstie, she took the time to answer all of my questions with a helpful, friendly attitude. In addition to answering my questions, she provided tips for what to look for when shopping for a used pool table, also very useful for me.
When Bill and his assistants delivered and assembled our pool table, they took all the time they needed to make sure that every detail of the installation was perfect — spaced perfectly in the room, leveled perfectly, etc. Bill was friendly, professional, knowledgeable, and meticulous.
Highly recommended company to work with! We’ll be going back for future pool table business needs.
Thank you Kyrstie & Bill!

I have now used Billiard Pros (Kyrstie and Lee) on two different occassions. The first time was to move my table from Orange County to San Diego. The table was also re-​felted when they moved the table. The second occassion was when I needed the table moved in order to get a rug placed under the table.
Kyrstie will explain every detail with regards to the importance of hiring professionals. There is truly a lot involved when moving a pool table and you want it done right! I had called several movers, and Billiard Pros were the only company that took the time to explain the process. Needless to say the pool table move from OC to SD was painless and professional at a reasonable price.
The second time when they placed a rug under the table was also smooth. They moved the table out of the way and then placed it back in place on top of the rug. Again, this is something you want done by professionals. The pool table needed a partial break down and needed to be re-​leveled. My floor was not perfectly level and thus it proposed challenges for Bill, but he was patient and would not leave until everything was perfectly level.
Give Billiard Pros a call, tell them what you want, and let the professionals take over from there. They will guarantee their work and you will not be disappointed.
Thanks Kyrstie and Bill!
Sincerely,
Mike H

We sold our pool table on Craigslist. The buyer hired Bill and Kristie to move the table. Funny thing is, Bill is who we purchased the table from 6+ yrs ago. Bill and Kristie were friendly, knowlegable efficient and quick! They took great care with the table and picked up all the small pieced and staples. I would HIGHLY recommend them to anyone needing to move and set up a pool table. Thank you Bill and Kristie!!!

If you want a pool table moved or work done on your existing table — and you want it done RIGHT the FIRST time, then use Billiard Pros! These guys (Bill and I forget the other guys name) do an outstanding job every single time. We have used them to move a table, as well as refelt and some other work and I have never had a single problem. They get the work done quickly and don’t charge you an arm and a leg either! I made the mistake of going to some other guys (cough Billiards Direct cough) and I completely regret it!
If you want the job done right, and for the right price — use Billiard Pros! These guys are the best of the best in San Diego and I would recommend them to anyone!

These guys were awesome!!! My boyfriend and I were looking to purchase a pool table and we wanted to see how much it would cost to move. When I gave them a call, I spoke with Bill. He not only gave me a price to move a table that I was looking to buy, but he also went through Craigslist over the phone with me and told me the quality of the tables in the ads and told me what the table was worth.
Then last night, we purchased the table, gave Bill a call and he was there in less than 30 minutes to move the table. He did an excellent job! He wrapped everything very well to prevent damage. He tore down the table at the location that we purchased it and moved it to our house. He took his time measuring out the room; making sure we had the proper distances from the wall and that the table was square in the room. He then put the table together. He did a great job on leveling it and actually hit the balls to make sure it was perfect! All-​in-​all, the move and setup went very quickly.
This morning, I received an email thanking me for my business and asked if I had any questions. He also let me know that if I have any issues at all he would come back out to fix them.
Bill was very professional and an awesome guy to work with. I would and will recommend him to any of my family of friends. I will also use him again if the table needs to be moved!

I was looking to buy a used pool table on Craigslist, and quickly found out that it’s worth it to get it professionally moved and installed. So I called around to a lot of movers to see what it would cost. I ran across ADS Pool Table Tech, whose moving prices were roughly the same as the others I had called. There were three key differences though. They were friendly and helpful in answering all of my questions, they sell new and used tables, and they are a shining examples of how great Mom & Pop shops can be.
I am by no means an expert on billiards. Not even close. My grandfather has had a pool table at his house for a decade, and I play every time I’m there. All I knew about buying a table when I called was that it should have a slate base. Kyrstie and Bill (the owners of this family business) answered the phone right away and were more than happy to answer every question I had, no matter how trivial or silly it sounded. Unlike some of the other places I had called, ADS didn’t make me feel bad about not knowing anything.
The other problem I had been having was finding a decent, used pool table on Craigslist. Occasionally, there would be a good one, snatched up right away. Mostly, they were either too expensive or heavily damaged. Then, regardless of the cost of the table, I knew I’d have to shell out a few hundred extra to get it moved. Talking to Kyrstie, it turns out that they buy used tables and refurbish them, and they get brand new ones straight from the factory. I ended up getting a new Tiburon table. I called on a Friday, ADS picked it up from the factory on Saturday, and installed it on Sunday.
Whether you buy the table new, used, or even from someone else, ADS guarantees their installation for life. When they installed mine, they really put in the time to make sure that the playing surface was perfectly level. If it ever gets off-​kilter, they’ll come adjust it for you for free.
I feel almost silly posting a review that is so glowing, but they really deserve it. I’ve had mixed results dealing with Mom & Pop outfits before, but this team really did a great job. They’ve earned my recommendation for life.