Big O Tires

UPDATE: They recently called me to apologize and offered me my oil change for free. Thanks Big O for trying to make up and reach out to me even after hours. They also showed genuine concern and helped fix my coolant leak problem.
I have never been anywhere with worse customer service than this place. I have been here multiple times and each time I’m disappointed. This is just the most recent instance:
I came to drop my car off for an oil change a little over an hour before closing time and they said OK and took my car without a word. I get a call an hour later telling me that they wouldn’t be able to get to my car in time and that I should either leave it or come back another day because their guys have been stuck on a couple big jobs. This is definitely something that could have been communicated before deciding to take my car in.
They wasted an hour of my time and when I told them so, all they could say was «You didn’t have an appointment and there is nothing we can do about it. Sorry.» Yes, there was. Communicating to me initially about how busy you were, giving a small discount to at least show the tiniest bit of remorse for wasting an hour of my time, actually looking and checking whether or not a simple oil change could have been done before saying «ok».

AMEIR (the manager) has the WORSE CUSTOMER SERVICE EVER, even below a JACK N THE BOX AT NIGHT!
Tried to get an appointment to get my leak (covered by warranty) check on my 6month old tire… The guy really doesn’t let me talk. Tells me it will be a 2−3+ hour window before he can get me in to check my tire (suggests I leave it for the day). To make it worse he compares an open slot in the store shop to a table at a restaurant. Really?!!
Basically I’m finding with BigO in general, they’ll do anything for your money but once they have it your on your own.
WHY EVEN OFFER A WARRANTY!!!
No wonder they are hard to find just horrible!

Got attitude when trying to do the free alignment check. They don’t bother doing it unless they «feel» you want to purchase an alignment from them. Just wanted a check. Will go to a different location and try again.

I’d actually give it zero stars. Dropped my car off at 915. Nearly two hours later car was not even on the lift yet. Doug’s excuse is that he’s short handed. Himself and another at the counter. Third guy standing around with a drink in hand.

They took such great care of me. Patched my tire and Got me out quickly so I would not be late for work!!!

Don’t trust these guys with your vehicle! They caused over $ 1,000 in damages to my brand new 2016 f150 by grossly over-​filling the engine which caused oil pan and sending unit leaks. I just happened to check my oil a month or so after they completed a routine oil change and found it to be 2 – 3 courts too high. I took it back to them and asked them to fix the problem and they immediately identified a severe leak coming from the side of my engine, which was caused by over filling the engine. They dropped the oil in my engine and then filled it back up. When the tech drove my truck out and told me it was finished, I asked him to double check the oil and we found it to be 1 quart low. Their lack of training and care caused damage to my engine which they promised to take care of. The store manager Amir assured me that their claims representative would contact me and assist me with the cost of damages. I have been trying to reach the claims company for a week with no return calls. WORST AUTO REPAIR SHOP EVER!!!

This place is awesome, I live ~30 I away closer to a couple of other tire places and I always make the trip up here. Every time I come here the guys are direct and helpful. Even if they are super busy they will try to fit me in, or make an appointment for the next available time. They always go above and beyond to help repair any parts I need and advise me on what the best course of action is. I usually talk with either Manny, Doug or Amir in the front and they always give me great advice. The guys in the back (Mike, Bayron, Nathan and Nayt) are awesome, they work hard, fast and carefully. They even come out and explain everything so that is going on. These guys are second to none, I will continue to come back evey time.

Very disappointed. Had a strange noise coming from the driver side front. Went there for an alignment and asked them to check on the sound. I even said sounds like the end links are loose. Could you check and if loose tighten please? The guy says sure. I get it back and the says sounds still there and all the end links are tight. I say thanks, go home and decide to jack the car up and do some troubleshooting. I grab the end link and its super loose. The bolt is barely on. Don’t tell me you checked on something when you didn’t. Makes me wonder if they really did an alignment. They lost a customer.

I had some time to kill waiting to be helped by Doug at the front desk — who seemed frustrated by me coming in for service. He suggested he was going to be a while as he had his IT Dept on the phone. Sensing poor service levels — I checked out Unilocal — which many reviews confirmed my suspicion of very poor service, in this case from Doug. This new customer won’t be coming back.

This post is in reference to my recent business experience with receptionist Amir.
Poor service, racist staff, rude staff. Did not have the tire I needed replaced (it was purchased here and under warranty). Did not offer to find a different location for me. Asked me to call different branches myself instead of offering to look into his database. I witnessed this cashier help out and joke around with the older Caucasian gentleman before me then proceed to ‘son’ me by treating me with less than a fraction of the respect he showed the older white man before me. I was judged from the moment I walked in the door. Thanks Big Os for making me feel small today.
Support a business that deserves it, stay away.

The manager Amir was a TREMENDOUS help to me this morning after my wife and I had quite the scare last night when our tire blew while driving on the freeway. We are new to the San Diego area and towed it via AAA to the only place I know, which is the Big O Tires on Scripps Summit Drive. This morning I walked all the way there from our home as soon as it opened and Amir was so welcoming and understanding! He and his staff gave us the best option that works with our budget and fixed our alignment on top of that! The car now drives as good as new when we bought it in July of 2015. We will definitely be regular customers of this location and get our oil changed there as well and whatever Amir and his team recommends. Fast, friendly, and professional! Thank you Big O Tires, Amir, and TEAM!

Very slow. Amir has an attitude. Not great customer service. Doesn’t seem to give a crap.
$ 16.99 coupon becomes $ 31.+. What the hell.

My car was Honda Element 06– battery light Lit up and the shop closing. DEAN MONK AND ALEX helped out, checked out my car even though I know they were closing for the day! Dean took the time to walk me through my problems and it turns out to be my alternator needing replacement — my car was there overnight and I was told parts will ordered and will be fix. Very professional and help me out and very sincere on his job. I am a very thankful customer for the staff and Dean that goes above and beyond. Thank you!

I needed new tires and I decided to go to Big O tire. This specific Big O tire is a mile away from my home. I walked in and I was greeted by a guy named Dean. Super polite, understanding, and very helpful. They were having a buy 2 tires get 2 free sale and I thought that sounded like a great deal. Dean helped me and walk me through the process as to how long I was going to wait and explain to me the pricing and broke everything down for me as far as pricing goes. I agreed to the deal and my car was off and rolling into the bay. I hung out in the waiting room for quite some time, and then I walked up to the counter and started talking to the gentleman that work for Big O tire. All three guys that I spoke to we’re so super cool, funny, and very outgoing. Our family takes our cars to Big O tire and has and will for the life of the car. This is the best Big O tire in San Diego!

First and last time I’m going to go there! The manager, mr. Super high ego, Amir, is the rudest person ever!!! When you ask him a simple question like «how long it’s gonna take» he first gives you a nasty look and then says 3 – 4 hours like its nothing. And at the end he will overcharge you like there is no tomorrow!!! STAY AWAY FROM THIS PLACE UNLESS ALL THE TIRE SHOPS ARE CLOSED AND YOU ARE IN CRISIS!!!

Highly recommend avoiding this place!
I came in for a tire rotation and balance since I bought my tires at another Big O location originally and the manager was absolutely no help. When I came in he barley greeted me and told me to wait. After waiting I told him what I needed done and he told me it would be at least a 3 – 4 hour wait. Long wait but that’s fine. Then I told him I had a VSC light on and he said if I wanted them to look at it hat it would cost $ 150 just to check, plus whatever cost for repairs if necessary. He seemed completely unwilling to work with me and made it apparent he didn’t want my business. So I decided to call the Big O in Poway and they got me right in! Fixed everything on my car within an hour and only charged me $ 45 to check my VSC light! Avoid this location and go to the Poway location every time! They gave me a good deal, great service and I got in and out in half the time.

I went in for a quote for 4 new brand new tires. The person who gave me a quote said if I find a lower price somewhere they will match the price. I did my research and found cheaper tires somewhere else. When I called Big O Tires and spoke to the person who gave me the quote, he said I have to show him the quotes from the other places. He was asking for way too much information just to match the price. Giving him the name of the places and sites isn’t sufficient. I went somewhere else. Definitely don’t recommend this place.

I came here today because the light was on in my car saying that my tires were low. The staff was so friendly, and they helped me right away. The guy that looked at my car took the extra step and showed me how to check the air on my tires. Then when one was especially low, he took it off to see what was going on (and found a nail.) He fixed this, no problem, and I really appreciate his attention to detail, as it prevented me from making another trip due to tire deflation in the near future.
It is easy to find this place, there is plenty of parking, and it is really helpful that it is open on Sundays!!!

Don’t always believe the bad reviews…
I went to these guys from Solana Beach and came away stoked… really stoked. I brought in my 911 CS for new shoes and to fix the negative cambering. I knew «some» negative cambering was necessary, but to go through rears in 8k is too much…
My concerns going in:
1 — The Hankook Evo 2 tires will they be ok/​look good. Yes.
2 — Will the balance be correct? Does it matter they don’t Road Force Align? No.
3 — Will the rims be dinged after install? No.
4 — Will the car drive straight after all is done? Yes.
Everything came out Awesome.
Evo 2’s are soft, but sweet.
They balance at 45 & 85. At 92, I felt no vibration.
The rims are spotless and I drive a straight line.
My steering wheel was off to the left slightly, but Bayron took great care of it…
If you are considering the Scripps Summit Big O, I would go there, they know what they are doing… A+

Saw some bad reviews on here about being ripped off, let me start off by saying this review involves one of the managers named Omar and his excellent service. I am almost positive he is not the other manager mentioned in the bad reviews. Either way, my car didn’t start two Sunday’s ago. I called AAA, thinking it was a battery issue. Turns out it was the fuel pump. We managed to get my car started and I called a couple of nearby mechanics shops, including the actual certified dealership. Not surprisingly, all of them were closed except Big O tires. Not having a lot of choices at hand, I drove straight over.
I immediately told Omar what was going on, and how I needed my car fixed asap .I had my school finals and a huge interview that week. What HORRIBLE timing, right? Omar said he couldn’t guarantee he could get the parts I needed that day, but he would do his best. I dropped my car off around 11am or so, he called me a couple hours later saying he was able to get the fuel pump my car needed as well as two new belts (the ones I had were old and squeaking.) Throughout the whole process, he was extremely polite, informative, and I didn’t feel conned one bit. I guess it doesn’t hurt that I am a car enthusiast and know my stuff, but regardless, I can tell the difference between a shady person and a genuine person.
I was able to pick my car up the same business day, running as good as new! Omar told me he noticed my two front tires were worn down a lot, which I acknowledged. The camber was off on the car so I was waiting to change the tires until I bought some camber bolts and had them installed. I explained this to him and he looked up two tires at a very reasonable price. He told me to get the bolts (I chose to buy them myself to avoid second party selling costs) and to bring the car back the next Sunday and he would get it done. Sure enough, I brought the car back and it’s in great condition! Thanks to my car not starting, I would never have known the service Big O provides and the quality priced items. If you get anything done, make sure you go to Omar!