Big O Tires

I was hopeful of this place but the manager/​staff member gave me the run around. The tires will be here in a few hours… I waited. The tires will be here first in the morning… I woke up early the next day and was first in line. Came back a few hours later and the car’s tires were not there. The tires will be here in a few hours. I guess if you are after the 2 for 4 deal, they make it hard for you. Enough is enough. Took the car home without service somewhat frustrated… I think any customer would be at that point of having been given the run-​around. I wasted enough of my weekend. Won’t be back there again. Need a company that doesn’t give me the run around.

After two days of fighting traffic to get the oil changed on my car, only to arrive after they had closed, on the third day I made it with only 10 minutes to spare. Knowing they would have to stay late, Omar and Doug offered to take care of my car. They were both really cool about it and had me out of the shop in 20 minutes. With the coupon I received in the mail, I also got a great price. I couldn’t ask for better customer service!

Omar and the entire staff are just amazing. They help with tires, rotating, plugging and replacing. I ask for opinions on what tires would be best for my car (I have two sets and was going to switch them out but they gave me great info on specs I would never even have known about). They also helped me decide which rims looked best on my car, as I was on the fence about switching them with another set I have. Overall, I couldn’t ask for a better group of guys to work with and I will never go to another tire shop. I would definitely recommend.

Dropped off my 2014 Ford Fusion for an oil change. Received a call after 30 minutes saying they are unable to do the oil change because the tools needed is locked up and the mechanic who has the key is off today. What a waste of time and gas. Unbelievable.
Also, they said a full synthetic oil change is good for 5,000 miles when another Big O Tires location said 7,000 miles; it would cost $ 69 even with a $ 20 off coupon. Unbelievable.
I’m never going back to this location.
Note: The only reason why I rated it one star is because I couldn’t figure out how to post my review without adding a star.

I had an excellent experience with Omar at this location. He was helpful, honest and extremely on time. I will go back the next time I need tires.

Came it for a free inspection, after an hour I was told I needed new tires and brakes, $ 1000 worth of work. Luckily, I decided to wait and get a 2^nd opinion. Turns out I need neither. Listen to the reviews, this place will sell you everything they can. Do your research.

I am really pleased with the customer service that I received from Omar. I came in because a year and a half ago I had my brakes/​rotors replaced at Big o tires, and turns out they had put the wrong ones on. The employees and staff from a year and a half ago were no longer there, but they were able to replace the rotors with the correct size, despite the warranty having expired. Doug the mechanic showed me the incorrect rotors when he removed them, and was really helpful at explaining what the previous employees did wrong. Thanks again Omar and Doug!

Very pleased with the work done on my car and the help I received from Omar. Extremely sincere and polite guy, best my experience at any other Big O by far. Plan on coming back for any work I need.

Came in this afternoon for them to take a look at the tray under engine (I think that what it’s called) and Omar was incredibly helpful!
Was extremely nice and fixed the problem in no time. My dad and I were very thankful the issue was fixed quickly and at no charge. Omar is the best!

Legit service. Omar definitely took care of me! Great guy, great service. Plain and simple.

Wow, I can’t say enough about Eric and the staff! I came in because I was having brake problems, approximately 1 – 2 months after having my front brakes/​rotors replaced at Big O Tires in Scripps Ranch (never, ever go there!) Eric did a free inspection for me and explained that I had already worn through the cheap brake pads that were originally put on my car, and had caused damage to my rotors. Eric and the owner (sadly I didn’t get his name, sorry!), were amazing and replaced my pads and rotors for free! They were kind, quick, and a pleasure to be around. I won’t go any place else!
Thanks guys, you are the best!
Kristin A

«Eek! Me thinks not.» Long wait time. Poor customer service. Will not call you to tell you your car is ready.
I dropped my car off around 9:45 AM for a tire rotation. I waited at the front counter for about 8 – 9 minutes (which seems like a long time when no one acknowledges that you are there). They told me I was behind 6 cars and it would take a couple of hours – I understood, that was fine. Not receiving a call from Big O after 5 hours, I finally called them at 2:45 PM. They said, «Your front tires are bald, we cannot rotate the tires.» I wish they would have called me back sooner to let me know. When I got there to pick up my car, I was running late to an appointment, and I knew I could not wait another 10 minutes at the front desk, so I just grabbed my car keys off the front desk, hopped in my car (which was in the parking lot), and started to drive away. I smiled and waved at the gentleman with the red beard who had first helped me – he was on the phone. I heard yelling behind me as I drove off. When I got home, the person I had caravanned with to Big O told me that the Big O representative was actually yelling at me because I had forgotten to sign my paperwork. Apparently, he also yelled, «Don’t ever think about coming back!» I was wrong for not asking if I was permitted to leave and take my car, but should he have yelled at me like that?

This place is completely dishonest and I STRONGLY recommend against going here. Evidence below:
1. Called for pricing and told that my synthetic oil change would be $ 79.99 including tire rotation, and they would would honor a coupon for $ 10 off, making it $ 69.99. I get there and a large placard on their counter says a synthetic oil change with tire rotation is $ 69.99. When I mentioned that the guy walks around to look at it as if he’s never seen it before. Yeah, right.
2. They were supposed to have checked my alignment and called me to let me know if it was needed. 3 hours later, no call. So I called to check and they said it was ready. When I asked if they’d checked the alignment he said they «ran out of time.» Meaning they forgot. If my car is still there, then you have time to check it.
3. I go to pick it up and asked if they’d rotated the tires and was told yes. Well, I always mark a tire and I told him flat out they did not. They made me pay the agreed upon price for the oil change that was supposed to include rotation and told me to bring the car back another day for rotation.
4. Finally, they said hadn’t had a chance to set the mileage back to zero and so we walked out so he could do it then.
At this point I have serious doubts at this point that they even changed the oil at all.
I sincerely hope the owner or manager of this location sees this review, because this place isn’t being run right.

Don’t believe them if they say they will call you when done. Told me 2.5 hours back log which is fine i understand. I went to place across street for lunch and a beer. 2 hours later i look and see my vehicle not in parking spot anymore; not sure how been gone. Hour later i walk over and find it parked and is done with no call. Fyi, this was to plug one tire i picked a nail up with that was covered inder their cert.

Horrible service with a tattooed guy!!! I drop my car off to get serviced at 8:30am and he says to come pick it up at 12pm. I come in at 1pm and says parts were not available and never even touched my car and never called!!!
He looked at me like he had never seen me before.
What a total waste of my time.
This place is a joke and I will write a letter to corporate.
HORRIBLE!!!
And he also said I couldn’t use any coupons when the guy who gave us an estimate said coupons are fine.
This tattoo guy is definitely shady!!!

Had a rough experience here. Chains are always gonna try and upsell you which is exactly what happened here. I take my car to either a specialist or the dealership if need be because places like this have jacked up my engine and wallet time after time. I figure some new tires wouldn’t be a big deal, but naturally they were salivating to do extra work on my car. «Oh let’s just do this. Let’s just do that. It’ll only cost this!» Yeah, no. My car is a pain in the ass to maintain. It’s got a really screwy engine and there’s no way I’m letting Big O Tires get in there when there’s specialist shops in Poway owned by mechanics with 20+ years of experience working on engines like mine.
Anyway, I was quoted a price for four tires over the phone. When I came in and presented the «buy 3, get 1 free» coupon, which saves like $ 75, magically they throw in the tire alignment so the price stays the same. I realize the alignment is kind of the accepted «throw-​in» when getting new tires anywhere, but it was only presented as a cost AFTER I showed the coupon. Kinda sleazy there but hey, whatever, that’s your business model, right?
They were super pushy in wanting me to get a warranty. Something like an extra $ 120 and I get 5 years of free alignments at Big-​O. Yeah, that’s wonderful and all, but if you read earlier in this review you’ll note that I don’t take my car to Big-​O, nor do I take my car to any chain anymore unless it’s for something simple, which I thought new tires would be. «I don’t think you understand what a great deal I’m giving you here!» Yeah, show me the next used car on the lot, pal. Like, you just jacked up my price when the after-​quoted alignment was thrown in and now you’re trying to get another $ 120 out of me. Dude, no. I don’t want your free alignments because that means I have to keep coming back here and you’ll «magically» find things wrong with my car that you’ll want to fix and in turn just make worse. It’s not gonna happen.
A couple of the guys there are nice but I’m pretty sure not letting them work on my car pissed them off. The tires are fine so that’s good news but I have no intent on ever coming back here. It was just a really awkward experience with the blatant upselling. I know that’s part of the game but jeez. At this place it’s just bad. Good luck.

After reading reviews I was very weary about taking my cars here, but this is my dad’s regular spot where he takes all our other cars. and my dad is a car guy so he knows what he’s doing.
Anyway, I needed new front tires on my Lexus and a synthetic oil change on my s2000. Word of advice– check in and get 15% off service, or if you’re military you get 10% off! We walked in with no appointment and were immediately helped by Eric.
They didn’t have the Michelin tires I wanted, but they sold me quality compatible ones that were much less expensive (Sumitomo if you were wondering, and I’ve had luck with this brand in the past too). I was somewhat set on Michelin, but they talked me out of it which was refreshing to know they’re not just trying to sell you the most expensive things.
I also opted for the 5 year alignment with the Lexus. Eric was super helpful in trying to get us the best pricing he could give. So alright, I guess this part of my review may come with some bias. I thiiiink my dad being a regular there (maybe?) helped out with how much of a discount I was able to get (I mean I’m not sure, but we did get a really good deal!). Again, refreshing experience though knowing they weren’t trying to take advantage of the customer and were really helpful and accommodating.
My dad and I decided to wait for my cars to be done. They have a small waiting area with a TV and free wifi where you can also watch your car (s) being worked on.
Although I will admit one cringe worthy thing is when they tried putting my (lowered) s2000 on one of the lifts, it was too high and my car was too low… of course a *scraape* ensues.merp. It wasn’t horrible, and it scrapes when I drive too, but ugh it is not a fun sound haha. Anyway, they tried on a different lift… and success! They only took maybe 20 – 30 minutes (if that) to change the oil. They also checked all the fluids and topped them off as needed on my Lexus even though I was only getting tire service. Awesome added bonus!
We were only there for maybe two hours which wasn’t bad considering they had a few other cars being worked on as well. Paid for my service, got my keys, and back on the road! My alignment is great, and I’m very pleased with the service we received!
I was pleasantly surprised considering the poor reviews, but honestly I had a five star experience and would recommend giving this place a shot!

At this Big O I had my only bad experience ever with heavily tattooed guys. When I got there last year these 2 so-​called technicians at the counter were venting to each other about the manager or owner for over 5 minutes as I stood there waiting to be acknowledged. Before going there they booked me for 5,000 miles service when I called for an appointment. On the phone they specifically told me they had nitrogen air at this location hours before I got there.
After being early for the appointment and hearing the numskulls bitch about their boss, they told me they didn’t have nitrogen air like they told me on the phone. Yes I was pissed and vented while never yelling or cussed like they probably deserved. The short guy even told me «shut up» after they wasted my time and cost me extra gas money. Not once did these 2 idiots + morons apologize or attempt to make amends for the mistakes they made. How the hell did they forget that I PAID Big O for tires and service?
I need to DIScourage people from buying anything here as a result of what they did to me. Following them wasting my time and costing me extra money they were doing their best to get me out of there after they f*d up refusing to do the right things like they should have. It’s time to wonder why the ownership or management of the Rancho Penasquitos location can’t get responsible employees to work for them. F*k them!

My new go-​to shop! Walked in for alignment and balance and they got me in super quickly! I needed to get some work done while I was waiting and Adam was very accommodating and it was so fun talking to him and the rest of the guys too! They definitely know their stuff. There was a Maserati in the shop getting worked on and I got to learn a ton about them and a few other cars. Pricing was fabulous thank you guys so so much again! My truck drives as good as new (such a relief) thanks for doing great work on it Javi! I’ll be back absolutely for great work done for a better price and just to talk to you guys again!
Adam you knew this was coming haha! So happy I found this place on Unilocal

I’m torn on what to give Big O Tires so I’m going to go with a three star rating.
I stopped by Big O a couple of weeks ago to get my oil changed. I had a Groupon that was expiring soon and just wanted to get the basic oil change. After changing my oil and taking a look at my car, the mechanic called to recommend that I replace my cracked serpentine belt and get two new tires for the front of my car. Since I hadn’t budgeted for all the extra work, and I’m always a bit skeptical that I’m not being taken advantage of, I just agreed to have the serpentine belt replaced. They quoted me a price of about $ 100 and said my car would be ready in 30 minutes.
Unfortunately, there was a problem and and while my car was being put back together, the mechanic broke one of the bolts. Not only was the car now going to take longer to fix but I was also charged an extra $ 60. I don’t know if this is standard protocol but I was not happy to be charged for something that I didn’t do and something that was going to put me without my car for a longer period of time.
While the people seemed nice enough here, I still left feeling like I got screwed over and screwed out of an additional $ 60.