Bank of America

Been banking with them for years. Can’t complain but can’t applaud this place either.
It’s a bank and their business is to make money from yours and my money…
It’s conveniently located by my home but I use credit unions based on their rates!

My husband wanted to wire money. When he went to the counter, he was told he needs to get appointment and asked to wait. We waited for almost 45 mins. There was no customers in the bank. For no reason they wasted our 45 mins. Horrible service and horrible bank. We are not going to keep any of our money in BOA.

I have been a customer since 1986, and have a king’s ransom worth of money in this bank. The service has gone downhill ever since the last real-​estate bust, and has stayed down ever since. I went into the branch to use their normal banking services, and was mildly surprised that you need to make an appointment to see a higher level teller who can perform customer services. So, I left, waited and came back an hour later to meet with a customer service rep in the bank. What banks make you wait an hour to see a customer service rep, when there is absolutely nobody else in the branch? My appt with the CSR went well enough. My praise for this person. If you are going to have to wait around for a CSR in this branch, I give it low marks for its waiting area. The books and magazines are there just for children. There is no adult material on hand.

This is why I stopped going to BOA and went to Chase. I wanted to wire money and I always do it at the counter. Today. I went to counter and they said I have to wait for the ppl in the room. I nicely said oh! I did it at the counter many times before. She said I’m the manager. I sometimes make an exception to do it at the counter. I just said oh and and waiting. There hasn’t been a customer for 30 min. There are 4 of them standing there talking about lunch.

This place is horrible. Only one teller and the line was to the door. I needed a replacement card due to mine beings compromised and they went on the say that it would take 45 minutes due to the fact that there are not enough people the teller said.
Nice location
Horrible tellers
Go to a different banking location

As with BOA in general the customer service could not be more impersonal. Finally got rid of all banking relationships with BOA recently. Just a horrible bank, and this branch is no exception.

Not the best service I have experienced. Awkward drive up ATM, usually have to get out of your car because the way its positioned makes it almost impossible to reach the buttons. I would recommend using the ATMs inside. They used to have the worst manager ever, a woman, I forget her name. The gentleman in charge now is alright, not great, but defiantly an improvement over her! She dressed as a witch last halloween, perfect costume to fit her personality and attitude! She was absolutely horrid. Thank you for getting rid of that crazy lady!

This bank sucks, each time I go there to try to pull out a lump sum of money they always say they dont have enough. what banks dont carry at least 4−5gs. so dumb worse place ever BOFA SUCKS

I’ve always hated BoA, but they were my company’s bank and employees got all kinds of perks for setting up accounts with them (back in the day when banks had to fight for customers). Now BoA is one of the last big banks remaining and they know it… so service, rates and everything else has gone down dramatically. I had to go inside last week and the clerks were obnoxious. When I politely declined whatever scam they were pushing, she turned to my daughter and said that we’d get free Zoo passes if I opened this special account. I was shocked and pissed! And while I would love to pull my account, the hassle of changing my online bill-​pay keeps me tied to the anchor that is BoA.
If you are in the same boat, then this location is convenient to 4S Ranch and has a drive-​thru ATM.

Decent location. Newer ATMs. Some of the clientele can be amusing.
Just last weekend I watched as a woman tried to go into the bank on a Sunday morning. She was not understanding that you have to use your ATM card to access the vestibule where the ATMs were. She never did figure it out but almost broke the door off the building before walking over to the drive through and using that ATM.
An extra * because they have the newer ATMs here.