Bank of America

There is ALWAYS a long line in this location… ALWAYS… Wondering what stopping from hiring more tellers… It is annoying to stay in 30 – 40 min line EVERY TIME I have to go there.

Very slow in everything.
Hire more bankers, please. Costumers pay services fees to get better services not the worst

The staff honestly does not know what they are doing. I use rolls for my change and the tellers always tell me something different about it. I once turned in two rolls of quarters and the teller held them both up and said they’re not even so there must be a mistake. She literally ripped them apart and counted them again to find that they were actually counted correctly. They don’t have their info straight and are all over the place. Horrible customer service. I try avoiding this bank as much as possible. I don’t recommend it!

The line is always very long, and it seems the staff who knew what they were doing is no longer there. Horrible customer service, misinformation, and inconsistent policies. Also no Merchant window anymore, which means even longer waits. Stay away!

There is no sign indicating that there is a separate line for merchants. There are only two tellers working very slowly even though the line is 10 people deep. This branch sucks. Would not recommend to any business account holder who doesn’t want to waste 30 minutes.

Always a line, never any tellers. What is the point in having 10 plus windows and only 1 or 2 tellers ever work? I hate this bank. The line is always about 10 people long… minimum. I hate having to spend 30 minutes of my day at the bank waiting in line.

I had to come to Bank of America to talk about opening up an account. unprofessional bank tellers. chatting yawning drinking coffee, one window is open while there are 15 people in line. NEVER EVER come here… trust me this bank should be closed down! They know it and we know it. Makes me wonder why do those people wait in line and waste 45 mins of their days when there are millions of other banks out there. I never will have an account with this Bank of America.

Very friendly staff, a bit outdated look but that’s not something that bothers me. The lines can be long but at certain times they are long everywhere, for those who complain about that try looking at all the other places. Have security boxes that a plus for me. Mary Kay was very helpful, with a smile the whole time. I had a lot of questions and she was helpful and very patient with me.

Was here this morning around 9:40 am. Customer service is very poor. They had 3 cashiers. 2 where busy with customers. And one that was just there doing nothing. We had to wait in line for about 20 mins. It would be nice if they fixed their customers service to provide easy and fast transactions.

Absolutely awful. Never enough tellers, constant lines, and they have permanently closed the business box. Business Owners — run from this place. I was in there with a six figure check (might be pennies for some but its not nothing!) to deposit for the company that I work for. ONE teller working. Many of the customers were getting pissed at being ignored by all the rest of the employees (who apparently are watching porn or something really interesting on their displays), so finally one employee unroots her bum from her chair & walks over to see if she can help me. Yeah, I have $ 180k to deposit, care to take it? NO, actually, she doesn’t.
I walked out with check in hand. We switched all accounts to California Bank & Trust, and so should any one who expects a modicum of human decorum, let alone basic customer service. Our new bankers know our names when we walk in. They also went the extra mile to provide us with Lines of Credit and other services to actually help our company grow — a total 180 from being kicked in the face by BofA for the past 20 years.
I know it seems like a hassle to switch; that is why we put it off for years. Its not. Do it asap and you will be shocked at how awesome it is to be treated humanely and appreciated by your bank. You deserve it! And most of all: BofA does not deserve anyone’s business.

As a small business owner you need a bank that can help your business and have solutions when problems arise. Well B of A and this branch do none of that! I understand there are banking rules to abide by but when I’ve received help from other small business bankers on the phone or at other branches for similar problems and then I’m told «my manager says we can’t» it makes me feel like they simply are unwilling to go the extra mile to help out their customer. This review is ONLY for this branch… however, this experience has forced to look at other banking options to take my business to.

This place needs a serious facelift. I feel like I’ve stepped into a bank from the 70’s whenever I go here. The staff is pretty unprofessional and never quite know what they’re doing. I’ve come here a handful of times to do wire transfers and they make it as hard as possible. All in all, pretty unsatisfied.

fast service and no problems getting my check into cash right away!

Convient location for me since I have a Bank of America account & a Chase, rofl & they’re right next to each other! I’ve been banking with BoA for years, I love their service just not the $ 35 fees they charge for overdraft, like WTF guys —
Anyways, people here are nice & ready to help you with your banking needs.