Bank of America

Very friendly staff, always quick and helpful! Thanks guys for your serves! If somebody not sure in quality, check Chase on the same road, and you will know what is awful and unprofessional!!!

Avoid avoid avoid. Good grief they are terrible. Fees take take and take again. If you don’t like money … Bank here.

Conveniently located. Clean facility.
Two ATMs, one in each side of the building.
No parking.

Absolutely Awful. Take your business across the street to USBank. Listen to this:
I walked into this BOA branch with a check from my insurance company for a mere $ 15.00 drawn on BOA. After waiting, handing over my drivers lisc, keyboarding it into their terminal, and then demanding a fingerprint of my index finger and putting it on the $ 15.00 check they told me it would that they have to charge me 33% of the check’s value if I wanted cash since I did not have a «relationship» with BOA. I said that I we did have a relationship b/​c I have a check from BOA with my name on it. That should count. I was asked if I wanted to open an account with BOA. Before gagging, I simply walked out, and went across the street to USBank to deposit my check in my bank account — ever so happy that I use US Bank and not BOA. I was actually considering opening a BOA account b/​c its in my buildings lobby. I will now HAPPILY walk across the street to the super friendly and secure USBank with LESS FEEs, CHARGES and no systematic ‘robbery’. I would suggest anyone reading this do the same.

Customer service was awful. One of the tellers seemed as she had other places to be, she seemed like she was in a rush to leave the bank before closing time. The other 2 women working behind the counter were rude and condescending and they also seemed to be in a rush to leave work. This Bank of America branch lacks people skills. Coming to this bank made me want to close my account and bank elsewhere. I ended up using the ATM. Way to go people… an ATM did a better job!

This is the best service I’ve received at B of A. There were only two tellers and two bankers working so I has to wait in line for a good 10 – 15 minutes. However the banker came out of the office and went out of the way to help everyone get ready. The teller was professional and friendly, in the 3 minutes she did my transaction she made me feel welcome and i felt like she valued me as a customer. Hands down phenomenal service and teamwork to keep their customers happy.

Bank of America typically has superb customer service and this location is just about on the same level. You walk in, and you are greeted right away, which is nice. But usually anytime I go in, they always seem to be understaffed. I would certainly understand if there were no other customers everytime I visit this branch, but this is hardly the case. There are usually several customers waiting to be serviced, but only a few Bank of America personal available to attend to their waiting customers. I would suggest adding one or two more tellers to lessen the traffic during key rush hours. I usually go to the branch on B & 5^th Street, but I will be coming here much more often due to the fact I just started working in the building. I only hope that I don’t have to wait 20 mins the next time I go in.

I rarely go into B of A b/​c I do everything online, but when I do, I come here. I just feels weird going into this one. It’s just so quiet. I wish they’d do a little more small talk and ask how you’re doing.

Beyond horrible. Systematic theft.
Used to be good. Been with them for years. Then in the past year went downhill at an alarming rate.
I have two unrelated business and one personal account w/​them and were opened under explicit offers of having no monthly fees, including for online banking (unless you use Quickbooks, which I don’t).
But every month they charge me anywhere from $ 10 – 20 per account (the amount s aren’t even consistent), even on the accounts that were opened years ago w/​no problems.
No one can explain why the fees are there and every month they promise to fix it, but the next month the fees are there again.
Now they changed to suddenly denying the free checking was ever offered (I’ve had it for years and am meeting all the terms) and switching me to a $ 30/​mo program «in order to solve the problem» w/​out even consulting me.
A lien of credit with NO balance is suddenly accruing interest and I can get no answers.
The represeanttives at the branch systematically ignore emails after promising to take care of things and force you to spend 30 min. every month on the phone going over the same thing.
The «customer service» email appears to be staffed by parrots who don’t bother even reading the questions.
My best friend who I made a mistake of referring last year is having same kind of experience.
I will probably end up having to take them to small claims and file complaints w/​the regulating agencies.
Avoid like a bad disease.

These guys, no matter what branch I go into, always have the best customer service. They’re friendly, helpful and proficient. Banking doesn’t get any better than this. Right at the bottom of my work building, Bank of America is a life saver. And they have free lollypops. But, I did over draft on my account once, and the girl helping me announced it to the whole bank. I felt humiliated.