Banana Republic

Terrible experience. They blacklisted me! Why? Too many returns! Why on earth am I responsible if their stuff I order online does not fit me!!! I was treated with disrespect. Nasty manager. Horrible feeling. To be avoided unless you want to keep clothes that do not fit.

Love this location of Banana Republic — gorgeous interior, beautifully laid out and really inviting — really, a visual feast.

Worst customer service, no wonder the store is always empty! Really disappointed with the way they treat their customers — such a change from every other store in this chain. Would not exchange the exact same product (color/​style) for a different size!

i have been there three times, on each occasion i head for the fitting rooms, all locked and nobody in sight! am i supposed to roam the (empty) store in search for help? will never go back, this Co is run by idiots or perhaps the «sales prevention team» ?!

I am an avid Banana Republic shopper. Their clothes are totally my style and I love the rewards program. But the Horton Plaza store is by far my favorite in San Diego. It’s more intimate than some of the other BR stores located in the County, which means the staff are able to focus on each individual customer more… and they do! I have such a great experiences every time I visit this store (their Manager David is awesome!). I highly recommend shopping here.

This is a larger Banana Republic, but my wife and I went there this past week looking for a basic spaghetti strap layering tank top and they had none. She has gotten many from Banana Republic in all different colors in the past, but no such luck this time. The store is clean and is in an easy to access location on the first floor. Hopefully they will have what we need next time so that I can increase the star rating.

This store is always empty when I come in and after a few visits here I’m no longer surprised why. I walked in and there were three workers talking to each other about their eyelashes. I had an arm full of clothing and not one of them came to greet or help me. The only person that did help me was an older male I didn’t catch his name but he was very helpful and checked up on how I was doing. I don’t enjoy coming to this store but I do since its close to where I work.

I am not a big shopper. The mall is something I intentionally frequent maybe 3 – 4 times in a year, and usually I’m looking for something for someone else. But I have a friend who lives downtown that loves to shop! And so when we do go shopping, it’s usually at Horton Plaza, and without fail, I always find something great and on sale here at this BR. I don’t know if people just flock to Fashion Valley or don’t like the parking structure at Horton or the confusing staircases or what, but I find deals here that I have never found at any of their other locations. I live closer to Fashion Valley, but I can’t remember the last time I bought something there. The staff at this location are always great– very helpful and not overbearing. Thanks for making my rare trip to the mall a successful and pleasant purchasing venture! :D

I sadly have been to many a Banana Republic. I’m addicted to their tank tops, what can I say? And my husband got his suit there for our wedding and it looked so so so good.
As far as Banana Republics go, this was a good one. It’s pretty big so it had a bunch of different clothing options (believe me, it is possible for them not to, there’s one in the mall near my house that isn’t so great). I needed help finding a shirt I wanted in the right size and had no problem locating an employee who found me said shirt.
I’ll add it to my list of Banana Republics I like.

I live really close to Fashion Valley mall, but after the great experience I had yesterday, I will drive out of my way to go to Horton Plaza BR instead. I have the BR credit card, and I am building up my professional wardrobe. One of my rewards from my credit card expired, and they let me use it. I earned that reward so I really appreciated that and ended up spending more than I had originally planned. Everyone was friendly and helpful but not pushy or overbearing. I will definitely be going back!

Great store for the slim fit!

What a well put together BR. The store looked well organized and the staff was very helpful. I went here with my sister to exchange a dress that she had ordered online for a bigger size. Unfortunately, they didn’t have it in her size at that location. One of the employees called to another store and was able to find her size and have it put on hold for her!

Is it possible for one BR to be better than another one? Well, oddly enough, this one is! I don’t know why, but I always manage to find something I like at this location over others in San Diego.

Pretty good BR selection, and friendly staff! One of the guys in the dressing room went through the trouble of locating this dress I liked in a size that would fit and was able to suggest another size that surprisingly fit. BR tends to fit large on me, so it does feel nice to be able to wear 1 – 2 sizes «smaller» than I normally do. =P

Karla helped me. She was very helpful and friendly. Needed some cute business attire for an upcoming conference. When they didn’t have my size Karla checked other BRs close by for what I was looking for and offered to call to put items on hold for me. I shopped at BR in Malibu days before and they had a better selection but the service did not compare. CV has the best BR when it comes to customer service. Thank you Karla.

When a friend of mine told me that Banana Republic actually had some stylish clothing, I had to see it for myself. The last time I was there, it looked like cookie-​cutter fashion with no originality to its design. It still struck me that way, actually, but there were some items that didn’t look half bad.
I saw a laptop case that looked cool, but I didn’t feel like paying $ 100 for it. So I left the store.
So my buddy had bought some stuff form the store, and the items still had the tags on them and they were in the bag. He lost the receipt and asked me to try to return the stuff for him. He said that if they wouldn’t take the stuff back, that I could try exchanging the goods for something else for myself. DEAL!
So when I took the stuff back the sales women were so helpful and friendly. They told me I could exchange the stuff, and they even gave me some coupons that were under the counter to put towards my exchange. I would up getting my cool laptop carrier, and a dollar back in change, LOL.
The clothing wasn’t all that great, but simply because the service I received was so awesome, I will be dropping into this place from time to time, to see if there is something I would wear.

While this isn’t one of the main flagship stores, this is a good location with a nice store and friendly sales staff. While sales associates can be hit or miss at any store, this one had very attentive staff members and helped me find what I needed.
With the down economy they also had very good sales so another plus!

great store, the workers here are very nice. Bought a nice sweater one of the girls recommended and get complimented everytime i wear it. also helps to ask if certain items will be going on sale soon so you can save some coin!