Baggage Claimers

My bags were supposed to be delivered 3 days ago. The customer service refuses to call me, only emails generic apology emails. Nobody can give me phone number, person, address, ANYTHING to locate where my bags are being held. TERRIBLE company.

This company has had our luggage for 8 hours and it has not yet been assigned to a driver. Unbelievable.

Bag was lost for way too long. This company thought it would be a good idea to call us at 11:45pm to tell us there is a driver in the area. No notice prior that they even had our bag. When it was dropped off the following day it was in horrible condition. Not professional to say the least.

PICK YOUR BAGS UP AT THE AIRPORT, DON’T REQUEST DELIVERY!!!
I was directed by United Airlines to deal with this company since the airline found my bags, and gave it to Baggage Claimers in order to deliver it to my address.
The ability of tracking my bag was not working, and the time frame disclosed ended up to a no-​show of the delivery driver after making several calls, and text messages to the driver.
The most unprofessional move was when I texted, emailed, and even called to make an appointment for delivery. I requested strictly through all communication channels not to drop off my bag in front of my house. End of the story; they dropped it off in front of my door, took a picture and then left (probably with my bag).
This scheme is a cheap way for airlines to give away their responsibility of the lost bags, and nothing you can really do. This amateur company doesn’t show any empathy, but rather makes their customer seem as a liar.
This is going to be continued in court with all the evidence.
STAY AWAY PLEASE FROM DOING BUSINESS WITH THOSE SHADY PEOPLE!

Is anybody aware that this company is delivering baggage that THE AIRLINE loses? They get hundreds of bags a day and are expected to deliver in a VERY small window. They do the best they can as soon as they even get the bag. I happen to actually understand how this business works and they were very helpful when Delta lost my luggage. AGAIN, not The Baggage Claimer’s fault. This is not a service to the public so this Unilocal page is a waste of space. You should be complaining to the airline… DON’T KILL THE MESSENGER. Idiots.

Deplorable. Inexcusable. But hey, do they care? They have contracts with the airlines. Not much one can do but wait… and wait… and wait… They don’t post status on their website like they are supposed to. So you just wait… wait… not knowing. US Airways wasn’t willing to help. At first wouldn’t tell me the name of this company. Absolutely would not give me contact information for them nor would they call on my behalf. And how did all this start? US Airways neglected top place our luggage on the plane when we left Ft. Lauderdale. And we were flying first class.

If your baggage gets delayed in San Diego, especially with Delta, do not ever, ever ask them to deliver it, or it might get in the hands of Baggage Claimers. Talk about an organization that should simply not be in business.
They are apparently a subcontractor to
which is, in turn, a sub to Delta and apparently other airlines. Following is an email I sent to
:
The company you use to deliver luggage is, without a doubt, an organization that should not be in the business. A quick survey of online reviews confirm that. A «dispatcher» called me at 6:44 last night to tell me that my luggage would be delivered between 9 and 11 pm. Please note in your system that this company took possession of our luggage at 2:30 pm, and your company, and Delta have repeatedly indicated that you have a promised 6 hour window to deliver luggage. If the luggage had been delivered at the earliest of the stated times, you would have already have failed to achieve your promised service level (in my business, which is IT, we would quickly be replaced if we failed to meet our service level agreements the way you do). At 11 pm, our suitcases still had not arrived. I followed the link provided in an email to try to locate our driver, who according to the system never leaves La Jolla. In other words, the tracking system doesn’t work. I had to call and leave messages repeatedly before the «dispatcher» bothered to call me back.
Did the «dispatcher» apologize? Did he act as if, in any way, they were failing to live up to their promises? No. Instead he told me that the driver was having «problems» at a hotel and would be there in 35 to 45 minutes (so about 11:45). At this point, I was ready to contact the police as it seemed to me, given the rather sketchy nature of everyone I was dealing with, that our luggage had simply been stolen, and discarded. The «dispatcher» told me he would be in the office until 1 in the morning, but after the 11:00 pm call, he was impossible to reach ever again. I imagine he had an important appointment at a local bar or some such. Finally, our luggage was delivered… at 1:30 in the morning. Really? 1:30? We’re all now exhausted and going to try to be functional.
Realistically, there are a few people and companies in this situation who need to evaluate whether they should be in this business or not, because from the time Delta mishandled our luggage, I have experienced nothing but an almost complete lack of professionalism.

Got my luggage exactly 25 hours after it arrived in San Diego. Enough said…

Another unhappy sucker who wasn’t given a choice here. They don’t keep times, they don’t deliver, they don’t care if you get your luggage. Maybe they’ll start caring though, because I just filed a small claims lawsuit against them. Two days later, I still don’t have my bag.
It is amazing to me that in this day of scanned baggage tags, a bag still doesn’t make a flight. Must be the work of overpaid union boys.

I have just returned from NY, where I had the unfortunate task of burying my kid sister, who had been murdered. Delta lost my baggage, then allegedly turned it over to this company. I was stonewalled by Delta’s Baggage Claim (they refused to put me through to a manager), and I have heard nothing from this company, nor have I been able to contact them. This is the way this company and Delta treat their customers? The worst.

One star is too generous.
This is the company that American Airlines/​San Diego International Airport uses to deliver baggage that has been lost.
They don’t answer phone calls from me or the airlines, and everything is gridlocked into voice mail dead ends.
Both of the email addresses they provide on their website (
;
) were deemed INVALID by my Microsoft Exchange server. Hmmm. .. .
Having flights cancelled, luggage lost in the mix, and then a 3^rd party delivery service with outdated contact info/​no contact info is not exactly my idea of fun.
C’mon guys — if you can’t invest in a live human being receptionist, then for fawk’s sake, can you get a valid email address? You can even use gmail for all I care — just give your frazzled traveler a respite.
0 stars.