Autozone

This place has gone down hill! Very rude employees that are willing to help. These people never has parts in stock. I’m done shopping here.

This review is for the excellent Customer Service I had received at this AutoZone today.
I like to alternate driving my two cars to prevent from putting too much mileage on one or the other. I got a little lax though and hadn’t alternated cars for over a month. The battery in my SUV had gone completely dead. I’m certain it was a result of my leaving the internal ceiling and cargo lights on, which I’m known to have a bad habit of doing. A call to AAA couldn’t even get my car restarted. I had no other option, but to take my battery in for testing to determine whether or not I needed a new one.
I remember purchasing the Duralast battery from an AutoZone last October and had reluctantly paid extra for a 2-​year Free Replacement Warranty, a suggestion made by my fiancé at the time of purchase. I’m grateful that I listened to him then.
The problem is that I had misplaced the receipt because I had neglected to heed my fiancé’s advice to keep the receipt with my car registration. Scolding me and rolling his eyes with discontent, he removed my battery, put it in my other car, and off to AutoZone we went.
Raul Aguirre, the Parts Sales Manager, assisted us.
«Keep your mouth shut and let him do the talking,» my fiancé muttered under his breath, as Raul left the counter to grab the battery tester. Completely dead, Raul confirmed. Worried he was going to ask me to produce the original receipt, he only asked for my phone number and the computer quickly lit up with all my warranty data. Whew! No more looks that could kill coming from my fiancé, only I-​Told-​You-​So smirks.
Uh-​oh, no 51R-​DL batteries in stock. Ok. What was Raul going to tell me next? Was he going to try the old Bait-​and-​Switch tactic and encourage me to pay the difference for the higher model that was available? Nope. Instead, he said he was going to replace my old, dirty battery with a completely new 51R-​DLG (Gold). He explained that he was not only going to upgrade me to a better battery, but was also upgrading my warranty to a 3-​year Free Replacement Warranty from today’s date for FREE! Also, Raul kindly carried the new battery into my car without hesitation and I didn’t even ask. What did I do to deserve such great treatment? Talk about customer satisfaction! Thank you, Raul, for providing the best customer service we’ve ever experienced from any auto parts store.

This place isn’t TOO too bad for your average VatoZone, but it does have some drawbacks. Selection can be sketchy on oils and other key items (think premium stuff like German Castrol and M1 0W40), and if you need to get counter parts you may be in for a long wait. The store manager is actually very kind and helpful, and keeps most of his crew in line, but I really hate begging for help with paint or other locked up items. The clientele here can get a little sketchy (late night, in-​lot oil changers and other top-​flight citizens) but it IS conveniently located. Price wise it’s tough to beat– AZ does have the lowest prices, but a lot of the Duralast stuff is pretty bad, Chinese made junk. Avoid the brakes. I still come here here and there, but living south of Palm makes me not want to cross at that long light and just go to OR. Maybe if they were a little more attentive here I’d be willing to wait at that light more!

I used to go here all the time because it is close to my carwash and its convenient to pick up cleaning supplies. I had an unusual experience the other night while looking for an air compressor. So I’m standing maybe a foot away from the shelf (very close) reading the box for an air compressor and one of the guys working there steps and stays DIRECTLY in front of me, (no $hit there’s about an inch separating us) turns his back and pulls one of the products off the shelf. Now mind you if I had just happen to be passing through the aisle I would have been like whatever, I do realize this is autozone so I’m not expecting red carpet customer service, but how do you step in a space of maybe 12 inches and stand there as if you’re oblivious to someone already occupying that space? I just don’t understand how someone does that without at least saying excuse me, or grunt, clear your throat, you know something. I didn’t let it upset me though, because I wasn’t going to let his blatant disrespect steal my joy, so I just left and took my business elsewhere. I don’t have it in me to try and rationalize his actions, but it’s enough for me not to return. I didn’t catch the cashiers name but he’s around 5’9 190lbs Mexican in his late thirties to early forties and works the night shift.

I like autozone but I don’t come here anymore just because oreily has everything in stock at all times plus I love their customer service. I sent my boyfriend today to buy a distributor cap and a rotor for my car. When he came back he said they gave the correct part but for a different vehicle. I’ve had my car for 5years now and I know for a FACT he wouldn’t ask for a different type of car. He had asked for a 1998 honda accord they gave him 1998 honda civic. Really!!! WTF!!! Like ur job is that fukn hard!!! Soo there we go again wasting my time and gas!!! Soo I found out the lady who helped him is Denise Rodriguez. Don’t let this lady ever help you at all she will waste you’re time!!! oh and by the way they did not have my part in stock soo we had to go to oreily. I recommend oreily they know better!

took in some used oil but they wouldn’t take it because it wasn’t clean enough. Said it had some water in it. They are being way to picky. Never had this problem before. Being able to dispose of my used oil after an oil change is pretty important to me. I’ll be taking my business where its a little easier to dump my used oil and buy new oil and filter.
I think it a great community service and part of being a good neighbor that they take used oil but being this particular defeats the purpose.

I stopped in this Autozone to pick up some cleaning supplies to detail my car. The place was rather busy and they had a number of employees working. I was not asked if I needed help when I walked in, but that was okay, because I knew exactly were to go.
I picked up some Simple Green for my wheels and muffler exhaust etc. (
), and A large container of Rain-​X Car Wash formula to mix with water (
). I also picked up a container of the Armour All wipes for my interior. As I browsed, I noticed the store was very well stocked and organized.
At the register, it was a little slow. Several of us had to wait for a while, but then one of the assistant managers stepped in and opened up another lane and then things went smoothly. A good Autozone.
Now I have to wash my car.

I came here second after the other place close by couldn’t find what I needed. I was looking for wheel bearing seals for a camping trailer. The gal at the counter asked what make is the vehicle, I said starcraft. She asked is that Ford, Chevy, or Dodge? I said none of those, she said well I can’t help you. I said I have the old seals here that you can look up the number one them, she called over some guy and he said nope can’t help you.
I was looking for seals to reassemble until I could order bearings, full trailer light set, and a jack. I was willing to spend up to $ 250, but they were not able to help me. I went on-​line and did find exactly what I wanted, but went to another web-​site and ordered it. The lights were less, but the jack and bearings were more, o’well I’d rather pay more to a company that wants my business.
I’ll only go back to replace warranty items…
It is just pathetic there, you would think that with a new competitors store in eye sight they would want to offer help…

This spot is ok. But customer service needs work. I had a female worker slam the door in front of my face cause she was late. Then wouldn’t apologize. I had to complain to management.

Sucks! Waiting 20 minutes just to check which lights I we needed for the stop lights. He said they didn’t have anymore and they’ll get a shipment tonight so they’ll be available tomorrow. My boyfriend and I looked and there was still some available. We went in line to pay and waited about 10 minutes. And the lady was rude. We wanted to make sure we had the right parts and she said we had to wait in the other line. When there was no one even there to help us. She could’ve went over there and just looked. It would have taken a minute. She told us that she can’t help us because it’s the only register. Seriously, there was 2 people there. But the place was NOT busy. I dont know what they’re doing, but I know it wasn’t helping the customers. So my boyfriend and I just bought the lights and are going to return it if they’re not the right ones. About a 40 minute trip for lights.

Always had good luck with these guys, one of the bigger autozones so it seams as if they have more parts in stock. They offered to install my battery for free which was a nice surprise. Only bad thing is I noticed some stuff (oil) is pricey unless you get it on sale.

I recently went to Autozone to purchase parts for a full tuneup. After installing these parts the car was running horrible and misfiring. I went back to Autozone twice to see if i had done something wrong and to check on the parts. I was informed that the parts were correct and I was doing something wrong. After 2 days without a car, i started the tune up on Saturday and was unable to take it to a shop until Monday morning, i decided to take it to a mechanic. I spent 6 hours at the shop and some cash out of my pocket, I was told that Autozone had sold me the wrong spark plugs. I’m mad that the problem could of been fixed if the employees at Autozone cared about a customers concerns. It was clear that they wanted to move on to the next customer instead of helping me fix my problem. This is the last time I ever visit another Autozone. I will drive the extra mile to spend my money elsewhere

Hello Vato Zone.
I’ve been going to this Auto zone for years now. I’ll go there to buy any parts that I may need for my truck or my wifes SUV. They also have a good selection of oils, lubricants, Filters, batteries, Car cleaning products, and of course all the Bling Bling accesories for your ride.