AT&T Authorized Retailer

I’m so happy that I decided to leave and switch to Verizon. There have been multiple times where their customer service team would tell me one thing, when it was actually another.
When I cancelled Uverse, they advised that I could return my cable box and controls to any AT&T store location. This is not correct — you have to take it to UPS for them to ship to wherever it needs to go. This caused me wasted time.
I cancelled Uverse because I couldn’t simply transfer the account name from my previous roommate’s, to myself. The customer service rep tried walking me through the process of transferring the account online and each time, the steps they described to follow were INCORRECT. This shows me that they must not be well-​trained on all processes.
Since I was unable to transfer the account name online, they proposed that they cancel the existing account to create a new one under my name. Which we did. They were kind enough to waive cancellation and setup fees (as they should have) and claimed they would «rush deliver» a rewards card.
This rewards card was not «rush delivered». In truth, the account must surpass 2 billing cycles before a rewards card is distributed. The rep was only telling me this in attempt to satisfy my needs.
Not to mention the hidden fees. It’s as if there is never a fixed rate to your bill. Had to check my bill monthly and inquire with their billing department each time I noticed additional charges.
I currently have AT&T for Internet only. Looking forward to cancelling this service too.

ATT promises on rate and then charges another and they refuse to fix these issues. Never sign up with them.

Best AT&T store I have. The associates are extremely helpful, knowledgeably and friendly. They are not trying to sell you stuffs you don’t need, but rather help to resolve your questions and issues the best way they can. Special thanks to the store manager Spencer, who help to resolve various issues for me, for my mobile needs during my relocation from Canada to San Diego.

My wife and I went to this store to purchase an iPhone 6 for her. We ended up getting the 6 and an iPad Mini thrown in for an extra 100 bucks. Spencer took the time to answer all of our questions and help a couple of other people (brief interruptions — they both went away happy) in the process. He is smart and quick. Knows his stuff. We have been going to the other store a mile away, but they are always busy. We will return here.

Today my phone started acting up. Today after work I walked in and Spencer was able to help me right away. I was in and out in15 minutes. He knows alot about phones and what customer service is all about! Everytime I need phone service I only come here!

I spent maybe 8 hours total on the phone with ATT trying to get my plan switched from my old iPad to my new one. Nobody knew how to do that. Nobody. Yesterday I went to this store. Spencer had me out of there in 2 minutes. He switched the sim card from my old to my new. And he was the nicest guy ever! if you have an ATT proble, so see Spencer!

This time was a zero — only 1 person available. We were greeted but not given any estimate of waiting time. After 20 minutes of joking with his couple — we walked out. I have a bad back & couldn’t stand any longer. There are no customer waiting chairs in a good sized store. There had always been 2 employees before. It’s rude to be ignored. I’ll never be back. We went to another AT&T Retailer on Balboa Ave near Genesse. What a difference.

Excellent customer service and a prompt service with optimal results. Spencer, the store manager was more than helpful with every question I had. So far, I’m glad I switched from the horrible TMobile people to Att. Definitely recommend this location specifically if you want good reps to take care of yourself.
PS– Why is everyone so good looking in this precise location?

This being the nearest AT&T to home, I’ve popped in here multiple times for various reasons including paying my bill, making an insurance claim, and getting copies of my call log and every time the guys in here are so helpful. Not to mention there is never really a wait! Spencer in particular goes out of his way to be thorough and make sure any issue you have is addressed before you leave. Despite problems I’ve had in the past year, this place is the reason I’m still an att customer.

Best customer service ever! We had gone in to buy 4 new iphone 6’s and a new plan. The process was long and detailed, but these two guys made it fun and worth our time. Gabriel and Edward are the best!!! Once my new iphone was delivered and we were having a hard time getting our numbers transferred Edward did everything to get our phones up and running!!! All I have to say is I will never go anywhere else for my cellular needs. The best customer service is right here in this store!!!

Great customer service! Walked in to get an upgrade and was completely satisfied. Will be back

TOTAL SCAM ARTISTS. Do not do anything they tell you to do. So much easier and cheaper to go and buy a phone somewhere else and put it on your plan. You don’t have to renew or pay hundreds of dollars that way! You’re welcome.
I’d say the name of the guy who hid info from me and jerked me around for an hour but he’d probably just get a promotion for doing exactly what they train these guys to do; hustle you. So best not to listen to any of them.

I went there yesterday with my friend, because her phone’s data does not work, even though her phone has been activated. I’m so glad that Kevin was there, he was so patient, and fixed the problem, he speaks perfect Chinese as well, that makes it even easier!

Great store, I had problems with Verizon as they told me a PTT device would work with another device and it didnt. Gabriel told us immediately what we needed, how to make it work, and got us a great deal. He was alone in the store and was able to simultaneously help us and other customers. Great place thanks guys

Such great customer service, Gabe assisted my Mother and I with a dilemma we experienced with the Company. We first sought assistance from a woman who I assume is a call center representative for At&t and She was extremely rude, So much that we considered terminating our contracts after being loyal customers for over 10 years. We then decided we would come to this location to try and resolve our problem in person and this is where we were met by Gabe, He was a wonderful help. Great employee and I suggest seeking his assistance if you’re ever in need.

So I called today and spoke with Troy regarding getting a new charger for my phone. I have to say his customer service over the phone was phenomenal! That says a lot considering the bad experiences I have recently encountered at other stores. Later on, I came on in to pick up my charger. I met with Troy, Parris and Marshon. All were very attentive and pleasant right off the bat. The excellent service still continued! Troy was very insightful on product knowledge. He was not pushy at all… I highly recommend passing by this store should you want to switch carriers, upgrade, or even just purchase accessories. Rest assured, you will have quality service the moment you walk in the door!

Parris is a Rockstar! He’s been helping me out with ALL my AT&T needs for almost a year now. He always goes above and beyond to get me the best deal and make the process as painless and simple as possible! I wouldn’t go to anyone else. Ever. Not only does he make it easy to set up service or help you fix problems, but he keeps you incredibly entertained the whole time! He has always exceeded my expectations and proved he is an expert in his field. He is what every customer service employee should be. Thanks for being awesome Parris!

Soooo, I’ve been in business for 14 years. I started with Sprint, migrated to T– Mobile and then fell into AT&T for various reasons. Times have been good & times have been sorely bad what has stayed true for me are those vendors that work with small business. AT&T is as corporate as it gets, but then you meet a fine gentlemen like Paris Pisiona that embodies all of the corporate strength and brand with the virtue of sincerity and earnest personal interest in hearing your needs and exceeding your expectations.
Paris has changed my perspective and renewed my believe that customer service isn’t dead in America. AT&T hasn’t recently recognized his efforts, talents & dedication by giving him his own store which leads me to believe that this company is taking a strong policy in supporting and growing it’s internal infrastructure of amazing individuals.
I never talk to India; I never have to talk to some digital automated system — I get the benefits of a large business entity for both personal and professional use yet remain blessed with the opportunity of dealing with a «small business affiliate» who cares about my account no matter how small our large. I will forever be a patron of AT&T and travel any distance to correspond and navigate my telecommunication needs with Paris.
Respectfully,
Scott Wagner
CEO of Synerchi Consulting

Came here for a phone upgrade. Unfortunately they didn’t have an iPhone but they did let me try a new windows phone to see if I’d like it. Zaid was extremely helpful with the process.
After I figured I wanted to switch phones they did so without hesitation. Great experience. If it wasn’t for the small selection of phones and accessories I would give this five stars.

Thinking of buying a new Captiva Galaxy? Well hop on in to AT&T in Kearny Mesa if you want to get ripped off. Be sure to talk to the Manager, Alex, who had no trouble saying that we could bring the phones back and forgetting to mention that it was $ 50 per phone for a restocking fee. We asked 4 times if we could bring them back. He also has one of the old Apple iPhones on his desk and likes to drag it out to show people how it drops calls. Well, that’s been fixed. I suggest you go to the Apple Store and pick up the iPhone. Their sales are through the roof and they have no reason to lie to you about anything. And yes, Alex, a lie of omission is still a lie — not that it matters to you.